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InterContinental Nairobi

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InterContinental Nairobi
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836 Reviews from our TripAdvisor Community

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Showing 756: English reviews
Des Moines, Iowa
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 6, 2013

Like many Americans visiting Kenya , we stayed at the InterContinental for two nights before a two-week long photo safari; and, then for our final night in Africa before beginning the long trek homeward. I would agree with most of the other reviewers that the hotel was a bit "down at the heel", but it was clean, spacious, and the... More 

Helpful?
Thank David L
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear David L, Thank you for taking the time to write a most complimentary review about your recent stay at InterContinental Nairobi. I greatly appreciate your kind words about our hotel and in particular your comments about our friendly and accommodating staff, spacious and clean rooms. I do look forward to the opportunity of once again welcoming you back to... More 

Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 3, 2013

I stayed at Hotel intercontinental for a night on my way to Nakuru...and would like to say I was pretty impressed by the quality of service and it's strategic location given the massive traffic jams in Nairobi. If you want to get out & about in the heart of Nairobi, this is your best bet hotel. Had always by- passed... More 

Helpful?
1 Thank Chilli-Bite
KarlHala, General Manager at InterContinental Nairobi, responded to this review

Dear Chilli-Bite, I am happy that you have appreciated one of InterContinental Nairobi`s assets among many others - great location in the heart on Nairobi, and an ability to provide a wide variety of restaurants to dine from. On the other hand, I apologize for your dissatisfaction at the main dining due to lack of your preferred choice of food... More 

Athens, Attiki, Greece
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 28, 2013

Stayed in Intercontintental during the first week of April. The hotel is old and that's is biggest drawback. Other than that, the room was spacious and clean and the service excellent. All the staff was friendly and very happy to help. Breakfast was very good with a big variety to choose from. I did not enjoy the dinner though. Although... More 

Helpful?
Thank Konstantinos M
KarlHala, General Manager at InterContinental Nairobi, responded to this review

Dear Konstantinos M, Thank you for taking the time to share your thoughts with us. I am happy to note that you enjoyed your stay here at InterContinental Nairobi. I am delighted that you noted the great variety that our breakfast team offers besides our polite and helpful staff. Kindly advice me on your next visit so that we can... More 

San Diego, California
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 27, 2013

Stayed one night in February 2013. The lobby area, restaurants were of a 4 star hotel but the room was definitely dated and needed updating. It was clean but definitely a disappointment. Sat by the pool bar and had cocktails and then Indian food in their restaurant. They charged 4 star prices but the Indian food was only so so.... More 

Helpful?
Thank Hopalongtravel
KarlHala, General Manager at InterContinental Nairobi, responded to this review

Dear Hopalongtravel, Thank you very much for your feedback regarding your recent stay with us. I was most pleased to read that you enjoyed our cocktail by the pool as well as our great variety of food served at breakfast. I am also happy to note that you had an opportunity to dine in the Indian Restaurant I appreciate your... More 

California
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 26, 2013

We spent a total of 4 nights at the Intercontinental Nairobi. You are greeted with Security and very well dressed hotel employes. The front desk was very helpful, I had paid for an upgrade and they changed the room at my request. The staff is impeccably dressed, pressed suits and very polite and proper British English. Our room was Very... More 

Helpful?
Thank LDACalif
KarlHala, General Manager at InterContinental Nairobi, responded to this review

Dear LDACalif, Thank you for sharing your comments with us here on TripAdvisor. I am delighted to hear that you enjoyed your stay with us at InterContinental Nairobi. I am very pleased to note your comments about the Hotel Security, courtesy, decency and service quality of our staff, comfort and cleanliness of the guest rooms, quality and variety of food... More 

San Luis Obispo, California
Level Contributor
88 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 21, 2013

Given the location next to the Kenyan Parliament building, one would expect a top-of-the-line hotel. And maybe this is the best Nairobi has to offer. Certainly the lobby lounge was nice, and usually fairly full of well-dressed people. But we found the rooms (we had two different rooms on two different occasions) to be suffering from deferred maintenance--a towel rack... More 

Helpful?
Thank ken r
KarlHala, General Manager at InterContinental Nairobi, responded to this review

Dear Ken r, I am very grateful that you have chosen InterContinental Nairobi as your hotel of choice. It has always been our goal to consistently provide high standards of service and facilities to our guests. Your appreciation of our efforts is indeed an inspiration for us to continue to excel in creating “Great Hotels Guest Love”. On the other... More 

New York City, New York
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 18, 2013

I have stayed at the Intercontinental 5 times over the last 2 years on business trips. The staff has been friendly and helpful, the rooms have been clean, the food has been good and things have been safe. However, internet is expensive and intermittent, Club room access is expensive, and it takes a LONG time to get coffee or tea... More 

Helpful?
Thank traveler8188
KarlHala, General Manager at InterContinental Nairobi, responded to this review

Dear traveler8188, Thank you for choosing InterContinental Nairobi to be your Home Away from Home. It is to our utmost pleasure to read your lovely feedback about your recent stay at our hotel about; friendliness of our staff, cleanliness of our guest rooms, quality of food and safety of guest rooms. I am delighted to advice you that internet service... More 

London, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 10, 2013

As a priority customer got a good deal here - upgrade to suite but only begrudgingly got the other part of royal ambassador benefit i.e. club access. Rooms are dark in colour - certainly does not reflect the vibrancy of the city or country. Lots of complaints about internet - I got it for free so if you are staying... More 

Helpful?
Thank GregMcT
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear GregMcT, Let me first thank you for choosing InterContinental Nairobi during your visit. I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services. We are striving to monitor and improve our services and facilities we offer to all our guests. We are always pleased to receive areas for development of... More 

London
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 9, 2013

Stayed here for 4 nights for a conference. Overall an excellent hotel but they could surely change their internet pricing now we are in the 21st century... Pros - Excelllent service. - Good food, with plenty of variety for the lunchtime buffet and room service, as well as a superb Indian restaurant. - Biggest TV I have ever seen in... More 

Helpful?
1 Thank morgie1000
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear morgie1000, Let me first thank you for choosing InterContinental Nairobi during your recent visit. I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services. We are happy that you enjoyed our good food and our new TVs. We also appreciate your feedback about the internet. We will put your comments... More 

san francisco
Level Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed April 7, 2013

We stayed at this hotel for two nights. Loved the restaurant, they had a great breakfast buffet too. The concierge was helpful in getting me to a "chemist" so that I could get a prescription refilled (I had forgotten at home). Staff was friendly - rooms were modern and updated. Can't see what others have complained about. Oh yes -... More 

Helpful?
1 Thank claudia
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear claudia, Thank you for choosing InterContinental Nairobi. It was my pleasure reading that you enjoyed your stay at our hotel during March 2013. Looking forward for the pleasure of welcoming you back to InterContinental Nairobi in the near future. Regards, Karl Hala Regional General Manager, Africa More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $157 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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