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Hilton Nairobi

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Hilton Nairobi
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1,071 Reviews from our TripAdvisor Community

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Showing 934: English reviews
JHB
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here last week while on business. The hold is a bit old and could use a face lift and room upgrade. I stayed in the executive level on the 15th floor. The executive room was an average standard room of a normal hotel. The bar fridge wasn't cold yet on. On the upside, the buffet breakfast and dinner were... More 

Helpful?
Thank mantsho
Accra, Ghana
5 of 5 stars Reviewed 2 days ago NEW

All hotel and room facilities are clean. i used this hotel last year and this year on my arrival all the staff i came in to contact with during my stay last were able to recognise me and offered me a warm welcome..and i really felt at home. i love the smiles on the faces of the staff, always ready... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Veronica C
Pretoria, South Africa
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I spend a lot of time at this hotel when on business in Kenya. My stays vary from a minmum of 1 week to a maximum of 3 weeks. The staff are always pleasant and very helpful. There are too many to remember all the names but if you ever need assistance Jana Adala is always ready to listen and... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Peter N
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing Hilton Nairobi for your accommodation of choice while in town. The time taken to share your feedback with us is most appreciated and we are glad to note that you were very satisfied with your overall experience. We sincerely appreciate your great compliments about our team members’ helpfulness and customer care service, which provides... More 

California
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Overall best hotel in Nairobi. Good food, nice rooms, well stocked executive lounge. Super nice staff. Parking is a bit challenging but so is driving. Recommend driver. Trip to and from airport is roughly 1 hour for the few miles. Hotel arranges transport for a fee.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank FRANK V
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your nice feedback regarding your stay at the Hilton Nairobi. We are delighted to hear you enjoyed every moment of your stay, our facilities and the services provided by our team. I am glad to say that we take great pride in offering our guests inspiring stays. We truly appreciate your feedback and... More 

Bremen, Maine
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This is all a bit sad: I had not been back at the Hilton Nairobi for almost 20 years! However, before then, I had stayed here perhaps a dozen times. I had expected that the Hilton Nairobi would bring back memories of those days: Super rooms, fantastic food, engaged staff, really a fun place to stay. To my surprise, all... More 

Helpful?
Thank William E
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. The time taken along with the effort made to share your feedback with us is most appreciated. Unfortunately, we have not been able to fully meet your expectation, my sincerest apologies this and I regret the dissatisfaction; Your valuable feedback is reviewed by the Executive team.... More 

Travelers are raving about these Nairobi hotels

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We have stayed 2 nights at Hilton Nairobi. Even though the rooms are a bit old the services the hotel has are very nice. Safety is priority and the staff (front Office, restaurant and bellboys) are great. Thank you to Dorothy at reception who awarded us with a late check out!

Helpful?
Thank MIRIAM A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your review about your recent stay at Hilton Nairobi. We sincerely appreciate your compliments about the great hospitality accorded to you by our team member, with a special mention to Dorothy for her outstanding service. Rest assured, we will reward her, through our programme that recognizes our team members who display such kind... More 

North York Moors National Park, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

apart from faded and shabby rooms this hotel is still in the 1990's, however the worst by far were the prostitutes touting for business around the bar area. Music and 3 soccer matches were blaring out and it made the entire evening uncomfortable. I shall never use this group of hotels again

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank knayton
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your review about your recent stay with us. Unfortunately we have not been able to fully meet your expectation as you indicated in the review. Please accept my sincere apologies for the inconvenience experienced and rest assured our... More 

Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

In terms of services, you won't be disappointed since this Hilton delivers on the range of services you'll normally expect from a Hilton. For example, I needed some adjustments made to a few pieces of clothing and they had an in-house tailor who did an excellent job. Moreover, it was complementary for guests, though I think it's only fair to... More 

Helpful?
Thank MonsieurPeregrine
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback about your stay with us here at Hilton Nairobi. Again, we thank you for applauding our team members for their hospitality and outstanding customer service. Delightfully, we read your nice compliments about security within the facility. We, however regret to note your concern with the physical outlook... More 

Kisumu
1 review
4 of 5 stars Reviewed 1 week ago

Good location, efficient and friendly staff. Excellent breakfast and good fast internet. Hotel could benefit from facelift since some facilities in room eg shower and bath tubs relatively old fashioned.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank X61SUjohnv
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful. We thank you for choosing to stay with us at the Hilton Nairobi. It was truly a pleasure to serve you and we are glad to note that you were very satisfied with your overall experience. Thank you very much... More 

Norwich, United Kingdom
Level Contributor
113 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights whilst on a business trip. The hotel is very centrally located in Nairobi which can mean it takes a while to get there from the hotel depending on traffic but it is handy for accessing the city and the area it is in feels perfectly safe. The hotel was, I think, built in the... More 

Helpful?
Thank Simon S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your review about your recent stay at Hilton Nairobi hotel. Our Executive team is currently looking into your detailed comments following your experience, and rest assured corrective measures have already been put in place. We however note that you were happy with the great hospitality of our team members. We truly appreciate your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Price Range: $135 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Hotwire, Hotels.com, Travelocity, Agoda, Odigeo and Priceline so you can book your Hilton Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
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