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Nairobi Serena Hotel

#3 of 156 Hotels in Nairobi
Certificate of Excellence
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Kenyatta Avenue, Nairobi, Kenya
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753 Reviews from our TripAdvisor Community

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Showing 681: English reviews
Wisconsin
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed March 12, 2013

One does not have to be a registered guest to take advantage of the hotel's facilities. For a very reasonable daily fee of $25-30 one is able to use their fabulous pool and spa and well-equipped exercise room; of course one is also eat in one of their many resturants. A day there would sooth any travel weary body.

Helpful?
Thank litlady44
Tripoli, Lebanon
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 26, 2013

everything in this hotel is very old , decoration, furniture , even clothes and haircuts of waiters. rooms are very noisy , windows do not close well , far from hermetic , AC also is very noisy but you have to afford it otherwise it will be too hot to sleep. quality of food is below average ( we tried... More 

Helpful?
Thank tarek n
Montreal, Canada
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 25, 2013

Stayed at the Serena Hotel for two nights prior to our safari. Rooms were nice and comfortable. Very pleasant stay and would love to go back! We ate of the hotel's seafood restaurant and were very impressed with its delicious and fresh choice of seafood.

Helpful?
3 Thank Vanessatamar
Tanzania
Level Contributor
143 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed February 25, 2013

perfectly situated in the center of Nairobi, easily accessed from different areas, the rates are slightly on the higher side, but the hotel got everything to offer, good food, large garden offering very nice sitting areas to enjoy the greenery, for the bird lovers among you, if you pay good attention, you can find quite several birds species flying around... More 

Helpful?
Thank Shay M
Arlington, Virginia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed February 24, 2013

I'm a regular Serena guest. I must say though that I do prefer the Kampala Serena. The Nairobi Serena is simply just showing its age, I suppose. Its a bit darker, the furniture older, etc. But still perfectly lovely. Centrally located. Overall good and efficient service, decent-to-good wireless internet access throughout the hotel. Good selection of satellite TV options. Breakfast... More 

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Thank JMP1123
Nashville, Tn
Level Contributor
206 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
5 of 5 stars Reviewed February 21, 2013

We had a too short layover in Nairobi and stayed at the Serena. We arrived late in the evening and had an early checkout to catch a flight to a camp. It is not too often that you wish you could have stayed longer at a hotel but this was the case with the Serena. The hotel is lovely and... More 

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Thank Nashville1
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed February 20, 2013 via mobile

Service excellent. Our checkin was seamless, maybe because our guide from Classic Escapes did it for us. When we arrived around 9:30pm, there were birds singing, and we found out it was frogs on the pond. A lovely sound. The hotel is old with lots of character. Our room was great. Marble bathroom with deep tub and handheld shower plus... More 

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Thank Sbmargo
Bedford, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 18, 2013

We had two stopovers at the Nairobi Serena. Both were excellant with very good and comfortable rooms, very good food, convenient location and most of all staff that were more than keen to be as helpful as possible. I cannot speak too highly of the environment in the hotel which made one very comfortable and at home.

Helpful?
Thank BillJago073
Sheringham, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 17, 2013

We arrived in Nairobi early in the morning ,and were transferred to the hotel through the early morning work rush which was manic. we were welcomed and transferred to our room with efficiency and then slept for four hours as the Heathrow to Nairobi flight is not recommended if you wish to sleep.At lunchtime we sat overlooking the game park... More 

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Thank 61John6261
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 13, 2013

The hotel is pricey but the drinks in the bar are reasonable and cocktails well made. The food was extolled in the guidebooks, but is actually only quite ok. Breakfast has great fresh juices, good bircher muesli, but the items that had to be ordered from the waiter often had to be asked for several times (coffee/toast/eggs). Taxis ordered through... More 

Helpful?
Thank Jude W
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $219 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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