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Nairobi Serena Hotel

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Kenyatta Avenue, Nairobi Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (538)
Room & Suite (121)
Dining (116)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Nairobi Serena Hotel
Updated 08/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 347 hotels in Nairobi
Location
Cleanliness
Service
Value
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
1062Reviews23Q+A100Room tips
Traveler rating
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  • 63
  • 19
  • 16
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Popular mentions
muzungu57 wrote a review Jan 16
Kampala, Uganda237 contributions153 helpful votes
Serena Hotel offers everything you need! a nice garden, a heated pool, a big enough gym, a spa, several restaurants and bars and - for us most important - an excellent guest relation desk: due to Covid19, we had to take a PCR test the day before our flights. the hotel offers this service, taken at your room for USD 100, the results are printed and given to you the next morning! we asked for alternatives to a closed on Monday Sushi place, they provided us with a name, did the reservation! one of our flights had been rescheduled 6 hours later and the offered us a very late check out at 2200 for half of the room price. we booked, well in advance, a treatment at the Spa (deep than deeper hot stone). the treatment was done very professional and in a very high quality! we really enjoyed. overall a very pleasant stay at this first class hotel, we would always go back there!
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Date of stay: January 2022
Value
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Kenya D wrote a review Dec 2021
2 contributions
Excellent service. Beautiful hotel. Great experience. The room was high tech and exceeded my expectations. Room service was beyond my expectations and the food was the best I have ever had. I would definitely recommend staying here.
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Date of stay: December 2021Trip type: Traveled solo
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Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded 4 weeks ago
I take delight in thanking you for taking your time to give feedback on our hotel. I am proud to know that we met your expectations in all areas. Guest satisfaction is our number one priority here in Nairobi Serena Hotel. I will share your positive feedback with our Room Service Team. We look forward to welcoming you once again in the near future. Yours Sincerely Anthony Chege Hotel General Manager
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kateshuel wrote a review Dec 2021
Wishaw, United Kingdom6 contributions8 helpful votes
Booked for 3 nights but due to flight delays we missed a full day. However the two days we got were fantastic. Beautiful room, great staff especially Viktor and Eunice. Highly recommend. Beautiful warm outdoor pool. Food was delicious and room service excellent.
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Date of stay: November 2021
Location
Service
Sleep Quality
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Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded Dec 13, 2021
Dear Kateshuel, I take delight in thanking you for taking your time to give feedback on our hotel. I am proud to know that we met your expectations in all areas. Guest satisfaction is our number one priority here in Nairobi Serena Hotel. I will share your positive feedback to Victor and Eunice. We look forward to welcoming you once again in the near future. Yours Sincerely Anthony Chege Hotel General Manager
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Judy B wrote a review Dec 2021
California6 contributions
Very good COVID protocol. The staff and amenities were excellent. I have been going to Africa for almost 30 years and this was my first time staying at the Nairobi Serena. It was right up there with the best, at a good price. I would recommend this hotel.
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Date of stay: November 2021
Value
Rooms
Service
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Response from Nairobi Serena, General Manager at Nairobi Serena Hotel
Responded Dec 13, 2021
Dear Judy, I take delight in thanking you for taking your time to give feedback on our hotel. I am proud to know that we met your expectations in all areas. Guest satisfaction is our number one priority here in Nairobi Serena Hotel. We look forward to welcoming you once again in the near future. Yours Sincerely Anthony Chege Hotel General Manager
Read more
TorontoTrinigal wrote a review Nov 2021
Toronto40 contributions9 helpful votes
Our group of 28 people stayed here for 2 nights (November 9 & 10, 2021) before we started our safari adventure throughout Kenya & Tanzania. The hotel was lovely and all staff adhered to Covid protocols which made us feel more at ease. The food was very good and the room was comfortable and had everything we needed - good quality toiletries and a safe for our documents and money - we didn’t bring jewellery as safaris are not a dressed up affair 😅 We loved the rain shower 🥰 I would definitely recommend staying here.
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Date of stay: November 2021
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Response from Nickson Kanyika , General Manager at Nairobi Serena Hotel
Responded Dec 1, 2021
Dear Guest, I take delight in thanking you for taking your time to give feedback on our hotel. I am proud to know that we met your expectations in all areas. Guest satisfaction is our number one priority here in Nairobi Serena Hotel. We look forward to welcoming you once again in the near future. Yours Sincerely Anthony Chege Hotel General Manager
Read more
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PRICE RANGE
$192 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nairobi serena hotel
LOCATION
KenyaNairobi
NUMBER OF ROOMS
183
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Frequently Asked Questions about Nairobi Serena Hotel
Which popular attractions are close to Nairobi Serena Hotel?
Nearby attractions include Nairobi Gallery (0.2 miles), All Saints Cathedral (0.2 miles), and Nairobi Gallery (0.08 miles).
What are some of the property amenities at Nairobi Serena Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Nairobi Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nairobi Serena Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Nairobi Serena Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Nairobi Serena Hotel?
Conveniently located restaurants include Mandhari Restaurant, The Collective Restaurant, and Makuti Bar.
Are there opportunities to exercise at Nairobi Serena Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Nairobi Serena Hotel have an airport shuttle?
Yes, Nairobi Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Nairobi Serena Hotel have airport transportation?
Yes, Nairobi Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Nairobi Serena Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Nairobi.
Are any cleaning services offered at Nairobi Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.