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    Hilton Nairobi

    Mama Ngina St, Nairobi 00100, Kenya
    Hotel website
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    SAVE $15 $131*$116*
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    Traveler (341)
    Room & Suite (128)
    Dining (55)
    Overview

    • Excellent19%
    • Very good33%
    • Average26%
    • Poor13%
    • Terrible6%
    Travelers talk about
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    Spa
    Free Internet
    4 Star Hotel
    All hotel details
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    Rooms
    04/09/2017 04/10/2017
    Standard Room

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    Standard Room

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    04/09/2017 04/10/2017
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    Traveler rating
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    All reviews the executive lounge central location bit dated business center security meeting doorman
    Reviewed November 27, 2014 via mobile

    This hotel is really over priced and not worth the upgrade I paid for Internet and breakfast. The staff at the front desk were extremely slow. I stayed here one night and was disappointed to find this hotel not up to usual Hilton standard.More

    Helpful?
    Response from Manuela B, Director of Operations at Hilton Nairobi

    Dear Guest, Thank you very much for taking the time to share your feedback with us. I regret to see that we did not fully meet your expectation during your recent stay with at the Hilton Nairobi and I sincerely apologise for this. Our Executive...More

    Reviewed November 27, 2014

    It's been around a long time this place - and it shows. The rooms are small as it's based on a circular floor plate, always tricky that. The bathrooms are looking very tired and dated, they are probably clean, but they look dirty due to...More

    Review collected in partnership with Hilton Hotels & Resorts
    Helpful?
    Response from Manuela B, Director of Operations at Hilton Nairobi

    Dear guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I am sincerely sorry to see that the physical state of...More

    Reviewed November 21, 2014

    Well located hotel and cost effective hotel in Nairobi. Fitness facilities well designed and quietness appreciable. You can access other facilities as member. I spent some times comfortably. I recommend people while passing in Nairobi or other places to use Hilton hotel as first choice.

    Review collected in partnership with Hilton Hotels & Resorts
    Helpful?
    Reviewed November 18, 2014

    You know a place is bad when you need a key-card to get into the toilet in the lobby ...... The check-in staff tried to up-sell a room at an extra $130 a night on top of the already $300 room charge, this came down...More

    Helpful?
    Response from Manuela B, Director of Operations at Hilton Nairobi

    Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. Referring to your comments, we regret to see that we have not been able to meet your expectation during your recent stay with us....More

    Reviewed November 18, 2014 via mobile

    Had a lovely time at the Hilton. Very good customer service, warm cozy rooms and a great view of the city of Nairobi. Excellent service even when the city was under a little threat. Left valuables in my room but none was taken. Loved the...More

    Helpful?
    Response from Manuela B, Director of Operations at Hilton Nairobi

    Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and especially for mentioning our team members great hospitality and service. We appreciate to see that you enjoyed every moment of...More

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Free Internet
    • Bar/Lounge
    • Spa
    • Free Parking
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Free Parking
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Photos
    Traveler (341)
    Room & Suite (128)
    Dining (55)
    Pool & Beach (24)
    Nearby
    Nearby Restaurants
    Teriyaki Japan
    16 reviews
    .05 miles away
    Thai Chi Restaurant - The Stanley Hotel
    269 reviews
    .15 miles away
    Nairobi Java House Downtown
    160 reviews
    .11 miles away
    K'Osewe Ranalo Foods
    121 reviews
    .16 miles away
    Nearby Attractions
    Kenyatta International Conference Center
    365 reviews
    .26 miles away
    National Archives
    116 reviews
    .15 miles away
    Bencia Africa Adventure & Safaris
    55 reviews
    .23 miles away
    American Embassy Memorial Garden
    85 reviews
    .15 miles away
    Questions & AnswersAsk a question
    RachaelMcFar
    Is the room service charge 400 ksh each time you order or a one off fee?
    July 30, 2016|
    Answer Show all 4 answers
    Response from rotimi o | Reviewed this property |
    I must say I'm not sure what the service charge amount is though. I last stayed early this month but can't remember how much was charged
    0
    Votes
    RachaelMcFar
    Are there restaurants and shops outside the hotel close by or would you have to drive? Also when coming out of the airport will there be taxis available to just jump into instead of pre booking? Thanks
    July 30, 2016|
    Answer Show all 6 answers
    Response from Hatteras H | Reviewed this property |
    Absolutely. There are both within five minutes walk or less. There are also restaurants in the hotel.
    1
    Vote
    denisemaj
    do you offer transfers to Wilson airport and how long is the travel time to Wilson airport
    July 6, 2016|
    Answer Show all 4 answers
    Response from Samehww | Reviewed this property |
    I don't know
    1
    Vote
    Room Tips
    "I advise travelers to choose room from 7th floor and above"
    Benjamin D, 18 days agoRead review
    "Poolside rooms are a long walk from the lifts. Poolside rooms seem to show signs of age."
    Mark W, 29 days agoRead review
    "Avoid the hotel..."
    Pankaj50, 4 months agoRead review
    "Higher floors have a better city view."
    Valdis A, 5 months agoRead review
    "Quiet rooms are to be found on higher floors"
    Disco_Submarine, 5 months agoRead review
    "Ask for top floor or the rooms by the poolside."
    kofis262, 5 months agoRead review
    "Rooms on the far left and far right sides offer good view of the city center activities"
    ChristianMedupin, 5 months agoRead review
    "try to go for the executive level, 14th floor and up"
    mantsho, 6 months agoRead review
    "Avoid the hotel is you can find a better one!"
    William E, 6 months agoRead review
    "Higher rooms are more silent"
    SalmonAN, 6 months agoRead review
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