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Fairmont The Norfolk

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#5 of 161 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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882 Reviews from our TripAdvisor Community

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Showing 809: English reviews
Dubai, United Arab Emirates
Reviewed yesterday NEW

Amazing property with pristine rooms and good choice in F&B. From a service perspective was truly 5 star with good attention to detail. Had a few issues during c/o with the billings but a small thing which did not effect our overall stay...

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Helpful?
Thank Amit01
Vancouver
Reviewed 4 days ago NEW

We arrived at 9 pm and booked the meet and greet - loved this service as picked us up on the tarmak and drove to customs - cleared through "special " line and off to the hotel. Surprised by security as it is quite high but also comforted by this.

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Helpful?
Thank Lenore V
MUMBAI, India
Reviewed 5 days ago NEW

Excellent rooms, wonderful maintenance, great restaurants and food quality.... an overall experience of good value for money.. The bar is well stocked and offers wonderful snacks and the dinning restaurant is full of good service and good food choices.

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Helpful?
Thank Vijay/Ashish R
Swansea, United Kingdom
Reviewed 6 days ago NEW

Well, it's my second time staying here after a pretty mediocre stay last time. I thought I'd give it another chance. Sadly, I was disappointed yet again. I think the worst part of the hotel is the restaurant (which I ate in pretty much every meal my entire stay...). For such a supposedly high end hotel, the food is really...

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Helpful?
Thank bagelobagel
Frankfurt, Germany
Reviewed 1 week ago

Sunset of the terrace quenching you thirst with an ice Tusker is the finest way to end the Day. You a choice of eating venues from a chargrilled steak on the terrace to the dining Room and an international fine restaurant. My pretence is the terrace. There are rooms in the manecured gardens or in the main building. The rooms...

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Helpful?
Thank Michael L
New York
Reviewed 1 week ago

Ended a 3-week trip at the Fairmont in Nairbo and was grateful for paying a very slight premium to other hotels based on a deal I found on their website. The beds are super comfortable, the bathrooms are clean, the soap/shampoo/conditioner were refreshing in a citrus-y way. and there was excellent water pressure. It felt luxurious to step into the...

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Thank nycadventurer2016
New York City, New York
Reviewed 1 week ago

I loved our time at the Fairmont. The grounds were so relaxing and well kept, the atmosphere of the hotel and restaurants were great, the bell men were super helpful, and I loved the turndown service that included cute little soapstone carvings of African wildlife. The room was a tad small, but the shower was modern and great, and the...

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Thank Quesboc1
Nairobi, Kenya
Reviewed 2 weeks ago

Service was nice the waiters and waitress does a wonderful job The rooms are well maintained and super clean Its a walking distance from the central business district ,no need of a car to get there The food is wow!

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Thank jeffmasanta
Swansea, United Kingdom
Reviewed 2 weeks ago

Its a restful green space in the bustling city and the old-school vibe is lovely. There's a good (hot) outdoor swimming pool. The lounge/ bar is a great place to work and wifi throughout the hotel is high quality. Sadly, service in restaurant and throughout is a bit patchy. Breakfast is not a relaxing experience as often very busy and...

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Helpful?
Thank Matt J
Albuquerque, New Mexico
Reviewed 2 weeks ago via mobile

Tucked in the middle of Nairobi is this gem of a place. We stopped in on our way between a mission trip and a safari to the Masai Mara. The food is delicious at both restaurants and the bar is a fun place to unwind. I loved the historical photos all around as well. The service is impeccable. They arranged...

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Helpful?
Thank Nancy K
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $151 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#5 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont The Norfolk staff and other travelers.
6 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The Junior Suites are the best located and sheer luxury in this region of the world.”
 of 5 bubbles vijayashishr, 5 days ago | Read review
“The garden bungalows”
 of 5 bubbles B3501GPmichaell, 1 week ago | Read review
“Use google map”
 of 5 bubbles jeffmasanta, 2 weeks ago | Read review
“Ask to have a room overlooking the main courtyard”
 of 5 bubbles Alwaystravels1, 2 weeks ago | Read review
“If you can afford it, chose a room with a terrace overlooking the grounds”
 of 5 bubbles French_US_13, 3 weeks ago | Read review
5 of 5
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