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InterContinental Nairobi

TripAdvisor$115*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$293*
$115*
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InterContinental Nairobi
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955 Reviews from our TripAdvisor Community

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Showing 866: English reviews
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Greater Johannesburg, South Africa
Reviewed 1 week ago NEW

The location is perfect. The service also. One is reassured by the security which is so important. The bedrooms and bathrooms need a bit of attention. My curtains wouldnt close and I had a couple of small friendly cockroaches in the bathroom but the beds are just right. I will always return there in preference to all the new hotels...

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Helpful?
Thank John D
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear John D, Thank you for taking the time to share your stay experience with us. It was a great pleasure hosting you. I am glad to receive great remarks about our facilities and hotel services on Trip Advisor. I am delighted to learn that you found the locality of our hotel ideal to you and felt safe in the...

Bengaluru, India
HOTEL’S FAVORITE REVIEW
Reviewed March 9, 2017

Stayed here when I visited Nairobi as part of an Indian delegation in 2016....and what a lovely experience it turned out to be! Airport pick up was courteous and prompt. Gate security was tight and reassuring.Check in was extremely smooth. I forgot the name of the gentleman who accompanied me to the room, but he was simply brilliant and so...

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Helpful?
1Thank SunilNambiar
About Hotel's Favorite Review
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear SunilNambiar, Thank you for taking the time to write your exceptional review about our hotel. It was a great joy hosting you. I am so pleased to hear wonderful comments on our colleagues’ outstanding service and thoughtfulness, hotel facilities and delightful F&B offerings. Our supreme goal is to ensure that our guests are able to wind down in a...

Lucknow, India
Reviewed 1 week ago via mobile

Old hotel but could not be called heritage - rooms are old but they do have a refurbished section + u need to ask for rooms on the right wing. Breakfast is good Staff is courteous High level of security which is much required in the city However don't try to roam around the hotel there is nothing to see...

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Helpful?
Thank raijvdeepali
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear raijvdeepali, Thank you for taking the time to give us feedback on your stay. I truly value your observations as this enables us to consistently improve on our service delivery. I am pleased to hear that you found our colleagues polite and enjoyed our delightful breakfast. It also gives me joy to know that you were able to relax...

Cairo,Egypt
Reviewed 3 weeks ago

i am Actually was there at a Business Visit , and it was very decent and comfortable stay , where they have a very good stuff and Services. the hotel is right in the center of Nairobi, also it is the most nearest hotel to KICC. so if you have an Exhibition there i highly recommend to stay at Intercontinental...

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Helpful?
Thank ahmed_azab07
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ahmed_azab07, I appreciate you taking the time to share your stay experience with us. It was a great joy hosting you. I am so pleased to note that your stay was excellent and more so, our colleagues’ outstanding service. Thank you for your positive remarks about the location of our hotel and proximity to the venue of exhibition. Thank...

Gillitts, South Africa
Reviewed 3 weeks ago via mobile

Had a very short two day stay here but it was certainly the best of the five or so trips I've had to Nairobi. Very friendly and attentive staff, good food and atmosphere. From the gentlemen who summon the lift for you to Pius the friendly driver who shuttles you to and from the airport. I would stay there again....

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Helpful?
Thank Matt J
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Matt J, Thank you for taking the time to review our hotel and share fantastic comments on your stay. It was a great pleasure hosting you. It gives me joy to receive wonderful commendation about our colleagues’ sociable service culture, thoughtfulness and delightful F&B offerings. It is our supreme goal to ensure that our guests are comfortable all through...

Key West, Florida
Reviewed 3 weeks ago

A little tired in some places and the rooms could use a nip and tuck, but the property and the service is reliable and not lacking in quality. The security is excellent and the staff is friendly and helpful. There are a couple of restaurants on the property and the various buffets offer multiple options intended to cater to the...

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Helpful?
Thank Richard M
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Richard M, Thank you for taking the time to share your stay experience with us. It was our joy hosting you. It is great to hear that you found our team welcoming and supportive. Thank you for commending our colleagues’ exceptional service. I am also delighted to know that you were able to relax in a secure hotel environment,...

Reviewed 4 weeks ago

I had Sunday lunch buffet at your terrace restaurant with 2 friends today, Sunday April 23rd 2017. The food was fine and the company was great but the service could have been better. We're human and sometimes things don't go as planned but it's a problem when a supervisor defends poor service by saying that "it happens everywhere during shift...

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Helpful?
Thank Maggie G
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Maggie G , I am so pleased to receive your feedback on your recent stay with us. Thank you for making time to share your experience. We apologize for the way you were handled by the supervisor. Please be assured that corrective action has been done to ensure better guest handling. We are glad to know that this experience...

Reviewed 4 weeks ago

We travelled to Nairobi last March for a week. We spent 4 days in Nairobi and 4 days in Masai Mara. We wanted a comfortable hotel in the city as we knew we would have enough advantures during the Safari. The hotel knew that my fiance was about to propose so they upgraded us to an upscale room and they...

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Helpful?
Thank AASSfamily
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear AASSfamily Thank you so much for your review of our hotel. I am pleased to hear that you were delighted by our staff nice and attentive service. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dieter Franke Area General Manager – East Africa

Oak Brook, Illinois
Reviewed April 12, 2017

I like the location, the breakfast menu was very good and the gift shop has good items. I recommend room with a city view for people watching. Front desk clerk need to be more friendlier. Plenty of seats in the lobby, excellent when waiting for transfer and tours.

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Helpful?
Thank mary a
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Mary a Thank you for your candid review. We are happy to know that you liked our breakfast, gift shop and the city view. We appreciate your comments on Front Desk agent. We will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back...

Casablanca, Morocco
Reviewed April 11, 2017

I stayed at same hotel more than 7 years ago with my husband and we loved the location and rooms then. However, this time i did not enjoy my stay there. It seems that no major renovation has been done while many other new 5 starts hotels has opened in Nairobi. The room was good, clean and comfortable but the...

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Helpful?
Thank Danddana
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Danddana Thank you for your candid review. We apologize that part of your recent stay did not meet expectations. We specifically take note of your feedback on Security arrangements, the gym and the check-in experience. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $126 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Nairobi staff and other travelers.
14 questions
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See all questions (14)

Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher is better, less noise from the very busy street and huge parking lot at the front”
Danddana, Apr 11, 2017 | Read review
“I am not sure may be top floor (7th) with a city view”
  • View through the window
  • Bed all perfect
  • City view from the room
  • The room
  • Trees full of birds
sojanipe, Apr 5, 2017 | Read review
“choose the rooms facing the poolside for pleasant views”
ganeshbhandari2011, Mar 24, 2017 | Read review
“Ask for a room away from the lift shafts”
BRYANP541, Jan 29, 2017 | Read review
“Certain floors are refurbished recently. So may be ask for rooms in one of those floors.”
GodwinT3, Jan 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
TripAdvisor
$115* /night
View Deal
InterContinental$140
Expedia.com$145
AMOMA$293
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Prices are for 1 room, 2 adults
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