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Sarova Panafric

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#20 of 164 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Sarova Panafric
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730 Reviews from our TripAdvisor Community

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Showing 654: English reviews
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Oxford, United Kingdom
Reviewed 2 weeks ago

This hotel felt like a safe haven to me. ALL the staff were helpful and friendly, the amenities were smart and clean. As a first time visitor to Africa I was not accustomed to the seemingly chaotic environment of Nairobi, so to retreat to this hotel was a real treat. There is a nice pool area to enjoy some relaxation...

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Helpful?
1Thank DMStevo
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear DMStevo, Thank you for taking your time to review our hotel. We highly appreciate your feedback. We are delighted that your experiences with us were memorable and you found our hotel a great place to relax. We are privileged to be located in one of the best areas of Nairobi; close to almost everything, yet in a serene location....

Dunstable, United Kingdom
Reviewed 2 weeks ago via mobile

From check in to check out, I was very impressed with this hotel. The reception staff are knowledgeable and friendly; the cleaning staff thorough and happy to provide extra water on request. The 24 hour security in the lift lobbies is excellent and cheerful; security staff go to great lengths to make sure your stay is good.

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Helpful?
1Thank Sam_and_Gran
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your great experiences at Sarova Panafric Hotel. It is always a joy for us to receive feedback from our customers because it is the best way in which we continually improve. We will share this with all our associates. We look forward to welcoming you back soon. Yours Sincerely, David Gachuru General Manager

Reviewed 3 weeks ago

It was only a short overnight stay. The hotel is dated and rooms are basic. There was some confusion of rooms and the hence the three rooms we booked were all in different floors. It was comfortable and quiet. The staff were excellent and extremely accommodating and very friendly. The food was great and they catered well for vegetarians.

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Helpful?
1Thank Arun A
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Arun A, Thank you for taking time to write a review of your stay with us. We want to assure you that we value our guests’ feedback, as that is how we keep improving our products and comfort of our customers. In our last fifty plus years of existence, we have had great experiences with our customers and we...

Reviewed 3 weeks ago via mobile

I can't say much about this hotel as I was only there for one night. The room was comfortable but very basic. Light from the street lamps kept streaming in, despite the curtains drawn. Keep your doors closed as insects are present in the open halls which connect all the rooms.

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Helpful?
1Thank Tapu J
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Greetings Tapu J, Thank you for choosing to stay with us and for your very valuable feedback to us. It is through our customers’ feedback that we get insights in our endeavor to deliver memorable experiences to our guests. We have noted all the issues that you have pointed out and have taken measures to deal with them completely. We...

Albuquerque
Reviewed 4 weeks ago via mobile

This hotel was great, the staff were friendly and the rooms were very comfortable. I would recommend upgrading the wifi if staying connected is vital to you, it wasn't to me. Nancy was our housekeeper and did a great job, and beautiful towel arrangements. Thank you for a wonderful stay!

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Helpful?
1Thank Muttiepie
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Muttiepie, It was an indeed a delight for us to have hosted you and thank you for taking time to share your feedback with us on your recent stay. We are delighted to note that your experience with us was great. We note your kind comments on Nancy, our housekeeper, on her excellent performance and talent in towel art....

Bangalore
Reviewed January 22, 2017

We were on the way to Masai Mara and landed in Nairobi at 8pm. We reached the hotel at about 9pm for an overnight stay. The rooms and bath were very clean and the hotel has a good ambience and closer to Airport. We liked the food in the hotel Restaurant. The breakfast was good with lot of Indian selection....

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Helpful?
1Thank srmanjunath
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for taking time to share your feedback on the experience of your stay at Sarova Panafric. We are very happy that you enjoyed your stay. I will share you feedback with the team. Our commitment is to offer excellent services to our guests and ensure that their stay with us is indeed memorable. We...

London, United Kingdom
Reviewed January 21, 2017

Visiting Nairobi again for business and checked into my usual haunt the Sarova PanAfric. It's had a minor upgrade in the last year. Again, welcomed by the staff as a regular and had a great visit.. Thanks for the service. Internet was a lot better this time again.

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1Thank JoFo74UK
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Welcome back home! It is always a pleasure to host you. You are a true testament of our commitment to a great relationship with our clients. We are delighted to note that you enjoyed your time with us. It is also great to know that our efforts to improve our service delivery have made a difference. Our aim...

Johannesburg, South Africa
Reviewed January 16, 2017

The Sarova Panafric is a good basic hotel in Nairobi. The normal rooms are basic but the newer suites are much better as they are still quite new, so see if you can request one. The hotel staff are extremely friendly and helpful from the reception staff, the porters and the restaurant staff. This is where this hotel really excels...

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Helpful?
1Thank George H
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear George H, Thank you for taking your time to review our hotel. We would like to assure you that we value our guest’s feedback as this is one important way in which we have progressively improve. Our staff are our greatest assets. They are passionate about their work and they love our guests. Thank you for this heart felt...

The Hague, The Netherlands
Reviewed January 16, 2017

I stayed at this hotel for my work with an NGO. All I can say us: excellent service, very pleasant staff, a great pool, nice rooms: actually all you want to have when you are far away from home. The bar stays open late, the food is very good: highly recommended.

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Helpful?
1Thank ArentvanWassenaer
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for your valuable feedback. Your great experience is our pride. At Sarova Panafric, we believe that our customer’s feedback is the best gift that we have in our efforts to improve our service delivery. We look forward to hosting you as well as your friends again. Yours Sincerely, David Gachuru General Manager

Tauranga, New Zealand
Reviewed January 15, 2017

We spent 2 nights at the Sanova Panafric Hotel. The hotel was recommended by the guide we had arranged for a one day tour of Nairobi and his recommendation was excellent. The hotel staff couldn't have been more helpful, security is tight which is reassuring. The Nairobi CBD is in walking distance and again the staff were very helpful in...

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Helpful?
Thank Karen255114
1David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Greetings from Sarova Panafric! It was a delight to read your great review of our hotel and its people. Thank you. We are very happy that your overall stay with us was great. Your comfort, safety and memorable experience of our hotel are our dreams come true. Best wishes for you. We look forward to hosting you and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $145 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#10 Business Hotel in Nairobi
#12 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#20 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Sarova Panafric staff and other travelers.
11 questions
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29 days ago
3 months ago
Glasgow, United Kingdom
Glasgow, United Kingdom
11 months ago

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Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for one of the new rooms.”
 of 5 bubbles georgehK2535WE, Jan 16, 2017 | Read review
“We stayed in room 410”
 of 5 bubbles Karen255114, Jan 15, 2017 | Read review
“Higher floors offer better views”
 of 5 bubbles alexf120, Oct 16, 2016 | Read review
“Rooms with swimming pool vieware quieter.”
 of 5 bubbles Blanka_Novakova, Sep 15, 2016 | Read review
“Choose the upgraded rooms, # x22 to x33 on each floor, for an interior, locked hallway”
 of 5 bubbles CoryT412, Aug 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question