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Nairobi Serena Hotel

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#3 of 156 Hotels in Nairobi
Certificate of Excellence
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789 Reviews from our TripAdvisor Community

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Showing 715: English reviews
Uxbrdige
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 15, 2014

Beautiful serene atmosphere, lovely outdoor pool and great restaurant. Staff are friendly and courteous although could be a little faster. There are plenty of comfortable communal areas and the situation of the hotel is easy for the airport and business connections.

Helpful?
1 Thank UV1982
Heart of Herts
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 14, 2014

Great hotel for a one or two night stop-over. Quite business-orientated but good range of facilities to suit all travellers. Lovely beds, very pleasant bar area & gardens, nice relaxing poolside with bar, decent currency exchange rates!

Helpful?
1 Thank FoodNWino
Dubai, United Arab Emirates
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 9, 2014

Traveling to Nairobi is one of the joys of my current post, the Serena is one of my favourite hotels. Situated on the road to the Presidential Palace it boasts a wonderful garden setting within the heart of Nairobi. The hotel is built to human scale with two floors. At the centre of the hotel is a wonderful pool alongside... More 

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2 Thank s b
Johannesburg, South Africa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 7, 2014

Pros: -felt familiar and comfortable--best rest I've had in Nairobi; -nice set up in the room to do work on a laptop; -staff are faultless--professional, experienced, friendly; -restaurant has outstanding food; -loved the USA Times under the door every morning. Cons: -location is a little far if you have US embassy or UN work to do; -traffic in and out... More 

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3 Thank Tbird4495
Nairobi
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 3, 2014

This is my 2nd nairobi serena review. My review is based on the restaurant as I didn't use the accommodation facilities. As usual the service was great, the food was fantastic, I still dream about the lemon chicken, entertainment was also good. My family and I had a blast and we cannot wait for end of year so as to... More 

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2 Thank Maureen K
New York City, New York
Level Contributor
174 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed March 1, 2014

The hotel was a first stop on a Safari vacation in Kenya and it was a great welcome to the country after 13hrs flying. The rooms were well appointed and I fell in love with the art work in the halls. I'd never considered the idea of framing mud cloths, soo cool. The beds were very comfortable and the room... More 

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1 Thank Pandora_is_Eve
South Sudan
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed February 26, 2014

Did Enjoy the stay , Spa was Excellent, very peaceful , Hotel Rent a car service Mr. Jhon Karanja gave wonderful service. Easy access to town center , Staff was helpful. Choices of restaurant available , lovely garden , also nice gym.

Helpful?
3 Thank Rasika W
Johannesburg, South Africa
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed February 26, 2014

Had a most enjoyable stay at this hotel over two nights with use of their conference centre which hosted our full day meeting. Most notably was the wifi service provided by the hotel - I have never experienced such a comprehensive and good wifi coverage including in the rooms and via a web cable - All free of chrge. The... More 

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Thank monicad76
Oxford
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed February 23, 2014

Spent 4 comfortable nights here. Nothing was too much trouble for the staff, including a very early checkin and late checkout. The rooms are large, well decorated and have all the amenities you might need. The hotel itself is beautifully decorated and is an exhibition of traditional cloth and artefacts. The food in the restaurant is very good and there... More 

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1 Thank daveh104
Nashville, TN
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 17, 2014

Just got back from Nairobi and stayed a couple of nights here then had a day room on the return trip. You definitely want to ask for a suite on the right side of the hotel, we were in room 133 and it was lovely. Our day room was on the third floor on the left side as you enter... More 

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1 Thank Quiteacrowd
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $213 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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