Clarence House
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Room & Suite (36)
Dining (18)
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About
#17 of 377 hotels in Nairobi
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.4
Travelers' Choice
Clarence House in Nairobi is a magnificent getaway that strikes the ideal blend between refined elegance and warmth. Clarence House Nairobi is an excellent choice for travelers visiting Nairobi, offering a charming environment alongside many helpful amenities designed to enhance your stay, where luxurious living and fine dining find common ground. Through a vast repertoire of Cloud9 restaurant and bar, legendary recipes from royal kitchens and celebrated food festivals. Clarence House Apartments also promise a whole new experience of tranquility and total ‘wellness’, through a unique concept, which brings together the wisdom and derive inspiration and spirit from the holistic concept of living. Take a moment to relax and enjoy our: Cloud 9 Bar and Restaurant Fully furnished and serviced apartments Heated swimming pool Meeting and event spaces Fitness and wellness center
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Meeting rooms
Wifi
Hot tub
Rooftop pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Rooftop bar
Rooftop terrace
Baggage storage
Currency exchange
Sun terrace
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Kitchenette
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Family
Location
54Somewhat walkable
Grade: 54 out of 100
91Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
8 School Lane, Nairobi 00100 Kenya
Getting there
Rental CarsSee rental cars from $77/day
308Reviews4Q+A30Room tips
Reviews
Traveler rating
- 236
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- 8
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- 12
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At the Resturant:- 1. A warm welcome from Keith one of the waiters as I come in. 2. Swift service from the same waiter and he even remembered my favourite Masala Tea. 3. Served with delicious samosas. 4. Keith was able to check on me if I was comfortable and enjoyed the environment. 5. I love the ambience of the hotel, it makes me relax. 6. I enjoy also swift business working space with my clients/ guests, over a meal/ tea.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Visit the hotel when able to visit even just to the gym.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded 1 week ago
Dear valued guest, Thank you for sharing your wonderful experience at our restaurant! We greatly appreciate your positive feedback and are excited to hear that Keith provided you with exceptional service throughout your visit. It's fantastic that Keith warmly welcomed you upon your arrival and promptly attended to your needs. We take pride in our staff's ability to create a personalized and memorable dining experience, such as remembering your favorite Masala Tea. We're glad you enjoyed the delicious samosas as well! Keith's attentiveness in ensuring your comfort and satisfaction is truly commendable. We strive to provide a welcoming and enjoyable environment for all our guests, and we're delighted to know that you found our ambience relaxing. Moreover, we're glad to hear that our restaurant offers a convenient and swift business working space. It's wonderful that you can comfortably meet with clients or guests while enjoying a meal or tea. Thank you once again for your kind words. We value your patronage and hope to have the pleasure of serving you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place was awesome. We had a birthday party where the kids got to swim at the heated swimming pool. The food by chef Vivian and Kevin was finger-licking. Service from Keith was also top-notch. The kids enjoyed.
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded 1 week ago
Dear valued guest, Thank you for taking the time to share your positive experience at our establishment! We are delighted to hear that you had an awesome birthday party with us. We are thrilled that the kids had a fantastic time swimming in our heated swimming pool. It's always a pleasure to provide a fun and enjoyable experience for our young guests. We take great pride in ensuring that our facilities are maintained to the highest standards, and we're glad that the pool met your expectations. Our talented chefs, Vivian and Kevin, will be thrilled to hear that you found their food to be finger-licking. We strive to offer a diverse and delicious menu, and it brings us joy to know that it was a highlight of your celebration. We will pass along your kind words to them. We are also pleased to hear that Keith provided top-notch service during your birthday party. Our staff members are dedicated to delivering excellent customer service, and we appreciate you recognizing Keith's efforts. We will make sure to commend him for his exceptional service. At our establishment, creating memorable experiences for our guests, especially during special occasions like birthdays, is our priority. We're overjoyed that the kids enjoyed themselves, as their happiness and satisfaction mean a lot to us. Thank you once again for choosing our venue to celebrate your birthday. We hope to have the pleasure of serving you again in the future for more memorable occasions. Warm regards, Clarence Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Organized a birthday treat for my brother and his friends and it was a big success, the kids menu was so nice, they loved every bite. The wings🤌🏻 perfect.The staff was super nice and all smiles from the photographer, our host Mike and Keith gave us the best services💯💯👌. Will definitely recommend
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded 1 week ago
Dear Sharon, Thank you so much for choosing Clarence to celebrate your brother's birthday party! We are excited to hear that the event was a big success and that everyone enjoyed the kids' menu and especially the wings. We pride ourselves on providing top-notch service and we're happy to hear that our staff, especially Mike and Keith, gave you the best services possible. We appreciate your kind words and are delighted to know that you had a great experience. It means a lot to us that you would recommend us and we hope to have the opportunity to serve you again in the future. Thank you for taking the time to leave us a positive review on TripAdvisor. We hope to see you soon! Best regards, Clarence Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a meeting from Thursday to Friday which was hosted at clarence house Nairobi the ambience and experience was worth while,the rooms were marvelous enjoyed the rooftop view and will sure be back to clarence service by Keith was marvellous
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded 1 week ago
Dear esteemed guest, Thank you for taking the time to share your positive experience of your recent meeting at Clarence House Nairobi. We greatly appreciate your feedback and are thrilled to hear that you had a worthwhile and enjoyable time during your stay. It brings us joy to know that you found the ambience and overall experience at Clarence House to be exceptional. We strive to create a welcoming and comfortable atmosphere for all our guests, and we are delighted to know that we were successful in doing so during your visit. We are glad you enjoyed the marvelous rooms at our establishment. Our team takes great pride in ensuring that our accommodations are well-appointed and provide the utmost comfort for our guests. It is heartening to hear that you found the rooms to be delightful. The rooftop view is indeed a highlight of Clarence House, and we are thrilled to hear that you had the opportunity to enjoy it. The picturesque scenery and serene environment make for a perfect setting to unwind and take in the beauty of Nairobi. We will make sure to pass along your kind words to Keith, who provided you with marvelous service. At Clarence House, we believe in the importance of exceptional hospitality, and we are proud to have team members like Keith who go above and beyond to ensure that our guests have a memorable stay. We look forward to welcoming you back to Clarence House Nairobi in the future. Whether it's for another meeting or a leisurely visit, we will strive to provide you with another remarkable experience. Should you have any special requests or preferences for your next stay, please do not hesitate to reach out to us. Thank you once again for your kind words and for choosing Clarence House Nairobi. We value your patronage and appreciate your recommendation. Until we meet again, we wish you safe travels and unforgettable experiences. Warm regards, Clarence Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel home from home. The food is really great. Friendly and polite staff. House keeping is excellent. All staff are very professional. Best barman Mugo and best barmaid Waithera. Five star service
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Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded 4 weeks ago
Dear Lilly, Thank you for taking the time to share your positive experience at our hotel on Trip Advisor. We are excited to hear that you found our hotel to be a "hidden gem" and that you felt at home during your stay. It's great to hear that you enjoyed our food and found our staff to be friendly, polite, and professional. We are proud to have a team of dedicated individuals who are committed to providing exceptional service to our guests. We are also pleased to hear that our housekeeping team met your expectations and that you found them to be excellent. We will be sure to share your kind words with them. We are delighted to hear that Mugo and Waithera provided you with five-star service at our bar. We agree that they are both excellent members of our team, and we will be sure to pass along your compliments to them. Once again, thank you for choosing to stay with us and for sharing your positive experience with the Trip Advisor community. We hope to have the pleasure of welcoming you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked with my family to stay in the hotel and the staff especially the restaurant staff have been fantastic ever since. The owner Mr Mbogoro and his manager Michael have been very welcoming. Special thanks to Florence and Maureen!!
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded Apr 21, 2023
Dear Eddien, Thank you for taking the time to leave a review of your recent stay at Clarence Hotel. We are excited to hear that you and your family enjoyed your time with us and that our staff, particularly our restaurant staff, made such a positive impression on you. We are delighted that Florence and Maureen were able to provide such excellent service and will be sure to pass on your kind words to them. At Clarence Hotel, we pride ourselves on our high standards of hospitality and it is always gratifying to hear that we have succeeded in providing a memorable experience for our guests. We hope that you will choose to stay with us again in the future and look forward to welcoming you back soon. Warm regards, The Clarence Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was fantastic,the food was delicious and the music was to the best I would love to visit again,the kids service was good and the people were very welcoming the environment is also good for the kids to enjoy and have.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded Apr 9, 2023
Dear Guest, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a fantastic time at our establishment. It's great to know that you enjoyed our delicious food, excellent service, and lively music. We are also glad that you found our environment welcoming and kid-friendly, and that our staff provided good service to your children. It's our goal to create a memorable experience for all of our guests, and we are delighted to know that we achieved that with your visit. We would love to have you back again soon and provide you with another wonderful experience. Thank you for choosing to visit us and for your kind review on Trip Advisor! Kind regards, Clarence House Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Celebrated my daughter's birthday here and it was amazing the staff were very friendly and wonderful the dj was amazing me and my family thank you so much for making my daughter's birthday the best..
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded Apr 9, 2023
Dear Magdalenem, Thank you so much for taking the time to share your experience celebrating your daughter's birthday at our establishment! We are very to hear that you had an awesome time and that our staff were able to provide you with a wonderful and friendly service. It's great to know that the DJ helped to make the celebration even more memorable. We are honored to have been a part of such a special occasion for your daughter and hope to have the pleasure of welcoming you and your family back soon! Kind Regards, Clarence Hotel Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you Yvonne for great service. Chef George and Lynette's meal was excellent. Well balanced spices made the taste great. He rooftop restaurant gives great view. We will definitely come again!
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded Apr 9, 2023
Dear Muthoni, Thank you for taking the time to leave such a positive review of your recent dining experience with us. We are thrilled to hear that you enjoyed the excellent meal prepared by our Chef George and Lynette, and that you found the spices well balanced and flavorful. We are also delighted to hear that you enjoyed the rooftop restaurant's ambiance and the great view it provides. It is always our goal to provide a memorable dining experience for all of our guests, and we are glad to have accomplished that during your visit. Lastly, we appreciate your kind words about Yvonne's service. We will definitely pass along your compliments to her and the rest of our team. Thank you again for choosing to dine with us, and we look forward to welcoming you back in the future. Best regards, Clarence Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clarence house is one of the best hotels have ever been to.Iam definitely coming back.From the hotels ambience to its decor,lighting and the staff.They were so presentable and welcoming.You know how it is being in a new place,sometimes it can be confusing and overwhelming but that was not the case for me ,the lady receptionist by the name Elizabeth was so welcoming ,it was easy to ask questions and she gave me all the necessary details.She made me comfortable when I first arrived.the comfortable beds, sparkling rooms ,amenities were just a cherry on the top...and the location was perfect for me too...am definitely recommending and coming back.Thanks Clarence house
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mark Njihia, Marketing at Clarence House
Responded Apr 8, 2023
Dear guest, Thank you for taking the time to share your positive experience at Clarence House. We are excited to hear that your stay with us was one of the best hotel experiences you have ever had, and that you are already planning to return! We are glad that our hotel's ambience, décor, lighting, and staff made a lasting impression on you. We pride ourselves on our exceptional customer service, and we are delighted to hear that our receptionist, Elizabeth, provided you with a warm welcome and made you feel comfortable from the moment you arrived. It's wonderful to hear that you found the beds comfortable, the rooms sparkling, and the amenities to your liking. We are glad that our location was also perfect for you, and we appreciate your recommendation to others. Thank you for choosing Clarence House, and we look forward to welcoming you back on your next visit! Best regards, The Clarence House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$81 - $128 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
48
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Frequently Asked Questions about Clarence House
Which popular attractions are close to Clarence House?
Nearby attractions include Westgate Shopping Mall (0.7 miles), Sarit Centre (0.6 miles), and Pins Entertainment (0.3 miles).
What are some of the property amenities at Clarence House?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Clarence House?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Clarence House?
Conveniently located restaurants include MeSo - Modern Asian Izakaya, Mercado - Mexican Kitchen & Bar, and Fogo Gaucho.
Are there opportunities to exercise at Clarence House?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Clarence House have airport transportation?
Yes, Clarence House offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Clarence House?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Clarence House?
Many travelers enjoy visiting Dedan Kimathi Statue (2.6 miles) and The Galton-fenzi Memorial (2.6 miles).
Is Clarence House accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.