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Fairmont The Norfolk

#4 of 156 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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792 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Sydney, Australia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Loved the Norfolk. Having been here many years ago we were keen to see if it retained its charm...and it has. A lovely, peaceful oasis in the midst of Nairobi, the rooms are beautifully furnished, the food is excellent and the staff very helpful. Highly recommend

Helpful?
Thank Nelle785
Atlanta, Georgia
Level Contributor
143 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The Fairmont is a great hotel and the grounds are beautiful but the rooms themselves need a face lift. The staff was very friendly and helpful. No major problems but if they did some attention to detail it would make this a five star hotel. We really enjoyed our stay there.

Helpful?
1 Thank Tonycp55
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The Fairmont Norfolk....I only used to read and hear about it but no one could describe it's beauty and serenity. It's proximity to CBD but once you get inside it feels like you are somewhere out of the city from the entrance.the rooms especially the suites. Now my pal half her wedding ceremony and party here...the decor was on fleek.... More 

Helpful?
Thank Judy M
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Judy M, Thank you for taking time to rate us following your recent patronage at a wedding ceremony here at Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction and that you enjoyed the sea food. The team; who will be delighted to note your comments, and I; aim to surpass our... More 

Amsterdam, The Netherlands
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

As a post-safari destination, we rely enjoyed our one night at the Norfolk. The hotel was comfortable and the service was top notch. The colonial-era decor was great and the grounds were kept in immaculate condition. Food and beverage on site was reasonably priced for a 5* hotel and there was a nice variety. My only knocks are 1) pool... More 

Helpful?
1 Thank Dave M
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Dave M, Thank you for choosing Fairmont The Norfolk for your one night stay and for taking time to review your experience. The team and I are delighted to read that you found the hotel comfortable and the service top notch. We are in discussion with the owners of the building adjacent to try to control the noisy hours.... More 

Seattle, WA
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I really enjoyed the old British style deco (lots of dark wood paneling) and the unique layout of the rooms (my bed was in the attic of the room). It has a nice old world style charm to it. Staff was very nice and the prices were reasonable ($200/night during the UN conference). I would recommend this hotel for both... More 

Helpful?
Thank SeattleCouple
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Seattle Couple, Many thanks for taking the time to review your stay with us. The team and I are delighted to read that you appreciate the heritage and charm retained by the hotel. Thank you for endorsing the property to other travelers. As you know, first hand recommendations do go a long way in assuring our future visitors on... More 

DURBAN
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was smallish, within views, but this was ok as i just used it for sleeping. Service made up for the room. Food was excellent. I loved the warm, lemon scented hand towels that were given to guests on arrival and before each meal.

Helpful?
Thank TANYA W
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear TANYA W, Thank you very much for choosing to stay at Fairmont The Norfolk. We are delighted to note that you were happy with our facilities and services, including the little touches like the scented towels.. We do look forward to your return. Best regards, Moshi Perera General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club More 

Tromso, Norway
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Heart of Nairobi with it elegant Victorian era hotel very comfortable rooms and heated pool,Simply all in one hotel for any kind of traveler, vi enjoyed most of it. Only thing make this hotel is the security barriers but understandable that the Al Shabab terror prevention efforts.

Helpful?
1 Thank Kugan V
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Kugan V, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your feedback. We always welcome feedback from our guests and more so when it is complimentary. Our team will be immensely proud to hear your comments . As you have rightly stated, the enhanced security is in place to ensure... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Lovely colonial style place with beautiful landscaping . Friendly and courteous staff. Well appointed rooms and especially the bathrooms with a bath as well as a shower. Large rooms, comfortable beds, lovely views. Great restaurants and great breakfast buffet. A great place to come to at the end of a tiring day.

Helpful?
Thank Priya M
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Priya M, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post feedback of your overall wonderful experience with us; on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Moshi Perera... More 

London, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Norfolk is a wonderful hotel. A bit of an oasis in the middle of a busy city. The rooms are nice and comfortable, the bar has good bites and a nice selection of wines and beer, and the breakfast outside on the terrace is a wonderful way to start the day. The garden in the middle of all the... More 

Helpful?
Thank HeatherKennedy
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear HeatherKennedy, Thank you for posting a review on Fairmont The Norfolk The team and I are delighted to read that you enjoyed and appreciated the services and facilities in “our oasis in the middle of a busy city”. We do look forward to welcoming you back soon. Best regards, Moshi Perera General Manager, Fairmont The Norfolk & Fairmont Mara... More 

Centra
1 review
5 of 5 stars Reviewed 2 weeks ago

Situated in a Nice and safe neighbour. Great food and service, with very friendly and helpful staff. Ambience is also good. Rooms are clean with comfy bed. Have a nice stay and Will definitely recommend to my friends and family.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank rowenak946
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear rowenak946, Thank you for choosing Fairmont The Norfolk and for taking time to share your experience following your stay. We are delighted to note that your hotel experience was memorable and your personal endorsement to your friends and family is greatly appreciated. The team will be more than inspired to note your kind comments to continue to strive on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $200 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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