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1/28/2018 1/29/2018
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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
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    1/28/2018 1/29/2018
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     3 people are viewing this hotel
    $258
    $220
    SAVE $38
    $258
    $258
    Traveler (368)
    Room & Suite (103)
    Dining (72)
    Overview
    • Excellent56%
    • Very good37%
    • Average5%
    • Poor1%
    • Terrible1%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (909)
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    331 - 335 of 824 reviews

    Reviewed February 19, 2015

    The staff, food and the service were professional and of high quality. we stayed for two nights and enjoyed a whole day by the poolside that were absolutely relaxing and enjoyable. I will recommend this place for my friends and family. thanks for the stay.More

    Thank Signe G
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 26, 2015

    We are honored that you have spared your valuable time to share with us your experience after your recent stay with us. I have shared your experience with the team here and they are ecstatic that you had a memorable stay. Our promise as a...More

    Reviewed February 18, 2015

    The hotel is at a quiet, secure, environment within the city of Nairobi. Ideal for meetings. Courteous professional staff. The hotel gives back to the community; children homes and orphan care giving institutions.More

    Thank ggruheni
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 26, 2015

    It is our pleasure that you stayed with us and have taken time to review your experience with us. We are glad that you have noticed our Corporate Social Responsibility initiatives. You are absolutely right on the part about our staff, they are our greatest...More

    Reviewed February 13, 2015

    Stayed here on business. The hotel is well situated just outside of the main business area. The hotel is an older hotel, with the rooms dated and barrooms small. However, the outside pool area is excellent as was the restaurants.More

    Thank RobertH16
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 26, 2015

    We appreciate the time you have taken to give us your ratings after your recent stay with us. We do take great pleasure in your positive comments. Rest assured that we will always strive to provide unrivaled service. We thank you most sincerely for your...More

    Reviewed February 3, 2015

    I've just returned from a 5 night stay at the Serena while I was in Nairobi for Business. No problems at all getting booked in, and arranging an airport pickup. The vehicle they sent to collect me had free Wifi in, quite a first impression!...More

    2  Thank DavidLNewcastle
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 26, 2015

    Thank you very much for elaborately sharing your comments regarding your recent stay at the Nairobi Serena Hotel for it's always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks....More

    Reviewed January 27, 2015

    I reserved at this hotel but had to cancel. The hotel charged my credit card at the time of booking however when I cancelled it had to reimburse me, according to its cancellation policy. They didn't do it, so I contacted booking.com which took it...More

    1  Thank kingfisher_baobab
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 2, 2015

    I would like to sincerely apologize for the inordinate time it took to process your refund. Please be assured that this isolated incidence though highly regrettable does not represent the proven commitment to professional and personalized guest service standards that is synonymous with the Serena...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • $217 - $307 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Nairobi
    • #6 Spa Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #8 Luxury Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 183
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Travelocity, Priceline, Orbitz, Hotwire, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Nairobi
    Add Photo Photos
    Traveler (368)
    Room & Suite (103)
    Dining (72)
    Pool & Beach (34)
    Hotel & Grounds (239)
    Bathroom (9)
    Business Center & Event Rooms (6)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
    Nairobi Gallery
    67 reviews
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    13 reviews
    .08 miles away
    Ask a question
    Questions & Answers
    Nate05
    January 11, 2018|
    AnswerShow all 2 answers
    Response from PappyManson | Reviewed this property |
    It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
    0
    Votes
    Ahmed F
    September 17, 2017|
    AnswerShow all 8 answers
    Response from angeldust54 | Reviewed this property |
    we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
    1
    Vote
    joankogo84
    June 15, 2017|
    AnswerShow all 4 answers
    Response from vivian m | Reviewed this property |
    Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
    0
    Votes
    Room Tips
    "rooms overlooking entrance and road are noisy those overlooking the Park are better"
    Read review
    "During renovation request a room as far away from the construction area....It is a bit more quiet."
    Read review
    "Ask for a room overlooking the park if you like to see the big birds!"
    Read review
    "Try to get a room with no adjacent occupant behind the TV wall."
    Read review
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