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Nairobi Serena Hotel

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#3 of 156 Hotels in Nairobi
Certificate of Excellence
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791 Reviews from our TripAdvisor Community

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Showing 717: English reviews
Tewkesbury, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is very pleasant and comfortable, with nice bars and dining areas. The room was ok. However, the bathroom was small and the television in the room next door could be heard clearly in our room. Servicing of the room was good. Food service was slow. On trying to settle our bill, they did not realise that we had... More 

Helpful?
Thank lar1000
Paris
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have tried them all : intercontinental,Kempinsky, Fairmont Norfalk....none of them will bring you what Serena can! It is definitly not the newest in Town but you feel at ease as soon as you enter in this Kenyan gem the surrounding are calm and green eventough it is in the city center the noise is not a big issue like... More 

Helpful?
1 Thank worltravelerF
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time take to share your experience. Kindly note that we were delighted to host you and are glad that you found our offer and service delivery to your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel offers all the amenities you could wish for prior to a Safari. The room is big, comfortable, offers free wi-fi and has all of the amenities you need. In addition, the staff at the hotel are very welcoming. I will definitely return if visiting Nairobi again!

Helpful?
Thank DebsMB
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that it is comments like yours that motivate us to continue improving on our product offer and service delivery. We were grateful for the opportunity accorded to be of service to you and look forward to serving you even better during your next visit to Nairobi. Sincerely Daniel Kang'u... More 

Washington DC, District of Columbia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed at the Nairobi Serena on the recommendation of friend who lives in Nairobi and was very impressed. My suite was large, well appointed, comfortable bed, very nice sheets, lots of outlets for charging laptop, phone, etc., 1 large bathroom and a powder room. The hotel has several bars and restaurants, a pool and a spa. The hotel staff... More 

Helpful?
Thank Vegaccomplice
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. We are delighted to know that your stay was both comfortable and enjoyable, and that our staff were helpful. We look forward to another opportunity to welcome back, hopefully in the not too distant future. Sincerely, Daniel Kang'u General Manager Nairobi Serena Hotel More 

Delmar, New York
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time we have stayed here and have thoroughly enjoyed the experience both times. well appointed, large rooms, friendly helpful staff, comfortable beds and quiet AC units make the stay pleasurable.. It is a reasonably sized hotel so that it does not feel crowded, even at breakfast.

Helpful?
Thank Rufous72
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking your time to share your experience. Kindly note that we strive to ensure each guest has a memorable stay and your comment is a confirmation that we achieved this goal in your case. We thank you for choosing to stay with us and look forward to another opportunity to be of service to you, hopefully, in... More 

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Having liased via email with the hotel prior to arrival, a hotel taxi was waiting for us, a wonderful driver named Peter, professional and friendly. Cool bottled water on board, a newspaper and free wifi made the short journey very easy after a long journey. The reception had our room ready and offered us a free drink of choice on... More 

Helpful?
Thank amanda f
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that every guest is important to us and we are grateful that you gave us an opportunity to be of service to you during your recent stay. We are delighted to know that you enjoyed your stay and that our staff were helpful, especially our driver Peter. We will... More 

Durban, South Africa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

exccellent service, courteous staff who go the extrra mile to assist guests. Excellent food and spa and any concern raised with Chef is so professionally handled . The guest is really made to feel important

Helpful?
Thank saloschini
Morwell, Australia
Level Contributor
372 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 1 week ago

We only had the one night at the hotel after a long day trip. It was nice to find a quality hotel after the trip. Everything was clean as to be expected. The staff were friendly and helpful. Dinner was a buffet set outside near the pool. I'm not a buffet person usually but this was a little more difficult... More 

Helpful?
Thank Colint50
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience, following your recent stay. We are glad to know that our offer met your satisfaction and that our staff were helpful. Kindly note that we usually feature a Seafood Night every Friday at Cafe Maghreb Restaurant, however, a la carte menus are also available for guests who prefer something different.... More 

Washington DC, District of Columbia
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Serena is great for both leisure and business. Rooms have comfortable working space, and overall service is excellent. The pool, gym and SPA are of high quality for international standards. The main restaurant is good, but if you want a high quality meal make sure to eat at the Indian restaurant in the second floor. The hotel takes security... More 

Helpful?
Thank MesaPuyo
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us, following your recent stay. We strive to surpass our guests' expectations and your high rating will go a long way to motivate us to improve. We look forward to another opportunity to be of service to you in the near future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

Geneva, Switzerland
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Serena have maintained the high quality standard over the years. The room is comfortable and very pleasant. The staff are friendly, welcoming and helpful. The breakfast is generous in a nice setting by the pool. Try the fresh paw-paw fruits for breakfast and passion fruit juice ... simply amazing. They made my stay comfortable, after a long flight from... More 

Helpful?
Thank kephalonia
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience, following your recent stay. We were delighted to know that you found our offer and service delivery to your satisfaction and we look forward to welcoming you back during your next visit to Nairobi. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $213 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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