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Nairobi Serena Hotel

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#3 of 161 Hotels in Nairobi
Certificate of Excellence
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823 Reviews from our TripAdvisor Community

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Showing 745: English reviews
Liverpool, United Kingdom
Reviewed May 28, 2014

We stayed at the Serena Hotel for one night between our Masai Mara safari and flying to the Seychelles. It felt very safe and the staff were great. It was our honeymoon, and we had a bottle of champagne waiting fir us in the room. The rooms are spacious, clean and well appointed with huge comfy beds. We had dinner...

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1Thank Mary L
Manassas, Virginia
Reviewed May 21, 2014

Single woman traveling alone for research on first trip to Kenya and Nairobi felt safe and well cared for. Serena is central to everything and staff was amazing - courteous, caring and met all my needs. This is not budget, but nothing in Nairobi is and I was happy to know I was safe. Amidst all the noise and traffic...

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1Thank Nancy H
Washington DC, District of Columbia
Reviewed May 15, 2014

A wonderful hotel which offers a lovely atmosphere and great service. Things work seamlessly which is perfect for the business travel. The food is good and the gym facilities excellent. Would recommend it highly.

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Thank Ree R
London, United Kingdom
Reviewed May 13, 2014

Stayed in this hotel over the Easter Week 2014. I had a business suit, which was really nice, albeit on the pricy side, but worth it. The hotel is clean. Breakfast is varied and good. They have a nice sunny outdoor pool and a well equipped Gym. Overall I found this hotel to be a real pleasure to stay in,...

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Thank hhendron
Sydney, Australia
Reviewed May 4, 2014

I stayed at the Serena Hotel for one night at the end of a short holiday in Kenya. It was a quality and well serviced hotel, which appeared to be utilised by the local business and diplomatic community as a stylish meeting place away from the chaos of the city. The hotel is centrally located in Nairobi and includes a...

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1Thank Oz_Pete_Travels
Melbourne, Australia
Reviewed April 29, 2014

A world known hotel predominantly for the business traveller, but we enjoyed every minute of our stay to conclude our Safari Holiday. Comfortable in every way. Rooms are well designed and of good proportions with high quality fittings. Excellent showers. Pool set up is just outstanding . Bar and Lounge area busy but well served with quality service and staff....

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2Thank Ken050
Atlanta, Georgia, United States
Reviewed April 29, 2014

Very nice hotel. Beautiful grounds, friendly staff, spacious rooms. The food was wonderful. We would sit by the pools and order from the bar. Great meeting facilities as well. Overall an excellent experience. Highly recommended.

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Thank Bill W
Reviewed April 29, 2014

Friendly staff, clean rooms, decent food- especially the BBQ by the pool and the curries. The only minor gripe is the check in / out. I would advise paying in cash as I had all sorts of weird charges come through on my Amex for 2 months after my stay.

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Thank Alex W
Perth, Australia
Reviewed April 25, 2014

This hotel is a nice hotel. The rooms are nice size with a nice bathroom and have been updated in the last year or so. The buffer breakfast was great. A great selection to choice from. Toast toasted to order and same as fried eggs and omelettes. The curries that are served in the restaurant where amazing. The staff in...

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1Thank dao68
UK
Reviewed April 17, 2014

A wonderful hotel with a warm and friendly service, spacious rooms and delicious cuisine. A nice central location - near the city centre and set in beautiful gardens. We spent 5 nights at the Serena Lodges & Resorts in Masai Mara and Amboseli National Park and experienced the best locations and services on safari. Great Lodges with glorious views and...

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Thank SonsamUk
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $206 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Nairobi Serena Hotel staff and other travelers.
14 questions
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, 1 week ago | Read review
“If you have a choice find yourself another hotel”
 of 5 bubbles Hagopyouredjian, Nov 1, 2016 | Read review
“5th floor over looking the park..”
 of 5 bubbles RickT235, Oct 18, 2016 | Read review
“All Rooms & All Areas Are Perfectly Beautiful !”
 of 5 bubbles rohosafin, Oct 16, 2016 | Read review
“Rooms facing Nairobi City Centre and Uhuru Park have excellent views.”
 of 5 bubbles elizabethlS146TE, Oct 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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