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    Fairmont The Norfolk

    Harry Thuku Rd, Nairobi 00200, Kenya
    011 254 20 2265555
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    1/28/2018 1/29/2018
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     4 people are viewing this hotel
    $199
    $162
    SAVE $37
    $180
    $180
    Traveler (454)
    Room & Suite (81)
    Dining (28)
    Overview
    • Excellent53%
    • Very good33%
    • Average8%
    • Poor5%
    • Terrible1%
    Travelers talk about
    Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Shuttle Bus Service
    Private Balcony
    5.0 Star Hotel
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    Offers from Fairmont The Norfolk
    Special Offer: FAIRMONT MOMENTS OFFER
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,101)
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    391 - 395 of 1,008 reviews

    Reviewed December 12, 2015

    Fairmont The Norfolk is a classic hotel. Fortunately enough it has not turned in to a museum which often happens to these iconic hotels. The hotel is lively and modern thanks to it amazing restaurants and the very attractive bar. There are always people around...More

    Thank Slin G
    Response from Davide B, General Manager at Fairmont The NorfolkResponded December 15, 2015

    Dear Slin G, Thank you for sparing your time to give us feedback regarding your recent stay. Please note that your positive comments are an encouragement to the team as this will continue to inspire us to improve on service delivery. We appreciate your patronage...More

    Reviewed December 11, 2015

    I have been twice to this hotel and I must say I really loved it first so I will start with the good points. It has a lot of charm and a lot of history. Rooms are big and spacious, they have an old style...More

    1  Thank pmorlab
    Response from Davide B, General Manager at Fairmont The NorfolkResponded December 16, 2015

    Dear Ms. pmorlab, Thank you for taking the time to review your stay with us six months ago. It is only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services. We are sorry about your disappointing...More

    Reviewed December 6, 2015 via mobile

    The Norfolk is a must if you've never travelled to Nairobi before, fantastic colonial styling, although most of it fairly modern. The tapas style bar menu is fantastic if you fancy something informal over a couple of beers. The gift shop is ridiculous though, $80...More

    Thank oakleybokely
    Response from Davide B, General Manager at Fairmont The NorfolkResponded December 15, 2015

    Dear DickVonHousen, Thank you for taking the time to review your recent stay at our property and for recommending us. We are glad to read that you enjoyed your stay with us; especially the tapas menu. We note your concern that the gift shop prices...More

    Reviewed December 4, 2015

    This is a top notch hotel. Excellent service and great amenities for both before and after a safari out of town. Our room had a lovely view of the gardens. There was a spa and pool available. Excellent bar and lobby shop with great choices....More

    1  Thank DERtravels
    Response from Davide B, General Manager at Fairmont The NorfolkResponded December 8, 2015

    Dear DERtravels, Thank you for taking the time to rate us, following your recent stay with us. Please note that every guest is important to us and we aim to surpass all our guests' needs and expectations. In this regard, we are delighted to note...More

    Reviewed December 3, 2015

    Not for the first time, I experience a very erratic service at this hotel. I was not picked up at the airport, the lady who said she was waiting for me later called to explain how I had made a mistake, the check-in process was...More

    Review collected in partnership with Fairmont Hotels & Resorts
    1  Thank gweilosimon
    Response from Davide B, General Manager at Fairmont The NorfolkResponded December 8, 2015

    Dear gweilosimon, Thank you for taking the time to review your recent stay with us. We appreciate your feedback. As a matter of fact, it’s only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services; We...More

    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • $162 - $317 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Business Hotel in Nairobi
    • #7 Romantic Hotel in Nairobi
    • #7 Luxury Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 170
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Fairmont Hotels, Hotels.com, Agoda, Orbitz, Travelocity, Hotwire, Evoline ltd, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Nairobi
    • Also Known As
    • Fairmont The Norfolk Hotel Nairobi ,
    • Fairmont Hotel Norfolk ,
    • Norfolk Hotel Nairobi ,
    • Fairmont Hotel Nairobi ,
    • Norfolk Nairobi
    Add Photo Photos
    Traveler (454)
    Room & Suite (81)
    Dining (28)
    Pool & Beach (6)
    Hotel & Grounds (329)
    Bathroom (24)
    Business Center & Event Rooms (3)
    Family and Play Areas (2)
    Nearby
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    Ask a question
    Questions & Answers
    Mickeymwas
    July 10, 2017|
    Answer
    Response from JohnBreit | Reviewed this property |
    Rack rates usually published on their website. If you are a local ask about resident rates. John
    0
    Votes
    Gloria S
    March 29, 2017|
    AnswerShow all 4 answers
    Response from Bibek S | Reviewed this property |
    Sorry No Idea
    1
    Vote
    Room Tips
    "Face the garden courtyard if possible"
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    "Choose garden view rooms"
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    "Request one in the back with a view of the main arden"
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    "request a room with a good view, or you could get a depressing back alley view"
    Read review
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