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Reata Serviced Apartments

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67 Reviews from our TripAdvisor Community

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Showing 64: English reviews
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Nothing is too complicated for them. The staff is always polite, willing to accommodate your requests and demands; they are fair with their pricing and the property is conveniently located especially for business travellers who need easy access to the CBD and upper hill. If you are travelling to Nairobi, this is the only accommodation facility that will meet all... More 

Helpful?
Thank Shiru G
stafford
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed August 7, 2016

First time in some time I've moved out of my Westlands comfort zone. The size of the rooms is the big plus. Excellent size, therefore great value for money. Restaurant OK - the food won't wow you; it's simple but tastes OK. Location not great if you want to stretch legs and go for a walk as Ralph Bunche Road... More 

Helpful?
Thank Andy M
Nairobi, Kenya
1 review
2 of 5 stars Reviewed June 27, 2016

During the check out, duty at the reception told me that the bill was not paid yet. I explained to him that it's already paid thru credit card and showed him the receipt. He insist that they haven't receive the payment yet. I asked for the number of the manager and I called the manager she was not answering. When... More 

Review collected in partnership with this hotel

Helpful?
Thank Jacques A
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Jacques, Thank you very much for your review. We have noted your feedback on our miscommunication and wish to sincerely apologize for any inconvenience caused during the check out process and also wish to assure you that it will not happen again. We endeavor to maintain consistency in the quality of service in all areas to ensure our clients... More 

Jeddah, Saudi Arabia
1 review
4 of 5 stars Reviewed May 21, 2016

My stay was okay with a lot of positives but some negatives. I loved the pancakes and butterscotch sauce served at breakfast but the variety at b/fast was limited. Staff were very good and helped with any challenge. The bathroom was small and no air conditioning and elevator.

Review collected in partnership with this hotel

Helpful?
Thank 865mubarake
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 22, 2016

I am currently staying at the REATA and couldnt wait to check out to post my review. I love the apartments, the location, the service and the extra effort to put a gym there. I would recommend anyone who is visiting Nairobi for a couple of nights to consider it as an option for a comfortable stay

Helpful?
1 Thank Shingai Sharon M
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Sharon, We are greatful for the opportunity to hosting you. Thank you for staying with us. We are glad you enjoyed our service, meals and the ambience. We look forward to welcoming you back. Kind Regards Michael K General manager- Reata Serviced Apartments. More 

Mahe Island, Seychelles
1 review
5 of 5 stars Reviewed April 21, 2016

The staff were excellent! Elisabeth in particular is exceptional and she went out of her way to make our stay special. I cannot praise her professionalism, friendliness and help enough. Thank you so much Elisabeth. You're the best! I personally found the room a bit hot without aircon (the standing fan helped a bit) and due to the building next... More 

Review collected in partnership with this hotel

Helpful?
Thank blessedanne4j
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Blessedanne4j, Thank you very much for your feedback. We are glad you enjoyed our services and in general enjoyed your stay with us. We have noted your feedback on construction next door but they are now on the process of opening so the painting and noisy works are finished. Once again thank you for your feedback and look forward... More 

Praslin Island, Seychelles
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 12, 2016

We just returned from a one week vacation in Nairobi. It was our second time at Reata. We returned there because of our great experience 2 years before. And we have to say, it is still a fantastic place to stay. Modern, with all the amenities you need. A good restaurant and the staff is just wonderful. No matter what... More 

Helpful?
Thank Ozfan
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Ozfan, Thank you for staying with us and taking time to give us your feedback. It was a pleasure hosting you at Reata, we are happy you enjoyed your stay. We look forward to welcoming you back on your next trip. Kind Regards Michael K General manager- Reata Serviced Apartments More 

Heemskerk
1 review
4 of 5 stars Reviewed February 22, 2016

Staying in a good hotel these days in Nairobi is us$ 200,- and up. This is a very reasonable priced apartment, value for money. Breakfast is really good, from the menu and was included in the price. Go there and try it!

Review collected in partnership with this hotel

Helpful?
Thank bartv548
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Bartv548, Thank you for choosing Reata and for your feedback. We are glad that you enjoyed your stay with us. We all look forward to welcoming you back. Kind Regards Michael K General manager- Reata serviced apartments. More 

London, United Kingdom
1 review
5 of 5 stars Reviewed December 27, 2015

Excellent location, extremely nice, friendly,courteous staff..at all times..early morning or late,late night, impecable facilties..great for long stays..fine food...efficient check in and check out...

Review collected in partnership with this hotel

Helpful?
Thank 852juanestebana
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear 852Juanestebana, Thank you very much for your review. We are glad you appreciated our facility and Services. We look forward to welcoming you back again. Kind Regards Michael K General Manager- Reata Serviced Apartments. More 

Ulsan, South Korea
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 11, 2015

Pros: - Clean - Good amount of space - Friendly staff - Option to do your own laundry - A la carte breakfast - really good! Freshly made Cons: - No airconditioning - No lift (4 floors) - Weak internet, sometimes non functional (only good in restaurant) - No complimentary tea/coffee/water Overall, not bad. But I wouldn't stay there again.

Helpful?
5 Thank Ezra W
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Ezra, Thank you very much for your review. We are glad that you enjoyed our food and service. We have noted your feedback on weak wifi signal in some areas and we promise to fix the problem permanently. We wish to sincerely apologize for any inconvenience caused during your stay and wish to assure you that we are doing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
Official Description (provided by the hotel)
The apartment complex comprises 28 one-bedroom units and 1 three-bedroom apartment over four floors. Each room is luxuriously furnished, with a fully equipped kitchen area, an ultra-modern living room and big-screen satellite TV, and relaxing bedroom. We also have a fully operational restaurant- The Bamboo- with an outdoor pavilion and a-la carte menu, as well as a sun terrace on the first floor. ... more   less 

Additional Information about Reata Serviced Apartments

Address: Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
Location: Kenya > Nairobi
Price Range: $139 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reata Serviced Apartments 3.5*
Number of rooms: 29
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