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InterContinental Nairobi

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InterContinental Nairobi
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901 Reviews from our TripAdvisor Community

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Showing 817: English reviews
Peterborough, Canada
Reviewed 2 weeks ago

Proximity to the airport and easy access to roads out of the city make the Intercontinental a good choice to start a safari tour of Kenya. Security is top notch and all the staff are friendly and pleasant. Guest rooms are spacious and well appointed and the breakfast buffet was wonderful. We were greeted warmly by everyone and service was...

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Helpful?
Thank Nancy C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nancy C, Thank you for taking the time to share your stay experience with us. It was a great pleasure hosting you. I am glad to receive your comprehensive feedback on your stay. Your kind words on our colleagues’ warm reception, room facilities and level of security in the hotel are very much appreciated. It gives us joy to...

Melbourne, Australia
Reviewed 3 weeks ago

We stayed for 2 nights in the hotel with club facility. We had breakfast, afternoons tea and happy hour in the club. The staff from reception to clearing, all good. It is located CBD, near a Catholic Church, government house, city hall and local market.

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Helpful?
Thank gigil38
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear gigil38, Thank you very much for taking the time give us feedback on your recent stay. It was a great pleasure hosting you. It is rewarding to hear that you enjoyed our delightful F&B offerings at the Club Lounge. I am happy to note that you found our colleagues’ service culture professional. Thank you for speaking well of the...

Toronto, Canada
Reviewed 3 weeks ago

The hotel itself including the rooms is quite tired looking. It needs a significant amount of renovations done to it for it to look like most Intercontinental hotels I have stayed in. The service however is outstanding. The staff are friendly and helpful and there's great security. The hotel serves a delicious breakfast which is a huge plus. Hopefully the...

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Helpful?
Thank Jemma C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Jemma C, Thank you for taking the time to share your stay experience with us. It was our great joy hosting you. It is rewarding to hear that you found our colleagues welcoming and supportive. I appreciate your positive comments about delightful breakfast. Our supreme goal is to ensure that our guests enjoy relaxing in a tranquil safe hotel...

London, United Kingdom
Reviewed 3 weeks ago via mobile

This is my second review of this hotel. Spent 7 nights. Still a very heavy security at the entrance. Got a room at the 4th floor. Room is ok but tired. Room is dark, not enough light. In the bathroom, shower over bath, I would have preferred a real shower. Water temperature very unstable which is annoying when taking a...

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Helpful?
Thank Raphael T
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Raphael T, Thank you for taking the time to review our hotel and share comprehensively your stay experience with us. It was a great pleasure hosting you. I appreciate your diverse remarks on our services. It is rewarding to know that our breakfast offer was an unforgettable experience. Thank you for your kind words regarding our transfer service. Conversely,...

Reviewed 3 weeks ago via mobile

This is an old property with plumbing issues, and areas of the dark basement gymn smell mouldy. Concierge Joseph made a huge difference during my stay as he will go out of his way to help. Also Club Lounge staff were amazing and made me feel at home. The only corner of the hotel that I felt comfortable in.

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Helpful?
Thank UB2012MY
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear UB2012MY, I am so pleased to receive your wonderful feedback on your recent stay. It was indeed a pleasure hosting you. I am particularly happy to note that our colleagues’ warmth and thoughtfulness met your absolute expectations. Joseph and the Club Lounge team are delighted to learn that their dedication to the comfort of your stay has been rewarded....

Nairobi, Kenya
Reviewed 4 weeks ago

On the 30th of October I held my daughter Birthday.the children had a great time. the pool staffs were very friendly with the children.the service was outstanding.Cecilia the restaurant manger and Micheal supervisor ensured the high quality level of service was delivered.The food was delicious.The children had a great day and we will repeat this event in the coming years

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Helpful?
Thank vfayez
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear vfayez, Thank you for taking time to give us fantastic feedback on our outstanding service. It was our great pleasure catering for your daughter’s birthday. I am so pleased to know that our colleagues’ service behavior was unforgettable. We always strive to meet and exceed our guests’ expectations all through and it is rewarding to learn that our team...

Washington, Illinois
Reviewed October 30, 2016

We stayed here one night during our trip in Kenya. The security is on point, just to get into the hotel you have to go thru medal detectors and X-Ray machines. I understand why they do it, so it wasn't a big deal. Check in was easy and my first impression of the hotel was that it was nice. However,...

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Helpful?
Thank Guida S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Guida S, Thank you for taking the time to share your stay experience with us. It was a great pleasure hosting you. I am delighted to know that you loved the security set up in the hotel. It is our supreme goal to ensure that our guests are able to relax in a secure environment while in the hotel....

New York,NY
Reviewed October 29, 2016

Slightly an unnerving experience as the security efforts in this specific area of Nairobi and at the hotel are an extreme priority. Before entering the hotel we had to exit the vehicle and pass through a security check point with metal detectors. Upon entering the hotel their were security guards with weapons surrounding the property. Each hotel floor had an...

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Helpful?
1Thank AnthonyTheTruth
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear AnthonyTheTruth, Thank you for taking the time to give us feedback on your stay experience. It was a great joy hosting you. I am delighted to receive fantastic remarks on our diverse and delightful breakfast buffet. Thank you for your compliments on our colleagues’ responsiveness. I appreciate your comments, particularly your observations on the level of security in the...

Melbourne, Australia
Reviewed October 26, 2016

Stayed for one night in Sept before setting off on safari tour. Hotel was located close to parliament & govt offices and was very well presented.. Security was very thorough, large fences and gates surrounding hotel combined with metal detectors and x-ray machines for baggage. Staff at reception, as were all the staff we encountered were friendly and helpful. Our...

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Helpful?
1Thank Glenn W
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Glenn W, I am so pleased to receive your review on your recent stay. Thank you for taking the time to write. It is great to know that the location of our hotel was ideal to you. Thank you for your positive observations on the level of security in the hotel. We delight in providing a secure environment to...

Dubai, United Arab Emirates
Reviewed October 22, 2016

Outstanding , Intercon Nairobi by far is my favorite hotel from all IHG EMEA hotels. Outstanding Staff, Great Customer Experience and Customer Anticipation… special thanks for Alex @ IHG Desk for such an energy and going the extra mile to create memorable experience in every interaction. You are a real Brand Ambassador. And for Felix @Concierge Counter for guest anticipation...

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Helpful?
Thank magam123
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Magam123, Thank you for taking the time to share your stay experience with us. It was a great pleasure hosting you. . I am happy to hear that your stay was delightful. I appreciate your kind words that you found our colleagues welcoming and supportive. Thank you for speaking well of Alex and Felix. At InterContinental Nairobi, we take...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $157 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#20 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Nairobi staff and other travelers.
11 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 1 week ago | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, Oct 22, 2016 | Read review
“Get one to the right side of the hotel, the higher numbers on each floor.”
 of 5 bubbles 329willardt, Oct 19, 2016 | Read review
“any room located on higher floors”
 of 5 bubbles Fredito67, Sep 23, 2016 | Read review
“Request for rooms on higher floors to avoid town noise during the day. Deluxe rooms offer better comfort.”
 of 5 bubbles 321abdallahj, Sep 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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