We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Hilton Nairobi

Hotel website
Mama Ngina St, Nairobi 00100, Kenya
Special Offer
Save up to 30% Off
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hilton Nairobi
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,019 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Hilton Nairobi
See the most recent reviews
Showing 888: English reviews
Nairobi, Kenya
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed December 13, 2014

I attended a 2-day workshop at the Hilton hotel and what a surprise! This hotel looks run down the minute you enter the lobby. I have not seen the rooms and so cannot speak to that. The conference facilities are terrible. The carpet is worn out, the space squeezed, and the projector was very outdated (the color of the presentation... More 

Helpful?
Thank alkenya
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear guest, We thank you for choosing to stay with us at the Hilton Nairobi and it was truly a pleasure to serve you. Regretfully, the condition of our conference facilities have not been able to meet your expectation and we sincerely apologize for the inconvenience. I am pleased to advice that we are currently in the planning process of... More 

Ede, Gelderland, Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 12, 2014

Hilton Nairobi is very conveniently located in the center of Nairobi. Perfect for business trips. Some may call the hotel outdated, I prefer to call it cosy and nostalgic. Price / quality ratio is absolutely reasonable. Staff is correct. Meals are OK though somewhat expensive. I would certainly recommand the hotel for business travellers.

Helpful?
1 Thank FDZ2013
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your compliments and feedback regarding your recent stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment with us. We are happy that you like the location of our hotel and hope to welcome you back again in the not too distant future. With kind regards, Yours sincerely... More 

Los Angeles, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 11, 2014

I've stayed at the Hilton Nairobi a few times, on business and for personal travel, and always had great experiences. Notes on a few key areas: + Service is really above and beyond -- as an example, upon check-out, the concierge noted that I hadn't ordered breakfast, and arranged for a quick packed breakfast to be sent with my car... More 

Helpful?
1 Thank hp578
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and especially for mentioning our service and facilities. We are glad to read that you have made Hilton hotel, an accommodation of choice while in Nairobi. We take great pride in offering our guests inspiring stays... More 

Entebbe, Uganda
2 reviews
1 of 5 stars Reviewed December 6, 2014 via mobile

How do I start...well I reached Nairobi airport and booked Hilton hotel through an agent, after she recommended it. I told her that I have read reviews online about Hilton hotels rooms being very old etc, she quickly said Hilton refurbished their rooms(some rooms) to a modern theme. So upon hearing this, I booked it, and was driven to Hilton... More 

Helpful?
Thank FlyboyFL450
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I deeply regret to see that we did not meet your expectation during your recent stay with us. Please accept my sincere apologies for the inconvenience... More 

Travelers are raving about these Nairobi hotels

London
Level Contributor
100 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed December 3, 2014

The service was efficient, friendlly, courteous and accommodating in all my interactions - all staff seemed proud of their job and really wanted to help out. The room was very comfortable with all amenities one would expect from an international chain. However the decor is in desperate need of renovation. There weren't any bare-threaded carpets or anything, but everything looked... More 

Helpful?
Thank Cyba
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and hospitality of our team members to your liking. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are sorry to see that the state... More 

Madrid, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 3, 2014

I stayed at the Hilton Nairobi for one night on a recent business trip. Like many brand name hotels in Africa, the Hilton is in need of a renovation. The lobby looks nice enough if a little dated but the room was just not acceptable for a Hilton hotel. Where to start? First, there is no free wifi which is... More 

Helpful?
1 Thank albertfrostysnowman
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us hosting you at the Hilton Nairobi and thank you for sharing your with us. We, however regret that the condition of our rooms did not meet your expectation, please accept my sincere apologies for this. We are currently in the planning process of a master plan renovation which will enhance the overall... More 

Timbuktu, Mali
Level Contributor
68 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed December 1, 2014

I like big hotel chains, so I picked the Hilton automatically. I shouldn't have... On arrival, I asked for a later checkout and was immediately subjected to a hard sell for an upgrade which was the same amount as the original rate, thereby doubling the cost! When I refused, the staff became a bit surly and made it clear that... More 

Helpful?
1 Thank salkin
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay in our Hotel Hilton Nairobi. Unfortunately we have not been able to meet your expectation and we note with great concern about our front desk team members attitude, please accept my sincerest apologies for the inconvenience caused. As of the physical state of... More 

Nairobi Region, Kenya
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 29, 2014

We had a fun time, very comfortable, their breakfast buffet was awesome. the reception was amazing, very courteous, we had a fabulous time. The buses and matatus are just across the road we knew where we were headed coz we are from Nairobi, It was a nice home away from home.

Helpful?
Thank CIku H
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your valuable feedback regarding your stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment with us as well as our facilities and the services provided by our team. We appreciate to hear that you felt at home away from home and hope to welcome you back again... More 

Nairobi, Kenya
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 28, 2014 via mobile

The hotel is right in the city center next to a major bus stop, therefore it was very convenient. The staff were friendly and helped those who came in late find seats as the turn out of the conference was way above what the organisers had expected. Buffet Lunch at the travellers hotel was awesome. The decor is amazing with... More 

Helpful?
Thank Clara B
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your feedback regarding your recent stay at the Hilton Nairobi. We are delighted to hear, that you enjoyed every moment at our facilities. We sincerely appreciate your compliments about our team members hospitality and customer service as our aim is to not only meet but exceed our guests expectations. With kind regards, Yours... More 

London
Level Contributor
130 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed November 28, 2014 via mobile

We were on the 14 floor executive area and the rooms were quiet and comfortable. Small though - especially the bathroom. Bed was clean and sumptuous. Coffee facs in the room plus safe, iron board etc. Breakfast was ok in a special room on the floor above. Wifi perfectly good and fast enough for VoIP. Didn't make use of other... More 

Helpful?
Thank TiredTrotter
Manuela B, Director of Operations at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest and thank you for choosing to stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and greatly appreciate your compliments about room cleanliness and in-room facilities. We are happy to see that you enjoyed our customer service... More 

Questions? Get answers from hotel staff and past guests. Ask a question

344 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (277)
Viewed
Bathroom (28)
Viewed
View from Room (29)
Viewed
Room/Suite (50)
Viewed
Hotel & Grounds (33)
Viewed
Dining (32)
Viewed
Pool/Beach Area (13)
Viewed
Family/Play Areas (3)
Viewed
Other (89)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (67)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (32)
Viewed
Bathroom (2)
Viewed
Dining (7)
Viewed
Business Center/Function Rooms (3)
Viewed
Pool/Beach Area (4)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Sarova Stanley
#6 of 156 in Nairobi
4.5 of 5 stars 939 reviews
InterContinental Nairobi
#18 of 156 in Nairobi
3.5 of 5 stars 836 reviews
Upper Hill Estate
Crowne Plaza Hotel Nairobi
Crowne Plaza Hotel Nairobi
#19 of 156 in Nairobi
4.0 of 5 stars 449 reviews
Show Prices
Show Prices
Show Prices
Meridian Hotel
#24 of 156 in Nairobi
4.0 of 5 stars 103 reviews
Nairobi Central Business District
Nairobi Safari Club
Nairobi Safari Club
#49 of 156 in Nairobi
3.5 of 5 stars 212 reviews
Fairmont The Norfolk
#4 of 156 in Nairobi
4.5 of 5 stars 791 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $131 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, HotelTravel.com, Priceline, Agoda and Odigeo so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay