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Hilton Nairobi

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Mama Ngina St, Nairobi 00100, Kenya
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Hilton Nairobi
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1,012 Reviews from our TripAdvisor Community

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Showing 883: English reviews
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I spent two nights recently at this hotel recently with my girlfriend. I enjoyed its excellent services. It is simply a hotel that has been around for some time yet still oozes class. The food was excellent . Hilton serves more varieties of fruits and veges than most outlets I have been to .And this is healthy. The swimming pool... More 

Helpful?
Thank Patrick A
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at the Hilton Nairobi for one week, the hotel has aged gracefully and I think it requires some form of modernisation. All the same, it's a well oiled machinery, staff is courteous and efficient, restaurants functions well and I had an awesome experience at the business Centre where the staff were responsive to my needs. Nairobi was cold... More 

Helpful?
Thank rotimi o
Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 6 days ago NEW

My husband and I used this hotel and we found it to be a safe and solid place to stay in downtown Nairobi. From the moment we arrived, the staff were very attentive and helpful. The room was smallish but worked. The water pressure and temperature was great. The rooms were clean. The decor is a little dated but it... More 

Helpful?
Thank KellMick
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest. Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience . We are delighted to see that you enjoyed our team members great service and hospitality. We are also happy that our facilities were to your liking. However, I... More 

Stuttgart, Germany
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Amenities were sufficient and Staff were friendly, but the hotel lacked something for which I cannot explain. I was offered a very good deal on an upgrade but given my brief stay it made little sense. I was awoken by drilling and voiced my dissatisfaction with the circumstances. I've been assured a free upgrade upon my next style but I'm... More 

Helpful?
1 Thank Hatteras H
nyny
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice safe hotel with a great staff. The front desks main job is to up sell you so be prepared. IF you want to spend less than $200 find another hotel. There are many good ones for under $100. IF money is no object that this is a fine choice. It's a good clean safe place for before or after... More 

Helpful?
1 Thank jgb0907
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality, facilities and safety. It was truly a pleasure to serve you, and we appreciate your feedback. We look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of... More 

Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This was one of the most disgusting hotels I have ever stayed at. We stayed here 1 night on our way to the airport. I don't think our room had been cleaned...ever. The restaurant was horrible, the food was not edible. They charged us $75 US for rice. I would stay away from this place.

Helpful?
4 Thank Lindsay H
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay in our Hotel Hilton Nairobi. Unfortunately we have not been able to fully meet your expectation. Please accept my sincere apology for you did not find our rooms, restaurant and food to your liking; Rest assured our Executive Team is currently looking into... More 

Travelers are raving about these Nairobi hotels

Washington DC, District of Columbia
Level Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: Security at hotel entrance, friendly service throughout the hotel, clean. Cons: Room decor needs updating, institutional feel I found the staff at the hotel to be uniformly polite, friendly, and helpful. From check-in to departure, they were terrific. The housekeeping staff did a good job each day. The restaurant staff kept things going when it was time for meals.... More 

Helpful?
1 Thank WashDCRoad_Warrior
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and enjoyed every moment of your stay, and grateful to note that you enjoyed great hospitality and customer care from our team members. We are also happy to read that our room cleanliness was to your... More 

Ras Al Khaimah, United Arab Emirates
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

A very warm welcome by the doorman and the bellman I was treated to a high floor with city view where I stood and enjoy the view of busy city of Nairobi, The house keeping team Emma and her colleague were so amazing the traveler restaurant team Joseph, Ruben, Eunice, Emma, Chef George, Jane and the rest were so friendly... More 

Helpful?
Thank josephochai95
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi . We are glad that you were very satisfied with your overall experience and appreciate your gratitude to our team members great hospitality and customer care across the departments. I have happily shared your comment with the team and management. Our esteemed guest, we appreciate to... More 

Stockholm, Sweden
Level Contributor
12 reviews
12 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Have stayed in Hilton many times and the feeling is always the same, homely, calm and a sense of class. I loved my HHonors room with views of Nairobi City. The gym is refurbished and got all I needed and loads of help from a lovely gentleman. I had the entire swimming by myself in the morning, sauna n steam.... More 

Helpful?
Thank Beatris74
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay with us here at the Hilton Nairobi. We are delighted to hear that you enjoyed every moment of your stay; Our facilities, view of the city from the room and customer care services provided by our team were very much to your liking. We appreciate to hear... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I took a room by the pool with the view of the picture posted. The room was good, spacious, big flat TV, comfy bed and with Internet access. Although the Internet isn't too great and cuts a lot. The toilet wasn't too clean. I ordered room service at around 11pm and most of the options on the menus weren't available,... More 

Helpful?
1 Thank Samehww
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest Thank you for taking a moment to share your experience about your recent stay with us here at Hilton Nairobi. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well-being very seriously and always hope to meet the guests expectations. Rest assured we have taken note on your comment about cleanliness... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $130 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Hotwire, Expedia, TripOnline SA, Odigeo, Priceline, HotelTravel.com, Travelocity and Agoda so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#16 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
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