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Hilton Nairobi

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Hilton Nairobi
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1,150 Reviews from our TripAdvisor Community

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Showing 1,008: English reviews
Nairobi, Kenya
Reviewed December 13, 2014

I attended a 2-day workshop at the Hilton hotel and what a surprise! This hotel looks run down the minute you enter the lobby. I have not seen the rooms and so cannot speak to that. The conference facilities are terrible. The carpet is worn out, the space squeezed, and the projector was very outdated (the color of the presentation...

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Helpful?
Thank alkenya
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for choosing to stay with us at the Hilton Nairobi and it was truly a pleasure to serve you. Regretfully, the condition of our conference facilities have not been able to meet your expectation and we sincerely apologize for the inconvenience. I am pleased to advice that we are currently in the planning process of...

Ede, Gelderland, Netherlands
Reviewed December 12, 2014

Hilton Nairobi is very conveniently located in the center of Nairobi. Perfect for business trips. Some may call the hotel outdated, I prefer to call it cosy and nostalgic. Price / quality ratio is absolutely reasonable. Staff is correct. Meals are OK though somewhat expensive. I would certainly recommand the hotel for business travellers.

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Helpful?
1Thank FDZ2013
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your compliments and feedback regarding your recent stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment with us. We are happy that you like the location of our hotel and hope to welcome you back again in the not too distant future. With kind regards, Yours sincerely...

Los Angeles, California
Reviewed December 11, 2014

I've stayed at the Hilton Nairobi a few times, on business and for personal travel, and always had great experiences. Notes on a few key areas: + Service is really above and beyond -- as an example, upon check-out, the concierge noted that I hadn't ordered breakfast, and arranged for a quick packed breakfast to be sent with my car...

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Helpful?
1Thank hp578
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and especially for mentioning our service and facilities. We are glad to read that you have made Hilton hotel, an accommodation of choice while in Nairobi. We take great pride in offering our guests inspiring stays...

Entebbe, Uganda
Reviewed December 6, 2014 via mobile

How do I start...well I reached Nairobi airport and booked Hilton hotel through an agent, after she recommended it. I told her that I have read reviews online about Hilton hotels rooms being very old etc, she quickly said Hilton refurbished their rooms(some rooms) to a modern theme. So upon hearing this, I booked it, and was driven to Hilton...

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Helpful?
Thank FlyboyFL450
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I deeply regret to see that we did not meet your expectation during your recent stay with us. Please accept my sincere apologies for the inconvenience...

London
Reviewed December 3, 2014

The service was efficient, friendlly, courteous and accommodating in all my interactions - all staff seemed proud of their job and really wanted to help out. The room was very comfortable with all amenities one would expect from an international chain. However the decor is in desperate need of renovation. There weren't any bare-threaded carpets or anything, but everything looked...

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Helpful?
Thank Cyba
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and hospitality of our team members to your liking. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are sorry to see that the state...

Madrid, Spain
Reviewed December 3, 2014

I stayed at the Hilton Nairobi for one night on a recent business trip. Like many brand name hotels in Africa, the Hilton is in need of a renovation. The lobby looks nice enough if a little dated but the room was just not acceptable for a Hilton hotel. Where to start? First, there is no free wifi which is...

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Helpful?
1Thank albertfrostysnowman
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and thank you for sharing your with us. We, however regret that the condition of our rooms did not meet your expectation, please accept my sincere apologies for this. We are currently in the planning process of a master plan renovation which will enhance the overall...

Timbuktu, Mali
Reviewed December 1, 2014

I like big hotel chains, so I picked the Hilton automatically. I shouldn't have... On arrival, I asked for a later checkout and was immediately subjected to a hard sell for an upgrade which was the same amount as the original rate, thereby doubling the cost! When I refused, the staff became a bit surly and made it clear that...

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Helpful?
1Thank salkin
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay in our Hotel Hilton Nairobi. Unfortunately we have not been able to meet your expectation and we note with great concern about our front desk team members attitude, please accept my sincerest apologies for the inconvenience caused. As of the physical state of...

Nairobi Region, Kenya
Reviewed November 29, 2014

We had a fun time, very comfortable, their breakfast buffet was awesome. the reception was amazing, very courteous, we had a fabulous time. The buses and matatus are just across the road we knew where we were headed coz we are from Nairobi, It was a nice home away from home.

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Helpful?
Thank CIku H
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your valuable feedback regarding your stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment with us as well as our facilities and the services provided by our team. We appreciate to hear that you felt at home away from home and hope to welcome you back again...

Nairobi, Kenya
Reviewed November 28, 2014

The hotel is right in the city center next to a major bus stop, therefore it was very convenient. The staff were friendly and helped those who came in late find seats as the turn out of the conference was way above what the organisers had expected. Buffet Lunch at the travellers hotel was awesome. The decor is amazing with...

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Helpful?
Thank Clara B
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your feedback regarding your recent stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment at our facilities. We sincerely appreciate your compliments about our team members hospitality and customer service as our aim is to not only meet but exceed our guests expectations. With kind regards, Yours...

London
Reviewed November 28, 2014 via mobile

We were on the 14 floor executive area and the rooms were quiet and comfortable. Small though - especially the bathroom. Bed was clean and sumptuous. Coffee facs in the room plus safe, iron board etc. Breakfast was ok in a special room on the floor above. Wifi perfectly good and fast enough for VoIP. Didn't make use of other...

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Helpful?
Thank TiredTrotter
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest and thank you for choosing to stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and greatly appreciate your compliments about room cleanliness and in-room facilities. We are happy to see that you enjoyed our customer service...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $130 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Agoda, Travelocity and Priceline so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Nairobi staff and other travelers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I advise travelers to choose room from 7th floor and above”
 of 5 bubbles benjamind467, 2 weeks ago | Read review
“Poolside rooms are a long walk from the lifts. Poolside rooms seem to show signs of age.”
 of 5 bubbles markwM3475AE, 4 weeks ago | Read review
“Avoid the hotel...”
 of 5 bubbles Pankaj50, Nov 21, 2016 | Read review
“Higher floors have a better city view.”
 of 5 bubbles valdisa2015, Oct 19, 2016 | Read review
“Quiet rooms are to be found on higher floors”
 of 5 bubbles Disco_Submarine, Oct 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question