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InterContinental Nairobi

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City Hall Way PO Box 30353, Nairobi 00200 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (565)
Room & Suite (189)
Dining (67)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Nairobi
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 347 hotels in Nairobi
Location
Cleanliness
Service
Value
Travelers' Choice
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Valet parking
Wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Currency exchange
Shops
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Centrally Located
1579Reviews25Q+A100Room tips
Traveler rating
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Rhonda A wrote a review Mar 2020
Idaho Falls, Idaho, United States363 contributions156 helpful votes
We stayed here on our arrival to Nairobi at the start of our safari. The staff was very courteous and the hotel very clean and comfortable. The breakfast buffet was outstanding. Lovely hotels with many amenities.
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Date of stay: March 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Geyer_Oliver, General Manager at InterContinental Nairobi
Responded May 4, 2020
Dear Rhonda A, Thank you for making the time to share great feedback on your stay with us. It was indeed a pleasure having you stay with us. We appreciate your wonderful remarks. While it is our continuous strive to ensure that your stay is memorable, I am delighted to read your praise about out colleagues' exceptional service, delightful breakfast offerings and that the level of cleanliness pleased you. I am glad that your stay was memorable. I appreciate you giving us an opportunity to serve you and look forward to your future visit. Kind regards, Oliver Geyer General Manager
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TravellerME30 wrote a review Mar 2020
United Arab Emirates67 contributions28 helpful votes
I have stayed at the InterContinental Nairobi for a one-night stopover in January. The hotel is well located opposite the Parliament and well secured with armed forced guards and military patrolling the premises. As a guest, this is a crucial aspect while choosing a hotel and gave me a sense of security through my short stay. The check-in process was smooth, fast and professional. The standard room was well equipped and of a decent size; the bed was comfortable, and the housekeeping team prompted responded to my request for an antiallergic pillow within minutes. The bathroom is pretty small, offering a bathtub (unfortunately with curtain) and no bidet; amenities are also of a good range and well presented. I had dinner at the main restaurant 'Terrace'; the buffet offered a good selection of starters, main courses and desserts. The chef behind the live cooking station was helpful, able to interact politely and to suggest different dishes. Service was professional and attentive. Breakfast at the same location was also excellent, although the service was unorganised with many different waiters approaching the table and not be able to deliver a cup of coffee on time. Check-out was also okay, although the front desk staff seems to be distracted and not equal good as the arrival experience. The private chauffeur to the airport was also a pleasant experience. Overall a very good stay with only a few service glitches; however, I am planning to stay again at the hotel during my next trip in Nairobi.
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Date of stay: January 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
2 Helpful votes
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Response from Geyer_Oliver, General Manager at InterContinental Nairobi
Responded May 5, 2020
DearTravellerME30, I am grateful that you took the time to share candid feedback on your recent stay with us. Your feedback is valuable to us as this enables us to focus more on areas on service shortfall for continued improvement. It gives me joy to read great remarks on colleagues' proficiency, responsiveness, ideal hotel location, warm arrival experience,and the diverse yet delightful F&B offerings. Thank you for your very kind words. I have noted your dissatisfaction with colleagues' timeliness of service on coffee delivery and missing some of key amenities in the bathroom, These remarks have been noted for future improvement. I appreciate you giving us an opportunity to serve you and look forward to welcoming you back in the coming days. Kind regards, Oliver Geyer General Manager
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Janet H wrote a review Mar 2020
4 contributions
Your facilities are clean, safe, and beautiful! Though we only stayed one night, we really liked all of the staff that we encountered! Wonderful place and people!! The art along the hallways was beautiful, too!
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Date of stay: March 2020
Value
Location
Service
Room Tip: As usual, the higher floors have much better views. Our room faced a church and school. We could...
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Response from Geyer_Oliver, General Manager at InterContinental Nairobi
Responded May 4, 2020
Dear janethT569ND, I am so delighted to receive your wonderful feedback on your recent stay with us. It was our pleasure having you stay with us. Your remarkable comments are valuable to us. It gives me joy to know that your stay was exceptional, most particularly with colleagues' proficiency and friendliness, clean environment and that you felt secure while in the hotel. Thank you for your positive remarks. I appreciate you giving us an opportunity to serve you and look forward to another chance to be of service to you in the coming days. Kind regards, Oliver Geyer General Manager
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Nicola wrote a review Mar 2020
Bournemouth, United Kingdom18 contributions24 helpful votes
Stayed for 5 days whilst at a conference. Room was very spacious and bathroom clean. Windows could be more sound proof - especially with music outside. Staff are very attentive, potentially too attentive meaning you’re frequently asked if you’re ok / they can get you something. Breakfast has a whole range of options, limited vegan options available on hand, but apparently you can ask the chef to make something - I survived with what was available. Used hotel taxi service which was very professional and reliable.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from Geyer_Oliver, General Manager at InterContinental Nairobi
Responded May 5, 2020
Dear Sugarbabenl, Thank you for making the time to share wonderful feedback on your recent stay with us. It is encouraging to read remarkable comments about our comfortable room facilities, delightful breakfast offerings and colleagues' thoughtfulness. I am glad to receive your compliments. I have taken note of your observations on limited vegetarian food options during breakfast and the level of noise from outside, our windows being non sound proof. These concerns have been shared with responsible colleagues for attention and continued improvement. I appreciate you giving us an opportunity to serve you and look forward to welcoming you back again in the coming days should your business travels bring you this way. Kind regards, Oliver Geyer General Manager
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St.Martin wrote a review Mar 2020
Tostedt, Germany11 contributions13 helpful votes
We stayed 5 days and it was very pleasant. The staff of the hotel is great, they always are very friendly and helpful in all regards. I would rate the service level as very high and customer oriented. E.g. my AC was broken one day and within minutes someone came and rested the AC. The breakfast buffet is wonderful, all you need and more. I enjoyed especially the fresh squessed juices. The building is old but taken good care of. The spa in my pinion however is too old and I only used it once.
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Date of stay: March 2020
1 Helpful vote
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Response from Geyer_Oliver, General Manager at InterContinental Nairobi
Responded May 5, 2020
Dear sn2martin, I am so delighted to receive your wonderful review. It was a great pleasure hosting you. It gives be joy to know that your recent stay was memorable, most especially with colleagues' proficiency and their responsiveness. It is great to hear that you found our breakfast offering fulfilling and diverse. At InterContinental Nairobi, we always to strive to meet and exceed our guests' expectations - I am happy that your experience was memorable. I appreciate you giving us an opportunity to serve you and look forward to welcoming you back in the coming days. Kind regards, Oliver Geyer General Manager
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PRICE RANGE
$97 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental nairobi hotel nairobi, nairobi intercontinental
LOCATION
KenyaNairobiNairobi Central Business District
NUMBER OF ROOMS
371
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Frequently Asked Questions about InterContinental Nairobi
Which popular attractions are close to InterContinental Nairobi?
Nearby attractions include Nairobi Gallery (0.2 miles), Central Park (0.3 miles), and Safari Bar (0.02 miles).
What are some of the property amenities at InterContinental Nairobi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Nairobi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Nairobi?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Nairobi?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to InterContinental Nairobi?
Conveniently located restaurants include Trattoria Ristorante & Pizzeria, Bhandini Restaurant, and Charlie's Bistro.
Are there opportunities to exercise at InterContinental Nairobi?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does InterContinental Nairobi have airport transportation?
Yes, InterContinental Nairobi offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Nairobi located near the city center?
Yes, it is 0.5 miles away from the center of Nairobi.
Are any cleaning services offered at InterContinental Nairobi?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Nairobi?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.