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Fairmont The Norfolk

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#4 of 156 Hotels in Nairobi
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Fairmont The Norfolk
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837 Reviews from our TripAdvisor Community

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Showing 770: English reviews
Nottinghamshire
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stopped here at the beginning and end of a safari holiday. 1st room was slightly larger with no balcony overlooking the fish ponds. 2nd was more modern and had a balcony overlooking the lawned gardens. Both were nice but we preferred the second. Staff are very helpful especially the receptionist. Drinks and food on the expensive side but it is... More 

Helpful?
Thank Janette D
Nairobi, Kenya
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The service was poor, and the staff seemed not the least bothered by it. There was no variety of foods on offer, not to mention that it was served cold, and they were out of most beverages. Would not recommend. I know that there are better places than this in Nairobi.

Helpful?
Thank FrankKimeu
1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

Loved the Hotel except for the extremely poor and customer service from Mohammed on front desk. He promised to send me the hotel arranged taxi receipts which I never received. Then on calling him today one day later he says someone tried to call me as he did not have my email address. Well no missed calls so not sure... More 

Helpful?
Thank Peter J
Toronto, Canada
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Fairmont for 6 nights during a conference at the hotel. The hotel is lovely with a beautiful courtyard and relaxing heated swimming pool for down time. The security is tight which is expected now in Nairobi. Our room was very beautiful and we were fortunate to be upgraded to a superior suite at a nominal fee... More 

Helpful?
Thank Collin S
Agra, India
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

This was our second night stay at this hotel. No hot water! A basic service which even $250 for the night could not provide. Staff were slow to respond and the maintenance staff member took half an hour to confirm that there was no hot water. We asked to be moved into a another part of the hotel but again... More 

Helpful?
Thank Agra17
Nairobi, Kenya
1 review
3 of 5 stars Reviewed 6 days ago NEW

Very tired needs to be refurbished toilets require cisterns and seats to be attended to carpet very worn some seats have holes in the fabric Fairmont need to make an effort as this example will not be a great recommendation

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank 605graemed
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here at the start and end of our safari. The room was very nice and the service around the hotel is top notch. We are tapas in the bar on our later stay and the food quality was very good as was the breakfast. Highly recommended as a place to relax.

Helpful?
Thank Chris S
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Chris S, Thank you for choosing to stay at Fairmont The Norfolk at the start and end of your safari. The team and I are delighted to read that you enjoyed the room, the top notch services, the tapas, the food and the breakfast. Your recommendation to other travelers is greatly appreciated. We look forward to an early opportunity... More 

Izmir, Turkey
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

we spent 2 nights in this hotel before and after our safari.. It has an ezcellent location.. free wifi accessable all over the hotel.. The staff are very kind friendly and helpful.. The breakfast was great.. the rooms are spacious and comfortable I wouldnt be looking for a second choice if I were to come to Nairobi again...

Helpful?
Thank CAN U
Kabul, Afghanistan
1 review
4 of 5 stars Reviewed 1 week ago

It was really pleasure stay at Fairmont Hotel. The room which I stayed was very clean and the environment was really pleasant. Variety of the breakfast was really amazing and the quietness of the hotel was really appreciated.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank 861abdulkarimm
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear 861abdulkarimm, Thank you for choosing to stay at Fairmont The Norfolk. You kind words area a welcome note for our teams who will be immensely proud and encouraged to hear your sentiments. We look forward to welcoming you back. Best regards, Moshi Perera General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club More 

Miami Beach, Florida
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Is a very nice hotel with appealing common areas reminiscent of old times in Nairobi. The service is spotless and the food at the restaurants is very good. The rooms are too small... And the bathrooms are like a large closet...

Helpful?
Thank Liban10452
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Liban10452 Thank you for taking the time to review your recent stay at Fairmont The Norfolk The team and I are delighted to read that you were happy with the hotel’s service and the good food. We do have different category of rooms that are bigger and request you to please have a look at these during your next... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $192 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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