We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Nairobi Serena Hotel

Show Prices
#3 of 156 Hotels in Nairobi
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Nairobi Serena Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

791 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Nairobi Serena Hotel
See the most recent reviews
Showing 717: English reviews
texas
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed September 19, 2013

We used this hotel as our stopover hotel between visiting Nairobi, the Masai Mara, and Rwanda. I was a bit concerned after reading some of the previous reviews. We had rooms 501 and 317. We stayed three nights then came back and stayed for one night on our way home. My husband and I travel quite a bit for scuba... More 

Helpful?
Thank scubanutty
Kuala Lumpur, Malaysia
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 18, 2013

Serena Hotel is probably one of the more convenient hotels to stay while in Nairobi. The hotel is conveniently located, if you just got off the plane in Kenyatta Airport (which is around 40 minutes away) unless you hit rush hour traffic. The hotel is also suitable for business meetings, with nice lobby waiting area plus a very quiet business... More 

Helpful?
Thank schia48
London
Level Contributor
65 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed September 17, 2013

Useful stopover for late arrivers being near airport (but on reflection maybe we should have just taken a night flight and connected direct). A plus is as it backs on to a game park you can get your first glimpses of Giraffe & Zebra. In design and function its a classic city 4 star hotel that you'd find worldwide. But... More 

Helpful?
Thank TheEvaluatorLondon
Mandurah,WA
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 14, 2013

The Serena is your typical comfortable hotel. Situated across a park from the central business district, it is convenient if you want to go into town but difficult with traffic especially in the mornings and evenings. We stayed one night en route to Samburu and I felt safe enough in the morning to walk around the nearby streets and the... More 

Helpful?
Thank Metceni
Zurich, Switzerland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

Being advertised as the bet hotel in Nairobi I expected slightly more on everything. However I guess this is quite a lixury in Africa. For tge price you pay you would expect more - cleaner room, more welcoming staff... Overall it was nothing special however I guess still the best in Nairobi

Helpful?
Thank miskoosuch
Canberra
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 4, 2013

The Serena is comfortable and friendly. However, the service in the restaurant is quite patchy: misplaced orders, very slow. And it's awfully expensive. Location just outside the main city centre is good - a pleasant walk, safe by day.

Helpful?
Thank 60sAussiecouple
SerenaHotels, Front Office Manager at Nairobi Serena Hotel, responded to this review

Dear Guest, Thank you for taking time to write your review dated September 4, 2013 Please accept our most sincere apologies for the lapse in service delivery that you experienced when you visited our restaurant. Be rest assured that this is perhaps an isolated incidents which we will look into in more detail. Management sincerely apologize for the slow service,... More 

Brisbane, Australia
Level Contributor
151 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed September 3, 2013

After a long flight from Sydney via Perth and Johannesburg it was an absolute delight to arrive and be met by friendly obliging staff. Room was huge and lovely huge bathroom with bath. Great breakfast and dinner. Excellent room service I was certainly relaxed and refreshed to start my safari

Helpful?
2 Thank jamscone3
Lancashire, England
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed September 2, 2013 via mobile

Stayed here for a one night stop over in between safari and a week in Zanzibar and we were pleasently surprised by the hotel. A bottle of sparkling wine was delivered to our room as a honeymoon surprise along with the bed covered in petals! The real surprise was the restaurant where we had an excellent silver service dinner (the... More 

Helpful?
1 Thank saraht2
Kendal, United Kingdom
Level Contributor
90 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed September 1, 2013

The Nairobi Serena is a really good choice, when staying in the city for business or pleasure. I have stayed for both reasons and find the hotel well appointed and even better than my previous stays, a couple of years ago and over the previous decade, on several occasions. In my opinion, it is certainly the best of Nairobi's standard... More 

Helpful?
Thank Ian C
Dubai
Level Contributor
147 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed August 29, 2013

I had the pleasure of staying at this lovely property twice this month. Once when I came into Nairobi for the Migration tour and once again at the end of the tour before returning home. Very nice and decent hotel. Good rooms, very good and homely service not only at the reception but even in restaurants and room service. Overall... More 

Helpful?
Thank HussainNalwala
Questions? Get answers from hotel staff and past guests. Ask a question

330 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (300)
Viewed
Hotel & Grounds (49)
Viewed
Room/Suite (48)
Viewed
Pool/Beach Area (23)
Viewed
Dining (35)
Viewed
Bathroom (9)
Viewed
View from Room (19)
Viewed
Business Center/Function Rooms (3)
Viewed
2:22
Videos (1)
Viewed
Other (113)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Hotel & Grounds (3)
Viewed
Dining (1)
Viewed
Other (26)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Nairobi hotels
1.1 mi away
Villa Rosa Kempinski Nairobi
0.6 mi away
Sarova Stanley
Sarova Stanley
#7 of 156 in Nairobi
4.5 of 5 stars 980 reviews
0.6 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#4 of 156 in Nairobi
4.5 of 5 stars 839 reviews
Show Prices
Show Prices
Show Prices
8.5 mi away
Hemingways Nairobi
Hemingways Nairobi
#1 of 156 in Nairobi
4.5 of 5 stars 368 reviews
0.3 mi away
InterContinental Nairobi
InterContinental Nairobi
#19 of 156 in Nairobi
3.5 of 5 stars 870 reviews
2.9 mi away
The Boma Nairobi
The Boma Nairobi
#5 of 156 in Nairobi
4.5 of 5 stars 553 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $212 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, DerbySoft Ltd Shanghai HQ, HotelTravel.com, Travelocity, Odigeo, Jovago.com, Priceline, Agoda, Cheap Tickets and getaroom.com so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay