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Nairobi Serena Hotel

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#3 of 161 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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823 Reviews from our TripAdvisor Community

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Showing 745: English reviews
Reviewed 3 days ago NEWvia mobile

Hotel was excellent with a wide ranging breakfast. Staff was courteous and offered to help wherever possible. Quiet location just outside the main business district but need taxis once it turns dark. Better to change money elsewhere and there were a few difficulties with the tv system on first night.

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Helpful?
Thank Alun T
Nairobi, Kenya
Reviewed 6 days ago NEW

A wonderful experience i will most likely not forget in the near future.Awesome food and the staff are also very polite,courteous and very helpful.The area is quite part for Nairobi suitable for business meetings.

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Helpful?
Thank febrizia
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that our aim is to surpass our guests' expectations and nothing makes us happier than to receive such high ratings from you - this will go along way to motivate us to improve on our offer and service delivery. Once again, thank you and we look forward to another...

bristol
Reviewed 6 days ago NEWvia mobile

I do not stay here because it is cheap. Far from it. However for a couple of days of simple indulgence at the end of three weeks of constant activity, it is worth every penny. Room over looking the park. A saxophonist playing as you eat. Simply wonderful

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Thank kenhart
Nairobi, Kenya
Reviewed 1 week ago NEWvia mobile

Staff are friendly yet thorough right from the gate. The door men are amazing and so are the door entrance security. The security baskets are big enough to hold women's handbags. This time I did not check out the front desk and so I cannot comment on that. Some construction is going on and is blocking the view. I was...

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Thank 246ruth
Reviewed 1 week ago

Located close to the central business district of Nairobi, the Serena offers excellent accommodations and a quaintly luxurious feel. Excellent service, an abundance of dining options and great access to the rest of the city combined to make this hotel just about the perfect choice for my business trip. Rooms are well furnished and the the overall ambience is one...

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Thank Gordon X
The Netherlands
Reviewed 1 week ago

Excellent hotel, very close to the business centre of Nairobi. Very friendly and capable staff. Breakfast is OK, enough choice. Two restaurants, serving good food, especially the Indian cuisine. Beautifull garden and swimming pool. Well equiped room with complementory mini bar and coffee/tea facilities.

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Helpful?
Thank fwlp
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that our aim is to surpass our guests' expectations and nothing makes us happier than to receive such high rating from you, which will continue to motivate us to to improve. We look forward to another opportunity to be of service to you, hopefully in the not too distant...

Stillwater, Minnesota
Reviewed 1 week ago via mobile

Our first stop on a African safari trip, where we met our guides & fellow tour participants for orientation on what lies ahead the following weeks. The best in accommodations & staff.....very warm & spacious. And great nearby places of interest to visit.

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Thank Love2TravLots
Sao Paulo, SP
Reviewed 1 week ago

Two one-night stays in Ocotber, 2016, before and after safari. It is a traditional, almost horizontal hotel (5 floors), in a low-rise area one block from city center. Magnificient swimming pool and nice gardens. Rooms are comfortable, spacious, complete, well maintained. Very good wifi. Breakfast is gorgeous. The restaurant offers a variety of cuisines, one will find many options. However,...

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Thank Ernando A
Lusby, Maryland
Reviewed 1 week ago

I have been using this hotel for years. You cannot beat the location of the Serena for business meetings in Nairobi. The lobby, lounge and pool area are perfect locations for meetings, including the resident's lounge, which is quieter. I stayed at the Villa Rosa last time, and while the property is newer and nicer, the location is not optimal...

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Thank jadedtravelista
Dublin, Ireland
Reviewed 2 weeks ago

Returned here after 6 years and service and staff are as great as I remembered last time. Could have stayed in one of the newer international hotels but remembered the service here.Also location is great and feels safe. Though property is older the employees are excellent, they acknowledge you in passing and are very attentive - they seem happy there....

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Helpful?
Thank Irishgrace
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $206 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Nairobi Serena Hotel staff and other travelers.
14 questions
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, 1 week ago | Read review
“If you have a choice find yourself another hotel”
 of 5 bubbles Hagopyouredjian, Nov 1, 2016 | Read review
“5th floor over looking the park..”
 of 5 bubbles RickT235, Oct 18, 2016 | Read review
“All Rooms & All Areas Are Perfectly Beautiful !”
 of 5 bubbles rohosafin, Oct 16, 2016 | Read review
“Rooms facing Nairobi City Centre and Uhuru Park have excellent views.”
 of 5 bubbles elizabethlS146TE, Oct 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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