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Fairmont The Norfolk

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#4 of 156 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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837 Reviews from our TripAdvisor Community

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Showing 770: English reviews
London, United Kingdom
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 2, 2014

Stayed there for 4 days last May. The hotel design is very colonial. The rooms are in excellent condition, breakfast is very nice, and dinner at the Terrace restaurant was excellent. The best part was switching the room for a room at Fairmont hotel at Masai Mara. We didn't have to check-out of the room in Nairobi, but were able... More 

Helpful?
2 Thank MAbdallah
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear MAbdallah, Thank you very much for taking the time to provide us with feedback on your stay at Fairmont The Norfolk and Fairmont Mara Safari Club. We are delighted to learn that we exceeded your expectations. We are also glad that our team made a lasting impression on you and that you were able to fully enjoy your stay... More 

Peterborough, Canada
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 1, 2014

Stayed at the Norfolk for 2 nights before heading out on safari. Very clean, safe and comfortable. Had 2 buffet breakfasts which were excellent with lots of choices plus one dinner that was also very good. Recommended for anyone staying in Nairobi..

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank wadeandjan
Richard K, General Manager at Fairmont The Norfolk, responded to this review

We were honored to host you and are happy you had an enjoyable stay with us. Thank you for the great feedback as we look forward to hosting you again. Best regards Richard More 

Norwich, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 31, 2014

Stayed here for a couple of nights on a business trip. The hotel is beautiful with a Victorian feel to it. Rooms are spacious and very comfortable, staff is welcoming and extremely helpful. Of course it comes at a price - the worst of which is their taxi service, which seems to be a flat rate irrespective of where you... More 

Helpful?
1 Thank Pedro S
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Pedro S, I am delighted to hear that you enjoyed your overall stay with us. I have noted your comments on our taxi services which I have reviewed with my team and the contracted taxi company for better rates and more efficient services. Please contact us on kenya.reservations@fairmont.com and we shall enroll you to our Fairmont President’s Club which... More 

Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

Everything is just perfect. But at a cost of course. But I would say a great introduction and beginning of any African experience. Reall, really great. The only thing is that the charge of Internet is too high considering what a customer pays for the room. Should be included. Otherwise as good as it gets.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Mikael S
Kenya
Level Contributor
99 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed August 26, 2014 via mobile

I'm a great fan of the Norfolk and Fairmont hotels in general. The have great service, very nice hotels and all in great situations, the Norfolk is no exception, it's nicely designed and has a real old colonial feel BUT, I had breakfast there this morning with a colleague and the cost was what can only be described as astronomical!... More 

Helpful?
2 Thank Andy W
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Andy W, Thank you very much for taking the time to provide feedback on your recent stay at Fairmont The Norfolk. We highly appreciate your great comments about Fairmont Hotels & Resorts Worldwide and especially Fairmont The Norfolk. We have noted your concerns regarding our breakfast prices which we are reviewing with our team. We look forward to welcoming... More 

Toronto, Canada
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 25, 2014

Stayed here overnight on a safari trip. The hotel is a beautiful colonial structure with a peaceful garden. We arrived in the middle of night after a long flight. The staff were welcoming and available for help. The rooms are well-appointed and the bathrooms were luxurious. Most important the place was quiet and peaceful and allowed us to get some... More 

Helpful?
Thank trippy029
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Tripy029, Thank you for your valuable review. We are delighted to learn you enjoyed your overall stay at Fairmont The Norfolk. We are pleased to hear that you also liked our rooms, bathrooms, quite & peaceful environment, food and quality of service. We look forward to welcoming you back in the future! Best regards, Richard More 

Washington, D.C.
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed August 25, 2014

Prior to the remodeling of the hotel, it had an enormous amount of character and charm. Sadly, the lobby, restaurants and bars now resemble any hotel n the USA that is trying to capture the modern/disco era with its red lights glowing throughout the bar to the neon blue lights echoing throughout the restaurant. Breakfast was awful but the rest... More 

Helpful?
Thank AlexaR
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear AlexaR, Thank you for taking time to share your feedback following your recent visit to Nairobi. We have noted your concerns regarding our food options, room experience and bar lighting which we are reviewing with the rest of our Team. Kindly also note we are also constantly refurbishing all our rooms in stages. We look forward to hosting you... More 

Albany, Western Australia
Level Contributor
112 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 24, 2014

I have stayed about 6 times now in this lovely hotel. The gardens, staff and dining areas are very nice. Some rooms near reception (upstairs) are fairly small and basic, so if you want some pampering, ask for one of the wings. Food was fantastic and the staff were really good. Biggest pain is the lack of internet service. It... More 

Helpful?
Thank Wayne S
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Wayne S, Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our excellent service, good food and lovely rooms. Please contact us on kenya.reservations@fairmont.com and we shall enroll you to our Fairmont President’s Club which allows you access to a host of exclusive benefits and privileges... More 

Perth, WA
Level Contributor
122 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed August 19, 2014

I can't recommend this hotel highly enough. It is situated on the edge of the CBD so close for shopping etc. We began and ended our safari holiday from here, but you can actually book in-house if you haven't pre-booked. Our room overlooked the beautifully landscaped gardens, was clean, very comfortable with a well-stocked bathroom (loads of fluffy white towels).... More 

Helpful?
Thank Jacki_PerthWA
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Jacki_PerthWA, Thank you very much for taking the time to provide feedback on your recent stay at Fairmont The Norfolk. We are delighted that you found our hotel facilities, breakfast, dinner and services to be exceptional. We look forward to continue making your stays in Nairobi memorable. Best Regards, Richard More 

Las Vegas, Nevada
Level Contributor
173 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed August 19, 2014

The hotel is in a nice setting and the staff is exceptional in making one feel at home and seeking ways to make one's stay the best way possible. The rooms are spacious and very clean. One can open windows and enjoy the cool weather without hearing noise. Would definitly stay at this hotel if in the area again.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Gerald B
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Gerald B, Thank you for taking the time to write a review. We sincerely appreciate your comments and are delighted to hear that you enjoyed your overall stay at Fairmont The Norfolk. We look forward to welcoming you back in the future! Best Regards, Richard More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $192 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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