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Nairobi Serena Hotel

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#3 of 156 Hotels in Nairobi
Certificate of Excellence
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791 Reviews from our TripAdvisor Community

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Showing 717: English reviews
Arlington, Virginia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed February 24, 2013

I'm a regular Serena guest. I must say though that I do prefer the Kampala Serena. The Nairobi Serena is simply just showing its age, I suppose. Its a bit darker, the furniture older, etc. But still perfectly lovely. Centrally located. Overall good and efficient service, decent-to-good wireless internet access throughout the hotel. Good selection of satellite TV options. Breakfast... More 

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Thank JMP1123
Nashville, Tn
Level Contributor
206 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
5 of 5 stars Reviewed February 21, 2013

We had a too short layover in Nairobi and stayed at the Serena. We arrived late in the evening and had an early checkout to catch a flight to a camp. It is not too often that you wish you could have stayed longer at a hotel but this was the case with the Serena. The hotel is lovely and... More 

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Thank Nashville1
Level Contributor
130 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed February 20, 2013 via mobile

Service excellent. Our checkin was seamless, maybe because our guide from Classic Escapes did it for us. When we arrived around 9:30pm, there were birds singing, and we found out it was frogs on the pond. A lovely sound. The hotel is old with lots of character. Our room was great. Marble bathroom with deep tub and handheld shower plus... More 

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Thank Sbmargo
Bedford, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 18, 2013

We had two stopovers at the Nairobi Serena. Both were excellant with very good and comfortable rooms, very good food, convenient location and most of all staff that were more than keen to be as helpful as possible. I cannot speak too highly of the environment in the hotel which made one very comfortable and at home.

Helpful?
Thank BillJago073
Sheringham, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 17, 2013

We arrived in Nairobi early in the morning ,and were transferred to the hotel through the early morning work rush which was manic. we were welcomed and transferred to our room with efficiency and then slept for four hours as the Heathrow to Nairobi flight is not recommended if you wish to sleep.At lunchtime we sat overlooking the game park... More 

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Thank 61John6261
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 13, 2013

The hotel is pricey but the drinks in the bar are reasonable and cocktails well made. The food was extolled in the guidebooks, but is actually only quite ok. Breakfast has great fresh juices, good bircher muesli, but the items that had to be ordered from the waiter often had to be asked for several times (coffee/toast/eggs). Taxis ordered through... More 

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Thank Jude W
Northern California
Level Contributor
58 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed February 8, 2013

I had a couple of nights at the Serena last month. The service remains impeccable. The buffet breakfasts are to die for. I love the bar for afternoon tea, a great selection of South African white wines by the glass or a late night single malt. One evening, I was having drinks with two Kenyan friends. The bar was full.... More 

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Thank JP&mom
Cardiff, Wales
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 8, 2013

This may not be the most modern of hotels around but i rate it above the cutting-edge places i often stay in in the Far East due to its traditional decor and traditional manners. Lovely staff whose smiles light up your day. Everyone takes the time to be polite to you and when travelling on business this makes such a... More 

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Thank Sarah_Watts-Peters
Kampala, Uganda
Level Contributor
322 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
5 of 5 stars Reviewed January 27, 2013

A recent stay, for albeit only a few hours, once again gave me the opportunity to sample the Nairobi Serena Hotel. On arrival - a new passport being presented, the reception staff, shortly after midnight, was alert enough to spot this and changed my records right away as the pre-printed registration form still showed my 'old' passport number. Travelling light... More 

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1 Thank Safariafficionado
Paris, France
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 26, 2013

Clearly Nairobi Serena Hotel is in a great location, gardens / landscapes are just beautiful, staff are just amazingly welcoming, smiling, friendly yet professional which made our stay very good. However this old lady is in need of a serious revamp... everything there is old fashioned and one can see that time has past. Honestly the entire facility, from lobby,... More 

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Thank RainbowNomads
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $213 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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