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Sarova Panafric

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#14 of 156 Hotels in Nairobi
Certificate of Excellence
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696 Reviews from our TripAdvisor Community

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Showing 624: English reviews
Belfast, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 11, 2013

The staff at this hotel are so friendly and helpful. The level of security was very re-assuring and made me feel safe. The room was very comfortable and clean. I was part of a large group who attended a conference in Nairobi and stayed the full week at the hotel. I would have no problems in recommending this hotel to... More 

Helpful?
Thank MarkLni
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Mark, Thank you very much for sharing your great experience at Sarova Panafric. It's great that you selected Sarova Panafric and I am glad to read that you enjoyed your stay. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding and I’m delighted that you found our associates friendly and helpful, your... More 

Johannesburg, South Africa
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 7, 2013

Thoroughly enjoyed my stay (November 2013). Comfortable room on the 4th floor, friendly staff in all areas, good food, excellent WiFi. The unnecessary third bed in the room made it a bit "crowded" but all else was satisfactory. Even checking out in the midst of a large group checking in was handled quickly. Our conference of +/- 60 delegates was... More 

Helpful?
Thank AdrianToo
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Adrian, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that you enjoyed the comfortable room, friendly staff in all areas, good food, excellent WiFi. Our unfailingly friendly and helpful staff strive to provide warm, welcoming, high standard service always, making your stay... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

High level of personal service and friendly staff in a modern and comfortable hotel. The facilities and restaurant were also first rate. We were part of a large party c. 100 but every member of staff I encountered were unfailingly friendly and helpful.

Helpful?
1 Thank BrianOD2013
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Brian, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that you enjoyed the high level of personal service and friendly staff in our modern and comfortable hotel, as it should be. Our unfailingly friendly and helpful staff strive to provide warm, welcoming,... More 

Welwyn Garden City, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 30, 2013

Most aspects of the hotel are very good - but it is the friendliness and helpfulness of the staff that give it a real boost. All the staff members were friendly without being obtrusive, and made me feel very welcome throughout my stay. My room was clean and well maintained, although the furniture was a bit too big - difficult... More 

Helpful?
Thank IIED-WGC
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that you enjoyed the friendliness and helpfulness of our staff and that we made you feel very welcome, as it should be. Our friendly staff strive to provide warm, welcoming, high standard service... More 

Derby, United Kingdom
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 28, 2013

I stayed at Panafric with a large party for a week and we were treated like kings! :) The room was excellent in both it's facilities and quietness and cleanliness. The service was friendly, polite, prompt and helpful: nothing was too much trouble for them. They went above and beyond the call of duty to help us. Eating in the... More 

Helpful?
Thank naab00
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that you felt like kings when staying with us and that you found the service friendly, polite, prompt and helpful, as it should be. Our friendly staff strive to provide warm, welcoming, high... More 

Winnipeg, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 26, 2013

I was very disappointed with this hotel as our travel agent said he had good experiences there. I almost never write poor reviews and we have traveled to many different countries so we know standards can be very different. We came to the hotel after traveling for over 26 hrs. and were very tired. I had requested a room in... More 

Helpful?
Thank Biwiw
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I'm sad to hear about your overall experience while staying with us, especially your room experience. Indeed, we encourage our guests to give us feedback... More 

Brisbane, Australia
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 24, 2013

I can't say enough good things about this hotel. We stayed for two nights, 4 nights apart, as we were going on safari. Every single staff member we encountered was unfailingly helpful, friendly & polite. We returned from safari, hot and covered in dust, and were met with cold juice and hot towels - heavenly. The rooms have been overhauled... More 

Helpful?
Thank bris_tilly
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that every single staff member you encountered was unfailingly helpful, friendly & polite, as it should be. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with... More 

Sharjah, United Arab Emirates
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 22, 2013

Meet and greet at reception was not particularly friendly or helpful when I asked about a room upgrade. My room was pretty basic and a bit old. I had expected better for the price but the bed was comfortable and the shower good. The Flame Tree restaurant was very good and I enjoyed my meal and my breakfast. the conciege... More 

Helpful?
Thank jennifer t
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jennifer, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that you enjoyed your meal and breakfast at the Flame Tree restaurant which was very good and that you our concierge was very helpful. Our friendly staff strive to provide warm, welcoming, high... More 

NH
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 19, 2013

I spent 2 nights here before a group safari. My flight was 5 hours late from London, so the drive to the hotel was light on traffic. I didn't expect much due to arriving at the hotel at 330am.The check-in process was actually enjoyable! We were given hot towels and fresh juice while we were in the lobby. Everyone was... More 

Helpful?
Thank Jungleyell
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am happy to read that you enjoyed the personalized check in experience, very friendly staff, breakfast buffet at the Flame Tree restaurant as well as the security provided. Security is of utmost importance to all our guests... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed October 15, 2013

We had a four day workshop at Sarova Panafric. The rates were fair, the service was great, the food , the room et al. I would recommend this hotel for their accommodation and conference facilities any time.

Helpful?
Thank SherowM
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that you found our rates fair and the service, food, and room great. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. Please feel... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $139 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
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