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BEST WESTERN PREMIER Nairobi

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#21 of 164 Hotels in Nairobi
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BEST WESTERN PREMIER Nairobi
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381 Reviews from our TripAdvisor Community

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Showing 356: English reviews
Nairobi, Kenya
Reviewed June 11, 2016

I'm normally very difficult to disappoint however, we had a dinner for about 30 guests at Pablo's and I must say the service was hugely disappointing. We had one waiter for most of the evening who kept getting our orders mixed up. Poor guy was likely overwhelmed. There was an offer for #BurgerFest that was so difficult to claim and...

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Helpful?
Thank Jashivo
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, We do get very disappointed whenever any guest leaves our property unhappy. We apologize for any shortcomings. Our Food and Beverage Manager is currently in touch with you to work out avenues of mitigating the below par service. I am sure we shall be able to solve this in the shortest time possible to ensure that you get...

Nairobi, Kenya
Reviewed June 10, 2016 via mobile

I have used Best Western twice now for conferences, and its club for team bonding. The facilities are very good, staff are friendly, the food of high standards. There is quite a lot of flexibility in delivering customer requests, making it a favourite for my team. I haven't tried staying overnight at Best Western, but feel encouraged to.

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Helpful?
Thank AdhiamboC
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Adhiambo, Thank you for using our property for your conferences. Please find time to stay with us too especially over the weekends. Please get in touch with Samson on samson.anyumba@bestwestern.co.ke and he will get you a special weekend rate to try out our rooms too. We shall share your compliments with the members of staff. Thank you and kind...

Reviewed June 9, 2016 via mobile

I Had a superb experience at the best western hotel. The conferencing facility is great. Thanks to one Mr. Michael mutisya who is very polite and professional with great customer care skills. The food is great cooked to the taste.

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Helpful?
Thank Moses_Waweru
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Moses, We appreciate your comments regarding our conference facilities, food as well as Mr. Mutisya. Thank you for using our facilities and we welcome you to use them even more. Kind regards, Management.

Reviewed June 7, 2016

Best western premier has lovely conference facilities complete with high speed connectivity even for live streaming.They have great ambience.The food is fantastic and customer sevice unrivaled amongst its peers. I would recommend the use of their facility any day.

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Helpful?
Thank Sam O
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Sam, Thank you very much for using our property for your conference. We are delighted we met your expectations. You are most welcome to use our facility again as well as let your contacts know what a gem we have in Hurlingham. Thank you. Management

Richmond, United States
Reviewed June 4, 2016

This hotel was awesome. I led a group of 9 people. And the hotel helped arrange transportation from the airport. It has an incredible breakfast buffet for an African hotel. A very helpful staff too. I would recommend this hotel. It had all the extra nice touches and was the best deal I found. It is about 30 minutes to...

Review collected in partnership with Best Western
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Helpful?
Thank Michael B
SamsonA184, Deputy Gemeral Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Michael, Thank you very much for letting us host your group. We are happy we met your expectations and look forward to your next visit. Thank you. Management.

Milan, Italy
Reviewed May 31, 2016

very pleasant stay in best westrn! the rooms were clean. only some problem with the ricycle of the room's air the hospitality was great and the availability constant. friendly staff, enjoyed talking with them. especially at night on the terrace I had many chat with Eric and the others of the night shift.

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Helpful?
Thank ambro-milan
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us. We have noted the issue you have raised regarding the air circulation and it seems you had a problem with your air condition. They are on a a very good maintenance program to ensure that they are in top condition all the time. If this was reported then our maintenance team must...

Ramløse, Denmark
Reviewed May 30, 2016

I stay at this hotel 4 times a year. Facilities are up to date but especially the staff is helpful, smiling and accomodating so I feel at home here. Be it on the roof top terrace Mezze on the Deck, in the fitness center, the breakfast room or the reception.

Review collected in partnership with Best Western
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Helpful?
Thank Jes Kristian C
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Jes, We are privileged to host you 4 times a year. We are pleased that our members of staff meet your expectations. Please stay again with us whenever you are in this part of Kenya. Thank you. Management.

Beirut, Lebanon
Reviewed May 27, 2016

One of the most comfortable hotels I have ever visited! That doesn't mean its a luxury hotel, but still it has everything you need. The food is good, gym with nice view, roof top pool and the location is good but what makes the difference is the staff, really welcoming and very helpful. My hotel in Nairobi, I have stayed...

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Helpful?
1Thank Diaarbid
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, We are very delighted you appreciate our members of staff. And yes, they are just as you have shared online. Please visit us again and we shall continue to offer you the best. Kind regards, Management.

Reviewed May 25, 2016 via mobile

Great experience from Pablos restaurant... We were hosted by Dennis with a warm welcoming smile... He showed us where to sit..gave us menu on time.......handed over to the lovely lady joy..she explained the menu and recommend the food...Wasabi steak and chicken salad..the Wasabi was tender and juicy.. Mashed potatoes was so great have never tasted such before... It was an...

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Helpful?
1Thank joy m
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for your detailed review of your experience at our Pablos Restaurant. We are very pleased that you got excellent service from our team. Please visit us again in future and also try out our Mezzee Restaurant at the roof top. Thank you. Kind regards, Management

Reviewed May 25, 2016 via mobile

The welcoming staff at the gate were great love the tight security and check up when entered the hotel was greeted by lovely smile of mr Doni first check in.rooms there are just great spacious enough first interenet the roof top it has great view but it was cold we prefered the pablos restaurant we were welcomed with lovely smile...

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Helpful?
Thank darkberry29
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us. Thanks too for the compliments to the members of staff. We are delighted that we have met your expectations. We hope you enjoyed your breakfast too. Please keep on staying with us and posting your reviews online. This is the only way we can get better. Thank you. Kind regards, Management.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more   less 

Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 00606, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $146 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#14 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PREMIER Nairobi staff and other travelers.
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Questions? Get answers from BEST WESTERN PREMIER Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Did not stay the night so cannot assist”
 of 5 bubbles stavrosc846, Jan 20, 2017 | Read review
“The suite is spacious and comfortable”
 of 5 bubbles 45rita, Jan 18, 2017 | Read review
“7th floor view of the city is great”
 of 5 bubbles 87my, Nov 28, 2016 | Read review
“Not on 6th floor - returant and bor on top flor (7th) - it is very noisy!”
 of 5 bubbles MariusJ99, Nov 23, 2016 | Read review
“Higher floors (there are 6 floors with rooms) offer a better view”
 of 5 bubbles CraigBren, Oct 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question