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Fairmont The Norfolk

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Fairmont The Norfolk
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950 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Las Cruces, New Mexico
Reviewed July 31, 2015

Paid approx. $20 to have a pair of khaki pants, one t-shirt and a pair of underwear laundered. Breakfast is a disaster. The bacon is raw! Overall meals are mediocre at best. Don't believe the pictures shown regarding the so called elegance. The photo for the front of the hotel is out-dated. The real photo should show the security guards,...

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Helpful?
2Thank J B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear J B, Thank you for taking the time to review your recent stay at our property and for sharing your concerns; We are very sorry to note your disappointment on the issues you have raised and moreover on the bitterness displayed over our location which unfortunately is the only thing we cannot change. Despite that, we have shared your...

Nairobi
Reviewed July 30, 2015

Wonderful experience worth repeating. very clean and serene environment. Very friendly, helpful and knowledgeable staff. Drop-off point and car park could be better. Value for money though pricing could be better

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank 905adelet
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 905adelet, Thank you for taking the time to review your recent stay at the Fairmont The Norfolk and for letting us know that you had an overall wonderful experience. We are glad to read that you enjoyed the clean and serene environment and the service from the staff. We have noted your concern regarding the drop-off point, car park...

Almere, The Netherlands
Reviewed July 29, 2015

Incredible attention to detail. Fantastic service from beginning to end; the airport pickup to reception, to dinning, to the gym including the laundry service. Great food with excellent wine recommendations, that desert trolley definitely seals the deal! My top hotel in East Africa, sorry Addis Sheraton, you're now no.2. Good security ensuring ease of mind. I will return with my...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Nick E
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Nick E, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay with us. It is always a pleasure to receive positive feedback! We look forward to welcoming you and your family soon. Davide Bertilaccio Area...

Cambridge
Reviewed July 24, 2015

Lovely surroundings and great health centre and pool. Staff generally helpful - particularly doormen, waiting staff and health centre staff - but had a bad experience on check out as got accused of trying to avoid paying for mini bar items. Such a shame to end a pleasant stay like this.

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Helpful?
1Thank kieskeurig
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Kieskeurig, Thank you for taking the time to review your recent 10-day stay at the Fairmont The Norfolk. We are glad to read that you enjoyed the lovely surroundings, the health club, the pool and the helpful staff. We are sorry about how we handled the issue of paying for the mini bar items and we have taken steps...

newport beach australia
Reviewed July 22, 2015

this place makes you comfortable in a pretty uncomfortable city. staff, rooms and food are great. the garden and birds make you feel relaxed. security is very tight,but hey, that has to be a good thing.

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Helpful?
2Thank rawdon p
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear rawdon p, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay. We look forward to welcoming you back in the near future. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont Hotels & Resorts, Kenya

Dubai, United Arab Emirates
Reviewed July 20, 2015

I have been using the same hotel for the past 5 years and each time it's even more interesting than the previous. Starting with the Reservation team, Kelvin is so prompt and always able to accommodate my requests. Then once you enter, you get the proper greetings from every single person standing at the Reception, from Carol, Eunice, Hamza and...

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2Thank AymanAzmy
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ayman Azmy, Thank you for taking the time to post your review on Trip Advisor and for recommending us. We are very pleased to read your positive commentaries regarding your recent stay with us and your comments have been shared with our team, who we are certain will be encouraged by your remarks. We look forward to welcoming you...

Dubai, United Arab Emirates
Reviewed July 20, 2015 via mobile

I have been using the same hotel for the past 5 years and each time it's even more interesting than the previous. Starting with the Reservation team, Kelvin is so prompt and always able to accommodate my requests. Then once you enter, you get the proper greetings from every single person standing at the Reception, from Carol, Eunice, Hamza and...

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Helpful?
1Thank ElAzmy
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear ElAzmy, Thank you for taking the time to post your review on Trip Advisor and for recommending us. We are very pleased to read your positive commentaries regarding your recent stay with us and your comments have been shared with our team, who we are certain will be encouraged by your remarks. We look forward to welcoming you back...

London, United Kingdom
Reviewed July 19, 2015 via mobile

A classic hotel with an obvious glorious past. We were in Nairobi for a conference which was also taking place in the hotel so very convenient. The hotel was clean and the service was acceptable but the food was poor as was the decor. My impression was that the hotel was past its sell buy date and in need of...

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Helpful?
3Thank Richard A
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Richard A, We thank you very much for taking the time to review your recent stay with us and appreciate your feedback. As a matter of fact, it’s only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services. We are very sorry to read you have found our food offering...

Emirate of Dubai, United Arab Emirates
Reviewed July 16, 2015

The Fairmont Norfolk is a beautiful hotel near the center of Nairobi, the rooms are very clean and the staff exceptionally helpful and professional. The food is very good. Nice decor, gardens and nature.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
2Thank Samir S
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Samir S, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We hope you will stay with us again in the not so distant future. Best regards, Davide Bertilaccio Area General Manager, Kenya

Brussels, Belgium
Reviewed July 16, 2015

Great rooms, attention to detail when it comes to the room accessories, warm furnishings, you feel you are in a hotel with style. Food was excellent. I tried the Mixed grill and curry, both of which were excellent. Bar had a warm charming colonial feel to it. Staff very professional. The only regret I had was the small print at...

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Helpful?
1Thank RobertPaltiel
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear TravellingTVProducer, Thank you for taking the time to review your recent stay with us. We are glad to read you enjoyed our attention to detail in the room accessories and warm furnishings, the excellent food, the charming ambiance at the bar and the professional staff. We are however sorry to note that there seems to have been some confusion...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $148 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Fairmont Hotels, Booking.com, Jovago.com, Hotwire, Travelocity, Agoda, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont The Norfolk staff and other travelers.
10 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“heart of the city”
, 1 week ago | Read review
“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, Apr 3, 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, Mar 25, 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, Mar 20, 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, Mar 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$153* /night
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Prices are for 1 room, 2 adults
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