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Fairmont The Norfolk

#4 of 156 Hotels in Nairobi
Certificate of Excellence
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Harry Thuku Rd, Nairobi 00200, Kenya
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789 Reviews from our TripAdvisor Community

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Showing 725: English reviews
Silverton, Oregon
Level Contributor
335 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed September 25, 2014

We stayed here on two different occasions in August, and while the rooms, grounds and pulbic areas are all lovely, the staff seemed to barely care if we were happy or not. Twice we had no hot water in our room, and indifference was the solution for the staff. However, breakfast in the restaurant and drinks in the bar were... More 

Helpful?
2 Thank 03Val48
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 03Val48, Thank you for taking the time to share your experience with us. We're glad you chose to stay with us on two different occasions and found our rooms, grounds, public areas, location and food & beverage to be exceptional. We have noted your concerns in regards to the hot water issue and the absence of superior customer service... More 

Cairo, Egypt
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 23, 2014

very happy with hotel location, interiors However, service and customer handling need improvement! had bad experience, booked a car to drop me off at airport, called couple of hours before to confirm and found from front desk mgr that I need to leave at certain time ( before my planned leave time) otherwise they wouldn't provide the service! although I... More 

Helpful?
Thank Hed27
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Hed27, First and foremost allow us to thank you for having chosen to stay at Fairmont The Norfolk and more so for your valuable review. While we note with pleasure that you seemed to enjoy the location and interiors, we do apologize unreservedly for the undue transport schedule inconvenience and disappointment that you experienced during your last visit. We... More 

Dallas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 22, 2014

The Fairmont The Norfolk is the place to stay in Nairobi. The close location to downtown and museum allows for great walking destinations from the hotel. After flying for many hours, this hotel is very comfortable, quiet and offers great food in the restaurants. The history of the hotel is shown throughout with pictures and items in the gardens.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Laurie L
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Laurie L, We thank you for taking the time to share your experience on TripAdvisor. We are pleased to read you enjoyed our convenient location and great food. We look forward to welcoming you back to Fairmont The Norfolk during your next visit to Nairobi. Best regards, Richard More 

Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 21, 2014

Stayed at the Fairmont Norfolk for a week in September, very friendly staff, nice restaurant, nice bar. Rooms are spacious, clean, nice interior. Gym is also nice, price is not cheap but it is defnitely worth it. Next time I will defnitely visit this hotel again.

Helpful?
1 Thank Elisabeth_20142014
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Elisabeth_2014, We are thankful for your positive comments and especially on our nice bar & restaurant, wonderful gym, spacious rooms and exceptional staff. We are happy that we exceeded your expectations and the team is very grateful for your positive feedback. We look forward to welcoming you back in the near future. Best regards, Richard More 

Johannessburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 12, 2014

Amazing staff, service, food and glorious rooms. You don't feel like you in the middle of the city center with the beautiful surroundings of the hotel. Highly recommend you try the Tilapia and chocolate lava cake!

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Vern S
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Vern S, Thank you for your review and especially for the great remarks regarding our exceptional colleagues, superb rooms, beautiful surroundings and delicious food. My team and I are extremely delighted to hear that your overall experience was enjoyable. We look forward to welcoming you back in the near future. Best regards, Richard More 

Sistranda, Norway
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed September 11, 2014

The Norfolk has a friendly and forthcoming staff. Plush lodgings and breakfast was superb. 3 nights for conference at Lavington and an overnight after driving back from Maasai Mara and African Road massage. Well kept premises. Thank you for a very pleasant stay in Nairobi!

Helpful?
1 Thank Steven C
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Steven C, Thank you for your feedback. We are happy you enjoyed the warm and engaging service from our colleagues. We look forward to hosting you again in the future. Best regards, Richard More 

Nairobi, Kenya
Level Contributor
154 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed September 10, 2014 via mobile

We visited on a Friday, and lo and behold we were the only ones at the terrace!!! The food was good, as was the service, but the exorbitant prices did not match!!! I won't be tempted to go back soon. Norfolk do something to bring the customers back on Friday night.

Helpful?
Thank Amrita J
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Amrita J, Thank you for taking time to share your feedback on Trip Advisor. We are pleased that you enjoyed your overall stay and highly appreciate your wonderful comments on our food and welcoming colleagues. We have noted your concern on our food prices which my team and I will review. We look forward to hosting you again in... More 

San Luis Obispo, California
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed September 8, 2014

Great place to stay but it is expensive. This is a classic hotel in Africa. Good place to stay before you head out on safari. The staff is very good. The food was also very good. The rooms are quite nice. We would recommend this hotel and stay here again.

Helpful?
1 Thank John E
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear John E, We are grateful for your positive review. We are happy that you found our colleagues, food and rooms to be exceptional. We look forward to welcoming you back soon. Best regards, Richard More 

Nairobi, Kenya
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 7, 2014 via mobile

We checked in late afternoon on a Saturday. The lady at reception kept forgetting our surname and I found that rude. Even though we had light luggage, she did not offer to get a porter to take them to the room. The room steward called Simon was delightful and warm and was such a pleasant surprise from previous dull service... More 

Helpful?
Thank 31Judd
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear 31Judd, Thank you for sharing your feedback on TripAdvisor. We are very pleased that you enjoyed our breakfast buffet and exceptional service from our colleague Simon. Kindly note that your concerns regarding the hotel check-in and food experience at Lord Delamere Terrace have been noted and remedial measures will be put in place. Please accept our apologies for the... More 

Tucson, Arizona
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 6, 2014

Very attentive staff, lovely grounds and rooms, nice restaurant with amazing French Onion Soup. VERY KINDLY allowed us to extend our final day to 5:00 pm because our flight left Nairobi at 11:00 pm. Bathroom shower needs work - mold not attractive. Will certainly recommend this hotel to anyone visiting Nairobi.

Helpful?
Thank Loretta S
Richard K, General Manager at Fairmont The Norfolk, responded to this review

Dear Loretta S, Thank you for taking time to share your feedback. We highly appreciate your great comments about Fairmont The Norfolk and especially on our wonderful restaurant, excellent services, good food and lovely grounds and rooms. Please contact us on kenya.reservations@fairmont.com with the details of the room you stayed in to effectively address the bathroom shower matter. We look... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $201 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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