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Nairobi Serena Hotel

#3 of 156 Hotels in Nairobi
Certificate of Excellence
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Kenyatta Avenue, Nairobi, Kenya
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754 Reviews from our TripAdvisor Community

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Showing 682: English reviews
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

As someone who leads wildlife photo safaris in Kenya, I've stayed at the Nairobi Serena over and over, by choice. In contrast to the chaotic sprawl of Nairobi, once you step through the threshold of the Serena you know it's a special place. The staff are welcoming and truly strive to make your stay memorable. The facility is tastefully decorated... More 

Helpful?
Thank pxljunke
London, England
Level Contributor
85 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A very comfortable stay a short drive from the International Convention Centre. Friendly staff, helpful concierge and good housekeeping. The breakfast is absolutely excellent and runs from 06:30 to quite late in the morning. Room service was good, I recommend the Indian dishes and the poolside dining area is very pleasant. Sometimes service was a little on the leisurely side... More 

Helpful?
Thank tree888
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We just had a quick stopover for a night before heading to safari. We didn't go out so can't really comment on the location. But it next to a nice park. We just relaxed for lunch , drink by the pool and dinner. Good public area and poolside. Overall service is good, staff is friendly. Nice bathroom amenity, comfortable bed... More 

Helpful?
Thank Tubbietub
Usa River
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Serena Hotel in Nairobi is a bit like a vintage Rolls Royce: very classy and elegant but you can tell that it is getting old. A lot of the decor is a kind of African Chic which in some ways covers up the distant feeling that it really needs a huge makeover to stay on top. In the meantime... More 

Helpful?
1 Thank copper375
Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This is a lovely hotel, the staff were very friendly. We stayed for one night before heading of on a safari. Breakfast was good , the only down fall was the bed it was old and needed to be replaced as it had a large dip in the middle, made it very uncomfortable .

Helpful?
Thank deh19642016
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that our aim is to surpass our guests' expectations and your feedback is important as this inspires us to improve. In this regard, we noted your comments about the bed and assure you that the bed will be replaced immediately. We thank you for bringing this to our attention... More 

Pretoria, South Africa
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I usually go to the Kampala Serena so though I had to try the Nairobi one - and of course I was not disappointed. Staff all exceptionally attentive polite and exceedingly helpful - residents seating area for meetings - food good, gym good - my abs are still hurting after a session with Charity who totally whipped me into shape(... More 

Helpful?
Thank Siobhan_Crowley
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time take to give us feedback, following your recent stay. We are glad to know that our staff were helpful and will pass your complements to them especially to Charity and Ruth at Maisha Gym. Once again thank you for sharing your experience and we look forward to serving you once again in the near future. Sincerely... More 

St. Petersburg, Russia
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is one of the best in Africa. Great rooms, staff and food. Also the fact that it feels like you are in some quiet area while in downtown Nairobi makes staying in this hotel a real pleasure. Try the egg benedicte with breakfast: this is fantastic!

Helpful?
1 Thank Tingreen
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that it is feedback such as yours that motivates us to improve on our offer and service delivery. We look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

Mombasa
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Always good to return to Serena . Class . Friendly staff. Feel at home hotel. The finest food served in their restaurants . Simple a bliss. A must to try their buffet be at lunch or diner. Worthed to try. Their natural and fresh juices yummy

Helpful?
Thank TONAMOMBASA
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that our aim is to exceed our guests' expectations and nothing makes us happier than to receive positive comments such as yours. We look forward to welcoming you back to stay with us during your next visit to Nairobi. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

Juba, South Sudan
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very beautiful hotel, very good restaurant, bar and a nice garden. Wish I could check out the Spa. Wonderful staff and service. The room was prrfect and we were treated as first class guests. Very hard to find something like this these days.

Helpful?
Thank DirkBrueggemann
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. We are delighted to know that you found our offer and service delivery to your expectations and that our staff were helpful. We look forward to another opportunity to be of service to you in the near future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel. More 

Lima, Peru
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Serena Nairobi is in my view the best hotel in Nairobi - superb luxurious ambience in all areas BUT best of all is the amazing service provided by excellent top notch staff. I will mention a just few who stood out & worth looking out for:- Matthew (Mr. Fix It), David, Laurence, Justus, Emmanuel, Esther, Nixon, Sarah and Stephen -... More 

Helpful?
Thank Roho Safi n
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. We were delighted to learn that you enjoyed your stay and that our staff at various outlets were helpful. I will surely share your comments with them. We were happy to host you and look forward to another opportunity to be of service to you, hopefully, in the not too distant... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $219 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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