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Fairmont The Norfolk

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#3 of 156 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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835 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont The Norfolk
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Showing 768: English reviews
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed here several times over the years, each time enjoyable, and each time the rooms were different depending on which room they put you in, so definitely asking about the different grades and options. Very enjoyable drinks on the terrace, and breakfast was always superb. Staff quality was always good. Can't fault it.

Helpful?
1 Thank ChubbysHiFi
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear ChubbysHiFi, Thank you for staying with us time after time during all your visits to Nairobi. It is always a pleasure hosting you at Fairmont The Norfolk and we appreciate the great feedback. We look forward to continue making your stays in Nairobi memorable. Best regards Richard More 

Proctorville, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 14, 2014

My wife and I stayed at this hotel for one night during the month of April. The Norfolk is a nice hotel: clean, comfortable, and cozy. The security checks and uniformed armed guards at the entrance were at first intimidating (given that we hadn't experienced this before) but with recent terrorist attacks in Kenya, this was understandable and reassuring. The... More 

Helpful?
1 Thank Richard A
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Richard A, Thank you for choosing Fairmont The Norfolk. We appreciate the great feedback and we are happy our team made your stay memorable. We look forward to hosting you again during your next visit to Nairobi. Best regards Richard More 

Tottenham
1 review
5 of 5 stars Reviewed June 8, 2014

Excellent hotel. Reccommend highly. Quality of Location, staff , amenities and rooms was impeccable. Fairmont has acquired hotels with history and character and made them truly their own. Four Seasons or Fairmont - hard to choose.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Alan W
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Alan W, We are thrilled to learn your stay surpassed your expectations! Thank you for sharing your experience and recommending Fairmont Hotels Worldwide on TripAdvisor. It is wonderful to know you enjoyed our food, rooms, convenient location and outstanding service. We look forward to continue making your stays in all Fairmont Hotels & Resorts worldwide memorable. Best regards Richard More 

Mexicali, Mexico
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 5, 2014

A beautiful classic hotel in Nairobi. The room was very good with a lovely view to the inside patio. The service was excellent. We had dinner and breakfast at the Lord Delamere Terrace and it was delicious, we loved the cesar salad, onion soup and pizzas.

Helpful?
1 Thank Marsfel1
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Marsafel 1, Thank you for posting your review on TripAdvisor. We are glad you enjoyed our delicious food, excellent service and good rooms. We look forward to welcoming you back to Fairmont The Norfolk in the near future. Best regards Richard More 

Kigali
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2014

good room; adequate amenities; I got messages from friends and colleagues timely and messages carriers are polite and professional ; I like the coffee and tea in the room, however, I could have done with more milk!!!

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Kagarama J
Calgary
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 29, 2014

Historic photos all over, lovely gardens and pool/gym, good meals, helpful staff. Rooms are Fairmont quality- upgrades in the last 10 years excellent. Easily the classiest hotel to stay at on arrival in NBO!

Helpful?
Thank briandee
Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

Takes you back to the bygone years of old East Africa - hotel is steeped in history and olde world charm. Attentive staff, good choice of meals at two fine restaurants. Pool and gym facilities round off a great hotel.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Alan B
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Alan B, Thank you for the great feedback and we are happy our colleagues, meals, pool and gym facilities made your stay memorable. We look forward to welcoming you back in the near future. Best regards, Richard More 

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Quite nice hotel with a heritage. Very nice gardens. It's close to the National Museum. (10min walk). There's a local market on every Tue. which is walking distance as well. I've got some really value for money souvenirs there. Staffs are friendly and quite helpful.

Helpful?
2 Thank Michelle_Zu
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Michelle _Zu, Thank you for your comments regarding your stay with us. We are glad that you found our Hotel location to be convenient and our staff to be friendly and helpful. We look forward to hosting you again. Best regards, Richard More 

Thomasburg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

A well appointed room in a well cared for hotel. Great location and excellent ambience. Very helpful staff ,great food , excellent fitness centre , warm pool and lovely grounds. Well worth joining the presidents club to access the wifi and use of the fitness centre. They even provide the running shoes. Locker room was spacious and clean.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Beverly H
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Beverly H, We are happy to learn your stay at Fairmont The Norfolk was memorable leaving you with an all-around outstanding experience. We look forward to welcoming you back in the near future. Best regards, Richard More 

Johannesburg, South Africa
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed May 16, 2014

Business trip/Stopover in Fairmont, Very nice colonial tradition (style) hotel in Nairobi. Very friendly staff. Only struggled with exchange, as you are not able to change into US - but that was a minor thing. CinCin Bar is great to sit outside, chill and enjoying a cocktail or the famous Tusker Beer.

Helpful?
1 Thank miracolimuc
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Miracolimuc, Thank you for staying with us and the great feedback. We look forward to hosting you on your next stay. Best regards, Richard More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $193 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#3 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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