We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Nairobi Serena Hotel

#4 of 156 Hotels in Nairobi
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Nairobi Serena Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

776 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 702: English reviews
Boca Raton
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Solid, dependable business hotel. Well appointed rooms with all the modern comforts you would expect from a first class hotel. Excellent restaurants on sight with a great breakfast buffet. Very professional staff who were very friendly and helpful (I hope David gets to visit Miami Beach one day!!). I do wish they would watch their own internal "infomercial" on Channel... More 

Helpful?
Thank JRLAW10
manchester , england
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel staff very helpful and welcoming to both me and my wife....the pool area was beautiful, the downstairs restaurant was clean and breakfast buffet was very nice too, the upstairs restaurant was fantastic and welcomed my wife with a birthday cake after dinner accompanied by piano player playing happy birthday too...(pianist was great and played old and new songs).

Helpful?
Thank manutd20
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that we were delighted to host you and are glad that you found our offer and service delivery to your satisfaction. We look forward to another opportunity to better serve you in the future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

Iselin, New Jersey
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice staff and food. The hotel had great security. The hotel was very clean. The food was excellent. we had so many choices of different foods. Kids and adults all had different items. Front desk was very friendly even at 3am when got to the hotel.

Helpful?
Thank Nimisha P
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that your feedback will go a long way to motivate us to improve on our offer and service delivery which is our ultimate goal to exceed our guests' expectations. We look forward to welcome you back to stay with us during your next visit to Nairobi. Sincerely Daniel Kang'u... More 

Baradine, Australia
Level Contributor
183 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely hotel . Very nicely decorated throughout and kept spotlessly clean,The room was huge with a massive bed and all of the usual ammentites including an iron & ironing board, tea & coffee supplies, free mini bar & snacks, and very comfortable. The staff were lovely and very attentive and provide a turn down service at night... More 

Helpful?
Thank gypsy039
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us, following your recent stay. We are delighted to know that you enjoyed your stay and that our offer and service delivery met you satisfaction. We appreciate your comment about the TV signal and our ICT section are caring out regular checks to ensure stability. Thank you once again for sharing your experience... More 

Maputo, Mozambique
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Another great stay at the Nairobi Serena. The hotel has managed to maintain its very high standards. the room was impeccable, food delicious, gym/spa excellent and room entertainment options comprehensive. Look forward to visiting again in the near future. a sure bet

Helpful?
1 Thank EdK541
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for sharing your experience. Our aim is to exceed our guests' expectations and nothing makes us happier than to receive high rating from guests such as you. We look forward to another opportunity to serve you once again in the near future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We visited the whole country but this was one of the best hotels in that country. We got the minibar free and enjoyed it thoroughly. It was centrally located and there was very good dinner, lunch and breakfast. We regret that we reached late and could not enjoy the whole hotel.

Helpful?
Thank arnav k
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to rate us following your recent stay. We are delighted to know that our offer and service delivery met your satisfaction and we look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely Daniel Kang'u General Manager Nairobi Serena Hotel More 

North Las Vegas, Nevada
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located in the center of city so getting there probably means stuck in the traffic jam for a hour or more as driving in Nairobi often does. The restaurant offers very good food and is beautifully decorated in Morroco style but like most Africa country, waitress is not very tentitive. The room is small as it is... More 

Helpful?
Thank Lingang
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for rating us following your recent stay. Our aim is to exceed our guests' expectations and your feedback is important as this inspires us to improve. In this regard, we appreciate your comments and assure you that our bedroom rehabilitation is underway and it will correct the issues raised. Thank you for bringing this to our attention and... More 

Durban, South Africa
Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

From the time we checked in, the service we received was on point. Despite us being a large group, Grace handled our check in with efficiency and grace (true to her name)! Our rooms were beautifully appointed with attention to the little details one appreciates as a traveller; flowers in the bathroom and a well stocked, completely complimentary bar fridge.... More 

Helpful?
Thank munira_khan
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that we aim at exceeding our guests' expectations and nothing makes us happier than to receive high rating from guests such as yours. We are glad that our staff were helpful, especially Grace and we will pass on your compliments to her. We trust you will give another opportunity... More 

New Orleans, Louisiana
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My service at this hotel was excellent n refreshing! My room was a class act very comfortable n roomy! Located in downtown close to everything! My wife love the shops and dinning at the hotel! Now when it came to staff they were the greatest from the welcoming doorman,front desk,cleaning staff to the awesome cooks n bakers! There wasn't anything... More 

Helpful?
Thank trueluv2015
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that our aim is to surpass our guests' expectations in our offer and service delivery, and nothing makes us happier than to receive such high rating from you, which will continue to inspire us to improve. We are delighted to know that you found our offer and service delivery... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is enjoyable as usual, location is perfect for meetings in downtown. Clean and nice rooms, typical Serena Class. Ac/s needs full upgrade, Reception team are helpful, specially the seniors. Food is delicious, breakfast is good, requires additional arabic choices if possible, Room service is perfect and very helpful.

Helpful?
Thank Omar F
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience, following your recent stay. Kindly note that your feedback is important as it motivates us to improve. We appreciate your comment about the ACs and additional Arabic choices and assure you that we will look into this to ensure guests' comfort in the future. Once again thank you for sharing your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

329 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (299)
Viewed
Room/Suite (48)
Viewed
Pool/Beach Area (23)
Viewed
Dining (35)
Viewed
Hotel & Grounds (48)
Viewed
Bathroom (9)
Viewed
View from Room (19)
Viewed
Business Center/Function Rooms (3)
Viewed
2:22
Videos (1)
Viewed
Other (113)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Hotel & Grounds (3)
Viewed
Dining (1)
Viewed
Other (26)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Nairobi hotels
1.1 mi away
Villa Rosa Kempinski Nairobi
0.6 mi away
Sarova Stanley
Sarova Stanley
#6 of 156 in Nairobi
4.5 of 5 stars 954 reviews
0.6 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#3 of 156 in Nairobi
4.5 of 5 stars 811 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
The Boma Nairobi
The Boma Nairobi
#5 of 156 in Nairobi
4.5 of 5 stars 534 reviews
8.5 mi away
Hemingways Nairobi
Hemingways Nairobi
#1 of 156 in Nairobi
4.5 of 5 stars 346 reviews
0.3 mi away
InterContinental Nairobi
InterContinental Nairobi
#17 of 156 in Nairobi
3.5 of 5 stars 846 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range: $216 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, Travelocity, DerbySoft Ltd Shanghai HQ, Cheap Tickets, Odigeo, Priceline, Agoda and HotelTravel.com so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#4 Luxury Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay