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Fairmont The Norfolk

Harry Thuku Rd, Nairobi 00200, Kenya
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Close 
  • Nairobi National Museum
    0.3 mi
  • 5 star hotel
  • Pool
Reviewed March 30, 2015
Delightful
The Norfolk provides a classic, relaxed Kenyan experience. The... more
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897 Reviews from our TripAdvisor Community

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Showing 821: English reviews
Sacramento, California
Reviewed March 30, 2015

The Norfolk provides a classic, relaxed Kenyan experience. The elegant bar, delightful terrace, fabulous breakfast, and comfortably appointed rooms make this an excellent experience. Everything is topped off with superb service that is a rare find.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
4Thank Doreen L B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Doreen L B Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your recent stay. Your commentaries regarding our superb service classic relaxed Kenyan experience, elegant bar, delightful terrace, fabulous breakfast, and comfortably appointed rooms are very much valued; Our colleagues aim to provide a truly unique experience, and we are...

Reviewed March 30, 2015

Well where do we start? This was my first trip to Africa so I have to try and steer away from my thoughts of Kenya, and rather focus on the hotel and the accommodation offered. I will try and do just that. Firstly the good points ... And there are many. The rooms are extremely clean, spacious and have everything...

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Helpful?
7Thank Declan1975
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Declan1975, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings; We are very glad to read that overall you have enjoyed your experience and most of all, you...

Kuala Lumpur, Malaysia
Reviewed March 28, 2015

This is a wonderful and unique hotel, lovingly kept up by Fairmont. The facilities are gorgeous and human-scaled. Low rise buildings surrounding quiet courtyards give this hotel gave me the sense that I was staying in a residential compound. I absolutely loved it. The rooms are maintained at a Fairmont standard, with comfortable bedding and other amenities. Wifi is free...

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Helpful?
3Thank FeltonS
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear FeltonS, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on TripAdvisor. It's always a pleasure to receive positive feedback! We do however apologize for the slow room service which we have taken steps to ensure it does not happen again. We are also sorry...

Los Angeles, California
Reviewed March 27, 2015

Lovely hotel, great atmosphere. The very best thing about this place, however, is the wonderful carrot and ginger juice by juice mixologist extraordinaire Mr George Kariuki. His breakfast health blends beat any LA juicery by far. Yum!

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5Thank AnaLeitheadSpross
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear Ana LeitheadSpross, Thank you very much for choosing Fairmont The Norfolk for your and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are very glad to read that you enjoyed our customer the carrot and ginger juice. We do hope that you will return...

Aberdeen, United Kingdom
Reviewed March 27, 2015

My first impression of this hotel was of a place of history and luxury, old colonial in style the public rooms are light and airy. A central garden leads to the bedroom blocks with rooms leading off of long corridors. When I'm travelling I find that It's the small touches that make the difference, but here they seem to be...

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4Thank wpsmyth
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear wpsmyth, Thank you very much for taking the time to review your stay in our property while travelling to Nairobi; We do pay lots of attention to all our guests commentaries, whether positive or negative as we believe this is the only real tool that allow us to constantly ameliorate our service and offerings. and indeed we are sorry...

Stockholm, Sweden
Reviewed March 23, 2015

Atmosphere and Staff excellent Pillows not comfortable Food OK but Tatu not up to expectations Gym fine Overall fantastic ashfdgjklöäjhgfdsaFGHJKLÖJHGFDSA Good location Good business hotel History of hotel extraordinary

Review collected in partnership with Fairmont Hotels & Resorts
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6Thank Henric T
Davide B, Owner at Fairmont The Norfolk, responded to this review

Dear Thank you very much for taking the time to review your recent stay in our property while travelling to Nairobi; We do pay lots of attention to all our guests commentaries, whether positive or negative as we believe this is the only real tool that allows us to constantly ameliorate our service and offerings and indeed we are sorry...

West Palm Beach, Florida
Reviewed March 17, 2015

Since first staying there in 2011 until now many changes have taken place. There is a new chef and wonderful new menu. The hotel provides excellent security while giving you an old colonial feel. All of the staff makes you feel like family. If you have free time ask to speak to Isaac Ndurangu, head of the Community and Conservation...

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8Thank margie222
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Margie222, Thank you for taking the time to post such a detailed review on Fairmont The Norfolk. We are very pleased to read your positive commentaries regarding your recent stay with us and especially on our wonderful menu, excellent security and your visitation experience to one of the local communities. Thank you very much for supporting our Hotel’s Sustainability...

London, United Kingdom
Reviewed March 17, 2015

This is a great hotel, no not cheap, but once in a while its got to be done. A slight hic at check-in quickly resolved by very competent staff. The room was very comfortable and a bed that I didn’t want to get out of!. Very clean bathroom. Room had free Wi-Fi, TV with lots of channels, desk to work...

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6Thank martin p
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Martin P, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed our customer service from our friendly but professional staff, comfortable rooms, a commendable massage and our dining options. We do hope that you will return to...

Lusaka
Reviewed March 13, 2015

Great part of the Kenyan History. Lovely Hotel, Centrally located. Genuine experience. Great Price. Stayed at the Hotel for 6 nights and enjoyed every night and day of it. If I find myself in Kenya I would be at this hotel again

Review collected in partnership with Fairmont Hotels & Resorts
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6Thank Kuyo S
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Kuyo S, Thank you very much for choosing Fairmont The Norfolk for your 6 nights stay and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we certainly look forward to welcoming you back...

Reviewed March 11, 2015

The service from the gate is exceptional. Everyone is so friendly and professional; they really know how to make you feel special and important! The room are everything you could ask for. We stayed in the rooms by the reception building itself, next to the Abraham and Sarah suites and everything was perfect. Rooms are prepared well, they are clean...

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7Thank potlakol
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Potlakol, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your recent stay. Your commentaries regarding our exceptional customer service, clean and well-appointed rooms, high internet speed and beautiful terrain are very much valued; Our colleagues aim to provide a truly unique experience, and we are delighted that we were able...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $159 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont The Norfolk staff and other travelers.
8 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I suggest no booking this hotel at all”
 of 5 bubbles JohnBreit, 2 days ago | Read review
“Rooms are quite, Deluxe rooms are spacious enough for a couple of persons.”
 of 5 bubbles cheikht2016, 1 week ago | Read review
“check that your your has been sprayed for mosquitoes”
 of 5 bubbles dkirwin, 4 weeks ago | Read review
“Rooms facing the garden and not on the ground floor”
 of 5 bubbles Abiria, Dec 10, 2016 | Read review
“The Junior Suites are the best located and sheer luxury in this region of the world.”
 of 5 bubbles vijayashishr, Dec 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question