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Clarence House Nairobi

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Clarence House Nairobi
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34 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Pretoria, South Africa
1 review
5 of 5 stars Reviewed June 1, 2016

Rooms - roomy and comfortable, with: - desk - lounge area - basic kitchen fit out for self catering (fridge, microwave etc) Staff very helpful and friendly Restaurant and bar facilities are good Gym well equiped Swimming pool on rooftop Fast WiFi (free)

Helpful?
Thank Walter R
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear Guest, We appreciate your review about Clarence House Nairobi. Your feedback is taken-in with a lot of zeal to ensure high standards of guest satisfaction in all avenues. Kind Regards, RENNY KATHENGE OPERATIONS MANAGER More 

London, United Kingdom
1 review
5 of 5 stars Reviewed May 31, 2016

My daughter, her friends and I Stayed 1 night. We had a two bedroomed apartment, which we were very happy with. The décor is fantastic, It was cozy and spacious. Everything was excellent, From friendly staff, to the food at cloud 9, the ambience and most of all, the heated pool, which the kids really enjoyed, and spent most of... More 

Helpful?
Thank alice267
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear Guest, Thank you for sparing time to review our performance.It is a motivation to the team to achieve tremendous guest experience. Once again we welcome you and our esteemed guests to Clarence House Nairobi,where memorable memories are created. Kind Regards, RENNY KATHENGE OPERATIONS MANAGER More 

Nairobi Region, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2016

Hosted our clients for an evening barbecue which was excellent. The bar is not crowded and gives the desired privacy for such a function.Good food with good service.I highly recommend the restaurant for evening business events.

Helpful?
1 Thank gwambere
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear Guest, We are grateful for your informative review. Our mission is to ensure customized/personalized service to our esteemed guests to make memorable experiences. This is an encouragement to the team to attain maximum levels of guest experience. Kind Regards, RENNY KATHENGE OPERATIONS MANAGER More 

Plano, Illinois
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 30, 2016

I stayed here for 3 nights and really loved it. It is within walking distance to a mall for shopping. It has security and is gated. My room was very nice and clean. There is no AC but I just opened the window at night and let the cool air in. The staff is incredibly nice. I spent several hours... More 

Helpful?
Thank cindy f
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear guest, We appreciate your review and honest opinion about Clarence House Hotel. With your review we are able to achieve higher guest satisfaction as it is an encouragement to the team. Kind regards, Renny Kathenge OPERATIONS MANAGER More 

Seattle, Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 17, 2016

Clarence House is quite hidden from all the noise and traffic that is synonymous with Nairobi..Off the busy Waiyaki way through to school lane i nearly missed this great place..The food was sumptuous and delicious and the service was great.The service staff was quite hospitable and helpful with my food order,My room was fresh and quite clean..I requested for late... More 

Helpful?
Thank GeorgeHassan01
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear guest, As Clarence House Hotel, we appreciate for taking your time to notify us on our performance. We are particular on our hospitality mission; making memorable experience for all guests. Your review, is an encouragement to the team to achieve great customer satisfaction. Regards, RENNY KATHENGE OPERATIONS MANAGER More 

Winchester, United Kingdom
Level Contributor
5 reviews
1 of 5 stars Reviewed February 11, 2016

Visited this place for the restaurant with some friends. Nice views and relaxing area. Poor quality staff as they got our orders wrong and the meal took ages to arrive. When they arrived the food was cold. The food was returned back to the kitchen and again it returned wrong and cold. Staff seem lost & confused with what they... More 

Helpful?
Thank daveadams4954
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear Guest, Thank you for taking time to review us.We apologize for the in-hospitable experience you had at our outlet;as management this has been taken in with the depth it deserves. Currently we are on a re-branding process,the staff on the ground currently are professionally aligned and we have inducted robust training to ensure flawless service delivery. This is an... More 

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Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 10, 2016

We had been told about this place and decided to visit for a meal as a treat. Well well well, we should never have gone there in the first place! The food was really bad at the rooftop (Cloud9). The waiter didn't know what was in stock and kept going to check. He then forgot to place our full order... More 

Helpful?
2 Thank nann22
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear guest, We apologize for the regrettable experience you had at our outlet.However we are grateful for taking your time, to inform us about an area of improvement. Currently we have professional team on the ground to curb any inconsistency on service delivery;boldly we invite you again to cloud 9 for a service recovery and experience the new wave of... More 

Raleigh, North Carolina
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 3, 2016

I stayed only one night here, but found it clean and comfortable. The shower had good water pressure, they provided 2 bottles of water, and the bed was comfortable. I didn't see a thermostat in the room, so just opened the windows and was fine - might be a consideration if the night-time temps are warmer. The front desk staff... More 

Helpful?
Thank enamey
JWKOI21, General Manager at Clarence House Nairobi, responded to this review

We are thankful for visiting our hotel and encouraging the other travelers to do the same.Our service staff are the best and we encourage good service at all times. We appreciate the good feedback you have given to us and we will keep on improving our facilities and services. We look forward to host you again and your friends. MR.JOHN... More 

Nairobi, Kenya
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 3, 2016

Tucked away in the Westlands suburb. This is mainly a short stay apartment complex with a small rooftop pool (heated), bar and restaurant. Has a gym for residents and members. A bit pricey but worth it. Good for family outings.

Helpful?
Thank Djinn3
JWKOI21, General Manager at Clarence House Nairobi, responded to this review

We thank you to have stayed with us and we are also very glad for the excellent comments you have written,we endouevour to provide quality service at all times. we look forward to host you and your friends. MR.JOHN NJUGUNA GENERAL MANAGER More 

Kigali, Rwanda
1 review
5 of 5 stars Reviewed January 26, 2016

we had a great time. everything is excellent. from friendly staff, to the food at cloud 9 and the heated pool is excellent for kids. keep up. we came daily for swimming and lunch and we enjoyed the good and friendly ambiance

Helpful?
Thank Ruthie R
JWKOI21, Manager at Clarence House Nairobi, responded to this review

Dear guest, We appreciate you for sparing some time to rate us. Your review is an encouragement for our team to step up for great service delivery. Clarence House Hotel, we believe in personalized service, creating memories and exceeding your expectations at all times. Kind Regards, RENNY KATHENGE OPERATIONS MANAGER More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
Internet
  • Public Wifi

Additional Information about Clarence House Nairobi

Address: 8 School Lane, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $108 - $180 (Based on Average Rates for a Standard Room)
Number of rooms: 50
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