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Nairobi Serena Hotel

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#3 of 164 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Nairobi Serena Hotel
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840 Reviews from our TripAdvisor Community

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Showing 759: English reviews
nairobi
Reviewed August 18, 2014

You want a great feeling in the city? Nairobi Serena is your preferred choice. pop in for lunch if you got no time; great delicacies! But I would recommend one or two nights.... Serena is preferred by Serena Williams and you know why. Last time she came the hotel was her home so why don't follow the footsteps?

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Thank Langat C
Abuja, Nigeria
Reviewed August 17, 2014

Weekend break to Nairobi, wanted somewhere with a convenient location, but also safe and nice!! This definitely fitted that description, convenient location to get to the main sights from, felt safe and the decor and ambience are nice too. Bed in particular very comfortable!!! Food and drinks nice, service very good, not cheap but then you wouldn't expect it to...

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1Thank graciej78
Africa
Reviewed August 17, 2014

Looks and feels tired and a bit 90s. It needs a major refurb. However, the service more than makes up for it. The food, the bar, the security, the reception and the gift store. All good. Everyone greets you and genuinely so. i loved both the breakfast and lunch buffet with a bit of local foods. Both buffets were brilliant.

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1Thank kkn889
Istanbul, Turkey
Reviewed August 16, 2014

Went on business and stayed a week. This is not a slick 5 star hotel, but one which evokes the charm of Africa. It is an older hotel, well maintained and has its unique feel. The good: - Arranged a hotel car for airport pickup as I was arriving at 2 am. Efficient, and a nice Mercedes with a good...

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Thank Asiaishome
Bridlington, United Kingdom
Reviewed August 14, 2014

As a family of 3 we stayed at the Nairobi Serena Hotel for 1 night before going on to a safari holiday. We were very impressed with the hotel upon arrival and it didn't disappoint during our short stay. We got there about 8am and although check in isn't usually until much later they let us into our rooms straight...

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1Thank Christine E
Dubai, United Arab Emirates
Reviewed August 7, 2014

Just returned from wonderful weekend in Nairobi. First time staying at the Serena and would definitely go back. Service was outstanding, views from suite were spectacular. Everyone on staff just excellent and what a beautiful place. Oustanding garden! Great location. Loved it.

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2Thank Vinicius F
Washington
Reviewed July 28, 2014

This was a great experience. It was very quite and secure. I especially enjoyed the pool, gardens and the interesting decor in common areas and the rooms. With the traffic the city location may not be as convenient but I really like all aspects of this facility

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4Thank 4whatitsworth2day
Hopkinton, Massachusetts
Reviewed July 23, 2014

I have been a guest at this hotel now for nearly a week (I am on a two week biz trip to Nairobi) and I absolutely love it. My room is comfortable, clean and large. The breakfast is amazing and food and drinks in the bar are terrific. This hotel is a perfect combo of 5 star comfort and exotic...

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2Thank MileMaiden
London
Reviewed July 21, 2014

We loved the Serena - stayed here on two separate occasions on our African trip and found it to be an excellent choice. The service is fantastic throughout the hotel and staff went the extra mile for us in various ways. It offers the comfort of an international chain but with a distinctly and proudly African feel. Best breakfast buffet...

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2Thank NushNushandBooBoo
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for your review. I am delighted that you found our services up to expectation and my team is greatly encouraged. We look forward to playing host upon your next visit to Nairobi. Yours Sincerely, Daniel Kang'u General Manager Nairobi Serena Hotel.

London, United Kingdom
Reviewed July 16, 2014

Good hotel in the middle of Nairobi. I was expecting quite a lot but I found the rooms to be a bit small and darker than I thought. Service was great though with some really fantastic staff. perhaps we got a bit unlucky but the food we had on arrival took an age, arrived at different times and was pretty...

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Thank BrazeSW1
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for the review. All our rooms have a wall length window which allows lots of light and the comment on 'dark room' is uncommon. Our fitness centre too is quite spacious and I suspect that you could be referring to the wrong hotel since our location is not in the middle of the city. Kindly let me know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $221 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Luxury Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Nairobi Serena Hotel staff and other travelers.
14 questions
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“With a small garden.”
 of 5 bubbles pradipkumarp, 1 week ago | Read review
“I always recommend the Garden Suites with access to an own enclosed little garden and and exit gate to the main gardens and pool”
 of 5 bubbles Safariafficionado, 1 week ago | Read review
“I preferred the 5th floor rooms. Could the the city skyline. Can be noisy though if there is a function downstairs”
 of 5 bubbles ahappyspark, Jan 8, 2017 | Read review
“all rooms have good views and are sound proof so any room depending on your budget is good and comfortable.”
 of 5 bubbles Mwihaki27, Dec 15, 2016 | Read review
“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, Nov 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question