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Dreamplace Bed and Breakfast

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Guests1 room, 2 adults, 0 children
Traveler (9)
Room & Suite (10)
Dining (2)


#43 of 385 B&Bs / Inns in Nairobi
Welcome to Dreamplace Bed and Breakfast, a serene and relaxing haven conveniently located in the quiet and plush neighborhood of Gigiri, less than 8 kms from the city centre, 6 kms from Westlands. We are located in the heart of the UN/Gigiri locale which affords our clients a comfortable commute to and from work (within the Gigiri area) with no stress due to traffic and allows extra time to engage in the dynamic activities that the Kenyan culture provides.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free internet
Free breakfast
Airport transportation
Non-smoking hotel
Laundry service
Public wifi
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Room features
Non-smoking rooms
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7Room tips
Traveler rating
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Dreamplace is exsatly as it's Name. The hotel or rather home away from home is the best hotel I have been to in Nairobi. The Hotel is well maintained, very well furnished, the staff are very professional, kind and welcoming, there is reception at all time and even night time. It is possible to order for meals, fresh well made food on a reasonable price. The Hotel has Maximum security . The only problem we hard is when it come to the payments!!!! The transactions where not going though it took hours!!! Rather than that everything was good.
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While the house is fine and the room clean and comfortable, I would not recommend Dreamplace. Contrary to what it boasts, it is clearly not a "home away from home". First, the manager is rarely available, same thing for the rest of staff (except for Justus, who is really friendly and helpful). I could never find anyone to sell me a bottle of water (while the website claims that bottled water can be obtained). Also, I'm not sure that there's a guard during day time as the person who was supposed to open the gate was not in uniform and was never at his station. I stayed there for 10 days and many a time did I have to wait 10 minutes for the "guard" to come and open. Having to wait for 10 minutes, banging on the gate and ringing, almost every time you want to get in does not make you feel at home! The website claims a big kitchen is available: it certainly is, but it is not well equipped. And again, nobody to show you around and show where the pots are. There was also some security issues: in the course of my 10-day stay, I found the door to my room either wide open or with the key still inside the keyhole 3 times! The cleaning lady seemed a bit forgetful... When I booked the room, the guesthouse also advertised a pool... I was quite disappointed to see it was empty and clearly had not been used for some time. All in all, it was not a great experience and I decided not to prolong my stay there and moved to another guesthouse. Now, to be fair, this happened almost a year ago, so things may have improved... Not going to give it another shot anyway.
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Great location, 10-12 minutes to conferences. Rooms were clean except for very minor problems. Except for the very rude behavior of the staff handling the bookings etc it would have been great. Went through the booking site for extra hours for late check-out. Got a confirmed email from the booking site. But had to pay at the end despite all the confirmation emails. it seems that the hotel staff might have not fully mastered the way online booking sites work. The person handling the bookings were very upset that the extra hours were not paid for even though I showed her the late checkout confirmation from the booking site. Please make sure that all of the modifications to your booking is confirmed with the staff since they seems to be confirming any modification that comes through booking sites without any hesitations even though they might ask for payment at the checkout. Kudos to the nice gentlemen who was handling the kitchen and house keeping.
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By no means is this a 'bad' review but there were several bugbears about Dream Place that really left me a little annoyed. Lets start with the good points, the location of Dream Place is great if you are working at the UN (as we were for 2 weeks) and is very close to the Village Market (which has the awesome Art Caffe). We moved to Dream Place after a one week stay at Miti Mingi Guest House (Westlands) because we only able to book it for one week (as it was fully booked for the second). Now, hands down, Miti Mingi Guest House is an amazing value for money, beautiful guest house and my only guest house experience in Kenya; to say the least, I was expected a lot from Dream Place for the cost. Let me start with the rooms, my colleague and I booked the 'budget' rooms; The Rift Valley and The Nile. Both rooms were on the small side, had a very small desk and big hanging mosquito net that covers your view of the TV; not ideal. The rooms are also located 'outside' of the main house in a type of outhouse. Now, I'm not sure weather it was because our budget enabled the 'economy' rooms or what but I got the feeling that management didn't afford these rooms the same level of importance as others. Reason being, towels WERE NOT changed and towels dropped on the floor were put back on the towel rails. Now, I understand if management wish to conserve energy; washing and so forth but by no means was it explained that towels would not be changed. On the third day, I asked the cleaner when they changed towels and she explained: AFTER FOUR DAYS. Overall, the house was clean and tidy but really lacked character; there was just no heart or soul to the guest house. On top of that, while Joan is helpful, she is not very personable. Her conversation is minimal, she seems uninterested in the guests (maybe because we were in the budget rooms?). Case example; on the day of arrival I asked her for the WiFi key to which she said she would bring it over. After waiting around an hour, I went out to see if she had forgotten to which I found her having her hair done by the cleaner. Now, I understand that we all have things to do but that really lacks customer service and customer a centric approach. I have seen other reviews about Joan cooking breakfast but for us, it seemed like this was more of a chore for her; this is just our experience and I'm sure it might have been different for others. Additionally, there is a very little attention to detail here; no mini bar, no snacks to buy, no drinks (which is always useful when you are staying for more than a week), Miti Mingi guest house will give you fresh filtered water every day and a selection of snacks to purchase. The Nile room had squashed mosquitoes on the wall! Overall, customer service was very minimal and ad hoc; a customer centric approach really needs to be built in. On top of this, the numerous power outages were highly inconvenient. My final comment is on the choice of 'religious items' in the house. As a person of faith, I have no problem with people expressing their own beliefs but for us, there were too many Christian items dotted around; the clock on entry with a PSALMS quote, the various pictures, the 'praying children' picture on the map and the Bible in the draw. Again, I have no problem with religion but maybe Dream Place should advertise as a 'Christian' guesthouse? Overall, our experience was very average and we will not be staying here again. On the plus side, the location to the UN is great and is close to the Village Market.
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Dreamplace Guest House is ideally situated among international embassies, close to UNEP-HQ, and the Village Market. Staff were very friendly and welcoming, and I always felt safe and that my belongings were secure. Throughout my stay, I felt like a valued guest or friend, rather than a customer. Joan creates custom breakfasts; investigates and recommends tour itineraries; arranges taxi service; gets up in the middle of the night to welcome new guests; and has a wealth of information and valuable advice to help her guests make the most of their visit. It truly is a "home away from home".
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$50 - $70 (Based on Average Rates for a Standard Room)
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