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Hilton Nairobi

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Hilton Nairobi
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1,019 Reviews from our TripAdvisor Community

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Showing 888: English reviews
Mumbai (Bombay), India
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 27, 2014 via mobile

In the Heart of Nairobi with easy access to any location around, it is situated undoubtedly at the best location. Had prebooked the Standard Rooms through a Agent in India, being Hilton did not think of the need of looking it up on TripAdvisor and boy, was I disappointed. The standard rooms have no standard and are one of the... More 

Helpful?
Thank Khatwani_M
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We have noted your comment with regards of the physical state of our facility, and I am sorry for we have not been able to meet... More 

Haifa, Israel
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed June 23, 2014

The good about this hotel: This Hotel is conveniently located in the heart of business district of Nairobi. Safety is good and in general hotel is priced ok compering the regular price in Nairobi center. Breakfast was good with large choice and types of food. Lobby is spacious and the Pub inside the hotel is very good one. Gym is... More 

Helpful?
2 Thank HaifaMiu
Amos M, Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality. We appreciate your compliments about the breakfast, health club, prompt/accurate in-room service and security within the hotel. We are also very happy to read that you enjoyed our facilities and location. I concur with... More 

Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 21, 2014 via mobile

Only had a day visit here, with family and friends. My husband said the gym was really well equipped and the personal trainers were knowledgeable and friendly. The swimming pool is lovely with a magnificent view. You forget you're in the middle of a busy capital city. Service was really good, waiters were polite and we had good banter. I... More 

Helpful?
1 Thank Jemima89
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Thank you for sharing your experience with us about your stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience. We truly appreciate your nice compliments about our team members hospitality and service. We are also happy to note that you really enjoyed our swimming pool and gym facilities. I have... More 

Johannesburg, South Africa
Level Contributor
127 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 stars Reviewed June 18, 2014

I am a long time Hilton Honours member and stay at many Hilton hotels around the world. This is probably the worst Hilton I have ever stayed at. As many other reviewers say, it is old. But it is also cheap. In terms of rooms, the linen and the towels are old and thin. The bathrooms are very old and... More 

Helpful?
Thank TravelOften1968
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Thank you for sharing your experience with us. We sincerely appreciate your compliments on our food and security. Believe me, it is ratings such as yours that make all efforts, at Hilton Nairobi, truly worthwhile. Unfortunately we have not been able to meet your expectation on a number of areas for which I sincerely apologize; I am pleased to advice... More 

Travelers are raving about these Nairobi hotels

Johannesburg, South Africa
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 17, 2014

Had a business trip to Nairobi this June and struggled to find affordable hotel in the city. The price was great until i got hit with taxes! nevertheless, its still a great hotel with a good city location which makes getting into and out of city a problem due to Nairobi traffic problems. Security is very good, but felt a... More 

Helpful?
Thank Familyguy108
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to share your experience with us. In regards to your comment regarding extensive security searches and looking at the global security situation, I hope it will find your understanding that security of our guests and team members is one of our... More 

Mombasa
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 13, 2014 via mobile

The hotel had an excellent location, and I normally stay here when I am in Nairobi. The security is good with good check of cars, luggage and persons before entering the hotels premises. Aldo the opportunity to safely park my car overnight protected when staying there is very much appreciated in a town like Nairobi. The staff is friendly and... More 

Helpful?
Thank RoJoSo
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi; It was a pleasure for us having you as our guest. We are glad to note that you were very satisfied with your overall experience and we appreciate your compliments about our team members hospitality and service. We are very grateful to read that due to... More 

Nakhon Ratchasima, Thailand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 10, 2014

Nairobi Hilton is an old Hotel and I read many people complaining about the noise and state of the furnishings, I do understand that Hotels must upgrade at times and it is just unfortunate that this may inconvenience some guests; I think they just need to be more understanding!!! The greatest assets you have at the Hilton Nairobi are your... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Speedy6437
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your wonderful experience with us about your stay at the Hilton Nairobi. We are very glad that you were satisfied with your overall experience. We thank you for the excellent compliment about our team members hospitality. Believe me, it is comments such as yours that make all our efforts, at Hilton Nairobi, truly worthwhile.... More 

Nairobi, Kenya
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 10, 2014

The hotel was well situated with what you`d expect from Hilton in terms of room quality. The room was clean with TV, tea, coffee and a kettle. The view on the back side was of the pool which was nice. Be careful of petty crime in the surrouding area and don`t wear jewelry if you`re walking around. There are great... More 

Helpful?
1 Thank CraigTucks
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience with us about your stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed your stay and facilities. With regards to the petty crime in the surrounding areas, we do advice our guest to be cautious while walking around the city and strictly use taxes whenever visiting downtown Nairobi.... More 

Philadelphia, Pennsylvania
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed June 4, 2014 via mobile

I have never been impressed with hilton properties. And this one is no exception. Mediocre service. Rooms are large. Security was a little loose by allowing an ample supply of prostitutes to work the lobby. I didn't have any meals at the hotel so I can't comment on the food service.

Helpful?
1 Thank Onefiftyone H
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. It was truly a pleasure to serve you. We are indeed very sorry to note that our facility did not impress and our service did not meet your expectation. We also regret to read your comment that we allow prostitutes at our lobby, we concur with... More 

Mombasa, Kenya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 3, 2014

I liked the experience of staying at the hilton hotel Nairobi, it was beautiful however the sauna was not hot, ucaliptas was not available for both sauna and the steam birth. The Birth rooms are tiny and the hotel can do better if they can do some renovation for the birth rooms, the towels are very old

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Betty S
Amos M, Front Office Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We have noted your comment with regards to sauna not being hot and eucalyptus missing in both sauna and steam bath, I am sincerely sorry for the inconvenience caused. However, I wish to explain that the Sauna temperature and eucalyptus essence is adjusted/provided... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $131 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Hotwire, Odigeo, Agoda, Travelocity, HotelTravel.com and Priceline so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#16 Spa Hotel in Nairobi
#24 Luxury Hotel in Nairobi
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