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Fairmont The Norfolk

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#3 of 156 Hotels in Nairobi
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Fairmont The Norfolk
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811 Reviews from our TripAdvisor Community

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Showing 745: English reviews
San Antonio, Texas
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a beautiful historic property that has been recently renovated. The rooms are well decorated and quite modern. The staff is very helpful. There is a very good gift shop with a variety of African made items.

Helpful?
Thank boyohboy10
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear boyohboy10, Thank you very much for taking the time to write a review on your Fairmont The Norfolk experience. We are pleased that you enjoyed our historic property, its facilities, service from the staff and the gift shop. We look forward to welcoming you back. Best regards, Moshi Perera General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club More 

Fairfax
1 review
5 of 5 stars Reviewed 1 week ago

The Hotel is located across the street from the University of Nairobi. Both vehicles entering and guests have to pass through security. Staff is friendly and personable. The concierge is more than accommodating and thorough. The grounds are lush and immaculate. Our room was clean, quiet and comfortable. There are several options for food. We dined in the restaurant several... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank V2740ICkevinw
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear V2740ICkevinw, Many thanks for posting a review on Fairmont The Norfolk The team and I are delighted to read that the staff provided wonderful service to enhance the ambience of the lush grounds and the clean, quiet & comfortable rooms to make your stay an enjoyable one. We do hope that we will have the opportunity to host you... More 

Ramat Gan, Israel
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here only a single night. It is a classic property and has a rustic feel like you would expect in Africa, and still feels top class. The staff speaks perfect english and is very professional and at the same time warm and welcoming. We were vegetarian and they went out of their way to prepare special meals for... More 

Helpful?
Thank Rashipremal
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Rashipremal, Thank you for choosing Fairmont the Norfolk and for taking the time to share your feedback on Trip Advisor. We appreciate your comments on our 112 year old iconic hotel and that it has retained its classic charm with the modern class. We are also delighted to note that your overall stay experience was exemplified by the staff... More 

Vacoas
1 review
5 of 5 stars Reviewed 1 week ago

We would like to express our thanks and appreciation for the service and care we received at Fairmont. A very comfortable, convenient and friendly haven. The staff were friendly and proactive in meeting all our requirements. We enjoyed our stay . One of the best stays of the many resorts/hotels we have stayed in over the years. Would strongly recommend... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank 527sridharn
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear 527Sridhan, Thank you for choosing Fairmont The Norfolk and taking the time to share your recent stay feedback. We are delighted to note that your overall stay with us surpassed your expectations. Your kind words are highly appreciated and will be eagerly passed on to the entire team. Thank you too for endorsing us to other travelers. It was... More 

Johannesburg, South Africa
Level Contributor
188 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 1 week ago

My lovely wife and I stayed one night at the Norfolk en route to the Masai Mara. It is a stunning hotel, with several gardens and open areas. The rooms are spacious and very comfortable. The service was exceptionally good throughout our stay. Early morning departures are able to grab a takeaway coffee and pastry. To be recommended

Helpful?
Thank Les P
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Les P, Thank you for choosing Fairmont The Norfolk as your preferred hotel at the beginning of your safari. We are delighted to note that you enjoyed your stay with us and particularly happy with our offerings. It was indeed a pleasure to host you and we look forward to welcoming you back in the near future. Best regards,... More 

Riverside, Connecticut
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Fairmont in Nairobi during a recent trip to Kenya, including the Masai Mara. The team at Fairmont, including Isaac and Stella (sustainability champions) took us to a Children Orphanage in Nairobi where a modern day version of Moses is truly doing God's work with over 300 kids in need. This was a life changing experience for... More 

Helpful?
Thank sebastianzugman
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear sebastianzugman, Thank you for taking the time to post a review on Trip Advisor. We are very pleased to read your wonderful commentaries regarding your recent stay with us both at Fairmont The Norfolk and at Fairmont Mara Safari Club; especially on our outstanding staff and facilities. We are also delighted to note your visitation experience to the Children’s... More 

locquirec
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an historical and interesting place. I had a suite in the historic wing of the hotel. Nevertheless for the price it is absolutely not value for money. decoration and furnitures look old (even if in good condition), no bath in the bathroom only a very simple shower. Room was poorly lighted and need a complete refurbishment to my... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank jylr
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear jylr, Thank you very much for choosing to stay at Fairmont The Norfolk. We appreciate your positive comments regarding the Hotel being historic and interesting. We are however very sorry to hear that you were disappointed with your room and found its cost not value for money. The Norfolk is proud to be recognized very often for maintaining the... More 

Al Ain, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Lovely hotel with a history but now with a modern touch. Very secure! Lovely gardens and peaceful away from a very busy City! Staff very welcoming and very professional and attentive. A great place to start or end a safari. I had stayed there about 4 years ago so great to revisit

Helpful?
Thank Hobbitrun
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Hobbitrun, Thank you for choosing to stay at Fairmont The Norfolk again after four (4) years. We are delighted by your return and are pleased to note that you appreciate the history of the Hotel; now with a modern touch, the enhanced security, the lovely gardens, the service and the tranquility amidst a busy city. Thank you also for... More 

Richmond, Virginia
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Fairmont at the beginning and end of a two week safari. Upon arriving, we went through security and felt VERY safe. The grounds are beautiful, and it was a treat to visit a city icon-so much history there (and such fun to peruse all the old photographs adorning the walls). The first evening we arrived, starving,... More 

Helpful?
Thank KristinB843
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear KristinB843, Thank you for choosing to stay at Fairmont The Norfolk at the beginning and end of your two week safari. The team and I are delighted to read that you appreciate the history of this iconic Hotel and are glad that your hotel experience was to your satisfaction. We aim to surpass our guests' expectations and nothing makes... More 

London, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Coming back to this little gem after almost 30 years ! The first time was my first introduction to Africa , my new husband was posted in Zambia with Citi Bank and the head office was in Nairobi . So he had organised our surprise honeymoon at Little Governor Camp in the Masai Mara , and we stopped at the... More 

Helpful?
Thank RKR21
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear RKR21, Thank you very much for taking the time to write to such an enchanting and history-filled review on Fairmont The Norfolk. We are delighted by your return after thirty (30) years and are so pleased that you found the Hotel has retained its old charm wonderfully intact. As you rightly mentioned, it is most unfortunate that we have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $201 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#3 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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