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Sarova Panafric

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#16 of 162 Hotels in Nairobi
Certificate of Excellence
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721 Reviews from our TripAdvisor Community

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Showing 647: English reviews
Gainesville, Florida
Reviewed July 13, 2014

This hotel was booked for me as part of a longer trip. I was very happy with the rooms (I stayed twice, first for two nights, and a week later for one night), and the reception staff, porters, doorman, etc., were all welcoming and professional on both occasions. The guests seemed to be mostly foreigners, but the hotel restaurant seemed...

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Helpful?
1Thank Macloo
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to write your review of Sarova Panafric, your comments are very much valued. We appreciate your comments regarding our facilities as well as our staff. We are wholly committed to exceeding our guests expectations. We take pride in being the first Pan African Hotel and have thus become the melting point for...

Nottingham, United Kingdom
Reviewed July 13, 2014

Both my wife and i have just returned after staying at the Sarova Panafric hotel in Nairobi. From the moment we arrived at the hotel, the magic started!! Augustine Kutoyi, in his traditional uniform, made us feel welcome with the biggest smile we have ever seen. He looked after us throughout our stay and must be complimented and promoted for...

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Helpful?
1Thank Larry B
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Larry, Thank you for sharing your experience at Sarova Panafric. We take pride in serving our guests exceptionally and ensure they experience our Refreshing African Hospitality and I am glad that we made the entirety of your stay enjoyable. I am delighted to read your positive feedback and will personally share the same with the entire team who will...

Reviewed July 12, 2014 via mobile

Sarova Panafric came to my rescue when I had to change the venue for an event I had planned for three months, three days to the event. They provided excellent support, accommodated my requests despite the short notice and were critical in making the event a success. I would go back again and again.

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Helpful?
Thank Harry K
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Harry, Thank you for sharing your experience at Sarova Panafric. I am delighted to read your very kind words and will share the same with the entire team. We take pride in serving our guests exceptionally and I am glad that we were able to make your event a success and you found our conferencing facilities to be excellent....

Chelmsford, United Kingdom
Reviewed July 8, 2014

I stay here fairly regularly for business and I am always very happy with the accommodation. The beds are extremely comfortable, the rooms clean and they all have nice bathrooms. The restaurant food is really nice, breakfast is good for African hotels, with a huge choice available. What really makes this place amazing though is the staff. They are simply...

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Helpful?
1Thank JennyLaRue
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Jenny, Thank you for sharing your experience at Sarova Panafric. We are glad to read that you have selected us as your hotel of choice and even happier to read that you enjoyed the entirety of your stay here, from the beds to the variety of food. We take pride in serving our guests exceptionally and I will share...

Sydney, Australia
Reviewed July 7, 2014

Arriving here late and exhausted after the day from hell (another story) the staff at the desk and elsewhere were helpful, kind and exactly what we needed. The room - allocated at short notice - was minus a few bits and pieces but these were provided within 10 minutes together with apologies. Comfortable, clean and safe - that's what we...

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Helpful?
Thank Elleron540
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we appreciate your feedback. We are delighted that you selected Sarova Panafric and are happy to read that you enjoyed the entirety of your stay at the hotel. We are wholly committed to serve our guests exceptionally and I will personally share your feedback with the staff who will...

Cairo, Egypt
Reviewed July 7, 2014

Great Hotel clean and comfortable. Very convenient to the city and services. Staff were extremely friendly and helpful. The food at Flame Tree Restaurant and Bar has a great choice of delicious food and drink. No one should go hungry Would definitely stay again.

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Helpful?
2Thank Caron W
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Caron, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and are happy to read that you enjoyed the entirety of your stay at the hotel. We are wholly committed to serve our guests exceptionally and I will personally share your feedback...

Ruislip, United Kingdom
Reviewed July 2, 2014

We arrived relatively late at night and didn't expect much when we arrived. How wrong could we be? The staff made us feel so welcome even though it was 11 at night. The porters were very helpful and made us feel at home. The room was very nice and they'd even put a few swans made from towels on the...

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Helpful?
1Thank McBellers
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear McBeller, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and are happy to read that you enjoyed the entirety of your stay at the hotel. We are wholly committed to serve our guests exceptionally and I will personally share your feedback...

East Malling
Reviewed June 30, 2014

We did not stay at the horel, but used it as a place to spend most of our evenings. The atmosphere in the restuarant was wonderful, the staff were always welcoming, helpful and friendly, the menu is wide and the portions large and the open enclosed area is a real pleasure to sit within and enjoy our meals and drinks....

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Helpful?
1Thank Karen S
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Karen, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected Sarova Panafric and enjoyed your dining experience at the hotel. We are wholly committed to serve our guests exceptionally and the staff will be happy to read your kind words. It is good to hear that you enjoyed the ambience wide variety of...

London, United Kingdom
Reviewed June 29, 2014

This hotel need badly need a refurbishment, as the bedroom and bathroom seems old. Compared to other Sarova's this is a little let down. However staff were very friendly, good location and good security. Food was good, a little expensive but very generous portion.

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Helpful?
Thank iV0yager
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and are glad to read that you enjoyed your stay at the hotel. We are wholly committed to serve our guests exceptionally and the staff will be happy to read your kind...

West Malling, United Kingdom
Reviewed June 27, 2014

We were not staying at the hotel so only used the restaurant facilities as non residents. Unlike other hotel restaurants, this is often used by Kenyans as well as foreign tourists. This gives it a much better ambience. The part open part enclosed outdoor area of the restaurant cannot be beaten for pleasant al fresco dining. The menu is a...

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Helpful?
Thank Gordon M
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Gordon, Thank you for sharing your experience at Sarova Panafric. We are delighted that you selected Sarova Panafric and we are glad to read that you enjoyed your dining experience at the hotel. We are wholly committed to serve our guests exceptionally and the staff will be happy to read your kind words. It is good to hear that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $145 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#10 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Sarova Panafric staff and other travelers.
9 questions
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Questions? Get answers from Sarova Panafric staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for one of the new rooms.”
 of 5 bubbles georgehK2535WE, 5 days ago | Read review
“We stayed in room 410”
 of 5 bubbles Karen255114, 6 days ago | Read review
“Higher floors offer better views”
 of 5 bubbles alexf120, Oct 16, 2016 | Read review
“Rooms with swimming pool vieware quieter.”
 of 5 bubbles Blanka_Novakova, Sep 15, 2016 | Read review
“Choose the upgraded rooms, # x22 to x33 on each floor, for an interior, locked hallway”
 of 5 bubbles CoryT412, Aug 6, 2016 | Read review
5 of 5
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