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Nairobi Serena Hotel

Jumia Travel$182*
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#4 of 164 Hotels in Nairobi
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$246*
$182*
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$225*
$225*
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Nairobi Serena Hotel
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861 Reviews from our TripAdvisor Community

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Showing 778: English reviews
Cologne
Reviewed March 24, 2014

We stayed in Serena as our stopover before visiting the Masai Mara. We stayed two nights then came back and stayed for one night on our way home. The Serena is not an Intercontinental hotel with marble floors, modern furnishings, and huge empty space rooms, this is the African way of a 5 star hotel and we liked it! If...

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1Thank 37miles
Europe
Reviewed March 22, 2014

Beautiful oasis just in the middle of busy Nairobi. Very comfortable rooms (although aircon in crap - this is the only thing I could complain about). Nice outside pool, lush garden and several dining options. Friendly staff at the hotel. Excellent location just in the center of Nairobi. Last time I stayed at this hotel was several years back -...

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1Thank Trav_Blogger
London, United Kingdom
Reviewed March 17, 2014

I spent two nights at the Serena on business. I liked it - pleasant rooms and bar and restaurant areas where it is possible to sit outside and enjoy the climate at any time of day. Lots of options for places to sit and have a drink or hold an informal business discussion. There is a pool in the gardens...

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1Thank Segaria226
Uxbrdige
Reviewed March 15, 2014

Beautiful serene atmosphere, lovely outdoor pool and great restaurant. Staff are friendly and courteous although could be a little faster. There are plenty of comfortable communal areas and the situation of the hotel is easy for the airport and business connections.

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1Thank UV1982
Heart of Herts
Reviewed March 14, 2014

Great hotel for a one or two night stop-over. Quite business-orientated but good range of facilities to suit all travellers. Lovely beds, very pleasant bar area & gardens, nice relaxing poolside with bar, decent currency exchange rates!

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1Thank FoodNWino
Dubai, United Arab Emirates
Reviewed March 9, 2014

Traveling to Nairobi is one of the joys of my current post, the Serena is one of my favourite hotels. Situated on the road to the Presidential Palace it boasts a wonderful garden setting within the heart of Nairobi. The hotel is built to human scale with two floors. At the centre of the hotel is a wonderful pool alongside...

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2Thank s b
Johannesburg, South Africa
Reviewed March 7, 2014

Pros: -felt familiar and comfortable--best rest I've had in Nairobi; -nice set up in the room to do work on a laptop; -staff are faultless--professional, experienced, friendly; -restaurant has outstanding food; -loved the USA Times under the door every morning. Cons: -location is a little far if you have US embassy or UN work to do; -traffic in and out...

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3Thank Tbird4495
Nairobi
Reviewed March 3, 2014

This is my 2nd nairobi serena review. My review is based on the restaurant as I didn't use the accommodation facilities. As usual the service was great, the food was fantastic, I still dream about the lemon chicken, entertainment was also good. My family and I had a blast and we cannot wait for end of year so as to...

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2Thank Maureen K
New York City, New York
Reviewed March 1, 2014

The hotel was a first stop on a Safari vacation in Kenya and it was a great welcome to the country after 13hrs flying. The rooms were well appointed and I fell in love with the art work in the halls. I'd never considered the idea of framing mud cloths, soo cool. The beds were very comfortable and the room...

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1Thank Pandora_is_Eve
South Sudan
Reviewed February 26, 2014

Did Enjoy the stay , Spa was Excellent, very peaceful , Hotel Rent a car service Mr. Jhon Karanja gave wonderful service. Easy access to town center , Staff was helpful. Choices of restaurant available , lovely garden , also nice gym.

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3Thank Rasika W
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $205 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#4 Luxury Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Nairobi Serena Hotel staff and other travelers.
15 questions
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose on the opposite side of the construction are rooms are quieter.”
716dineshj, Apr 8, 2017 | Read review
“Some rooms have a great view of the adjacent leisure park.”
Wachira44, Apr 3, 2017 | Read review
“If you are a smoker book here, great place all rounf”
465PeterB, Mar 29, 2017 | Read review
“With a small garden.”
pradipkumarp, Feb 17, 2017 | Read review
“I always recommend the Garden Suites with access to an own enclosed little garden and and exit gate to the main gardens and pool”
Safariafficionado, Feb 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Jumia Travel
$182* /night
View Deal
TripAdvisor$225
Booking.com$225
Cancelon$246
View all 14 deals
*Disclaimer
Prices are for 1 room, 2 adults
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