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Hilton Nairobi

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Hilton Nairobi
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1,069 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Nairobi
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Showing 932: English reviews
Jeddah, Saudi Arabia
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 3, 2014

good hilton standard, nice arrival despite late hour, fast checkin, smily staff; good location for business, breakfast is great with good buffet and efficient service room are old, a good revamp is necessary but it is clean, my bedroom was good, good shower, and I was satisfied

Helpful?
Thank jmtjmtjmt
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members. With regards to the condition , we would like to share with you... More 

Nairobi, Kenya
2 reviews
5 of 5 stars Reviewed May 3, 2014

Well protected save place in the centre of Nairobi. Ask around and you will find some nice places to eat (fresh tilapia), drink (i-club around the corner) and shop. Friendly people everywhere and a lot of smiles.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Maarten H
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our security, service and friendliness of our team members. We appreciate your feedback, and look forward to welcoming you back soon.... More 

Sutton Coldfield, United Kingdom
Level Contributor
107 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed April 28, 2014

Stayed here for one night at the beginning of our 16 day tour of Kenya. Upon arrival from airport, got upgraded to an Executive Room on the 13th floor with great views over the city. Also offered complimentary breakfast as loyalty programme members. Nice room good size and v clean. Nice bathroom with good facilities. Yes the rooms are dated... More 

Helpful?
Thank JPSLittleAston
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members. We appreciate your feedback, and look forward to welcoming you back soon. With... More 

mahe, Seychelles
1 review
4 of 5 stars Reviewed April 28, 2014

Nicely located in city center of Nairobi. Staff is good. Hotel is good and services provided are very good and satisfactory. Good guidance for Nairobi given. I recon. I will definitely visit this hotel again.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kaushal P
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members. We appreciate your feedback, and look forward to welcoming you back soon. With... More 

Cheltenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2014

Everything at the hotel was to our satisfaction and we would definitely consider the hotel for any future trips to Nairobi. Our room and the hotel in general was clean, staff were pleasant and helpful and facilities are ideal for family stays.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Graham B
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to note that you were very satisfied with your overall experience, and thank you for the fine compliments you make about our service and friendliness of our team members. We appreciate your feedback, and look forward to welcoming you back soon. With... More 

Montreal
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed April 26, 2014

This hotel is located right in the business district / close to almost everything. Our family stayed here, as we visited Nairobi on a stop-over. The Hilton is a little dated and I can recall my childhood memories here. I visited this place when I was a kid with my dad, but it was sparkling back then. I was a... More 

Helpful?
2 Thank chrisbana
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us, and we do appreciate your constructive feedback and this will go a long way to improve our standards and service delivery to our guests. Thank you for your fine comments regarding the cleanliness of the room. Unfortunately, the physical state of our facility did... More 

Dunoon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 22, 2014

the staff were friendly and helpful , the rooms looked more for bag packers and students, the room myself and colleague were only staying for a few hours to catch up in sleep as we had been travelling for 30 hours at this time, the room looked clean enough but the bed sheets were stained and there were cockroaches in... More 

Helpful?
1 Thank Jackie M
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. Unfortunately we have not been able to meet your expectation during your recent stay with us; You have my sincere apologies for this. I am wish to advice that we are indeed in the planning process of a master plan renovation that will enhance the overall hotel facilities... More 

Travelers are raving about these Nairobi hotels

Bergen, Norway
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 21, 2014

I spent one night at the Hilton Nairobi in assocation with a safari trip to Masai Mara. The hotel in itself is a former greatness, with a nice lobby however the rooms are outdated. The first room I got was close to the pool and had a sort of moldy smell, and no air-condition working. After several complaints and efforts... More 

Helpful?
Thank Erik N
Manuela B, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your honest feedback about your stay in our facility. I am indeed very sorry to read that our facility did not meet your expectation, but I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over... More 

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed April 11, 2014

This hotel is the forgotten piece in the HILTON Hotel Chain in deepest darkest Africa. it needs a complete makeover. the only saving grace is the quality and helpfulness of the staff pity they cannot change a very ageing hotel

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gpad P
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us, and we do appreciate your constructive feedback and this will go a long way to improve our standards and service delivery to our guests. Unfortunately the physical state of our facility did not meet your expectation during your recent stay with us, as you... More 

UK
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 7, 2014

Although the hotel is tired and in need of a large amount of TLC, the staff at the Hilton Nairobi made my stay pleasant and comfortable even with the heightened security. The reception team sorted my transport everyday to and from the office and even recommended I check out at 2000hrs on my finally day so I could rest before... More 

Helpful?
Thank Catherine C
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience. We truly appreciate your nice compliments about the security and good food, and we are very happy that you enjoyed your stay. Believe me, it is comments such as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $134 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
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