We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Fairmont The Norfolk

Travelers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Fairmont The Norfolk
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

925 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Fairmont The Norfolk
See the most recent reviews
Showing 848: English reviews
Reviewed April 18, 2015 via mobile

The Norfolk is a true 5 star Hotel. Unlike most 5 star high rises this property has plenty of atmosphere and the ambience reflects its historical origins. Security is excellent, service is excellent and the rooms are spacious and well appointed. My only criticism is the food whilst very good is a little overpriced.

 Report
Helpful?
2Thank Kevin H
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Kevin H, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your recent stay. Your commentaries regarding the atmosphere and ambience reflecting our historical origins, our excellent security and service and the spacious rooms are very much valued; We have taken note of your concern that our food is overpriced and...

Rockford
Reviewed April 16, 2015

The Norfolk hotel in Nairobi is a great hotel, which provides a much-needed sanctuary in the centre of crazy traffic of Nairobi. Security is very high and we felt safe.The hotel provideds everything you needand the staff is very friendly and attentive. Excellent breakfast . The rooms are nice and big and the shower is great. Also, the wifi was...

 Report
Helpful?
1Thank Dawood H
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear Dawood H Rockford, Thank you very much for choosing Fairmont The Norfolk again for your stay and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we certainly look forward to welcoming you back...

Milborne Port, United Kingdom
Reviewed April 14, 2015

Arrived on a late flight to a waiting taxi that took us to the Norfolk hotel. Reception had our booking , room was great, good airconditioning, clean and could not fault it . A very good breakfast before heading up country . Hotel has good security.

 Report
Helpful?
1Thank 19Dave1955
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear 19Dave1955, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your short overnight stay. We do hope that you will return to stay with us soon to have some more memorable moments! Best regards, Davide Bertilaccio Area...

London, United Kingdom
Reviewed April 12, 2015

Having been to this a hotel over many years, with its ambient charm and eclectic guests, my immediate impression this time after some years was the clearly necessary, however, excessive security that has turned this wonderfully charming hotel into effectively a suffocating prison. Once inside, however, one eventually can switch off and sink into a sanctuary of tranquility and calm....

 Report
Helpful?
3Thank Saz Y
Vienna, Austria
Reviewed April 8, 2015

Had a one night stopover for a film shoot far outside Nairobi and the staff (particularly the doormen) could not have been friendlier or more helpful! They took care of our huge load of equipment, handled a 20 box delivery and even stored some items for a few days beyond our stay. Our room and food were also very fine...

 Report
Helpful?
2Thank nhb2001
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear nhb2001, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed our customer service from our friendly, helpful and professional staff, our dining options and comfortable room. We do hope that you will return to stay with us...

Edinburgh, United Kingdom
Reviewed April 6, 2015

The Norfolk hotel in Nairobi is a great hotel, which provides a much-needed sanctuary in the centre of Nairobi. Security is very high and we were not tempted or encouraged to leave the security of the hotel. Perhaps because of our timidity. However, the hotel provided all we needed and the staff were very friendly and attentive. Excellent breakfast and...

 Report
Helpful?
5Thank tnbrown
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear tnbrown, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed our customer service from our friendly but professional staff, our dining options and the bar snacks We do hope that you will return to stay with us...

New York City, New York
Reviewed April 5, 2015

My wife and I live in Dubai and wanted to enjoy a long weekend in Nairobi. I can't say enough about The Norfolk's wonderful team and property. The hotel grounds were impeccably maintained and the entire staff made us feel at home, secure and comfortable. As Nairobi's oldest hotel, the charm and history flows through every corridor. We have enjoyed...

 Report
Helpful?
5Thank John L
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear John L, Thank you for taking the time to post a review on your recent stay with your wife, at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed the charm and history of the Hotel, the impeccably maintained hotel grounds, the way the entire staff made you feel at home, secure...

Johannesburg
Reviewed March 30, 2015

Stayed for 3 days for a business conference. A classic colonial hotel that is well priced and comfortable. The rooms are pleasant and cosy. Meals either on the Lord Delamare Terrace of Tatu restaurant were good with a varied menu. The conference room could have been better (no windows), so had to rely on aircon and artificial lighting, nevertheless the...

 Report
Helpful?
4Thank Steve H
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Steve H, Thank you very much for choosing Fairmont The Norfolk for your 3 days stay for a business conference and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive feedback! We are glad to read that you enjoyed our pleasant & comfortable rooms, our dining options, the attentive...

Sacramento, California
Reviewed March 30, 2015

The Norfolk provides a classic, relaxed Kenyan experience. The elegant bar, delightful terrace, fabulous breakfast, and comfortably appointed rooms make this an excellent experience. Everything is topped off with superb service that is a rare find.

Review collected in partnership with Fairmont Hotels & Resorts
 Report
Helpful?
4Thank Doreen L B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Doreen L B Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your recent stay. Your commentaries regarding our superb service classic relaxed Kenyan experience, elegant bar, delightful terrace, fabulous breakfast, and comfortably appointed rooms are very much valued; Our colleagues aim to provide a truly unique experience, and we are...

Reviewed March 30, 2015

Well where do we start? This was my first trip to Africa so I have to try and steer away from my thoughts of Kenya, and rather focus on the hotel and the accommodation offered. I will try and do just that. Firstly the good points ... And there are many. The rooms are extremely clean, spacious and have everything...

 Report
Helpful?
7Thank Declan1975
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Declan1975, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings; We are very glad to read that overall you have enjoyed your experience and most of all, you...

Questions? Get answers from hotel staff and past guests. Ask a question

403 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (384)
Viewed
Hotel & Grounds (109)
Viewed
Room/Suite (44)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (22)
Viewed
Dining (17)
Viewed
View from Room (21)
Viewed
Pool/Beach Area (5)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (162)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Dining (3)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (6)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Fairview Hotel
#5 of 164 in Nairobi
1,228 reviews
Sarova Stanley
#7 of 164 in Nairobi
1,075 reviews
Show Prices
Show Prices
Show Prices
Hemingways Nairobi
#1 of 164 in Nairobi
448 reviews
Nairobi Serena Hotel
#3 of 164 in Nairobi
849 reviews
Highridge
Tribe Hotel
Tribe Hotel
#10 of 164 in Nairobi
812 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $157 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Fairmont Hotels, Jovago.com, Booking.com, Agoda, Priceline and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Fairmont The Norfolk staff and other travelers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
 of 5 bubbles BrunoG388, yesterday | Read review
“We had a ground floor room for accessibility and it was perfect”
 of 5 bubbles Zippyandthepenguin, 6 days ago | Read review
“If you can try to get a court yard view.”
 of 5 bubbles TonyMnUK, 1 week ago | Read review
“Courtyard view!”
 of 5 bubbles 324cathyr, 2 weeks ago | Read review
“As the headline says, be sure to ask for a courtyard room”
 of 5 bubbles dvandjay, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question