We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Nairobi

Hotel website
Hotel deals
City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Special Offer
Premium Club Room Offer
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
InterContinental Nairobi
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

833 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 753: English reviews
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Arrived prior to the start of the safari, and was pleasantly surprised by the central location, security, hotel staff service and comfortable rooms. I wouldn't call it luxurious but boy it was a welcome relief after a long flight. The beds were comfortable and the staff were more than helpful. The breakfast was also great! Much better than 5 star... More 

Helpful?
Thank JessicaMorr
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

The Terrace restaurant has somewhat acceptable quality buffet. But don't go there for la carte order. I waited 40 min for a single burger during lunch time, and when it was served, the meat was completely over-cooked, super dry and tasteless. I couldn't return it back because I wouldn't wait for another 40min for that. Even the KFC at the... More 

Helpful?
Thank Karen W
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Karen W, Thank for taking the time to share with us your valuable feedback on your recent stay. I appreciate your candid feedback on your experience with the Ala Carte service and make a sincere apology that our service fell short of your expectations. I am following up with the Food & Beverage team for enhancement. I do hope... More 

Travelers are raving about these Nairobi hotels

Durham, North Carolina
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed there flying in and out out of Kenya. Nice staff, not rooms. Relatively quite, considering Nairobi is not the quietest city in Africa. Very helpful staff that assisted me in exchanging money, finding restaurants, and providing transportation. Has room service, which is nice after a couple of weeks on Safari. LOL

Helpful?
Thank Anne D
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Anne D, Thanks a lot for your wonderful review and we are delighted to have had you as our guest in the hotel. With all the enthusiasm that we do our work, it is so rewarding to receive your lovely feedback. I have shared your comments with the entire team and are glad to know that they made it... More 

Munich, Germany
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I is a convinient Hotel if you have to stay there, but when you can choose try something more connected. This is very secure central and has all the Intercon standards. But its also old, inflexible and still have the scum attitude with guests. I was there four nights business stay over Monday to Friday, with a room upgrade for... More 

Helpful?
Thank TStiller
Dieter_Franke, Manager at InterContinental Nairobi, responded to this review

Dear Tstiller, Thank you for taking the time to review our hotel and share comprehensively your stay experience on Trip Advisor. I appreciate your diverse feedback and make a sincere apology that our service fell short of your expectations on this stay. Your observations on the taxi service, condition of facilities in your room and quality of Room Service have... More 

Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed here on our last night , before returning home after our safari. The hotel has a very high security level which unnerved me slightly. The staff were very nice and the bed very comfortable and breakfast was good

Helpful?
Thank deh19642016
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Deh19642016, Thank you for taking the time to share your stay experience with us. It is a pleasure to receive your great remarks about the level of security in the hotel. It is our supreme goal to ensure that our guests relax in a secure environment. I appreciate your compliments on our colleagues’ outstanding service, comfort of your room... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for 2 nights, it's great! Security is topnotch. Breakfast, lunch and dinner buffet was quite big with lots of variety. The staff look sharp in their suits and always very helpful. Thursday night was awesome with the band "Gogo simo" entertaining us with great tunes. We even had our requests played! Thereafter watched the Germany vs France Euro 2016... More 

Helpful?
Thank Jay_Oty
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Jay_Oty, Thank you for taking the time to write your fantastic review. It was a great pleasure having you stay with us. It gives me joy to receive wonderful remarks on the level of security in the hotel and delightful F&B offering and our outstanding colleagues. Thank you for your kind words. I am so pleased to learn that... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I liked the view and the service. There was a restaurant by the pool and it's very cozy and nice to have dinner at. I enjoyed my staying there. Also the stuff were so nice and helpful, the smile never leaved their faces. The hotel is located in downtown, so you're nearby everything; markets, shops and the exhibition center.

Helpful?
Thank Shaimaa E
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Shaimaa E, Thank you for your wonderful review. It was a great pleasure having you stay with us. I am thrilled by your positive observations about our facilities, service and location of our hotel. Thank you for your kind words. At InterContinental Nairobi, we strive to meet and exceed our guests’ expectations – It is a great delight to... More 

Christchurch, Canterbury, New Zealand
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overnighter before heading off on safari - good security on arrival, room was of the standard expected. Great dinner and breakfast, easy checkin and check out. Met our needs and expectations. We arrived late afternoon so didnt get time to explore location but was central city. Had a lovely dinner, enjoyed the buffet desert which was a new concept for... More 

Helpful?
Thank Paula L
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Paula L, Thank you for taking the time to share your experience on your stay with us on-line. We are glad you had a comfortable stay. I am so pleased to receive your comprehensive feedback and glad to know that our hotel turned out to be a perfect choice for you. The entire team is glad to learn that... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I came to these hotel of UK and its a nice hotel particularly its Indian resturant.it provides a real VIP treatment and i liked the way they celebrates ones birthday;its amazing .they have very friendly staffs and very prffessional keep it up guys....not forgetting our main waiters Benard and Austin.very proffessional looking and austin had a good warm smile.ths guy... More 

Helpful?
Thank takuma c
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear takuma c, Thank you for taking the time to share your exceptional feedback. It was a great pleasure hosting you. I appreciate you speaking well of our colleagues’ outstanding service and expertise. Bernard and Austin are pleased to know that their effort is worthwhile and sincerely thank you for your kind words. At InterContinental Nairobi, we strive to meet... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here on a business trip and the hotel is modern and convenient with the standard facilities to be expected from the chain. Centrally located in the Central Business District (CBD) but this also means the area is a bit slow after working hours and not as busy as Westlands, for example, where most of the other high-end hotels are... More 

Helpful?
Thank MonsieurPeregrine
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear MonsieurPeregine, I am so pleased to receive your wonderful review. It was a great pleasure hosting you. I am also happy to see that our facilities live up to your expectations. The entire team will be glad to read exceptional commentary. Thank you for giving us an opportunity to serve you and hope to have the delight of welcoming... More 

Questions? Get answers from hotel staff and past guests. Ask a question

376 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (248)
Viewed
Hotel & Grounds (34)
Viewed
Room/Suite (71)
Viewed
Pool/Beach Area (13)
Viewed
Dining (19)
Viewed
View from Room (7)
Viewed
Bathroom (19)
Viewed
Business Center/Function Rooms (23)
Viewed
Other (62)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (128)
Viewed
Bathroom (4)
Viewed
Room/Suite (47)
Viewed
Business Center/Function Rooms (13)
Viewed
Hotel & Grounds (18)
Viewed
Dining (11)
Viewed
Pool/Beach Area (4)
Viewed
Other (31)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Sarova Stanley
#6 of 156 in Nairobi
4.5 of 5 stars 936 reviews
Hilton Nairobi
#30 of 156 in Nairobi
3.5 of 5 stars 1,012 reviews
Show Prices
Show Prices
Show Prices
Fairmont The Norfolk
#4 of 156 in Nairobi
4.5 of 5 stars 789 reviews
Nairobi Serena Hotel
#3 of 156 in Nairobi
4.5 of 5 stars 753 reviews
Upper Hill Estate
Crowne Plaza Hotel Nairobi
Crowne Plaza Hotel Nairobi
#18 of 156 in Nairobi
4.0 of 5 stars 448 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $156 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Priceline, IHG, TripOnline SA, Agoda, Odigeo and Travelocity so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay