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LAICO Regency Hotel

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LAICO Regency Hotel
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200 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Chicago, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

we checked in two weeks ago a group of 4pax after a horrible experience at another hotel..the reception was welcoming and offered the hotels rack rate which was way above our budget but she (ooops cant remember her name well "Nagjat" but she had excellent customer service) then gave us an idea of booking online and we got discounted rates... More 

Helpful?
Thank dawinab20
Wichita, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Carol and her team went out of their way to make sure that we felt welcomed and that we had everything that we needed. This is a beautiful hotel with a great staff. If you are brining in a team of people or just getting away for a night, this is a place you would enjoy.

Helpful?
1 Thank Scottict
Nairobi
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We went there for a non residential one week workshop with my colleagues. Although there is clear evidence from the set up and quality of finish that it was once an elegant establishment, its is currently in a sorry state.The conference rooms we were using had won out carpets, and defaced tables, while the washrooms had granite tiles and toilet... More 

Helpful?
Thank kagiaj

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Cairo, Egypt
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 17, 2016

Hello Every1 We are travel agents and we were in an inspection trip to Kenya , we have been put by one of the travel companies in Kenya in this hotel in 20 May 2016, it was a very bad experience, we spent 2-3 hours, we could not sleep as rooms were with very old fourniture, dirty and poor customer... More 

Helpful?
Thank Gamal E
Cairo, Egypt
1 review
2 of 5 stars Reviewed June 16, 2016

Nice Location, needs full renoation , poor customer service, rooms with old fourniture, not clean, poor quality. We are travel agents who have been recently in Kenya for an inspection trip. We cannot recommend to our international customers.

Helpful?
Thank Memphis_Daily_Tours
Chennai (Madras), India
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 30, 2016

I was staying at this hotel after about a 7 year gap and it was a disappointment. The hotel is going down. The rooms are not bad except that the decor shows their age. Some renovation work is taking place so it is better to take the lower floors where the fittings have been changed as the hotel seems to... More 

Helpful?
Thank isaac24
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Hi, thank you for your review and my apologies for not getting back to you earlier Indeed, we are renovating the rooms and all our facilities are going to be upgraded, gym included I would love to hear from you what has annoyed you about our services, as we are embarking on this as well, but you probably have more... More 

Birmingham, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 15, 2016

I have stayed at the Laico before, although the last time was about 4 years ago. The only difference I noticed this time were the illuminated door numbers, outside the rooms, which also served as "do not disturb" and "make up my room" signs. The Laico is a large, 5-star hotel and has all the usual facilities one would expect:... More 

Helpful?
Thank Cas A
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Hi, thank you for your review. Could I ask to communicate your room number to filip.hofman@laicohotels.com, so that we can investigate and solve the problem of the noisy AC. At the same time we can see what you mean with the insufficient illumination As for the food being uninspiring, this is a personal opinion and I have to say that... More 

Nairobi, Kenya
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 20, 2016

A great setting, but a shadow of its old self, what happened dear Regency? equires sprucing up? Which hotel this level still serves packet juices with so many fruits in Nairobi And the conference room they gave us had no air conditioning, and we did not know this even after requesting , till an hr later. The ladies washrooms near... More 

Helpful?
Thank Nancy G
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Hi, many thanks for your review, I have just arrived 6 weeks ago and am indeed working on all the items, and some more, than you have mentioned in your review As for fresh fruit juice, these are available and indeed we have conferences that ask for them and thus are charged for them as well I do hope you... More 

Nairobi, Kenya
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 29, 2016

Being a Nairobian, decided to visit their jazz bar for drinks with visiting friends, the staff were very friendly, the music was cool Rhumba and we loved it........but we thought the drinks were over overpriced!! beers go for 700 hundred?! compared to other 5 star hotels next by, Nairobi is busting to the seams with beautiful lounges, we paid for... More 

Helpful?
Thank adudaliz
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Hi, thank you for your review. I have only been here 3 weeks and will definitely have a walk around to benchmark our prices As for mpesa pay bill number, will have a look at it!! Yes, name tags will be installed Again my thanks and hope to be able to welcome you again in the near future Filip Hofman... More 

Level Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 3, 2016 via mobile

The hotel is tired. Decent bones for a good renovation. The staff try hard but are not traied properly though there seem to be plenty of them. The internet is up and down. Not good in the rooms. Room is large but air conditioning barely works so would not want to be here when the temps go over 30.

Helpful?
1 Thank Rodney C
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Hi Rodney many thanks for your short review It's a pity you haven't informed us where you think our staff is lacking in training, as for the moment I have found some individuals that could do with some updating, though the majority are doing very well Internet, as in quite some hotels in the world where I have been is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 

Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $183 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Hotel Style:
#5 Casino Hotel in Nairobi
#25 Spa Hotel in Nairobi
#33 Luxury Hotel in Nairobi
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