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InterContinental Nairobi

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park.
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Property amenities
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Wheelchair access
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Spa
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL STYLE
Park View
Centrally Located
HOTEL CLASS
Hotel links
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Reviews & more
1,287Reviews
542Photos
20Q+A
100Room tips
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Spent a week at the Intercontinental at a business conference. Whilst the rooms and the fixtures and fittings are in need of a bit of refresh, what makes this hotel stand out are the staff who are without doubt the friendliest and most helpful I have experienced anywhere. A speci
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded today
Dear Alan C Thank you very much for taking the time to write your exceptional review on your recent stay. It was indeed a great pleasure having you stay with us. While it is a daily effort to make it unforgettable for you, I am proud that Mary stood at our outdoor bar, Makuti. I am happy to also note your positive remarks on the delightful breakfast offering. Thank you for your kind words. Your concerns in regards to the condition of hotel facilities have been shared with the responsible colleagues for continued improvement. I appreciate you giving us an opportunity to serve you and look forward to your next visit. Kind regards, Oliver Geyer General Manager
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One of the best hotels in Kenya. The hotel staff are along the happiest I have seen. The breakfast buffet is super. Loved the ogali (ugali) and the Fresh juice section. Pity I stayed 48 hours only and it wasn’t enough to enjoy the city
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded yesterday
Dear emirati_nomad, I am so pleased to receive your most outstanding review and appreciate you for making the time to write. It gives me joy to learn that you found our colleagues' service exceptional and enjoyed our F&B offerings. Thank you for your very kind remarks. At InterContinental Nairobi, we always strive to meet and exceed our guests' expectations - it is great to know that we seem to head in the right direction. Thank you for giving us an opportunity to serve you and look forward to welcoming you back in the coming days. Kind regards, Oliver Geyer General Manager
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Friendly staff, room very modern and comfortable. the only negative comment is the pool area not very inviting they need bright cushions, umbrellas, towels to make it more appealing the bar next to it was very open and large with TV screens showing the sports, again not a place
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded 3 days ago
Dear tryangle, Thank you for taking the time to write your review and sharing candid feedback on your stay and experience. I am grateful for your positive remarks on our colleagues' friendly service, comfort of your room and ideal location of our hotel with proximity to the local market. I am genuinely sorry to know that we were not able to meet your expectations and most especially with swimming pool facilities. Our guest's comfort and satisfaction remain a priority and I make a sincere apology for letting you feel otherwise. These observations have been shared with responsible team leaders for an urgent attention and continued improvement. Thank you for giving us an opportunity to serve you and look forward to welcoming you back in the near future. Kind regards, Oliver Geyer General Manager
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Very good location. Nicely done rooms and also breakfast is amazing. Food quality and spread is superb. All the business places nearby and walkable distance. Value for money stay and very good staff quality. Even very good for family stay as well
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded 6 days ago
Dear Suneel S M, Thank you for your outstanding review on your recent stay. It was a pleasure hosting you. I am glad to receive your positive remarks on comfortable room facilities, diverse yet delightful F&B offerings, location of our hotel and that our entire team stood out with their exceptional service. I appreciate your very kind words. Thank you for giving us an opportunity to serve you and look forward to welcoming you back in the coming days. Kind regards, Oliver Geyer General Manager
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Stayed here for a week on business. Staff are very friendly, particularly in the Club Lounge. The hotel is quite dated and tired, but clean. The gym is well equipped, but busy—you need to be very early on weekday mornings to get your choice of aerobic machines. Food is OK—the Ind
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded 6 days ago
Dear OnetwentyOTR, I am pleased to receive your review about your recent stay with us and thank you for making the time to share. It gives me joy to read positive remarks about our colleagues' outstanding service, level of cleanliness in the rooms, Gym facilities and delightful Indian Cuisine in Bhandini. Thank you for your very kind words. Your observations on the condition of room facilities are noted and have been discussed with responsible colleagues for an attention and continued improvement. I appreciate you giving us an opportunity to serve you and look forward to welcoming you back in the coming days. Kind regards, Oliver Geyer General Manager
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King Bed Deluxe Room
Room
Fungi in the bathrooms
Fungi in the curtains
ironing board
Previous
Does your Hotel have a spa?
Hi not sure as was only there a few days working - might not have a spa but the pool was loverly
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What currency do I need to take if staying in this hotel?
USD is best for foreign people. They accept credit card as well and is safe.
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How long does it take to get to Wilson airport in the morning? What's the approximate cost?
Dear Megan J, Warm greetings from InterContinental Nairobi! Thank you for taking the time to write to us. Wilson Airport is approximately 5 kilometers from our hotel via Uhuru Highway. Depending on the time of the day and traffic on major roads around the hotel, it may take up to 45 minutes to and/or from the airport. The cost is USD12. Kindly advise if I can go ahead and make a reservation for you. The team and I will be pleased to receive your confirmation. Once again, thank you for your inquiry and look forward to have a opportunity to serve you. Kind regards, Dieter Franke Area General Manager - East Africa General Manager - InterContinental Nairobi
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Does this hotel have a sauna or steam room?
Dear Megan J, Thank you for your inquiry. We have a Sauna and Steam room. Our Fitness Centre is located at the basement level of the hotel. I do hope that you will enjoy our services at the facility. Kind regards, Dieter Franke Area General Manager- East Africa General Manager- InterContinental Nairobi
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Does this Hotel offer early check in? We have an early arrival and would need a check in time of about 7/ 7:30 AM?
Hi, Not 100% sure. We arrived lunchtime and mid afternoon. Best bet is to contact them direct. Regards Steve
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Previous
"Rooms facing the Kenyatta ICC are well located with a lot of tranquility"
"club floor rooms are best"
"Rooms at The Club floor are nicely decorated and equipped."
"The place is generally quieter"
"I guess they have renovated room, ask for those, or just ask for 448 :)"
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PRICE RANGE
$109 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental nairobi hotel nairobinairobi intercontinental
LOCATION
KenyaNairobi
NUMBER OF ROOMS
371
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