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Sarova Panafric

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#14 of 156 Hotels in Nairobi
Certificate of Excellence
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683 Reviews from our TripAdvisor Community

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Showing 612: English reviews
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 3, 2016

Location, environment, service & security wise Excellent. Their swimming pool time table not good for business people. you have to swim between 6 am to 6 pm. usually i had meetings 9-6 pm in the city and arrived at hotel 7 pm, so couldn't swim :( Breakfast was excellent. City center approximately 1 km far from the hotel. Local food... More 

Helpful?
Thank md a
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Md A, We are delighted to read your feedback on your experiences at our hotel. We are happy that you enjoyed your stay. We also note your feedback on our swimming pool hours of operation. We close at 06:00PM in order to treat the pool and ensure maximum protection for our customers. However, your concern is a point we... More 

Istanbul, Turkey
Level Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed April 26, 2016

It is a nice hotel, OK. But I would expect more as a reputable chain. First day I checked in at 03:00, and it was a 2 nights stay. In the breakfast, they told me it was an extra cost breakfast for me, because I checked in that day. Even I explained about 3 times (I checked in at night,... More 

Helpful?
Thank Gürkan K
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Gürkan K, Thank you for taking time to share your experiences at our hotel during your recent stay. We want to assure you that we value our guest’s feedback as that is the best way for us to understand our focus areas in our endeavor to provide excellent services to our guests. We have noted the areas where we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2016 via mobile

lam reviewing this hotel many months after my husband and I stayed a few days last year in July. Great place to stay in Nairobi, wonderful staff, great rooms. We arrived early and were checked in without a fuss with hot towel to clean our hands, after that upgraded to a bigger spacious room, the breakfast is awesome. All in... More 

Helpful?
Thank Atie N
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Atie N, Welcome back! It is a delight for us to have hosted you. Thank you for your kind feedback which to us is a great honor. We look forward to hosting you again. Kind regards, David Gachuru General Manager More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 24, 2016 via mobile

When it comes to hospitality, give it to the Kenyans. A country that generates a lot of her revenue from tourism. Then you will understand why Sarova Panafric will never die. Old but functional. Food here is awesome. Security protocols on point.

Helpful?
1 Thank Olakunle O
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Olakunle O, Thank you for your kind feedback: detailed in a very interesting way, we highly appreciate. It is nice to read how you feel about Kenya and its wonderful hospitality. You best wishes for Sarova Panafric is an honor to us. As one of the leading chain of hotels, we are strategically located in the most ideal locations... More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 19, 2016

Staff accommodated our large group very well and was extremely helpful for all our extra needs (thank you Juliet!). Location worked out very well since we didn't have to cross town to get to the airport and it's very central. Rooms were clean and comfortable. Thanks for a great stay!

Helpful?
Thank LMQ777
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear LMQ777, We are very grateful to you for taking your time to review our hotel and for sharing your wonderful experience during your recent stay with us. Your group was wonderful and it was a pleasure being your host. We are glad that you enjoyed our Refreshing African Hospitality. We look forward to welcoming you back again. Kind regards,... More 

Mississauga, Canada
Level Contributor
163 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 3, 2016

I was back in Nairobi recently and stayed at the Panafric again - this was the fourth time. As always the service, warmth and friendly staff from the time one arrives till when you leave is a major asset to this hotel. I really enjoyed my stay once again and have absolutely no issues at all. Keep up the great... More 

Helpful?
Thank Jerry L
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Jerry L, Thank you for taking your time to review our hotel. It gives us great pride and joy to have hosted you for the fourth stay with us; truly home away from home! We are delighted to receive wonderful remarks on your experiences, the warmness and friendliness of our staff during your entire stay. We are even more... More 

Cologne, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 27, 2016

The hotel was nice and friendly with fair prices. BUT: beware of the prices in the restaurants and bars! They have net prices in the menus...never saw this elswhere before! That means a mango juice should cost 5$, but comes up in the end with 7,5$, because they add several taxes on the bill, not shown in the menu. Moreover,... More 

Helpful?
1 Thank palminh0
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Palminh0, Thank you for your kind remarks on the hotel being nice and friendly. Thank you also for your concern on our pricing which you indicated as fair despite them being net of taxes. It is a legal requirement that we show all statutory obligations on our bills. Therefore as a policy, we isolate these (taxes) from the pricing... More 

Eldoret, Kenya
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 25, 2016

Another pleasant stay at this great place for 2 nights. Very cozy rooms! The meals are as delicious as ever. Very professional and friendly staff. True home away from home. The location is very convenient for business in the CBD. True value for money. For sure, Sarova never disappoints.

Helpful?
Thank WSaula
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear PW – KA, Thank you for a wonderful review of our hotel. It is always a pleasure to host you and share great experiences together. We look forward to your return with even greater expectations. Kind regards, David Gachuru, General Manager More 

Nairobi, Kenya
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 23, 2016 via mobile

Every time I dine at SAROVA Panafric, I leave very satisfied. Last night was another great experience! We had a business dinner for a party of four and all the dishes were excellent! The customer service was great as usual and I commend the GM mr David Gachuru for joining us and ensuring everything was the best. I chose the... More 

Helpful?
Thank Lennie B
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Lennie B, Thank you for taking time to write a wonderful review of our hotel. We highly appreciate your feedback. We are excited that you enjoyed sharing your dinner with us. It was a great pleasure and we look forward to more opportunities to share with you. Kind regards, David Gachuru, General Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 8, 2016

This property is in a great location in Nairobi. Good access to the central business area and airport. The rooms are clean, the staff courteous and helpful and the food is great. Try and stay away from rooms on the ground / first floor. Ask for the higher floors to get away from the noise from traffic and the hotel... More 

Helpful?
Thank Makarand_S2014
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Makarand_S2014, Thank you for taking your time to review our hotel. We highly appreciate your feedback. It is through feedback that we continually improve on our service delivery to our customers. We are happy that you enjoyed several areas of our hotel. We have also noted the feedback on the noise level on the ground floor and first floor.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $133 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
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