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LAICO Regency Hotel

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LAICO Regency Hotel
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226 Reviews from our TripAdvisor Community

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Showing 193: English reviews
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Reviewed 6 days ago NEWvia mobile

I was visiting Nairobi with my team for 4 days, I struggled to search for best hotel for us, many friends suggested Laico regency. we booked 18 room, Luckily and unusually i didn't even recieve any complains from my colleagues regarding the rooms or food or the hotel in general what makes this hotel remarkable to me is the staff,...

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Helpful?
Thank Amr K
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Thank you vary much for taking the time to post this review and more than anything for allowing us to be your hosts. It was a great honor having you and your team around and we're delighted to hear you got such commendable service during your stay. It is always of great pleasure to know our employees meet and exceed...

Nairobi, Kenya
Reviewed 1 week ago

Laico Regency offers an excellent environment for your accomodation and or conference facilities within Nairobi. Customer Service is out-of-this-world EXCELLENT Convenient access to other facilities within the CBD too.

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Helpful?
Thank njugunamaggie
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Thank you very much for choosing to stay with us and taking the time to write this review. Our number one priority is to ensure your utmost comfort during your stay, hence service excellence. we are glad that you felt well received and we certainly look forward to hosting you again. On behalf of the Laico team thank you and...

Alexandria, Egypt
Reviewed 3 weeks ago

It is a real average hotel, you cant complain about anything in particular, except the noisy Air condition, rooms are OK, breakfast is poor. This is a Hotel which can be in any city and has not particular character.

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Helpful?
Thank Khaled K
Laico R, General Manager at LAICO Regency Hotel, responded to this review

First and foremost Thank you for taking the time to write this review. We sincerely apologise for any discomfort you experienced during your stay.The issues you have mentioned have been noted. I'd also like to let you know that restoration of the AC system is currently underway. As for the brerakfast menu, besides the fruits, drinks, cereals, yoghurts and nuts,...

Reviewed February 17, 2017 via mobile

It was a good experience The most amazing thing is the staff was high professional Spicialy gust relation staff was sooo helpful and friendly They have a sample solution For any thing Thanks miss Monica

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Helpful?
1Thank Ayamanstar
Laico R, Manager at LAICO Regency Hotel, responded to this review

Dear Mr. Ayman, Hope my message finds you well, First of all ,let me seize this opportunity to thank you for choice Laico Regency Hotel -Nairobi ,to be your second home way from home . Secondly , It was our pleasure to welcome you at Laico Regency Hotel and many thanks for your nice and positive comment . Finally ,...

Reviewed February 15, 2017 via mobile

My wife and i spent a week here. Excellent room. Great staff very friendly and helpful. Aircon was noisy. When main lights were off all plugs went off.There was an issue that there was limited ice for drinks. The bar shut at 10.30pm. Great heated outdoor pool with good gym and sauna and steam rooms men and ladies. Good parking...

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Helpful?
1Thank Michael T
Laico R, Manager at LAICO Regency Hotel, responded to this review

Dear Mr. Michael, Hope my message finds you well, First of all ,let me seize this opportunity to thank you for choice Laico Regency Hotel -Nairobi ,to be your second home way from home . Secondly , It was our pleasure to welcome you at Laico Regency Hotel and many thanks for your nice comments . Kindly note that your...

Reviewed February 14, 2017 via mobile

I did enjoy being there with my family..staff were very friendly. Good big bed.nice view and a swiming place. Good value for money. Acomodative customer relation personel. Good clean room. I will always be your guest when I visit Nairobi

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Helpful?
1Thank wanguiwanguu
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Thank you very much for staying with us and for taking the time to post this review. We appreciate your positive and kind feedback and are very pleased to know you enjoyed your stay. Your comfort is our number one priority and we will always ensure you have a pleasant stay at The Laico Regency. We look forward to hosting...

Reviewed January 26, 2017 via mobile

Check in was OK . The rooms had mosquitoes and the air conditioning wasn't working. If you want a smoking room they definately don't have any . The rooms are okay . It wasn't that busy but slowest service I have experienced ever . The waiters are extremely extremely rude especially one called Billy who was at the pool bar...

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1Thank Tushabomwe S
Sydney, Australia
Reviewed January 23, 2017

The staff here are amazing. You will get the royal/celeb treatment even at the affordable price that it is. You are able to get anything you need anytime (water, food etc), not the same at all places in Africa. There's a really nice pool, restaurant, gym and other facilities with a great view of Nairobi. I was unwell after travelling...

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Helpful?
Thank Caseysah
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Dear Ms.Sarah, Hope my message finds you well, First of all , let me seize this opportunity to thank you for your mentioned positive comment . Secondly , It was our pleasure to host and serve you at your second home Laico Regency Hotel - Nairobi. Finally ,Looking forward to host and serve you in the nearest future. Best Regards...

Nairobi, Kenya
Reviewed January 19, 2017 via mobile

I really enjoyed it. I used to hold my meetings there quite often. It is clean, staff are friendly and the food good. The soup at lunch was great but meat was a bit oversalted. The dessert was great so was the fresh juice.

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Helpful?
Thank 246ruth
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Dear M. Ruth, Let me seize this opportunity to thank you for your mentioned comments. Really ,It was our pleasure to host and serve you at your second home away from home Laico Regency Hotel -Nairobi. Your above comment concerning meat is consider and will be maintain soon. Looking forward to host and serve you in the nearest future at...

Dubai, United Arab Emirates
Reviewed January 11, 2017

LAICO Regency hotel good to stay. Good location very easy excess for near by business center . staff always keep smile and very helpful . Specially Ms. Monicah at Guest Relation table was very helpful . Amzing view and location .

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Helpful?
Thank 407abhishek
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Dear Mr. Abhishek, Hope my message finds you well, First of all ,let me seize this opportunity to thank you for choosing laico Regency Nairobi Hotel to be your second home away from your home. Secondly ,Many thanks for you positive and nice comment. Looking forward to host and serve you at your second home Laico Regency Nairobi Hotel. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 

Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $129 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Jovago.com and Fastbooking so you can book your LAICO Regency Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Hotel Style:
#5 Casino Hotel in Nairobi
#25 Spa Hotel in Nairobi
#40 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from LAICO Regency Hotel staff and other travelers.
2 questions
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2 months ago
3 months ago

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Questions? Get answers from LAICO Regency Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Right Wing Rooms give a view of the busy urban action. Left Wing Rooms offer a view of a vast,manned field. Enjoy your stay.”
 of 5 bubbles njugunamaggie, 1 week ago | Read review
“Located in the city centre”
 of 5 bubbles stephenonyangoo, Oct 28, 2016 | Read review
“Try rooms in the upper floors”
 of 5 bubbles wpatrickdewilde, Sep 30, 2016 | Read review
“Try a room facing the pool”
 of 5 bubbles countrychic1, Sep 3, 2016 | Read review
“10th floor”
 of 5 bubbles dawinab20, Jul 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question