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Fairmont The Norfolk

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Fairmont The Norfolk
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924 Reviews from our TripAdvisor Community

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Showing 847: English reviews
Sydney, Australia
Reviewed December 15, 2014

We were recommended to stay at The Norfolk by a work colleague who lived in Nairobi some years ago. We certainly were not disappointed - wish we had stayed longer. We stayed here after two weeks on safari - and this was a wonderful place to finish our visit to Kenya. We loved the old work charm of The Norfolk,...

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Helpful?
1Thank Pearlgirl01
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Pearlgirl01, Thank you for choosing Fairmont The Norfolk and also for highly recommending us on TripAdvisor. We truly value your comments regarding our old charm, spa, beautiful gardens, helpful colleagues, excellent food and security. We look forward to making your stay more memorable during your next visit to Nairobi. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk

Toowoomba, Australia
Reviewed December 11, 2014

It is easy to love this hotel with its lovely warm atmosphere, great furnishings and excellent service. When I first arrived, I was upgraded to a suite which had a lovely view over the lush gardens, often used as a photographic venue for bridal couples. The my return I had a standard room, which appeared to be bigger, did not...

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Helpful?
2Thank ANNE K
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Anne K, Thank you very much for your kind and positive review. We are very pleased to learn you enjoyed the room upgrade we gave you upon arrival and appreciated the gardens view, warm atmosphere, our relaxing lounge and excellent service. We look forward to making your stay more memorable during your next visit to Nairobi. Best regards, Richard...

Johannesburg, South Africa
Reviewed December 10, 2014

This hotel is simply fantastic when it comes to service. The staff are friendly, always ready to assist and make you feel at home. The rooms could do with an upgrade they are always very clean but its time for a face lift. My only complaint is the pillows! they are too high and too uncomfortable. They could definitely do...

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1Thank 4Abade
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 4Abade, Thank you very much for taking the time to post a review. We are delighted to read that you enjoyed exceptional services from our colleagues. We have noted your concerns regarding our rooms, which we are renovating in stages and the pillow options, which we will review as Team. We look forward to hosting you in the not...

London, United Kingdom
Reviewed December 8, 2014

We have been visiting Kenya and Nairobi for several years now and after our initial stay at the Norfolk in 1986 have tried several other establishments in and around the capital on subsequent stays. However it's safe to say that for the last few years we have settled on the Norfolk. The rooms mostly overlook the mature gardens and these...

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1Thank Marilyn W
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Marilyn W, Thank you for choosing Fairmont The Norfolk after 18 years! We truly value your comments regarding our beautiful gardens, helpful colleagues and also our security enhancement project which is in its final stages of completion. We look forward to making your stay more memorable during your next year’s visit. Best regards, Richard Kimenyi General Manager, Fairmont The...

United Arab Emirates
Reviewed December 3, 2014

The Norfolk Hotel, built in 1904, is steeped in Kenyan history and is full of character. It is now part of the Fairmont chain and is well managed and maintained. The low rise hotel is situated between the old and new commercial districts and is built around an attractive and beautifully maintained garden. The staff are some of the friendliest...

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1Thank Martyn K
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Martyn K, Thank you for taking the time to share your extensive and detailed feedback with us. We are pleased to read in general we met up to your expectations and provided you with the usual level of service and quality you expect and deserve from us. Your strong recommendation of Fairmont The Norfolk is also very much appreciated....

Reviewed December 2, 2014 via mobile

Stayed at the Norfolk 10 years ago and again recently. Was again impressed by all aspects of the hotel - grounds, service, rooms, restaurant, leisure facilities. Love the colonial feel - a very peaceful place to stay. Have stayed a number of hotels in Nairobi, and this is all-round the best. A great, safe, enjoyable option to stay when visiting...

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1Thank garthball
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Garthball, Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to Fairmont The Norfolk. It is to our delight to hear we met and exceeded your expectations. We would be grateful to make your next stay a most memorable one again. Best regards, Richard Kimenyi General Manager, Fairmont The Norfolk

Reviewed December 2, 2014

The hotel staff are friendly and always willing to help. Rooms great. Only complaint i have is that there is only powder milk in the rooms and not fresh milk other then that it is well worth staying there as it is the oldest hotel in Kenya

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1Thank RoadHawk Z
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Road Hawk Z, Thank you very much for taking the time to post a review. We are delighted to read that you enjoyed our great rooms and exceptional services from our colleagues. We have noted your concern regarding the fresh milk, which is available upon room service request. We look forward to hosting you in the not so distant...

Oxford, United Kingdom
Reviewed November 30, 2014

I return to The Norfolk each time I visit Nairobi. It isn't the smartest hotel in the city any more - indeed there are bits around the edges that are very well worn; but it's the same sort of wear that you notice in your favourite armchair - reassuring and comfortable. My room on this visit was larger than normal,...

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Helpful?
Thank JCCMLondon
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear JCCMLondon, Thank you for taking the time to post such a positive and detailed feedback. It is very pleasing to learn that you had a great stay with us and you found our rooms to be comfortable and service delivery offered by our colleagues to be excellent. Our Security enhancement project is on its final stages of completion and...

Newcastle upon Tyne, United Kingdom
Reviewed November 25, 2014

Stayed at Norfolk on a business trip to Nairobi and I must say that it was a very nice stay from when I checked in the staff were a class ahead very warm and friendly, The hotel is well in the city and easy to get to the food is fantastic good words all through.

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1Thank Larry M
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Larry M, Many thanks for taking the time to post your positive feedback. It is very pleasing to learn that you had a fantastic stay with us at Fairmont The Norfolk. It is also pleasant to read that you found our hotel, facilities, Food & Beverage and service delivery offered by our colleagues to be exceptional. We look forward...

San Francisco, California
Reviewed November 24, 2014

After being in the bush for 3 weeks I was looking forward to a hot shower and blow drying my hair. Check in was smooth. Alex the bellman remembered me from 3 years ago. What a darling he is. Hot shower is on my mind first. For some reason I went and found the hair dryer in the room and...

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Helpful?
1Thank RoadDirt
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear RoadDirt, Many thanks for your feedback. We apologize that we dint meet your service delivery expectations. I have shared your comments with the appropriate Departmental Leaders and we will work together as a Team to understand and address all the concerns you have raised in your review. All feedback, both positive and negative is taken seriously and as a...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $155 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont The Norfolk staff and other travelers.
9 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a ground floor room for accessibility and it was perfect”
 of 5 bubbles Zippyandthepenguin, 4 days ago | Read review
“If you can try to get a court yard view.”
 of 5 bubbles TonyMnUK, 1 week ago | Read review
“Courtyard view!”
 of 5 bubbles 324cathyr, 2 weeks ago | Read review
“As the headline says, be sure to ask for a courtyard room”
 of 5 bubbles dvandjay, 2 weeks ago | Read review
“We chose the room one up from standard and really liked it.”
 of 5 bubbles Grams98, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question