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Jacaranda Nairobi Hotel

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Jacaranda Nairobi Hotel
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354 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is very well kept. The staff are polite and friendly. The food is good and there is variety. Jacaranda is quite the type of place you are looking for for business. The security us good and parking is ample.

Helpful?
Thank Omido M
Melbourne, Australia
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for one night before our Kenyan safari. This hotel is in a good location in Nairobi, next to a shopping mall, which is why I guess a lot of the safari companies use it. The gardens and pool area are lovely, the food was great and the staff were very friendly. Unfortunately the room was seriously... More 

Helpful?
Thank Olivia W
Louisiana
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the Jacaranda Nairobi Hotel at the recommendation of my safari tour operator. The staff, bar, breakfast buffet and complimentary wifi alone deserve a rating of 4+. The room was somewhat dated but functional. I have a major issue with the noise from the neighboring nightclub/casino. It was awful. I mean, seriously awful to the point where I... More 

Helpful?
Thank Ribbit99

Travelers are raving about these Nairobi hotels

Kolkata (Calcutta), India
Level Contributor
255 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very friendly staff. Always ready to welcome you with a big smile. Starting from Natasha in reception to Mercy in restaurant or Stephean for house keeping. Had a great time, Would love to come back again. Gym is well equipped. The swimming pool is good enough. Next to a shopping mall, so everything you need is available. If you want... More 

Helpful?
Thank Spurkait
Canberra, Australia
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

One of the originals as evident by the lack of lifts and the nature of the building. First up, the staff are very good being friendly and eager to assist. The hotel grounds are lovely being a bit of an oasis of manicured green. The pool area is lovely and the pool spotless. The hotel has a gym but I... More 

Helpful?
Thank Alex S
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 19, 2016

The hotel is very welcoming and I feel like my home when travelling to Kenya. It is close to almost anything ranging from shopping mall...eating places...small Kenyan handmade stuff... Welcome staff, and nice food in wonderful service...guest relations that make you feel that you are home by checking on you regularly. If you care for a safari day, its easy... More 

Helpful?
Thank Kondwani M
Sao Paulo, Brazil
Level Contributor
98 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
3 of 5 stars Reviewed August 16, 2016

The hotel is conveniently located half a block from The Sarit Centre (shopping mall with a bank branch that opens on Sundays) and a USD 5 taxi ride from the Nairobi National Museum. Very quiet, our room was a little dated especially the bathroom, towels, and carpet. Lack of air-con and the fact that housekeeping opens the window during the... More 

Helpful?
2 Thank Andrea H
Nottingham, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
4 of 5 stars Reviewed August 13, 2016 via mobile

This is a nice hotel in the middle of the hustle and bustle of Nairobi. Staff were lovely and very helpful, rooms were big, clean and had wifi. Felt very safe and secure here, which hasn't been the case in all Nairobi hotels. Good range of food, breakfast is buffet style and dinner menu is good. When booked, was described... More 

Helpful?
Thank GF_126338
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi Hotel your preferred hotel in Nairobi during your previous visit to the city. We are grateful for the good review of our facilities and services highlighting staff friendliness, room size, cleanliness, buffet breakfast and the Wi-Fi as our major strengths. It is unfortunate that there was some miscommunication in regards to the... More 

Dubai, United Arab Emirates
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2016

Hotel is good, neat and clean. Room interiors (carpet) needs to be improved. More choices should be there in the food menu. Hospitality of hotel staff is very good. Access to other places is easy. Outside lawn and pool is good.

Helpful?
Thank Rizwan M
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi Hotel your preferred hotel in Nairobi during your previous visit to the city. We are happy to read that you liked our neatness and cleanliness. We are also grateful for highlighting our location, pool and lawn and staff hospitality as being very good. We acknowledge the feedback that we should improve the... More 

Stellenbosch, South Africa
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 9, 2016

The hotel is, well, o/k. Staff is excellent, but no air con in the rooms, and the hotel seems to be in need of some serious upliftment. The bar is fine as is the food at the restaurant, and it is very central for business. Nothing really to complain about, but nothing that stands out.

Helpful?
Thank G_I_B_8
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi Hotel your preferred hotel in Nairobi during your previous visit to the city. We are grateful for your review of our hotel highlighting that our staff is excellent and that we need to refresh our product. We are looking to kick off a refurbishment in the near future. It is our hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Jacaranda Nairobi Hotel

Address: Waiyaki Way, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range: $134 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi
Hotel Style:
#17 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
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