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Southern Sun Mayfair Nairobi

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#9 of 163 Hotels in Nairobi
Certificate of Excellence
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Southern Sun Mayfair Nairobi
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826 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Bethesda, Maryland
Reviewed June 13, 2015

Staff very friendly and helpful, convenient location, good food - including excellent coffee with breakfast. Room was comfortable and quiet. Fitness center OK, quick check-in process, good conference facilities. Only downside was wireless internet in room extremely slow and spotty. Connection was much better in common areas such as poolside and conference rooms. But sometimes it's a bit inconvenient to...

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Helpful?
Thank Ben_E_Phillips
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Ben_E_Phillips Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our IT Team for consideration and we look forward to welcoming you back to Southern Sun Mayfair...

Glion, Switzerland
Reviewed June 11, 2015

Enjoyed my stay in this Southern Sun. Rooms are basic but clean. Staff is accommodating and flexible. Conference facilities were well run, barring some street noise. There is a 'Spur' restaurant and a nice pool bar & restaurant. All situated around a relaxed garden setting. Wifi in room was not working and cumbersome at times in the conference rooms.

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Helpful?
Thank CeesF
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear CeesF Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our IT Team for consideration and we look forward to welcoming you back to Southern Sun Mayfair...

Cape Town, South Africa
Reviewed June 10, 2015

If you are visiting the Westlands orNorthern Nairobi areas, great place to stay, quiet, peaceful with excellent staff and entertainment. Rooms are comfortable, but not glitz and glam, far more in fitting with the hotels overall peaceful feel.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 760nicolash
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 760nicolash Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

US
Reviewed June 7, 2015

Was there as part of a package trip, so wasn't sure what to expect. Found the rooms to be well-kept and service very good. The restaurant inside the hotel isn't that good. But the kitchen by the pool that serves breakfast does an excellent job.

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Helpful?
Thank xeno111
Michael P, Guest Relations Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear xeno111 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Nairobi, Kenya
Reviewed May 27, 2015

We stayed at this hotel 10yrs ago on our first night of honeymoon. We were returning during our 10th anniversary on 23rd May 2015. The hotel has maintained the green gardens and the wood finishing in most of the areas giving it a country feel in the city. Improvements over time and renovations to the rooms have been done. Our...

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Helpful?
Thank anneedwards2014
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear anneedwards2014 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for allocating the incorrect room type for your stay. Your comments have been constructively communicated to our Front Office Team to assist us in improving our service delivery...

Nairobi, Kenya
Reviewed May 26, 2015

I enjoyed my stay and realized full value for money-the staff were very friendly-from the guards to the receptionist as well as the waiters. I would stay at the same establishment if i travel again and would highly recommend for my friends..

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Helpful?
Thank 15wandae
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 15Wandae Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Llanwrtyd Wells
Reviewed May 24, 2015

Very friendly and willing staff. who were accommodating at all times. Clean, comfortable rooms with decent shower and free wifi. Pleasant ambience. The food was good, if not outstanding in the poolside restaurant. I visited the steak restaurant twice but found it very noisy.

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1Thank jysLlanwrtydWells
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear jysLlanwrtydWells Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Mombasa, Kenya
Reviewed May 16, 2015

is a very trendy and comfortable place right in the city, we stayed for one night, very comfortable, friendly staff, although i had to personally visit them when i was doing my booking as i didn't get any response though my e-mail query. the service was great, with a complimentary drink voucher.

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Helpful?
Thank Vivek S
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Vivek S Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for the initial lack of response to your enquiry - this is certainly not the level of service delivery that we pride ourselves on. I am glad...

Durban, South Africa
Reviewed May 14, 2015

always a pleasure staying at Southern Sun mayfair. same quality service as I would receive in South Africa. feels like home away from home. Very friendly and attentive staff as well as efficient airport transfers.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank vishanr2015
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Vishanr2015 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Johannesburg, South Africa
Reviewed May 9, 2015

A great place to stay, with the most welcoming and friendly staff. My favourite place to stay in Nairobi! Nothing was too much trouble for all the staff, and the management led by example, making sure at every turn that my colleagues and I were being taken care of.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank donaldgrahama
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Donaldgrahama Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and thank you for your kind comments regarding our staff and management team - much appreciated. We look forward to welcoming you back to Southern...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 

Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range: $192 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#9 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Southern Sun Mayfair Nairobi staff and other travelers.
12 questions
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Preston, United Kingdom
6 months ago
2 months ago
2 months ago
7 months ago

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Questions? Get answers from Southern Sun Mayfair Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No idea. Wasn't crazy about going through an outdoor maze to get to my room.”
 of 5 bubbles fatimau_13, Jan 5, 2017 | Read review
“ground floor rooms are worth the extra as you can sit outside and chill.”
 of 5 bubbles wimbledonjoshis86, Jan 4, 2017 | Read review
“rooms overlooking the garden are the best. rooms towards the street can get somewhat noisy.”
 of 5 bubbles vet0n0, Dec 25, 2016 | Read review
“We stayed in room 253 and loved it.”
 of 5 bubbles 930michaelm930, Dec 16, 2016 | Read review
“ask for a room overlooking one of the pools or a garden area”
 of 5 bubbles thewilsonswanderings, Dec 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question