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InterContinental Nairobi

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InterContinental Nairobi
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846 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Nairobi
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Showing 764: English reviews
Geneva, Switzerland
Level Contributor
301 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed October 18, 2013

The Intercontinental Nairobi belongs to the contingent of IC hotels that were built around the world in the 1960s/70s according to a standard blueprint and formula. It has stood the test of time, providing comfort (although bathrooms are now rather outdated), good restaurants, and, above all, a professional and friendly staff. The pool area is nice, for a centre-of-town hotel,... More 

Helpful?
Thank robert_bos53
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear robert_bos53, Thank you for your loyalty to IHG and for taking time to share with us your feedback about InterContinental Hotel Nairobi. We appreciate your thoughtful comments about our location, professionalism of staff and facilities. We are currently working on a plan to upgrade our product in order to offer you a more comfortable and memorable experience during your... More 

Brampton, Canada
Level Contributor
246 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed October 18, 2013

High Security but very good hotel except for the swimming pool, which was closed the 3 days and 2 nights, we were there. Rooms, good size, small television, great bathrobes and amenities such as elemis. Bed somewhat hard. Good safe in room and windows open for fresh air. Had room at front of hotel, a bit of street noise, but... More 

Helpful?
Thank jackiefrombrampton
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear jackiefrombrampton, Thank you for reviewing InterContinental Nairobi. We are pleased to note that you felt safe while in the hotel, due to the high level of security observed in and around the hotel environs. It delights us to learn that our facilities, room, quality of food and guest amenities provided met your satisfaction. We apologize for the inconvenience caused... More 

Calgary, Canada
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 15, 2013

If you are looking for a safe place to stay in Nairobi look no further. Not only is the security great the breakfast was very nice. The InterContinental Hotel is a safe beautiful place to stay and enjoy your holiday.

Helpful?
2 Thank elizabeth h
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear elizabeth h, Thank you for your correspondence regarding InterContinental Nairobi. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are glad to learn that you are contented with the level of security at InterContinental Nairobi. Safety of our guests, colleagues and the facility is key to us. Once again,... More 

Broolyn, NY
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

I spent two nights and a partial day as part of a tour under Friendly Planet (Sept 29, 30 & Oct 4, 2013). You can see a view of the city from the balcony. Many shops and places to eat nearby. The hotel also has restaurants to choose from which I utilized. Not too many food selections but enough to... More 

Helpful?
Thank travelingtgirl
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear travelingtgirl, Thank you for your recent stay with us and for taking the time to share with us feedback about your experience in our hotel. It is great to see your understanding of our facility and what we offer. You are truly our great ambassador. Thank you once again for your loyalty and look forward to welcoming you back... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 10, 2013

My Wife and I stayed here whilst on our Nairobi Visit, We did get an upgraded Room with a balcony view of city of Nairobi, since i am a Platinum Member. Nothing Special! compared to other IHG Hotels. Hotel bathroom dated and could do with a refresh a little. The beding very cozy, There wifi internet service was the worse... More 

Helpful?
1 Thank Tino31
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Tino31, As an IHG Rewards Club Platinum member, we thank you for staying with us and for your continued loyalty to IHG. We are grateful for your feedback on our excellent staff service and cozy beds. We apologize for the inconvenience caused by the internet experience. We are currently looking at the internet strength in different parts of the... More 

Tsavo National Park West, Kenya
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 7, 2013

InterContinental Hotel , Nairobi is a fantastic hotel where guests from all over the world come to stay - that included Heads of States, Diplomats,Corporate Honchos, and of course Seminars, Meetings , and even guests on Safari...that included me too ! The food is superb, made to choice , the staff are very courteous, and competent which makes ANY type... More 

Helpful?
Thank Finch Hattons T
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Finch Hattons T Thank you for your great feedback. We are grateful for your compliments. We will keep up the spirit to ensure that our guests always feel at home when they are in Nairobi. Regards, Karl Hala Regional General Manager, Africa More 

Durham, North Carolina
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed October 5, 2013

The front desk staff, bellmen, and concierge at the InterContinential were excellent, but the hotel is awful. Our room was dirty--crud underneath the desk that remained for the duration of our stay. The wastebasket was never emptied. The desk chair had a huge permanent stain on it. The carpet was nasty. I do not understand how this property continues to... More 

Helpful?
2 Thank EllenLM
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear EllenLM Thank you for your recent stay with us and reviewing our property. We are very sorry that your stay was negatively affected by the state of your room. Rest assured that these issues have been addressed and we are continuing our regular room audits to ensure our rooms are in the best state for our guests. Sincerely, Karl... More 

Travelers are raving about these Nairobi hotels

Palm Springs, California
Level Contributor
371 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
2 of 5 stars Reviewed October 5, 2013

When you book a Safari with a company in the United States, you stay where they put you. I spoke with the tour company before I went telling them about the reviews on Tripadvisor, but they only said they would pass it on to the hotel. That being said, the breakfast was good, the staff was accommadating and helpful, there... More 

Helpful?
Thank lavonnemy
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear lavonnemy It is encouraging that you enjoyed our breakfast, the security of the hotel and the accommodating and helpful staff. We also thank you for your feedback about the rooms. This is currently our top priority to see that it is improved. Regards, Karl Hala Regional General Manager, Africa More 

Cape Town Central, South Africa
Level Contributor
161 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 5, 2013

In the context of recent events in Nairobi, security was good without being overbearing. On arriving at reception, there was a friendly greeting and prompt and efficient attendance given during the check in process. The various facilities were also well explained. The room was well finished, clean and comfortable, although a few of the lights didn't work. The desk and... More 

Helpful?
Thank WP664
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear WP664, Thank you for your review in Trip Advisor. We appreciate that you noticed our friendly and efficient check-in and that you found our rooms well finished, clean and comfortable. Your concern on the wireless is being addressed. From 1st January 2014, all IHG Rewards Club members can now enjoy free and efficient internet in our hotel. We hope... More 

Mumbai (Bombay), India
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 2, 2013

Somehow the InterContinental hotels seem to have lost their way and Nairobi is no exception. Clearly in need of a major facelift the public areas are tired and dowdy. Service though was warm and engaging, with the staff making a genuine effort to take care of the guest. I checked in early but both the receptionist and the club lounge... More 

Helpful?
Thank keasdad
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear keasdad, Thank you for your feedback. I am happy that you enjoyed the warm and engaging service from our staff. I also notice that you found the Room Service prompt and the food in our Indian Restaurant tasty. Your comments on the state of the public areas have been noted. We are working on a plan to improve the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $153 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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