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BEST WESTERN PREMIER Nairobi

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#19 of 161 Hotels in Nairobi
Certificate of Excellence
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BEST WESTERN PREMIER Nairobi
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366 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Cape Town, South Africa
Reviewed 4 days ago NEWvia mobile

Stayed a few times now and have to say that I have no complaints at all. Friendly staff make a business trip that much more pleasant. Food and conference facilities are good and very accommodating. Roof top restaurant and bar is great.

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Helpful?
Thank baxmol
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for your online review. We are delighted you enjoyed your stay with us. Please stay with us again when in this part of Nairobi. Kind regards, Management

Mauritius
Reviewed 5 days ago NEW

I stayed at the hotel in March 2016 on a business trip. The hotel is very cozy and the rooms are of good quality and very spacious. The noise level is also low. The breakfast is nice, with plenty of options to choose from. And several times we had dinner at the rooftop restaurant, where the staff tried their best...

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Helpful?
Thank Poonam D
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Poonam, Thank you for staying with us in March, 2016. It is delightful to learn that you enjoyed our entire facility as well as the customer service. Please stay again with us in future and thanks too for sharing your review online. Kind regards, Management.

Kisumu, Kenya
Reviewed 1 week ago

How can a good hotel like Best Western Premier Nairobi decide to just to change the TV package in the rooms to some TV package without sport channels showing English Premier League and Champions league? Have stayed here for many times before but this last stay was the worst. Stayed for two weeks, I had loong nights and a weekend...

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Helpful?
Thank domimutai
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Mr. Mutai, Thank you for staying with us and posting your review online. We apologize as you did not enjoy your last stay with us. We are currently working on TV channel options with the many players coming into play and will certainly do our best to make all our guests comfortable. We are sure that in the long...

Addis Ababa, Ethiopia
Reviewed 1 week ago

Best Western is a lovely hotel with a great view of the city from the 7th floor lounge. The staff is very friendly and cooperative. Decent breakfast buffet as well as overall menu! The only issue is that it's located in a busy area with lots of traffic, so make sure you plan ahead! Free airport transport would be nice...

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Helpful?
Thank M Y
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for visiting our property and sharing your experience with the online audience. You could not be more than right that we have a breathtaking view of the city from our signature rooftop restaurant- "Mezzee". We appreciate your comments about our meals and noted your comment on offering free airport transport. This is something we...

Reviewed 2 weeks ago via mobile

I have come to love the hospitality accorded to guest's using the Meeting rooms. Yesterday I was very impressed by the organization of the staff. The IT staff especially Ruth and Shadravk were very helpful in setting up and connection to their internet. I admit their speeds are commendable.keep the good work. As for the restaurant staff. We loved the...

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Helpful?
Thank Daniel G
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Daniel, Thank you very much for your online review. We are very pleased that our IT team as well as the restaurant crew exceeded your expectations. We have noted your comment on the turnaround and will ensure that this is improved. Thank you and kind regards, Management

Reviewed 2 weeks ago via mobile

I love it all....the pool...the view ...the gym.....the food ...the accessibility....the customer service ....everytging is excellent. Couldnt have asked for a better place to reside after a looooooooonnnnnñngggggg week. Worth every penny. You should be here !!!

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Helpful?
Thank penelopeSanyu
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Penelope, Thank you very much for visiting our roof top facility. We are indeed pleased that you loved the pool, the view, the gym, the food,the accessibility as well as the customer service. That you have let the world know this is the place to be at is very much appreciated. Please visit us again in future. Thank yoou....

Reviewed 2 weeks ago

Awesome service and good quality room. Friendly and helpful staff. But this hotel is in a very busy area. There are always a traffic jam to and from the hotel... This is however the case for the most of Nairobi, so I guess, it is not that big a deal...... The chef baking omelets and eggs every morning, had a...

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Helpful?
Thank MariusJ99
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Marius, Thank you for your review. We are glad you enjoyed our services. Yes, Nairobi as a major city in this region has heavy traffic. We have noted your comment on our morning chef. The management noticed this and the member of staff was asked to see a doctor immediately. We also ensure that all our food handlers are...

Reviewed 2 weeks ago

I had a wonderful stay there although it was short but i enjoyed it, outstanding staff and very friendly, they were very helpful while asking for assistance, restaurant was great, food was very delicious, room was very clean, service was excellent there. Amazing hotel and staff.

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Helpful?
Thank Mo-Mohsen
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Mo- Mohsen, Thank you very much for your review. We are pleased we met your expectations. Please stay again with us in the future. Kind regards, Management

Nairobi, Kenya
Reviewed 3 weeks ago

The ambience is great, and so are the views of this Rooftop Bar. I tried one of their popular Ciroc cocktails - the Ciroc Blue. It was delicious. The bar eats were very good. The only dampener was when I tried the vegetarian biryani , as a biryani festival was going on. Apparently the chef had no idea what a...

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Helpful?
Thank Girija199
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for your online review. They certainly only make us better. We are glad you enjoyed our facility. Yes, we have started our biryani festival going on till the end of the month. We have noted you did not enjoy the vegetarian one. The other biryani dishes have become so popular that we have had...

Reviewed 4 weeks ago via mobile

It was impressive during our short stay and visit in Nairobi. Food is various really love our breakfast at the hotel. The rasturant around there just a walking a bit. The shopping mall called"Junchtion"mall are meet with your required.

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Helpful?
Thank Sol F
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Sol, Thank you so much for staying with us and we are delighted that you did enjoy your stay. Please stay again with us in future. Thank you and kind regards, Management.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more   less 

Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 00606, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $145 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#14 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PREMIER Nairobi staff and other travelers.
6 questions
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Questions? Get answers from BEST WESTERN PREMIER Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“7th floor view of the city is great”
 of 5 bubbles 87my, 1 week ago | Read review
“Not on 6th floor - returant and bor on top flor (7th) - it is very noisy!”
 of 5 bubbles MariusJ99, 2 weeks ago | Read review
“Higher floors (there are 6 floors with rooms) offer a better view”
 of 5 bubbles CraigBren, Oct 25, 2016 | Read review
“E.g., best views, quieter floors, accessibility, etc.best rooftop night view”
 of 5 bubbles 220raymondk, Oct 12, 2016 | Read review
“Never take a room facing the main road. Buses hooting from as early as 5 am”
 of 5 bubbles lucabZ5775XO, Sep 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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