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Fairmont The Norfolk

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934 Reviews from our TripAdvisor Community

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Showing 856: English reviews
Munich, Germany
Reviewed November 17, 2014

To stay at the Norfolk`s has been tradition for myself - since my first stay in 1972 - time goes bye- however - the basic Structure of this famous White Hunter Hotel is there - but of course many Element had to be changed to meet today`s standards. The Veranda is still nice - strictly no smoking - you still...

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Helpful?
1Thank Rainalter H
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Rainalter, We thank you for your time to post a review and above all our appreciation for your loyalty to Fairmont The Norfolk over the years! Thank you for your great comments regarding our gardens and food. We have however noted your concerns regarding our breakfast pricing, pool décor and service which we will review as a Team. In...

San Francisco, CA
Reviewed November 13, 2014

We stayed at the Norfolk at the beginning and end of a recent safari in East Africa. Although the Norfolk can not compare to the once great Victoria Falls Hotel, it is a comfortable and competent place to stay with a good central location. The complementary WiFi is not blazing fast but will suffice for basic needs. The rooms are...

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1Thank harrye100
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Harrye 100, Thank you for taking the time to share your great feedback. We are very pleased that you enjoyed the warm and engaging service from our colleagues and we are also happy to hear that you found our location to be convenient, rooms clean and comfortable and our Tatu Restaurant and Lord Delamere Terrace to be excellent. We...

Kampala, Uganda
Reviewed November 3, 2014

I always love my stays here. The food is great, the wine is a great selection as well. It was great to be back after over a year. The rooms are clean. The infrastructure though old is very well taken care of. Definitely recommended. Proximity to the town is always a plus as well. The internet is fast and reliable....

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4Thank Ruth A
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Tindi R, It was our pleasure to host you at Fairmont The Norfolk after one year. We are pleased to hear that you enjoyed our food, wine, fast and reliable internet and proximity to town. Also, thank you for your recommendation on TripAdvisor. We look forward to hosting you again in the near future. Best regards, Richard Kimenyi General...

Washington DC, District of Columbia
Reviewed November 3, 2014

I have stayed at the Fairmont twice now, in July and September of this year, on business. The hotel is in a historic building, although it has been added onto a number of times. The rooms are well-furnished and comfortable, the bath room very nice and modern. Some of the rooms are a bit small, but they're adequate. For a...

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1Thank KellyCameronUSA
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear KellycameronUSA, Many thanks for taking the time to post your positive feedback. We are delighted to read your very positive comments about the hotel and the exceptional service that you received from our professional and friendly colleagues. We make every effort to ensure your expectations are exceeded and we sincerely appreciate your kind words regarding our lovely gardens, nice...

Johannesburg
Reviewed November 3, 2014

Some of the friendliest and most knowledgeable staff i have met. They are really great and they make the stay..... Thank you ladies and gents!! We are staying for our second "stint", this will take us to a total of 9 weeks. These ladies and gentlemen make it welcome, warm and homely.

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank braam_loubser
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Braam_Loubser, Many thanks for your great feedback and we are so happy to hear that you enjoyed your overall stay with us. We have shared your inspiring comments with our colleagues. We look forward to welcoming you back during your next visit to Nairobi. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk

Reviewed November 1, 2014

The hotel I would recommend to anyone looking for a classic yet comfortable and very well managed hotel. Staff is extremely nice, polite and always ready to help. Nothing better than a drink on the Cin Cin bar after dinner...

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3Thank Fenoswiss
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Fenoswiss, Thank you for taking the time to review Fairmont The Norfolk and recommending us on TripAdvisor. We appreciate your great comments and we are happy you had a wonderful stay. We look forward to hosting you again during your next visit to Nairobi. . Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk

Cape Town Central, South Africa
Reviewed October 27, 2014

A lovely old fashioned colonial hotel with luxurious rooms. The garden is peaceful and beautiful with benches and a verandah to enjoy the sunshine and flowers. Staff are professional and well trained. Food is delicious and the restaurants in the hotel are of a very high standard. They service the best freshly squeezed orange juice and really good cocktails. The...

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3Thank Renee567
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Renee567, Thank you for taking the time to post a review and ranking us the best hotel in East Africa. We sincerely appreciate your comments and are delighted to hear that you enjoyed your stay as well as our beautiful gardens, great food and beverage and exceptional services from our colleagues. We look forward to welcoming you back to...

Chicago
Reviewed October 27, 2014

This hotel is centrally located in the center of Nairobi. It still has the old colonial charm all over the hotel. The courtyard is very beautiful and peaceful. It's very pleasant to sit in the courtyard and enjoy their awesome Kenyan coffee :) They have a decent pool and you can order food/beverage around the pool. The only thing is...

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2Thank ayu312
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear ayu312, Thank you for your valuable review and for recommending us on TripAdvisor. We are delighted to learn you were impressed by our high level of security, quality of food and outstanding services from our colleagues. Also, we are glad you enjoyed sipping our Kenyan coffee in our beautiful gardens! We look forward to hosting you again on your...

Chicago, Illinois
Reviewed October 26, 2014

Spent two nights here before going on safari. Great service. Loved the old school elegance of the property. The courtyard is gorgeous. Nice pool and exercise room. Sauna and steam room also available. My room was a bit too small, and a small issue with water leaking out of the shower, but nothing major. Food was somewhat overpriced, as many...

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1Thank tshsu777
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear tshsu777, Thank you for taking time to share your very impressive feedback following your recent visit to Nairobi. We are humbled by your comments and happy that our product accompanied by our dedicated team ensured that your stay is memorable. We have noted your concern regarding the ongoing major construction at The University of Nairobi, which is directly opposite...

Washington DC, District of Columbia
Reviewed October 23, 2014

Low-key, colonial-like atmosphere for those who do not like staying in high rises. The two story hotel winds around a lovely garden with various birds flying around during the day. I'm told this is one of the safest areas in Nairobi with the police station just down the street and soldiers guarding the television station next door. The University of...

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4Thank MrM1001
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MrM1001, Thank you for taking the time to provide positive feedback on our beautiful gardens, great security,comfortable rooms and nice pool. We have noted your concerns regarding the frequency of the mini-bar items refill which we will address with the in room dining Team. Please accept our sincere apologies for any inconveniences caused. We look forward to making your...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $177 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Fairmont Hotels, Travelocity, Booking.com, Priceline, Expedia, Agoda, Jovago.com, Cancelon, TripOnline SA, Cheap Tickets, Evoline ltd, HotelQuickly and getaroom.com so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont The Norfolk staff and other travelers.
10 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 weeks ago | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 4 weeks ago | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, Mar 20, 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, Mar 15, 2017 | Read review
“Courtyard view!”
324cathyr, Mar 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question