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InterContinental Nairobi

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InterContinental Nairobi
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846 Reviews from our TripAdvisor Community

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Showing 764: English reviews
Bujumbura, Burundi
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 8, 2014

it is supposed to be a 4 star hotel. well it has the international name but i guess they can really do better than that. the hotel is not bad, the rooms are spacious and clean, the service is good, the food is really good, but then the rate for standard room is 200$ which is expensive somehow for what... More 

Helpful?
1 Thank Nader B
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Nader B, Thank you for your review. We are glad that you liked our spacious rooms, the food and the service. We note your concern with the room rate. We welcome you to take advantage of special rates that are offered in our website. Some of these rates are inclusive of internet. We are also currently in the process... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 8, 2014

I stayed on the 6th floor, Club level. Furniture too old. Includung bathroom fixtures. Efficient security. Pool bar is very nice. But please bring Deet with you. Too many mosquitos. Reception staff very polite and helpful.

Helpful?
1 Thank World84Traveller
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear World84Traveller, We thank you for your feedback in Trip Advisor. We are pleased to know that you found our security efficient, our Pool bar nice and our Reception staff polite and helpful. We also appreciate your feedback on the room furniture and fixtures. We are currently working on a plan to have these addressed. Thank you once again and... More 

Cyprus
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 1, 2014

its my first review with such mixed feelings. Let's start from the security which is of outmost importance. Security is very good and it feels secure. Passing the security you are arriving at the lobby reception which is a big area with old but descent furniture with a nice coffee shop. Generally very good. The receptionists are excellent and professional... More 

Helpful?
1 Thank WorldtravelerCyprus
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear WorldtravelerCyprus, Thank you so much for taking the time to write a review about your stay. We are delighted to know that you found our security good and our employees excellent and professional. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We apologize if your... More 

Perth, United Kingdom
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed January 31, 2014

This is the second visit to the hotel en route to Moroni. This is one hotel that prides itself on both security and friendly, helpful staff. No criticisms at all. I had to leave very early in the morning to catch my onward flight and check out was fast efficient and I was provided with a packed breakfast as the... More 

Helpful?
1 Thank Ian S
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Ian S, Thank you for letting us know that you enjoyed your stay. We are pleased with your feedback about our security and friendly staff. We look forward to welcoming you back. Regards, Karl Hala Regional General Manager, Africa More 

Paris, France
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 28, 2014

From Anthony at the NBO Airport IHG lounge who literally whisked us home without warning , to Jacob the superlative concierge who arranged room deliveries in the late evening and a tricky booking , to the suite look and feel , we found this Intercontinental up to the challenge and more in a city where good hotels abund. Club Level... More 

Helpful?
1 Thank Traveller2KD
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear dkouyate, We are truly humbled by your feedback. Intercontinental Nairobi is indeed the hotel of choice of many discerning travelers like you. Anthony, Jacob and all the staff are really glad that they made your stay memorable. We also appreciate your mention of our club lounge, central location and our security arrangement. We look forward to welcoming you back... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 24, 2014 via mobile

Rooms are nice and comfortable beds food was so nice the restaurant is just perfect service is good and this place also good for those who came for business and for holidays, weekends i really loved everything I enjoyed the stay in this hotel!

Helpful?
Thank Reginah R
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Reginah R, It was our pleasure to host you. We are excited to know that your stay was perfect. We look forward to seeing you again soon. Regards, Karl Hala Regional General Manager, Africa More 

Mazatlan, Mexico
Level Contributor
190 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed January 17, 2014

This hotel has a great chain name, I thought that it will has the standards that all IHG property has but it is really old, the decoration of the lobby feels like need a demodulation, the rooms are spacious but needs urgent maintenance, the bathroom and need more supervision the marble looks old and the carpet needs a renewal as... More 

Helpful?
1 Thank Jackordaz
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Jackordaz, We are grateful that you chose to stay with us during your visit of September 2013. Your comments are important to us and will be considered as we work on improving our product. Thank you once again for your feedback. Regards, Karl Hala Regional General Manager, Africa More 

Travelers are raving about these Nairobi hotels

Hemel Hempstead, United Kingdom
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed January 17, 2014 via mobile

We stayed two separate nights at the hotel with very different experiences .i had booked a suite with butler service complimentary drinks and snacks in the private lounge .Delays with our flights(terminal fire)however meant that we arrived after 10 pm only to be met with no complimentary snacks or drinks .poor information about our breakfast lounge resulting in us using... More 

Helpful?
1 Thank Luckyjpq
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Luckyjpq, Thank you for letting us know that the Service Recovery of our team helped to turn around your previous unfavorable experience to a memorable one. We look forward to your next visit and to even a greater experience. Regards Karl Hala Regional General Manager, Africa More 

Normal, Illinois
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed January 16, 2014

While the Intercontinental has always been the go to place for people preparing to go on safari, it has become a bit dated with a less than attentive staff. Rooms are satisfactory but not wonderful and food is only okay. The location and safety are the best things going for it.

Helpful?
Thank Bobsadt
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Bobsadt, We thank you for your feedback. We are grateful that you appreciated our location which is one of the many reasons that guests choose to stay with us. Your comments about the condition of the hotel are also appreciated. We welcome any feedback that will help us improve. Thank you once again for your review. We look forward... More 

Sarasota, Florida
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 7, 2014

We just returned from our Friendly Planet trip and this was our first stop and last stop on the way back to the US. Upon arrival the staff was very friendly. Our room was tidy and clean. The food was ok, we did not eat the buffet because the windows were open and there were a lot of flies. We... More 

Helpful?
Thank araymond89
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear araymond89, It was our pleasure to have you as our guest. Our staff are excited that they made your stay memorable. We will be happy to host you again during your next trip. Regards Karl Hala Regional General Manager, Africa More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $154 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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