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InterContinental Nairobi

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InterContinental Nairobi
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836 Reviews from our TripAdvisor Community

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Showing 756: English reviews
Hungerford, United Kingdom
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 10, 2014

The intercontinental was a disappointment in that it is a world leading brand. The hotel is in need of an upgrade including the rooms. Everything works fine, the food in the hotel was good but not great. The service in the restaurant was great, but the reception staff were unsmiling and too businesslike. Concierge was great and always helpful.

Helpful?
Thank jane1storm
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear jane1storm, Thank you for sharing your feedback about your experience during your latest stay with us. We are working on a plan to upgrade our product in order to give you a superior quality service and accommodation. We regret that the quality of our rooms did not meet your expectation. We appreciate you highlighting dissatisfaction with quality of service... More 

Oxford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 9, 2014 via mobile

Beautiful 5 star hotel but service could be better. We kept calling for a waiter to serve us n they'd keep passing by. I'm really disappointed especially since a 5 start hotel should have better services and for the price you pay per night and per meals..it was ridiculous.

Helpful?
Thank Margaret K
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Margaret K, Thank you for your valuable feedback on your recent stay with us. We truthfully appreciate this since this is one of the most efficient ways for us to improve on our service delivery to you and all other guests. We deeply regret the level of service you received. We have taken necessary steps to ensure that this... More 

Salt Lake City, Utah
Level Contributor
189 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
5 of 5 stars Reviewed August 4, 2014

We really didn't have any expectations of our hotel but if we had they would have been exceeded. Nice staff, nice rooms, nice pool. Great breakfast buffet. Not so great lunch buffet (wouldn't do that again). The last day we were there the President of Sudan and Prime Minister of Ethiopia were there. I guess if it's good enough for... More 

Helpful?
1 Thank Carol L
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear CarolccCNA, We are grateful for your review on Tripadvisor. It is a delight to note that you enjoyed our breakfast buffet, loved our guest rooms, the pool and the level of security in the hotel. We are particularly happy about your comments about our team. We are committed to safety of our guests, colleagues and hotel property. We also... More 

Cape Town Central, South Africa
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 30, 2014

I spent 3 nights at this Hotel on business. My organization selected it due its proximity to the KICC where we held our meetings. It is heavily guarded from the gate to the hotel's main entrance leading up to reception and lobby area. At first, having to go through security scans sounded a bit awkward, but amid terrorist attacks in... More 

Helpful?
Thank ViajanteAfricano
KarlHala, Regional General Manager Africa at InterContinental Nairobi, responded to this review

Dear ViajanteAfricano, Thank you very much for taking the time and sharing your experience with us on Trip Advisor. We thank you for highlighting many positive areas such as the hotel security, the spacious rooms and the courteous staff. Our team is committed to ensuring that every guest has wonderful experiences with us. I have noted your comments regarding the... More 

Cape Town
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 28, 2014

Excellent service from the moment I arrived to the moment I left. I loved my room and really did not want to leave. Amazing breakfast - one of the best hotel breakfasts I have ever had! A beautiful little Indian restaurant on the ground floor which serves amazing butter chicken curry. The hotel is also centrally located and not far... More 

Helpful?
Thank Sandisiwe N
KarlHala, Regional General Manager Africa at InterContinental Nairobi, responded to this review

Dear Sandisiwe N Thank you very much for your sharing your kind review on Tripadvisor about your recent experiences at InterContinental Nairobi I was delighted to read that enjoyed your stay with us, thank you for rating us as your Home away from Home. Your recommendation of our hotel is greatly appreciated. Please let us know when you plan to... More 

Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 27, 2014

We were here for a day whilst in Transit. Lovely staff - upgraded our room as we were on honeymoon. Good food, clean and good security. We did not use many facilities, but the bed was comfortable, good clean sheets, nice size room and bathroom and pool outside.

Helpful?
Thank Melissa R
KarlHala, Regional General Manager Africa at InterContinental Nairobi, responded to this review

Dear Melissa R, Thank you very much for taking the time to share your experience at the InterContinental Nairobi. I'm delighted to learn that your stay was enjoyable and that you were pleased with the level of service offered by our hotel. Once again, please receive my heartfelt thanks and I look forward to welcoming you back to our hotel... More 

Nairobi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 24, 2014

Perfection isn’t real but here at InterCon in Nairobi, excellence is always. And even when they make a mistake or shy from expectation, they are quick to respond, react, with courtesy, and ensure that your issue is solved. I always stay here while in Nairobi, can’t imagine anywhere else. P.S. the breakfast is ah-mazing!

Helpful?
Thank Ann D
KarlHala, Regional General Manager Africa at InterContinental Nairobi, responded to this review

Dear Ann D, Thank you for sharing your comments on TripAdvisor. I'm truly delighted to know that you had an excellent InterContinental experience here at InterContinental Nairobi. Your complimenting words about our team made us all proud of what we do here and have inspired us to continue to strive for excellence. I will also be sure to share your... More 

San Francisco, California
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed here for 2 nights on the beginning of our safari and the night before we left for home. We arrived late into the night after a very tiring 18-hour flight, and was greeted with a warm smile, quick and efficient check-in by the staff. The room was impeccable and the bed and bedding were comfortable. We were on the... More 

Helpful?
1 Thank Samantha G
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear Samantha G, Thank you for taking the time to share the kind feedback from your recent stay with us in InterContinental Nairobi. I am delighted to hear that you found the room impeccable, the breakfast great and my colleagues friendly and efficient. Thank you also for your feedback on the change of bedding. I am pleased to let you... More 

Metro Manila, Philippines
Level Contributor
284 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed July 22, 2014 via mobile

We stayed here overnight when we missed our Kenya Airways connecting flight. Overall a nice hotel but the rooms are definitely a bit old and rundown now. The restaurant had a nice buffet and the staff are accommodating so this somewhat made up for the older rooms.

Helpful?
Thank MakatiJoe
KarlHala, Regional General Manager Africa at InterContinental Nairobi, responded to this review

Dear MakatiJoe, Thank you for taking the opportunity to share the feedback from your recent stay with us at the hotel. I am delighted to hear that you liked our restaurants and staff service. I hope that I might have the opportunity to welcome you back to the hotel in the near future. Kind regards, Karl Hala Regional General Manager... More 

Dubai
Level Contributor
153 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed July 22, 2014

Rooms are quite dated but adequate, possibly looking a little scruffy. The number one aspect of this hotel is the excellent service, which from previous experience in Africa, I expected to be poor. Check-in staff were excellent as were the staff at the pool bar and main restaurant. Only minor complaint was that the aircon did not initially work but... More 

Helpful?
Thank valDubai
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review

Dear valDubai, Thank you for choosing to stay with us on your recent visit to Nairobi and also for sharing your kind feedback. I am so glad you had a great stay with us and that will recommend us to others, that is always a great compliment. Thank you also for your feedback on the aircon and the wifi. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $159 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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