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Fairmont The Norfolk

Overview
Harry Thuku Rd, Nairobi 00200 Kenya See on map
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star accommodation
About
Description
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set More amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Airport Transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair access
Beachfront
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
170
Price range
$181 - $301 (Based on Average Rates for a Standard Room)
Also Known As
Fairmont The Norfolk Hotel Nairobi
,
Fairmont Hotel Norfolk
,
Norfolk Hotel Nairobi
,
Fairmont Hotel Nairobi
,
Norfolk Nairobi
Location
Kenya > Nairobi
Nearby
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Reviews & more
1,233Reviews
549Photos
14Q+A
100Room tips
Traveler rating
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  • English
Show reviews that mention
I had a nice dinner at the tatu restaurant. My waiter for the night (Elijah) is just a guy on another level. He has very good customer relation and a warm way to make you feel nice. My hubby n I were very happy about it since we were celebrating our anniversary. Lastley the manag
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 1 week ago
Dear 95Gracey, Thank you for choosing to have dinner at Fairmont The Norfolk to celebrate your anniversary and for taking the time to post your feedback. It is always a pleasure to receive positive feedback. We are delighted to note that you enjoyed your dinner and that your dining experience was exemplified by the attention and quality of service of the team to meet your needs. We will share your feedback with all the colleagues you have mentioned and we are sure they will be delighted to note your comments. Thank you too for recommending us to future guests. It was a pleasure to host you and we look forward to welcoming back soon. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club
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I really enjoyed my stay at the Fairmont The Norfolk Hotel in Nairobi. The staff were very friendly and welcoming. I did like a lot the beautiful garden and appreciated the excellent food and service at the Tatu restaurant.
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Review collected in partnership with fairmont.com
Response from Axel H, General Manager at Fairmont The Norfolk
Responded 1 week ago
Dear Seaside35481802409 Many thanks for posting a review on your stay at Fairmont The Norfolk The team and I are delighted to read that you appreciated the service from the friendly and welcoming team, the beautiful garden and the excellent food at Tatu Restaurant. It is always a pleasure to receive positive feedback. We do hope that we will have the opportunity to host you once again in the coming days and we look forward this. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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We stayed in 2011 and were charmed. But having stayed twice in 2018 we're sad to say standards have slipped drastically. The hotel is historic, but now it just appears tired (especially the rooms).
Also, the management are ham-fisted. We booked a day rate and arrived after a long
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 3 weeks ago
Dear Richard H, Thank you for taking the time to review your two stays this year at our property. We are sorry to read about your disappointing experiences during your stay with us. Please accept our apologies for the all shortfalls experienced. Rest assured that we are reviewing all your concerns in detail as we have standardized check in times for day rooms and we are going to look into the menus of 2011. We request you to please reconsider and give us an opportunity to restore your faith in us and experience the level of service we are accustomed to. Should travel bring you back to this part of the world I would appreciate if you could contact my office on eva.njeru@fairmont.com so we can handle your booking directly Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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Traditional high end hotel in Nairobi. Only stayed for one night as we were passing through. Very nice hotel, friendly and helpful staff. Comfortable air conditioned rooms which were clean and well maintained. Extensive breakfast which tasted very good. Recommended location
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 3 weeks ago
Dear 769hansb Thank you for choosing to stay with us for one night enroute to your next destination. Your comments regarding the Hotel being very nice, the friendly & helpful team, comfortable air-conditioned, clean & well maintained rooms and extensive, tasty breakfast are very much valued. Thank you for recommending our location; we are certain this will go a long way in assuring our future visitors. We look forward to seeing you on your next trip to Nairobi! Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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I first stayed at the Norfolk when I lived in Africa twenty years ago. Because I was going to South Sudan for personal reasons this month, I decided to return to the Norfolk. I have to leave after three weeks, and am already feeling sad. Everything at this hotel is wonderful.
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded 3 weeks ago
Dear Mielicita, Thank you for choosing to stay at Fairmont The Norfolk. We are very pleased to read your overall complimentary feedback regarding your stay with us and we value this immensely. The team and I are so delighted to read that you enjoyed your hotel experience and that it was exemplified by the reactiveness of the team. It is always a pleasure to hear of such occasions where the team rise to the challenge of meeting the needs of our clients. We will share your feedback with Agneta and all the team and they will be delighted to note your comments.. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
Read more
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Room
Photo provided by managementFairmont The Norfolk
The Karura Suite
Garden
Photo provided by managementFairmont The Norfolk
The Karura Suite
Photo provided by managementFairmont The Norfolk
Fairmont Room
Previous
Hello, Does the hotel offers transfer to and from the airport? Is the neighborhood safe to walk? Thank you.
Yes they will offer a safe transfer. I wouldn’t walk anywhere in Nairobi.
1 vote
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Hi does the hotel provide pool towels we are coming very soon and I cannot find that information anyway. Thankyou
did not use pool but you will have more than ample towels in the room
0 votes
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Can you offer us a day rate. We check out of our hotel at 11am. Our flight is not till 10pm. We were recommended your hotel. Thanks heather.
I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
1 vote
Rack rates for the hotel?(Full board)
Rack rates usually published on their website. If you are a local ask about resident rates. John
0 votes
Is there a Jewish Temple or Synagogue near the Hotel?
Sorry No Idea
1 vote
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Previous
"I love the old section of the hotel, but in the past have stayed in the De la Mere garden wing, equally lovely with lush gardens and trees."
"Dont think twice before booking"
"rooms in the 600 level have beautiful views, are quiet, and a spacious"
"courtyard rooms are lovely - the hotel checked us our after one night by error! TOOK MY ROBE which really upset me....."
"ask for room with view on the central garden"
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