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InterContinental Nairobi

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InterContinental Nairobi
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870 Reviews from our TripAdvisor Community

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Showing 786: English reviews
Level Contributor
10 reviews
4 of 5 stars Reviewed yesterday NEW

Good Old hotel with happy faced persons greeting us always. The breakfast was really good and the spread was really great. The masala tea served was class will have it at least once during my stay of 6 days. The room service was very good and the complimentary cocktail party was icing on the cake introducing lot of friends from... More 

Helpful?
Thank RajaGovarthanan V
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms are spacious and well maintained. Bathroom was clean. Bedsheets and pillow sheets were clean. Staff is courteous. But room service takes a lot of time and the food was below average. There are better options outside the hotel well within budget.

Helpful?
Thank Anoop V
chicago
Level Contributor
324 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The common areas; lobby, restaurant, bar very nice. Staff very friendly, food good. Rooms, although a little worn, were very clean and everything worked. It was a one night stay upon arrival from the US so we didnt stay very long and the bed was clean and comfortable. It is being maintained. Would stay again. We were on a tour... More 

Helpful?
Thank chicagotoots
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear chicagotoots, Thank you for taking time to write your review here on Trip Advisor. It was a great joy hosting you. I am excited to read wonderful comments on our colleagues’ service behavior, delightful F&B offerings and comfort of your room. Your valuable concerns on the condition of our rooms have been noted for continued enhancement. Thank you for... More 

Mount Pleasant, South Carolina
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel is almost like going to two different places. The lobby, breakfast area, and common areas are all very nice. The breakfast was very nice and there was a large assortment of offerings. On the other hand, the room was horrible. It badly needed refurbished 15-20 years ago. The bathroom was very old and in poor repair, lamp shades... More 

Helpful?
Thank lhall85917
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Ihall85917, Thank you for taking time to write your review here on Trip Advisor. It was our pleasure having you stay with us. I am excited to read wonderful comments on our diverse delightful breakfast. Regrettably, I have noted that the condition of bathroom facilities fell short of your expectations. I make a sincere apology for the discomfort and... More 

Travelers are raving about these Nairobi hotels

Manchester, United Kingdom
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The best thing about the hotel is the Indian restaurant located on the ground floor. The hotel is well located and has good service. It does however need a refurbishment, particularly the rooms which are dated.

Helpful?
Thank AlexTMarshall
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear AlexTMarshall, Thank you for taking the time to share your stay experience with us. I do appreciate your feedback. I am delighted to know that you found time to enjoy our delightful Indian Cuisine in Bhandini Restaurant. It is great to receive wonderful comments on our colleagues’ outstanding service. I have noted your discomfort with the condition of our... More 

Diamond Bar, California
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Intercontinental Nairobi is located in downtown Nairobi, just minutes from the Nairobi Museum. The rooms are clean, spacious and well maintained. The bathroom is spacious and clean. The hotel is safe and the security is extreme: there are guards at the main entrance that will check every car that comes into the hotel. guests must go through an x-ray... More 

Helpful?
Thank Fredito67
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Fredito67, Thank you for taking the time to give us feedback on your recent stay with us. It was a great pleasure hosting you. I note with appreciation your great remarks on our guest facilities, colleagues’ exceptional service and ideal hotel location. I am also happy to know that you found our hotel secure. It is our supreme goal... More 

Marbella, Spain
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I was there on May 6, 2016 at an event organized in one of their conference rooms "Getting CSR Right: Where to Start". The staff had set up a small buffet with little bits-samosas etc. in one of their small conference rooms- One of the chafing dishes (filled with scalding hot water) was carelessly (unbeknownst to me) placed at a... More 

Helpful?
Thank Maureen M
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Maureen, Thank you for taking the time to give us feedback on your experience while attending the event held four months ago in our hotel. I have learnt with great concern of the unfortunate incident when hot water accidentally spilt onto you. On behalf of the entire team, I sincerely apologize for the inconvenience caused to you and discomfort... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

An old hotel but well run and managed and with lots of character and ambiance. Very buzzy and the place to be! Good value and Club lounge well worth the extra. Very professional and friendly staff. Security inspires confidence.

Helpful?
Thank Nick B
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nick B Thank you very much for giving us remarkable feedback on your recent stay. I am particularly excited to learn that our colleagues were very professional and friendly. At InterContinental Nairobi, our supreme goal is to meet and exceed our guests' expectations. Thank you for your compliments. It will be my pleasure to welcome you back in the... More 

Nairobi, Nairobi, Kenya
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Conveniently located in the Nairobi CBD. Comfortable rooms with good amenities. Food is great. It has an in-house Indian restaurant. They still have the old box TVs in some rooms. In house gym and swimming pool makes it convenient for health conscious people. Has wifi.

Helpful?
Thank Abdallah J
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Abdallah J, Thank you for taking the time to share your stay experience with us. It was our joy hosting you. I am so pleased to receive great comments on the comfort of your room and hotel facilities and an ideal locality. It is a pleasure to know that you found time to enjoy our delightful Indian Cuisine in... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Well kept for its age. Not the newest hotel in town. Very central location in terms of centre. Highly secured which is comforting in these days and times. Very Friendly staff and good choice for in-house restaurants.

Helpful?
Thank Ed E
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Ed E , Thank you for your most outstanding review. It gives me joy to learn that you had a memorable stay. Thank you for letting us know that you loved our central location and great security. Your observations about the friendliness of staff and choice of restaurants are much appreciated. At InterContinental Nairobi, we strive to meet and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $166 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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