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InterContinental Nairobi

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InterContinental Nairobi
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871 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Dubai, United Arab Emirates
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 22, 2013

We stayed in this hotel just for one night on our way to safari. The location is great and the room was good however it was a Friday when we stayed in the hotel and the noise from the disco across the road was crazy, it literally sounded as though it was in our room. It didn't finish till 3am... More 

Helpful?
Thank EmmaH01101981
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear EmmaH01101981 We are happy that you found our location great. It is sad that your stay was affected by the noise from the disco across the road. Usually any function taking place in our neighboring conference centre is licensed hence we are limited in how far we can control it. We however provide notice to our guests and also... More 

Bucharest, Romania
Level Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed September 20, 2013

We stayed at this hotel for three nights before living for the safari. Pluses: - The hotel has a great location in the center of Nairobi, also close to Uhuru Park. - Hotel staff was very friendly and helpful. - Breakfast was good with a variety of selections. - The room was fairly clean and comfortable. - The hotel has... More 

Helpful?
Thank Nicoleta I
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Nicoleta I We are grateful for your comprehensive review. We appreciate your recognition of our location, friendly staff, great Breakfast, comfortable room and the smoking options. We would be glad to negotiate a special rate for your next stay. Kindly contact our reservations agent directly on e-mail: reservations.icnairobi@ihg.com. Regards, Karl Hala Regional General Manager, Africa More 

Doha, Qatar
Level Contributor
79 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

Visited nairobi and stayed in intercontinental hotel. Right from receiving from the airport to checkin service was excellent and staff are well trained and customer oriented. I used the bar and indian restaurant both places had good food and drinks. Since I had privelage card there was a room upgrade and invitation for cocktail party which was wonderful met some... More 

Helpful?
Thank Sudhir C
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Sudhir C It was great to have you stay with us. We are glad that you enjoyed being served by our well trained and customer oriented staff. We are also glad that you found our rooms cosy and comfy. We look forward to your next visit. Regards Karl Hala Regional General Manager, Africa. More 

Burlington, Vermont
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 17, 2013

While the room I stayed-in had been recently upgraded, and the restaurants were quite good, I found he hotel to be (overall) below the Intercon's standard. The lobby was crowded and dirty; the furniture in the lobby/restaurants was dated; and,my recently updated non-smoking smelled of stale smoke.

Helpful?
Thank ramzyk
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear ramzyk, Thank you for letting us know of your experience. Your comments will be taken into account as we work on a plan to upgrade our facilities. Regards, Karl Hala Regional General Manager, Africa More 

Melbourne, Australia
Level Contributor
139 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 15, 2013

We arrived at the hotel after a 12 day Safari for one night before flying back to Johanneburg the next day. The hotel was a welcome change from the lodges with a bit of a "touch of luxury", however the place was a little run down in places. The room size was reasonable and the bed comfortable medium to firm,... More 

Helpful?
Thank skiclubtraveller
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear skiclubtraveller Thank you for sharing your experience with us. We are glad that you found our room size as reasonable and bed comfortable. Our Engineering team have taken note on your concerns on maintenance of the Hotel. We are working on a plan to address the areas of concern. Thanks once again for your feedback Regards Karl Hala Regional... More 

Pretoria, South Africa
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 15, 2013 via mobile

If you plan on taking a trip to Nairobi and have business in the city centre, this is a great place to stay. I was first impressed with the security as we drove up and entered the hotel. I was then warmly greeted by the very friendly and professional staff. The service was quick and kind. The rooms are not... More 

Helpful?
Thank Gerrit777
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Gerrit777 We thank you for your feedback. We are happy that you enjoyed being served by our friendly and professional staff. It was our pleasure serving you. Regards, Karl Hala Regional General Manager, Africa More 

Bangalore, Karnataka, India
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 13, 2013

Intercontinental is a stone's throw from the Kenyan parliament, the hotel preferred by visiting dignitaries and country heads. However, as a business user, I found the property old and needing a fair bit of renovation. Services and restaurants are perfect. In the heart of the city, so sometimes need to let traffic clear. My long stay was overall satisfactory, would... More 

Helpful?
Thank Ravi512
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Ravi512 Yes, we are the hotel of choice for visiting dignitaries and country heads. We are happy that you noticed this. Thank you also for highlighting that you found our restaurant services perfect. We also thank you for the feedback on the need for renovation. We are working on a plan with the owners to have this done. We... More 

Reno, Nevada
Level Contributor
502 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
2 of 5 stars Reviewed September 12, 2013

We arrived early for an organized tour. The room we were shown to was in terrible condition, dirty and unsafe. Was told for an addition $60 we could have a new room. My husband had the manager come and inspect the room, and the manager agreed that it was inhospitable. We were then given a new room in the new... More 

Helpful?
1 Thank Linnbada
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Linnbada We are grateful for your feedback. We apologize that the room condition did not meet your expectation on this visit. I am glad you had an opportunity to stay in our deluxe wing in one of your visits and you liked the room then. We are currently working on a plan with our ownership to renovate the standard... More 

Travelers are raving about these Nairobi hotels

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 12, 2013

This was the first time travelling to Nairobi and I must say my husband and I travel all over the world and our first impression of a country is the airport, even though they faced issues with a fire just over a month ago the service there was very quick and friendly, and our driver from the intercontinental Nairobi was... More 

Helpful?
Thank Kelahm
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Kelahm, The team is very happy that they made your stay memorable. We are happy that you will be returning soon. We look forward to welcoming you back. Regards, Karl Hala Regional General Manager, Africa. More 

Cape Town Central, South Africa
Level Contributor
81 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed September 11, 2013

We spent 2 nights at the Intercontinental Nairobi as part of a Safari package. This poor rating for the hotel is based on the room quality. Arriving late the first night after the trial and tribulations of coming in through the Nairobi airport ( aftermath of the airport fire), I was absolutely flabagasted at the state of the room. I... More 

Helpful?
1 Thank kelvincraig
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear kelvincraig, Thank you for sharing with us your review. We apologize that your room fell short of your expectations. We take all comments into consideration and welcome any opportunity to improve. Thanks once again for sharing your feedback with us. Regards, Karl Hala Regional General Manager, Africa More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $167 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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