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11/5/2017 11/6/2017
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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
    Call to book with GetARoom +1 844-802-9445
    Lowest prices for your stay
    11/5/2017 11/6/2017
    SAVE $61
    Traveler (361)
    Room & Suite (97)
    Dining (73)
    • Excellent57%
    • Very good36%
    • Average5%
    • Poor1%
    • Terrible1%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness center
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Nov 5Nov 6
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (892)
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    321 - 325 of 807 reviews

    Reviewed January 22, 2015

    You can't beat the setting and grounds of this hotel. The pool area and lobby are world class and the gardens are beautifully maintained. The restaurant is very good and service is generally ok. The rooms are spacious and well laid out. One of the...More

    Thank T-Africa2000
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 27, 2015

    We are delighted that you have spared your valuable time to share with us your experience after the recent stay with us. I have shared your compliments with the team here and they are glad that you had a memorable stay. Our promise as a...More

    Reviewed January 20, 2015

    When I come here I dream about being at the Serena Kigali or the Serena Kampala. This Serena is really poor. It is really noisy, usually the trucks wake me up. There is a very busy road to the hotel and the windows don't seem...More

    2  Thank Ibnrushdi
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 27, 2015

    Thank you for elaborately outlining your feedback after your recent stay with us. Kindly accept our sincere apologies for we did not live up to your expectations. We do appreciate your patronage and take all your concerns positively with a view to improving the experience...More

    Reviewed January 17, 2015

    First visit to Nairobi and stated at the Serena on recommendation from our local office. - What a great hotel. Security effective and polite on entry to car park and at main entrance. Very professional welcome from door staff and reception, really made me feel...More

    3  Thank Huw C
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 27, 2015

    We are honored that you chose Nairobi Serena Hotel during your last visit to Nairobi.We feel privileged that you took the time to review us.We are delighted by the positive comments,more so because we met your expectations and contributed to a pleasant stay as you...More

    Reviewed January 14, 2015

    The hotel is very nice compared to other 5 star hotels in Nairobi. The staff is helpful and offers an excellent service. The X-mas decoration was also very nice, almost like home. The pool and garden is very nice and good maintained. The rooms are...More

    Thank Dav C
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 27, 2015

    We thank you for your review and the time taken in writing it.The positive comments are motivating and we have shared them with the entire team. Thank you for the business support and we hope to host you again in the near future. Daniel Kang'u...More

    Reviewed January 8, 2015

    Nice little hotel with a great interior (slightly outdated by international standards, but very nice by local standards). Good bar area with comfortable seats and spaces. Nice little garden to walk around in. Great choices at breakfast and dinner too, with good service all round....More

    Thank Premsy
    Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded February 27, 2015

    We sincerely appreciate the feedback regarding your stay with us last year.The entire team is delighted that we met your expectations and made your stay memorable. We thank you for the opportunity you gave us to be of service to you.My team and I are...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    • Tennis Court
    • Price range
    • $240 - $316 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Nairobi
    • #5 Spa Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #6 Luxury Hotel in Nairobi
    • #7 Family Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 183
    • Reservation Options
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    • Location
    • Kenya >
    • Nairobi
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    Traveler (361)
    Room & Suite (97)
    Dining (73)
    Pool & Beach (32)
    Hotel & Grounds (240)
    Bathroom (9)
    Business Center & Event Rooms (5)
    Sponsored by:
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    .63 miles away
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    .65 miles away
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    .34 miles away
    Fairview Hotel
    1,297 reviews
    .44 miles away
    Nearby Restaurants
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    Bhandini Restaurant
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    .30 miles away
    Nearby Attractions
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    .23 miles away
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    63 reviews
    .12 miles away
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    .08 miles away
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    Ask a question
    Questions & Answers
    Ahmed F
    September 17, 2017|
    AnswerShow all 8 answers
    Response from angeldust54 | Reviewed this property |
    we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
    June 15, 2017|
    AnswerShow all 4 answers
    Response from vivian m | Reviewed this property |
    Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
    April 10, 2017|
    AnswerShow all 2 answers
    Response from SerenaHotels | Property representative |
    Hello, The email address is nairobi @ serena . co. ke
    Room Tips
    "A very central place to stay in a very busy city."
    Read review
    "There is only 1 elevator soaroom on a lower floor may be beneficial until renovations have been completed..."
    Read review
    "stay away is best choice you can make..."
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    "Choose on the opposite side of the construction are rooms are quieter."
    Read review
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