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Nairobi Serena Hotel

#3 of 156 Hotels in Nairobi
Certificate of Excellence
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755 Reviews from our TripAdvisor Community

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Showing 683: English reviews
Market Harborough, United Kingdom
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 27, 2012

We chose to stay here before staying at giraffe manor and then starting our safari in the mara and it turned out to be a really good choice. we relaxed had a massage to get rid of the jet lag and tirdeness of travel had a rest in the huge and comfy bed and then had a great dinner. we... More 

Helpful?
Thank travelmadNorthampton
Grand Rapids
Level Contributor
109 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 21, 2012

We didnt stay at the hotel but had lunch there. We had salad, burger and a sandwhich with ice cream for dessert. It was $51 US. I think was a little expensive overall. The service was ok but the food took quite awhile to come out. We were there nearly two hours start to finish just for a couple sandwhiches.... More 

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Thank MMBarnes
San Diego, California
Level Contributor
454 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed September 14, 2012

We were on a tour, staying here in this garden-type hotel in the middle of Nairobi. The rooms were average, and the included breakfast brunch very good. What made the visit special was complimentary wireless (not found in but one of 5 other hotels visited), and a very nice complimentary spa (except for facials or massages) which my wife enjoyed... More 

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Thank bsimosd
Perth
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 14, 2012

We stayed here 17 years ago and found it very good, now it is excellent. Free WiFi, newspapers and excellent in room dining. Lovely swimmingpool and well equipped gym. In door and out door dining very good menu and good value

Helpful?
Thank Drdjc
A
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 13, 2012

I visit Nairobi every year on business but this was my first stay at the serena. After the first day I felt at home.... The front desk, the concierge, room service all first class with a smile. Bathroom amenities excellent with great towels!! I will be back

Helpful?
Thank BWHJhb
Washington DC
Level Contributor
136 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed September 11, 2012

The Serena is a lovely hotel that has a wonderful polite and friendly staff. The food at the hotel is great - the breakfast buffet is quite large,(fresh waffles and crepes were especially good). Dinner at the Mandhari was excellent. Even the conference food was top class. The room is clean, and the beds are wonderful. There are Penhaligon's amenities... More 

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Thank DC-IMF-FAOtraveler
Berkshire, United Kingdom
Level Contributor
244 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
5 of 5 stars Reviewed September 10, 2012

We stayed here on three different occasions during our holiday to Kenya and Rwanda. It's about half an hour from the airport in the city centre but you wouldn't know that as it seems a very calm oasis surrounded by the bustle of the city. It's very welcoming and the rooms are spacious with a huge bed and fluffy pillows.... More 

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1 Thank Sheilambutcher
Boston
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed September 8, 2012

Excellent hotel, beautiful rooms and superb breakfast. Very friendly staff who always have a smile. We had dinner at the hotel on several nights and all of there were excellent. we were picked up at the airport though our flight was delayed. I have to mention Mr. Simon Kiberenge, the duty manager who went out of his way to make... More 

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1 Thank diaden2
Perth, Western Australia, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 6, 2012

Rooms Excellent, Hotel Excellent, Breakfast and Dinner Menu's Excellent - staff excellent. Great Location, Great food and Wine and great Rooms and staff. Can't say enough about the comfortable pillows and beds, clean fresh towels and lovely toiletries provided. Its a very safe and secure hotel in the middle of a very busy city and although you are right in... More 

Helpful?
Thank Rowena C
Wiltshire
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 4, 2012

This is a truly great hotel. The decoration is wonderful, the staff are friendly and the breakfast is amazing. We stayed here on arrival prior to starting a Safari and felt totally refreshed after a long flight. The only negative that I can think of was that our guide book advised us not to go outside the hotel at night,... More 

Helpful?
1 Thank T_CWiltshire
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $218 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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