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Nairobi Serena Hotel

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#3 of 156 Hotels in Nairobi
Certificate of Excellence
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790 Reviews from our TripAdvisor Community

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Showing 716: English reviews
Nairobi, Kenya
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 25, 2013

I used to love this Hotel and it used to be our National Glory for many years. unfortunately there was nothing glorious about my experience on Saturday morning. We had a meeting at the pool side, but decided to stay at the outdoor smoking area instead as everyone else was smoking. My first disappointment was at the scanning machine outside... More 

Helpful?
Thank Valentina K
New Delhi, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 25, 2013 via mobile

It's a nice hotel with good location. The lobby itself welcomes u to the wild life in kenya. its tastefully done with a sitting area overlooking a made-up forest environment. The rooms are nice and have a good view. It was nice to see few of the famous birds of kenya in the lawn . The restaurant is nice and... More 

Helpful?
Thank charusdua
Isle of Man, United Kingdom
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 22, 2013

Top class Serena Hotel with welcoming staff, very comfortable room with excellent facilities. Delicious breakfast, great ambience in the hotel which is after all a city hotel but with a very friendly atmosphere amid surroundings which keep the essence of Kenya with modern appeal. I much prefer this sort of hotel than those which try to be ultra modern and... More 

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1 Thank lakesuk
Faringdon, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 22, 2013

We were held up by the Nairobi airport fire for 5 days, having been staying in Zanzibar. For our two final days before we got a flight, our agent booked us into Serena. We were impressed by the helpfulness of the staff who assisted us in sorting our delay out. The pool area is lovely, so peaceful with sunbeds with... More 

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Thank mrsmoaner
Dubai
Level Contributor
73 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 15, 2013

We stayed only one night at the Serena and found it to be comfortable. Although not the most modern, the hotel’s common areas and rooms were spacious, the lobby was welcoming and the check-in/out was efficient. The hotel is located in a central government office area, away from the Nairobi downtown ‘party zone’. We had cocktails at Aksum bar, which... More 

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1 Thank ssmmiittaa
Cambridge, England
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed July 29, 2013

Only stayed one night prior to safari. Both reassuring and off-putting to hav your tour vehicle searched underneath with mirrors for bombs on arrival and then have your luggage and yourself scanned... that's a first for us! Room was fine..standard city hotel room. Bathroom a bit tired but acceptable. Grateful to be able to have the room from 9am when... More 

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1 Thank Pernickety
Johannesburg
Level Contributor
105 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed July 28, 2013

I've been staying at the Serena for many years on business trips. It's comfortable and spacious, but the rooms are tired (and I was in a refurbished one!). The lights could only be turned off at the door as the bedside switches were broken; The clothes cupboard door slid open on it's own accord which activated the in cupboard light... More 

Helpful?
Thank Steve H
New Delhi, India
Level Contributor
217 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed July 27, 2013

The Nairobi Serena is located in the heart of the city, with decent rooms. The hotel is well done up, with decent lobby. However the age of the hotel shows in the rooms as well as the elevators, which are a bit old fashioned. We ate dinner at the Maghreb Restaurant, which served average food. Recommended as a business hotel,... More 

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1 Thank Chaitanya A
New York City, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 20, 2013

Cannot say enough lovely things about this hotel - everything about the service was incredible. We ahd a lovely visit. The restaurants had excellent food, the spa was a great place to visit. The woman working in the spa's locker room helped us blowdry our hair, was really kind... our room was well appointed, and very reasonably priced. The shower... More 

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1 Thank nyctraveler050
Paris, France
Level Contributor
166 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 stars Reviewed July 18, 2013

Outside of South Africa, Africa is certainly not known for good service in hotels. It can be friendly but it's never very professional nor is it efficient. Such is not the case at the Serena where the staff is not only nice but they are professional and efficient. When somebody tells you now, it means now and not the African... More 

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2 Thank HGBParis
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $212 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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