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Sarova Panafric

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#18 of 161 Hotels in Nairobi
Certificate of Excellence
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709 Reviews from our TripAdvisor Community

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Showing 636: English reviews
London, United Kingdom
Reviewed February 14, 2013

I got a room here for the sum total of one night. I tried a hostel but my experience there (over the course of an hour) led me to book a room here. I needed a room, I googled and chose this simply because it was a close hotel, with a decent rating. Best move of my trip. I can...

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Helpful?
2Thank Jules T
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jules, Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback. Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally...

Brentwood, United Kingdom
Reviewed February 13, 2013

I recently spent two nights at this delightful hotel. On arrival, our group was warmly welcomed by the door staff and a complimentary glass of refreshing juice offered despite the lateness of the hour. Rooms were swiftly allocated, and our luggage carried for us. The accomodation was very pleasant- a large twin-bedded room with cool, tiled floor and large patio...

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Helpful?
1Thank Nicky C
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Nicky, We are absolutely thrilled to note that Sarova Panafric was you're group's first stop in Nairobi on your way to Safari and that we had the great opportunity to make you feel welcome. Here at Sarova Panafric, we believe that the initial experience in a city influences the overall perception of the city. We truly hope that your...

Oslo, Oslo, Norway
Reviewed February 4, 2013

We stayed here one night for our honey moon, on our way to safari. From check-in to check-out we received best service imaginable. We even came back from safari on the day of our flight back to europe, and used the facilities at the hotel (except a room) without any cost (the pool, wifi, luggage room, restaurants of course). The...

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Helpful?
1Thank Jan A
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jan, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed all our guest amenities including...

Cape Town
Reviewed February 3, 2013

I stayed here for 7 days for a series of meetings so I feel adequately expereinced to judge this hotel. This is not the fanciest poshest of establishments (the restaurant and terrace are lovely; the pool area could do with a bit of an upgrade) but it sure does make your stay comfortable. Breakfast buffet serves a wide variety of...

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Helpful?
Thank Friederike B
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Friederike, Thank you for sharing your Sarova Panafric experience with us. We genuinely care about each guest’s experience, and we’re so pleased it shows through our guest rooms and services. We also strive to ensure that our guests' stay is of utmost comfort and this includes providing uncompromisable security measures. We are also glad you had a chance to...

Ottawa, Canada
Reviewed January 31, 2013 via mobile

We stayed 2 nights Jan 13 & 14 and we had 2 rooms. In advance we asked for newly renovated rooms as others' reviews were bad. Upon check in we asked the staff if we were being given newly renovated rooms and were told we were. However when we got to our rooms they were old, dilapidated and horrible!!! Definitely...

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Helpful?
1Thank Theresa B
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Theresa, I would like to thank you for your recent stay at Sarova Panafric and would also like to express my sincere appreciation for your Trip Advisor review. I am saddened to hear about your room experience. Indeed, we encourage our guests to give us feedback so that we’re able to take up corrective action. Immediately after reading your...

Melbourne, Australia
Reviewed January 26, 2013

Stayed here for 3 nights over a 2 weeks period as this was the main hotel for our safari's of Kenya and Tanzania. It appears the majority of safari companies use this hotel as the overnight hotel/pick up/drop off point. It is also a very busy hotel with a lot of conferences being held on a daily basis. Check in...

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Helpful?
Thank Lisa L
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Lisa, Thank you for taking the time to share your feedback with us. We’re so pleased that you chose Sarova Panafric for your 3 nights in the city. We're happy to read that you enjoyed your stay with us and found our staff to be friendly. Plans of performing a guest bathroom enhancement are in the pipeline and shall...

New Delhi, India
Reviewed January 19, 2013

Located at the edge of the diplomatic area and the down town, this place is a comfortable place if you prefer a quiet evening after a long day work where there is also a possibility of having a yet another business meeting in the evening! Food is certainly a high point and the staff is very cordial and welcoming. It...

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Helpful?
Thank Shruti_upadhyay
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, We’re glowing reading your review; thank you. We couldn’t be more thrilled or honored that you had such a wonderful experience at the Hotel – and out and about in our neighborhood too. We’re so proud of our warm, welcoming and cordial staff, as we know that service is what makes the difference between a good stay and...

Toronto, Ontario, Canada
Reviewed January 11, 2013

We stayed twice each time for 1 night while on Safari Our 1st stay the room was very dated and not very clean (in the bathroom). The 2nd time (9 days later) we asked and received a better room. Having stayed in 2 other Sarova locations, this is by far the weakest hotel.The breakfast selection was very limited. However the...

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Helpful?
Thank Ilya42
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We're happy to read that you enjoyed your stay with us and found our staff to be friendly. We're absolutely saddened by your experience with the air conditioner, mosquitoes and your bathroom. With the notable ever-changing client needs, we continue to strive in providing exceptional service...

Reviewed January 9, 2013 via mobile

Stayed at hotel the last part of holiday and it was lovely and relaxing with fantastic facilities. We booked in for some of the treatments such as a pedicure and massage and these were excellent value staffed by friendly and professional staff. The food was great and breakfast had everything you could possibly want. Further must not forget the cocktails

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Helpful?
Thank juliajacques
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Julia, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed the spa treatments as well...

Paris, France
Reviewed January 8, 2013

Overall the hotel was good, staff was nice. Wifi is free but quite difficult to log into, and did not work the first day (of 3). Rooms are rather outdated, but OK. restaurant staff was nice and food good.

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Helpful?
Thank efpolcuch
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Happy New Year! Thank you for taking the time to share your feedback with us. We're happy to note that you enjoyed your stay at Sarova Panafric, but most importantly, the service provided to you. We strive to provide exceptional service to all our guests in order to make your stay with us great. We're sorry to read...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $139 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#10 Business Hotel in Nairobi
#12 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Sarova Panafric staff and other travelers.
8 questions
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Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors offer better views”
 of 5 bubbles alexf120, Oct 16, 2016 | Read review
“Rooms with swimming pool vieware quieter.”
 of 5 bubbles Blanka_Novakova, Sep 15, 2016 | Read review
“Choose the upgraded rooms, # x22 to x33 on each floor, for an interior, locked hallway”
 of 5 bubbles CoryT412, Aug 6, 2016 | Read review
“Try to get a room upper floor not far from lift.”
 of 5 bubbles nagibtajdin, Jul 28, 2016 | Read review
“Asked for king or queen size bed.higher floors have nice views”
 of 5 bubbles angelgreene, Jul 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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