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Nairobi Serena Hotel

Kenyatta Avenue, Nairobi Kenya
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Free cancellation until 12/21/20
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Traveler (524)
Room & Suite (119)
Dining (118)


#29 of 274 hotels in Nairobi
Travelers' Choice
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Breakfast buffet
Poolside bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Baggage storage
Currency exchange
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Park View
1,044Reviews21Q+A100Room tips


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Popular mentions
Janet L wrote a review Apr 2020
Brisbane, Australia27 contributions8 helpful votes
Enjoyed staying here more or less in the middle of downtown Nairobi with easy access into the heart of Nairobi city while away from the hustle and bustle of the noisy part of Nairobi. The newly done rooms are nice and service and quality of meals are very good.
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Date of stay: March 2020
Sleep Quality
Liudvikas Andriulis wrote a review Mar 2020
3 contributions2 helpful votes
And I am not saying this because last night in the bar, out of the blue, the whole staff came out singing Happy Birthday to me. I have been staying in Serena since 2012, and I have seen in through the massive refurbishing they've done (when only the most loyal like me stayed with them) - to the current glory the hotel is at the moment after the refurbishing. They kept it the oasis - the gardens chirp with insects and birds any time of the day, the African culture is palpable, the service is always impecabble. I have tried it all in Nairobi over the years - Fairmont, Kempinski, Radisson - none of those give you the feel you came to the Lion King country as Serena does. I would mostly recommend Serena for people who start their Safaris from Nairobi. Serena plunges you in African decor, culture and courtesy from day one, and you don't feel Nairobi days are wasted. On a separate note - seek out the amazing Mr. Ambrose at Serena garden bar - he always does utmost to maximize your experience. History never fails - Serena is a legend, and for a reason. Consistency in service and atmosphere is hard to achieve when decades are concerned, and Serena manages that.
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Date of stay: March 2020Trip type: Traveled on business
Godmotheress wrote a review Feb 2020
Bowie, Maryland9 contributions10 helpful votes
This was our first night in Kenya and we'd had a rough flight over. It was lovely to arrive at this beautiful hotel. It was a relief to get up to the rooms and find them spacious and comfortable. We were able to get cleaned up and get in a nap before an afternoon outing. The amenities were plentiful, but our short stay didn't allow us time to make use of them. However, we did dine in the restaurant for dinner and breakfast. Our meals were delicious, and the maître d' Matthew was incredibly helpful in ensuring my husband had gluten free meals. He even had GF bread brought to the table for dinner. At breakfast the next morning, Matthew also took good care of us, pointing my husband to the gluten free section of the buffet, where he could find assorted GF breads. The waitstaff were jovial and we were so pleased with our service. I've been fortunate enough to travel the world and can easily say the service here ranks among the best I've encountered.
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Date of stay: January 2020
1 Helpful vote
Sharon S wrote a review Feb 2020
Dartford, United Kingdom78 contributions19 helpful votes
I stayed in this hotel by chance as my husband and I went on safari to the Masai Mara my husband was taken very ill and was in Nairobi hospital. I was put up in the Serena by my travel company so was on my own. A beautiful hotel and the staff looked after me very well there is nothing negative I can say about this hotel as they went above my expectations. I will be going back to Kenya and if I do an over night stay in Nairobi this is where I will stay. So I definitely recommend this hotel.😊😊
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Date of stay: February 2020Trip type: Traveled solo
2 Helpful votes
rm1003 wrote a review Feb 2020
Manchester, United Kingdom1,168 contributions260 helpful votes
I came here on business, in fact I have stayed here many times before. I love staying here because the staff are friendly and helpful especially in the gym and spa. The gym has helpful trainers and the jacuzzi and sauna is very healthy and relaxing. After the jacuzzi I was given a healthy drink which was very refreshing. The hotel is a great blend of being a 5 star hotel together with a an authentic African feel. This is due to the décor and artifacts on the ground floor. I love the doorman’s uniform. He is dressed in white, friendly yet very professional. I fully recommend this hotel for tourists and business people. I look forward to my next visit.
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Date of stay: December 2019
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
$192 - $292 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Nairobi Serena Hotel
Which popular attractions are close to Nairobi Serena Hotel?
Nearby attractions include Nairobi Gallery (0.2 miles), All Saints Cathedral (0.2 miles), and Uhuru Park Nairobi (0.08 miles).
What are some of the property amenities at Nairobi Serena Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Nairobi Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nairobi Serena Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Nairobi Serena Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Nairobi Serena Hotel?
Conveniently located restaurants include Mandhari Restaurant, The Collective Restaurant, and The Terrace.
Are there opportunities to exercise at Nairobi Serena Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Nairobi Serena Hotel have an airport shuttle?
Yes, Nairobi Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Nairobi Serena Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Nairobi.
Are any cleaning services offered at Nairobi Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Nairobi Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.