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InterContinental Nairobi

getaroom.com$105*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
$166*
$105*
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$133*
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InterContinental Nairobi
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952 Reviews from our TripAdvisor Community

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Showing 863: English reviews
Maputo, Mozambique
Reviewed January 1, 2014

Very busy hotel in the central Nairobi. Quite popular place, lot of people at all times, but still very cosy and charming Rooms are decent, breakfast very good, lunch and dinner buffet rich and diversified. Only the pool is not really appealing, too close to the bar… In general highly recommended especially for short business trips

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Helpful?
Thank Helena_Maputo
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Helena_Maputo We are grateful for your review. We are happy that you found our rooms cosy and charming. We are also pleased to know that you enjoyed the meals in our restaurants. We look forward to welcoming you back soon. Regards, Karl Hala Regional General Manager, Africa

Toronto, Canada
Reviewed December 31, 2013

This was the last day of our honeymoon. Everything seemed to be going great. The front desk was excellent in their service until we called the room service to order dinner and then it was turmoil. The messed up our order three times and by the time they finally got the order right, it was two hours later.

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Helpful?
Thank Obidimma E
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Obidimma E Thanks for sharing your feedback. We apologize for the inconvenience caused by the delay in the room service order. We have put measures in place to ensure this is addressed. We have also responded to you directly via e-mail. Regards, Karl Hala Regional General Manager, Africa

Dubai, United Arab Emirates
Reviewed December 30, 2013

very old rooms, very old hotel, stinks ,dirty and smelly ... Food is below average and they really need a complete makeover...Stay in the Fairmont instead. The location was very good though, middle of the business district... This is important since Nairobi can get very crowded at times

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Helpful?
Thank tamersalahsaleh
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear tamersalahsaleh, Thank you for your feedback on trip advisor. It is our goal to consistently provide superior service and accommodation to our guests. Your comments are vital to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure continued guest satisfaction. We value your feedback....

Harare, Zimbabwe
Reviewed December 26, 2013

This is the second time I have stayed at the InterContinental, Nairobi.. Over a weekend of mixed and contrary emotions....tragedy at the Westgate Mall....euphoria at the Moi Stadium where enya lifted the Safaricom sevens title, the interContinteal was a good mix of both emotions with its muliti cultural clientelle, and friendly Kenyan staff A comfortable stay at both a sad...

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Helpful?
Thank Richard K
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear amit J Thanks for staying with us and for your great review. We are glad that you found our rooms luxurious, our staff courteous and enjoyed our breakfast menu. We are grateful that you noticed the popularity of our Hotel. We do our best to maintain great service which is why we are popular. We look forward to your...

Gurugram (Gurgaon), India
Reviewed December 21, 2013

Nairobi is a city, which can be enjoyed if one is in heart of the city, that's where the business is in day time and life in the night and Intercontinental is in the bang middle of the city. The hotel has extremely good and luxurious room, courteous staff, good breakfast menu. The hotel lobby seems to be small when...

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Helpful?
1Thank amit J
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear amit J, Thank you for your review regarding your recent stay with us. We are happy to learn that the proximity of our hotel, quality of rooms, breakfast and courteousness of our staff met your complete satisfaction, thus your memorable experience here in the hotel. We look forward to another opportunity to host you in the future. Kind regards,...

Houston, Texas
Reviewed December 2, 2013

When it comes to hotels in Nairobi, this one is as good as you are going to get. Good showers with plenty of hot water, generous outlets to charge your electronics up, clean and relatively friendly. The LEAST friendly part are the locals at the entrances and in the lobby, who treat you like a speed bump, but that isn't...

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Helpful?
Thank kqhouston
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear kqhouston, Thank you for your review. We are happy that you loved the view of your room and ability to power your electronics in the comfort of the restaurants. We have taken note of your concerns about the security measures at the entrance to the lobby. We regret any inconvenience caused to you. It is our responsibility to ensure...

Cairo, Egypt
Reviewed November 29, 2013

i was surprised of the level of intercontinental Nairobi , it seems that intercontinental forgot they have an hotel in Nairobi , the staff is good , friendly , and trying to do their best , however the facility itself is old , not maintained , and is not worthy for that high rate , comparing to other hotels in...

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Helpful?
Thank KaRiMaSsEm
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear KaRiMaSsEm, Thank you for taking time to post your review. Our attention is drawn to the concerns you have raised regarding to the condition of the hotel. We apologize for the inconvenience caused to you. We are working on a plan to upgrade our product, in order to enhance your comfort and satisfaction during your future visits. We are...

Kampala, Uganda
Reviewed November 20, 2013

I had a memorable stay overall at intercontinental Nairobi which is in a reasonably quiet part of the city. The rooms are very nice clean and comfy for the business and leisure traveller and full marks for that. Ok the TV could do with some tech update but at least it works. Room facilities were gr8 The meals were excellent...

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Helpful?
1Thank Howard C
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Howard C Thank you for posting your review. We are always happy to receive feedback. We are grateful that you found our rooms nice and comfortable and the meals excellent. We apologize for the inconvenience you faced in Makuti Bar and are glad that this was sorted out for you. We look forward to welcoming you back. Regards Karl...

Washington DC, District of Columbia
Reviewed November 17, 2013

A Nice hotel in the heart of Nairobi. Employees are very friendly and helpful. Some rooms are being renovated and upgraded with plasma tvs. My room did not have a plasma, previously informed by the receptionist but had a nice view of the city . The breakfast was very rich in all aspects. Several restaurants and bars around the hotel....

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Helpful?
Thank Kool2bbop
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Kool2bbop, Thank you for sharing your experience with us. It is great that you found our staff friendly and helpful. We also appreciate your compliments for our breakfast - very rich in all aspects. Security of our guests is of key concern to us and we are happy you noticed this. We look forward to seeing you again in...

Salt Lake City, Utah
Reviewed November 13, 2013

The Hotel Intercontinental Hotel in Nairobi is much like main stream American hotels in the US. Our rooms were large and comfortable, the service good, and the security very good. We were there before and after the bombing of the mall and the management was very security conscious. We tried all of the restaurants. All were at best ok and...

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Helpful?
1Thank Jim F
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Jim F, It was our pleasure to provide you with a safe environment during the challenging times after the Westgate Mall attack. We look forward to your next visit. Regards, Karl Hala Regional General Manager, Africa

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $146 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, IHG, Agoda, Hotwire, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#20 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Nairobi staff and other travelers.
14 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher is better, less noise from the very busy street and huge parking lot at the front”
Danddana, 2 weeks ago | Read review
“I am not sure may be top floor (7th) with a city view”
  • View through the window
  • Bed all perfect
  • City view from the room
  • The room
  • Trees full of birds
sojanipe, 3 weeks ago | Read review
“choose the rooms facing the poolside for pleasant views”
ganeshbhandari2011, Mar 24, 2017 | Read review
“Ask for a room away from the lift shafts”
BRYANP541, Jan 29, 2017 | Read review
“Certain floors are refurbished recently. So may be ask for rooms in one of those floors.”
GodwinT3, Jan 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$105* /night
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