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Fairmont The Norfolk

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Harry Thuku Rd, Nairobi 00200 Kenya
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Traveler (560)
Room & Suite (115)
Dining (82)

About

#35 of 297 hotels in Nairobi
Location
Cleanliness
Service
Value
Travelers' Choice
CONNECTING YOU TO THE BEST IN THE HEART OF THE CITY Whether passing through on business, or on a Kenyan safari adventure, Fairmont The Norfolk is a peaceful haven for all guests. Since opening its doors in 1904, the secluded gem in the heart of Nairobi has remained a celebrated Kenyan landmark and boasts of 27 luxurious suites and 143 rooms set around tranquil tropical gardens, a modern health club and unique dining facilities. An incredible array of adventures including a visit to the animal park within the city, the elephant orphanage, giraffe centre, national museum and shopping tours await you crowning the hotel’s offering and making each experience an unforgettable memory.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Kids stay free
Babysitting
Valet parking
Free wifi in the business center
Paid wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Children's television networks
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bidet
Safe
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Green
Languages Spoken
English, Swahili
1,366Reviews17Q+A100Room tips
Traveler rating
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Popular mentions
SDWashingtonDC wrote a review Apr 2020
Washington, DC17 contributions14 helpful votes
We have stayed in several other Nairobi hotels including some of the other historic ones, and this one is now our favourite by far. The location is excellent, and the hotel and its grounds are beautiful and immaculately cared-for. Breakfast is excellent. We didn't eat in the main restaurant but instead had our evening meals sitting in the delightful bar/terrace area overlooking the gardens where you can get delicious "small plates" with your drinks. It's a perfect place to come back to after a long day out. All the staff are lovely, they could not be more efficient or welcoming. Highly recommend it.
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Date of stay: March 2020
Value
Location
Service
Room Tip: Rooms facing the garden have terraces or balconies
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2 Helpful votes
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded Apr 3, 2020
Dear SDWashingtonDC, Thank you for taking the time to review your recent stay with us. We are delighted to note that your experience with us was to your satisfaction and that we are your favorite Hotel. We are pleased that you appreciated our location, beautiful, immaculate gardens, delicious meals and efficient & welcoming team. The team will be pleased to note your comments. Thank you too for recommending us to future travelers. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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Les O wrote a review Mar 2020
Calgary, Canada13 contributions5 helpful votes
Lovely property with good clean rooms. Grounds are well kept and the food and service is terrific. Hotel feels secure as 24 hour security is easily seen and they are friendly and engaging. Have stayed here many times and would recommend to anyone.
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Date of stay: November 2019
Value
Rooms
Service
1 Helpful vote
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded Apr 2, 2020
Dear YYYlester, Thank you for staying with us here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to read that you consider us a great property and that you appreciated our well-kept grounds, delicious meals, good security and friendly and engaging service. It is rewarding to get a confirmation that we are meeting our goals through comments such as yours. Thank you too for recommending us to future travelers. It was a pleasure to host you and we look forward to welcoming you back. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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Jessica S wrote a review Mar 2020
Tampa, Florida334 contributions122 helpful votes
We did not get a true overnight here due to some schedule changes for our flights, but the room and property were lovely while we were there. The check in was smooth and there are lots of options for eating on-site. We enjoyed afternoon tea and dinner there and both were lovely. The room was spacious and the bed was comfy (did get a nap in!). Small bathroom, but totally functional. Beautiful courtyard area which was a very nice view for our tea. The pool area is more industrial, but the pool was large and there seemed to be lots of chairs. Would definitely stay there again (hopefully with a full night!) and would certainly recommend.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded Mar 23, 2020
Dear JStravino, Thank you for giving us the opportunity to host you here at Fairmont The Norfolk for your brief stay and for taking the time to share feedback of your experience with us. We are delighted to read that your stay was relaxing and that you appreciated the meals, your spacious room, comfortable bed, beautiful gardens and the pool. It is always a pleasure to hear of such occasions where we have meet the needs of our clients. We are also delighted to read that you will be back. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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Michele S wrote a review Mar 2020
Olathe, Kansas, United States5 contributions
I absolutely loved this place - the staff, the grounds, the rooms. I can't say enough good things about this place. Previously, I would have said the ritz in dallas was my favorite hotel - now I'd say the Fairmon in Nairobi.
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Date of stay: February 2020
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded Mar 17, 2020
Dear Michele S, Many thanks for posting a review on your brief stay at Fairmont The Norfolk. We always welcome feedback from our guests; more so when it is complimentary. We are delighted to read that we are now your favorite Hotel and that you enjoyed your stay and loved the Hotel, the gardens, the rooms and the team We look forward to hosting you again in the near future. Yours sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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tomshiff wrote a review Mar 2020
YVR316 contributions135 helpful votes
Even in the 70s this classic property in the middle of Nairobi was the place to stay, and have a drink. Fast forward to 2020 and this is now a modern classic with the look and feel of a colonial hotel. Service, style, big breakfasts, this is a wonderful place to stay in the middle of Nairobi.
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Date of stay: March 2020Trip type: Traveled with family
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Response from Axel H, General Manager at Fairmont The Norfolk
Responded Mar 10, 2020
Dear tomshiff, We appreciate you taking the time to post your feedback. It is always a pleasure to receive positive feedback and we are delighted to note that your overall hotel experience was to your satisfaction; especially your appreciation for us as a classic property, our style, service and great breakfast. We look forward to welcoming you back in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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PRICE RANGE
$141 - $406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont the norfolk hotel nairobi, fairmont hotel norfolk, norfolk hotel nairobi, fairmont hotel nairobi, norfolk nairobi
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
170
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Frequently Asked Questions about Fairmont The Norfolk
Which popular attractions are close to Fairmont The Norfolk?
Nearby attractions include The Maasai Market (0.3 miles), Snake Park (0.3 miles), and Kenya National Theatre (0.06 miles).
What are some of the property amenities at Fairmont The Norfolk?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont The Norfolk?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont The Norfolk?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont The Norfolk?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Fairmont The Norfolk?
Conveniently located restaurants include Tatu Restaurant, Mawimbi Seafood Restaurant, and Lord Delamere Terrace.
Are there opportunities to exercise at Fairmont The Norfolk?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont The Norfolk have an airport shuttle?
Yes, Fairmont The Norfolk offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Fairmont The Norfolk located near the city center?
Yes, it is 0.4 miles away from the center of Nairobi.
Are any cleaning services offered at Fairmont The Norfolk?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont The Norfolk offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.