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BEST WESTERN PREMIER Nairobi

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#21 of 156 Hotels in Nairobi
Certificate of Excellence
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BEST WESTERN PREMIER Nairobi
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343 Reviews from our TripAdvisor Community

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Showing 319: English reviews
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Despite the heavy traffic flowing in and out of the hotel, the service is good and ambience even better. Staff were friendly and very supportive during my stay. I would definitely recommend it to other people passing through or visiting Nairobi.

Helpful?
Thank Edna A
Port Sudan, Sudan
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is great with really friendly staff, they were very helpful. I was supposed to stay there for three nights but for some unfortunate news I had to go back to my country Sudan. I did not experience much there but I think it could have been a very nice stay there in Nairobi from the looks of it.

Helpful?
Thank Mutaz B
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Mutaz, We appreciate your online post regarding your experience in our property. Yes, stays in our property are a wonderful experience! Please stay with us again in your return visit. We hope this time you will have enough time to enjoy your stay. Please get in touch with Samson in your next visit. Thank you and kind regards, Management More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We used this hotel for a base while in Kenya. Quite well located to get around Nairobi. The rooftop bar is good, enjoyable views. Bit pricey on drinks. They stored our luggage while we went up Mount Kenya. Breakfast is good.

Helpful?
Thank Edward A
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Edward, Thank you very much for sharing your experience in our property online. Our location, as you indicated, is convenient in getting around the city of Nairobi. Our drinks are also competitively priced and actually lower than many similar establishments. We do have enough and secure storage for guests going on safari and returning to stay in our property.... More 

Nairobi, Kenya
Level Contributor
10 reviews
10 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We held a meeting here in August and requested to be changed to another room with queen size bed. The staff were very supportive. What i loved most in the hotel are the security features. People cannot move freely from one floor to another. This helps in controlling how people move around on the floors.

Helpful?
Thank Victor R
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Victor, Thank you very much for your review. Yes, security-wise we have taken it to another level and do not allow unauthorized people on any guest floor. Please stay with us again in future and enjoy our facilities. Thank you. Kind regards, Management More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here many times when travelling to Kenya. Very modern, clean hotel with good staff. Both restaurants nice to dine in. Small gym and small rooftop pool but again, not much more you could ask for. a little expensive compared to other quality comparable hotels!!

Helpful?
Thank Daryl C
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Daryl, Thank you for choosing to stay with us. Thanks too for finding time to post your review online. We are glad you have positive views about our property. We have noted your comment on us being a little bit expensive and will take this into consideration as we review our pricing. Thank you and please stay with us... More 

Nairobi, Kenya
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Slept one night. Paid U$ 198 having booked online. The door stopper broken. B/fast choice very poor. Hotel located on a busy road. At 5 am morning buses hooting and noisy. Unfortunately very disappointed for the price paid.

Helpful?
Thank Luca B
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Luca, Thank you for staying with us and posting your review online. We apologize for the shortcomings in our service and property during your stay. We have noted that you feel you did not get value for your money. Please contact samson on samson.anyumba@bestwestern.co.ke and we shall ensure that we leave you satisfied. Thank you and kind regards, Management. More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Quiet, comfortable spacious rooms, excellent food and service. Dinner by the poolside on the rooftop restaurant -Mezze on the deck is a must do and breakfast at Pablo's is just the perfect way to start your morning

Helpful?
Thank Carole W
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Carole, Thank you very much for staying with us. We appreciate your comments and are glad that you indeed enjoyed your stay as well as services. Please visit us again in future. Thank you and kind regards, Management More 

Washington DC, District of Columbia
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for just a couple of days, but well worth it for the price. Nice breakfast options in the buffet, and an amazing rooftop bar. Probably one of the nicest views in the city. Within walking distance to two malls with cafes and restaurants. Rooms were well-appointed and tastefully decorated. I would certainly stay here again.

Helpful?
Thank Eric D
Pretoria, South Africa
1 review
3 of 5 stars Reviewed 4 weeks ago

After complaining about a couple of items the service turned around. Geoff, Irene and Evelyn provide very good service. Front desk needs more training on process of the hotel and the reason for them. Breakfast was never set up by 6 am in the morning and running after staff for a cup of coffee. Turn down of the rooms should... More 

Review collected in partnership with Best Western

Helpful?
Thank Phillip D
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Philip, Thank you for your review of our property. We value guest comments as they help us improve our services. Our breakfast is ready by 5.30 and we apologize for any delays during your visit. We have also noted the comment on turn down and taken appropriate action. Please get in touch with the Samson on 0701990043 or samson.anyumba@bestwestern.co.ke.... More 

Cape Town Central, South Africa
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed here for 4 nights. Excellent hotel with very comfortable and modern rooms. Internet / Wifi was great and this was important for me for work. The only downside was that the room windows arent very well insulated so you can hear the cars from the road sometimes. Would definitely stay here again. Good value for money.

Review collected in partnership with Best Western

Helpful?
Thank rjain19
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for taking your precious time to share your review of our property with the online world. We are delighted that you have chosen to stay with us again in future and thanks too for staying with us in the first place. Kind regards, Management More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more   less 

Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 00606, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $124 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#14 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
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