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Nairobi Serena Hotel

#8 of 145 Hotels in Nairobi
Certificate of Excellence
5.0 of 5
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Kenyatta Avenue, Nairobi, Kenya
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689 Reviews from our TripAdvisor Community

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tiburon
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 31, 2012

They were on top of every thing. Airport pick up and drop off. Stored our extra bags while we Were on a safari. Meals were mostly buffet. Tasty and wide asortment. Drinks at the bar Came fast and were fairly priced. Rooms are big and the bed comfortable

Helpful?
Thank edwardTiburon
New York, NY
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 24, 2012

Stayed here one night between Kilimanjaro travels and "roughing it" in the bush. I don't know if my being overjoyed was a result relative to my recent experiences, but I was literally jumping and squealing once the doors were closed. The rooms feel plush and high-end, with attention to detail. We're from New York, so we know what we're talking... More 

Helpful?
1 Thank nogareaux
nairobi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 10, 2012

Although I only spent 2 days at the Serena hotel, I must admit that I had a quite positive stay. With highly attentive and friendly staff and beautiful seating areas; Serena is one of the best and descent hotels I have ever visited in Nairobi. The hotel is located in perfect and very welcoming grounds (Uhuru Park Gardens). Although generally... More 

Helpful?
1 Thank edawatulo W
Maputo
Level Contributor
130 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed December 8, 2012

Service excellent, room was small but well appointed, clean and everything worked. Used the massage facilities which were excellent as well. Had supper in the hotel excellent Indian food! Breakfast was fast friendly and impressive in regards to range. Great stay.

Helpful?
Thank mwant999
Chicago, Illinois
1 review
4 of 5 stars Reviewed December 1, 2012

We enjoyed our stay here before and after a safari and it was just fine. The rooms are comfortable, the buffet breakfast wonderful, and the staff helpful. Our only regret was that we were so busy that we really didn’t get a chance to enjoy the hotel’s amenities. Our two stays here bracketed a journey (or should I say safari)... More 

Helpful?
Thank SandyeSandye
Brewer, Maine, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 25, 2012

This month I stayed at the Serena for a couple of nights before and after a 3 week Safari trip. It was a great place to rest after a grueling flight getting to Kenya and a great place to recoup and recorganized after the Safari getting ready for the return to the US. Rooms are plenty large enough, well appointed,... More 

Helpful?
Thank ChuckatShowMeStudios
Sunderland, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 22, 2012

We stayed in October 2012,for one night only, prior to setting off on safari and, based on our very positive experience, I have to agree with most reviewers. This is an outstanding hotel, serene and tranquil, despite its proximity to central Nairobi and Uhuru Park. Facilities are excellent; staff treated us, without exception, with pleasantness and first-class service: nothing was... More 

Helpful?
1 Thank David A
nairobi
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 21, 2012

Stayed here in August on a safari trip to Kenya and loved it. Great pool environment. Excellent rooms. Lobby really nice environment. Staff very professional. Location near downtown very convenient. Food restaurants very good. A true world class hotel.

Helpful?
Thank andrew s
Christchurch, New Zealand
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 20, 2012

We had a 1 night stop over in Nairobi before our safari. What a lovely Hotel. Secure, clean, friendly staff, great meals. Our only dissapointment was that we arrived in the evening and left early the next morning so did not get to enjoy this Hotel as much as we would have liked. We did spend some time sitting out... More 

Helpful?
Thank Bulmanius
Vancouver, Canada
Level Contributor
146 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed November 13, 2012

This is one of the finest hotels we have stayed in...beautiful rooms with all the amenities, including robes & slippers. A gorgeous pool area, luxurious spa facilities, a great gym with saunas, steams, showers, lockers and all the equipment you could want. There are several restaurants to choose from, an excellent gift shop with affordable prices, beautiful art pieces all... More 

Helpful?
Thank Sandy C
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