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Hilton Nairobi

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Hilton Nairobi
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1,048 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Nairobi
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Showing 913: English reviews
Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 11, 2014

Hilton Staff are very helpful, and as a Gold Class member I really enjoyed the Executive lounge offering's. The Chef always got out of his way to make the treats fantastic. Security at Hilton is taken seriously and I rate it as one of the best in the City.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tendai T
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at our Hotel Hilton Nairobi . We are happy that you enjoyed your stay with us, especially for mentioning our great hospitality and security. Our team takes great pride in offering our guests inspiring stays. We look forward to welcoming you back soon. With kind regards Yours sincerely, MANUELA BRODE I Director... More 

Mahe Island, Seychelles
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 10, 2014

Really enjoyed my stay at Hilton Nairobi, staff is nice friendly and helpful, the room was nice and clean i liked so much also was close to the swimming pool :) thanks to all the team and excited to see you again

Helpful?
Thank Eng-Ahmed A
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your stay at our hotel. We appreciate your compliment about our team members friendliness/helpfulness and room facilities. Believe me, it is ratings such as yours that make all efforts, at Hilton Nairobi,... More 

Tierra Verde, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 9, 2014

Excellent hotel, clean and well run. The staff were super helpful. The security was excellent and we would definitely stay there again. Our room was very nice as we were on the 15 floor which was an upgraded room, consequently we cannot confirm the other rooms. We walked around the neighborhood, felt safe. We also walked to the Nairobi Museum... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bill S
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and appreciate your gratitude to our team members helpfulness and good security. Our esteemed guest, we are happy to see you enjoyed every moment of your stay with us here at... More 

Los Angeles, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 1, 2014

The staff, especially housekeeping were very friendly and accommodating. The bathroom was in pretty bad shape. Conveniently located. The hotel security appeared to be good and the personnel manning the gates appeared to be very observant.

Helpful?
Thank Tyronne G
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you and we thank you for taking the time to share your valuable feedback with us. We appreciate you compliments about our team members hospitality and the security within the facility. We, however regret to see that the quality of the bathroom did not meet your expectation, I sincerely apologize for... More 

Lusaka, Zambia
1 review
4 of 5 stars Reviewed September 30, 2014

The bathrooms need to be renovated ( because they are old)despite the fact that other components of services are fine. Follow up on request made are import to keep the client. For more than three times, I filled the required forms and yet did not yet receive my Hilton membership card.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Thierry K
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure hosting at the Hilton Nairobi during your recent stay with us, and thank you very much for your honest feedback. We however regret that the condition of our rooms did not meet your expectation, please accept my sincere apologies for this. We are indeed in the planning process of a master plan renovation which... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 29, 2014 via mobile

I am currently staying at the Hilton Nairobi,and firstly this cannot be considered 5 Star as the rooms a quite small and the Bathroom is very outdated(not what I would expect from a Hilton) .However the staff are very friendly and the Hotel is very conveniently located in the CBD..I would recommend this Hotel based on the location only !... More 

Helpful?
1 Thank Vahid J
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and we are glad that you enjoyed great hospitality and customer service offered to you by our team. We however regret that the physical state of our rooms did not meet your expectation, please accept my sincere apologies for this. We are indeed in the planning... More 

Fort Lauderdale, Florida
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 27, 2014

I stayed at the Nairobi Hilton in the Central Business District this past week. What I found was excellent security, a warm and incredibly helpful staff that went out of their way to exceed my expectations and good food. Yes the hotel is older but my room was lovely, with welcoming fruit and cookies and a juice and snack placed... More 

Helpful?
Thank cwtaylor1
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your wonderful experience about your stay with us here at the Hilton Nairobi. We are very glad that you were satisfied with your overall experience and great customer service. We thank you for the excellent compliment about our team members hospitality and security. We are happy that you also liked the location. Our esteemed... More 

Toronto, Canada
1 review
2 of 5 stars Reviewed September 23, 2014

The lobby is nice but thats where it ends - rooms are clean but in desperate need of renovations. Tried to book an airport shuttle and when it was time to leave there was no shuttle arranged - NOT GOOD in a city like Nairobi where cabs should ALWAYS be pre-arranged.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sumantra D
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I am sincerely sorry to see that the physical state of the hotel did not meet your expectation, but I am pleased to advise that we... More 

Travelers are raving about these Nairobi hotels

Washington DC, District of Columbia
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 22, 2014

I stayed at Hilton Nairobi for a night on my way to Masai Mara. Staff were very helpful and responsive. The room was a good size. The restaurant was nicely decorated. Easy to get to and there were taxis right outside the hotel for transfer. Thanks!!!

Helpful?
Thank Nepali_Kancha
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and facilities. It was truly a pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near... More 

New York, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

Stayed at the Nairobi Hilton in July 2014. Good room. Great view of the city. Well serviced. Excellent security. Most impressed however with the staff. I obviously ate something that did not agree with me and got very ill. Refused a doctor that was offered. The hotel staff took care of me with hot soups etc. I was able to... More 

Helpful?
Thank Olney D
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest, and thank you for choosing to stay at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and enjoyed every moment of your stay. However, I am indeed saddened to hear that caught a cold during your journey and I do... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $131 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, HotelTravel.com, Priceline, Odigeo and Agoda so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#16 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
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