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Fairmont The Norfolk

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#5 of 161 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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882 Reviews from our TripAdvisor Community

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Showing 809: English reviews
Nairobi, Kenya
Reviewed September 10, 2014

We visited on a Friday, and lo and behold we were the only ones at the terrace!!! The food was good, as was the service, but the exorbitant prices did not match!!! I won't be tempted to go back soon. Norfolk do something to bring the customers back on Friday night.

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Helpful?
Thank Amrita J
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Amrita J, Thank you for taking time to share your feedback on Trip Advisor. We are pleased that you enjoyed your overall stay and highly appreciate your wonderful comments on our food and welcoming colleagues. We have noted your concern on our food prices which my team and I will review. We look forward to hosting you again in...

San Luis Obispo, California
Reviewed September 8, 2014

Great place to stay but it is expensive. This is a classic hotel in Africa. Good place to stay before you head out on safari. The staff is very good. The food was also very good. The rooms are quite nice. We would recommend this hotel and stay here again.

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Helpful?
1Thank John E
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear John E, We are grateful for your positive review. We are happy that you found our colleagues, food and rooms to be exceptional. We look forward to welcoming you back soon. Best regards, Richard

Nairobi, Kenya
Reviewed September 7, 2014 via mobile

We checked in late afternoon on a Saturday. The lady at reception kept forgetting our surname and I found that rude. Even though we had light luggage, she did not offer to get a porter to take them to the room. The room steward called Simon was delightful and warm and was such a pleasant surprise from previous dull service...

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Helpful?
Thank 31Judd
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 31Judd, Thank you for sharing your feedback on TripAdvisor. We are very pleased that you enjoyed our breakfast buffet and exceptional service from our colleague Simon. Kindly note that your concerns regarding the hotel check-in and food experience at Lord Delamere Terrace have been noted and remedial measures will be put in place. Please accept our apologies for the...

Tucson, Arizona
Reviewed September 6, 2014

Very attentive staff, lovely grounds and rooms, nice restaurant with amazing French Onion Soup. VERY KINDLY allowed us to extend our final day to 5:00 pm because our flight left Nairobi at 11:00 pm. Bathroom shower needs work - mold not attractive. Will certainly recommend this hotel to anyone visiting Nairobi.

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Helpful?
Thank Loretta S
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Loretta S, Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our wonderful restaurant, excellent services, good food and lovely grounds and rooms. Please contact us on kenya.reservations@fairmont.com with the details of the room you stayed in to effectively address the bathroom shower matter. We look...

Canberra, Australia
Reviewed September 4, 2014

I stayed at the Fairmont for four days and it was easily one of the best hotels I have ever stayed at. The service was exceptional across the board, from the porters to the turn down service. The rooms were spotlessly clean, tidy, and well-appointed. The food was the absolutely highlight of the trip for me. I've spent the last...

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Helpful?
3Thank Elen F
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Elen F, Thank you for your great feedback and we are glad you chose us. We look forward to continue making your stays in Nairobi memorable. Best regards, Richard

Bellevue, Washington
Reviewed September 3, 2014

My husband and I overnighted here on the way to starting our safari. Not much to say about it...it is a Fairmont, after all. It was a good enough place to stay in both directions, comfy best, reasonably tasty food, although I do believe that both of us got a little sick here. I had a four day stomach problem...

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Helpful?
2Thank NinaFoxx
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear NinaFoxx, Thank you for taking the time to write a review. We sincerely appreciate your comments and are delighted to hear that you enjoyed your stay at Fairmont The Norfolk. We look forward to welcoming you back in the future! Best regards, Richard

Nairobi, Kenya
Reviewed September 3, 2014

If you need Luxury Accommodation then Fairmont Norfolk is the place to be, situated just within the Nairobi CBD you can walk around, do shopping or sight seeing, The hotel is situated in an historic landmark, all guest rooms and suites are luxuriously furnished from plush carpeting to marble bathrooms.

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Helpful?
3Thank MwemaTrips
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MwemaTrips, Thank you for your valuable review. We are pleased to learn you enjoyed your overall stay at Fairmont The Norfolk. Also, we are delighted you were happy with our accommodation facilities and convenient location. We look forward to welcome you back very soon. Best regards, Richard

Kenya
Reviewed September 3, 2014

I spent three lovely days in this lovely hotel that oozes "old world" charm. Breakfasts & the one dinner we had at the hotel were delicious & the service the staff offered was excellent. I would definitely recommend this hotel as a good start, or a fabulous ending, to any Kenyan holiday or if you were in town on business.

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Helpful?
Thank SBinGhana
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear SBinGhana, Thank you for your review regarding your recent stay with us. We are happy to learn that our great food and excellent services offered by our colleagues exceeded your expectations. We look forward to another opportunity to host you in the near future. Best regards, Richard

Washington DC
Reviewed September 2, 2014 via mobile

Comfortable, clean but without much charm. Its location is disastrous : the breakfast veranda overlooks a major construction site and in spite of the nice garden, one is surrounded by a fairly unpleasant part of the city. I would not recommend this hotel for more than one night in Nairobi.

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Helpful?
1Thank A7ivan
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear A7ivan, Thank you for sharing your feedback on Trip Advisor. We have noted your concerns about the ongoing major construction at The University of Nairobi, which is directly opposite the Hotel. Kindly bear with us in the meantime as the construction is in its final stages of completion. Best regards, Richard

London, United Kingdom
Reviewed September 2, 2014

Stayed there for 4 days last May. The hotel design is very colonial. The rooms are in excellent condition, breakfast is very nice, and dinner at the Terrace restaurant was excellent. The best part was switching the room for a room at Fairmont hotel at Masai Mara. We didn't have to check-out of the room in Nairobi, but were able...

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Helpful?
2Thank MAbdallah
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MAbdallah, Thank you very much for taking the time to provide us with feedback on your stay at Fairmont The Norfolk and Fairmont Mara Safari Club. We are delighted to learn that we exceeded your expectations. We are also glad that our team made a lasting impression on you and that you were able to fully enjoy your stay...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $151 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#5 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont The Norfolk staff and other travelers.
6 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The Junior Suites are the best located and sheer luxury in this region of the world.”
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 of 5 bubbles B3501GPmichaell, 1 week ago | Read review
“Use google map”
 of 5 bubbles jeffmasanta, 2 weeks ago | Read review
“Ask to have a room overlooking the main courtyard”
 of 5 bubbles Alwaystravels1, 2 weeks ago | Read review
“If you can afford it, chose a room with a terrace overlooking the grounds”
 of 5 bubbles French_US_13, 3 weeks ago | Read review
5 of 5
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