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Hilton Nairobi

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Hilton Nairobi
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1,070 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Nairobi
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Showing 933: English reviews
Spruce Grove, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 15, 2014

My wife and I stayed here for one night before getting on a plane for Canada the next morning. While there was nothing really wrong with the Nairobi Hilton, it was not what I would have expected of the Hilton brand. The rooms were small, the showerhead was ancient and sprayed water everywhere, the hairdryer was likely installed in the... More 

Helpful?
Thank Daniel B
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. Unfortunately, the physical state of our facility did not meet your expectation, my sincere apologies for this. However, I wish to inform you, that we are currently in the process of a master plan renovation preparation, and the bulk... More 

Pretoria, South Africa
2 reviews
5 of 5 stars Reviewed July 14, 2014

Staff at this hotel are very customer focussed and helpful in resolving any and all issues brought to their attention no matter how small. Spending a lot of time in the hotel is also great as the staff pick up on your name quickly and greet you accordingly every time the see you

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Peter N
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and that you very much enjoyed your stay with us. We appreciate your excellent comments about our team members customer care service and ability to promptly resolve issues at hand. We place great value on your... More 

Kingwood, TX, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 14, 2014

The entire team at the Holton Nairobi will make your stay exceptional!! I have NEVER had such exceptional service experience at any hotel, ever. The entire team is genuinely friendly, caring, accommodating and helpful!!I highly recommend you stay at this hotel wherever your travels may bring you to Nairobi!!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert L
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay at Hilton Nairobi. We are delighted to read, that you enjoyed every moment of your stay with us and sincerely appreciate your excellent comment about our team members hospitality and service. We take great pride in offering our guests inspiring stays, and we hope to welcome you... More 

Durban, South Africa
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 14, 2014

Given its reputation, I was expecting a lot more in terms of modern infrastructure. The free wifi was in line with modern trends and I hope more will come. The staff are however pleasant, helpful and make one want to stay longer.

Helpful?
Thank aherejons
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and facilities. We truly appreciate your fine compliments regarding our team members’ helpfulness. Believe me, it is comments such as yours that make all efforts truly worthwhile. Unfortunately, the physical state of our facility... More 

Butare, Rwanda
1 review
5 of 5 stars Reviewed July 13, 2014

I appreciated you care and all services provided to us during our stay in Hilton Hotel. I wish all the best in your business. My the Almighty God help you in every think you try to do. All Hilton Hotel staff and their family be successful.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paulin M
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us, at Hilton Nairobi. We are sincerely delighted to read your kind and encouraging words, for which I have gladly shared with our hotel team and management. We... More 

Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed July 13, 2014 via mobile

A pity because the standard of rooms for a Hilton just totally let's this hotel down. The room was small,smelly and not clean. We booked and paid for 3 adults and were put in a room with 2 single beds. We had to request this to be rectified and was fixed by a small bed being added to our room... More 

Helpful?
Thank Monty2802
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. I sincerely regret to see that our standard room did not meet your expectation, I do regret that we did not place an extra bed in your room prior to arrival and be assured that corrective measures have been taken to ensure this does... More 

Travelers are raving about these Nairobi hotels

Abu Dhabi, United Arab Emirates
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 12, 2014 via mobile

Been to many properties but Hilton Nairobi makes a mark in the country Staff nice smile as always and love the bank ,chemist and the pub which was all in one property .well done my sister hotel and keep the good work up.and also to issaih for making up my room look as new again. I no after the renovation... More 

Helpful?
Thank adolf t
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We appreciate your compliments about our team members hospitality, especially by mentioning Isaiah, our room attendant for his outstanding service to ensure your comfort. Rest assured we will reward him through our programme that... More 

Juba, South Sudan
1 review
4 of 5 stars Reviewed July 7, 2014

it has been pleasure to me to enjoy such wanderful stay in Hilton in Nairobi I am satisfied and thankful for such services it could be more enjoyable if had the opportunity to be with my family, I which I will be having the opportunity to put such into action in any time to come in the near future

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ceasar Zino R
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you and we thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay at the Hilton Nairobi and the services provided by our team. Believe me, it is comments such as yours that make all efforts, at Hilton... More 

Johannesburg, South Africa
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 7, 2014 via mobile

Hello! We stayed at the Hilton in Nairobi during our short stay in the city. I was quite disappointed as I believe this was definitely not Hilton standard. The staff were friendly and they offer fitness and training facilities. However, we were upgraded to a "suite" which hardly had any suite-like qualities from what we know from travel experiences. The... More 

Helpful?
Thank Naureen K
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. I regret to see that the physical state of our facility did not meet your expectation, for which I sincerely apologize. We are in the planning process of a master plan renovation that will enhance the overall hotel facilities... More 

Helsinkin
Level Contributor
134 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 5, 2014

Rooms were spacious but a bit rundown. Hotel needs renovation. Breakfast was great as in almost all Hiltons. We also had dinners at hotels restaurant and the pastas they served were excellent. Being a HHonors gold member we had access to the hotels lounge as well .

Helpful?
Thank 19Jack64
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing with us your nice review about your stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and truly appreciate your nice compliments about our breakfast and dinner offerings. As of the condition of our rooms, sorry for we have not been able to meet... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $135 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton EMEA, Expedia, Booking.com, Hotwire, Travelocity, Priceline, Odigeo and Agoda so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
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