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Southern Sun Mayfair Nairobi

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#10 of 161 Hotels in Nairobi
Certificate of Excellence
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Southern Sun Mayfair Nairobi
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787 Reviews from our TripAdvisor Community

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Showing 683: English reviews
Cleveland, Tennessee
Reviewed July 27, 2015

I stayed at the Southern Sun Mayfair Nairobi for 3 days/nights at the start of a photo safari tour and for one day at the conclusion of the tour. The strength of this hotel is the staff who were always courteous and went out of their way to be helpful. The hotel is truly an oasis in the heart of...

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Helpful?
Thank ahgoslen
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear ahgoslen Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

New York City, New York
Reviewed July 24, 2015

Excellent service. Staff were always welcoming and helpful. The grounds are well maintained. Good wifi - critical to my selection of places to stay. Overall, good value. I would come back the Mayfair again.

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Helpful?
Thank pd1032015
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear pd1032015 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

London, United Kingdom
Reviewed July 22, 2015

I was at first struck by the efficiency and warmth of the staff. Having flown for 10 hours, it was refreshing in the true sense of the word to be greeted by smiling staff who usher you into reception, and, while you wait to check in, to receive a glass of fresh fruit juice and a warm eucalyptus face towel...

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Helpful?
Thank 358faraim
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 358faraim Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been communicated to the Team who were absolutely delighted. We look forward to welcoming you back to Southern Sun Mayfair Nairobi...

Reviewed July 22, 2015 via mobile

Once again, this hotel must have the best service in Africa. Keep it up. All the staff go out of their way to ensure you are satisfied. I spend at least 3 nights a week in hotels in Africa and their are not many that come up to the service levels of this hotel.

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Helpful?
Thank Chris W
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Chris W Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Oslo, Norway
Reviewed July 22, 2015

it was late at night, all hotels were booked due the Obama visit yet Southern made a place for me, a tired, up for 24 hours arrival. To me that says something about a business, a hotel...I will remember that! Thanks...

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Thank AbuDeng
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear AbuDeng Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Bolga, Ghana
Reviewed July 21, 2015

Everything was excellent except the internet services during conference times. Internet services should be worked on. It should be fast. Employees and conference facilities were very good. Security at night was superb!

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1Thank 974giftya
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 974giftya Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Pretoria, South Africa
Reviewed July 19, 2015

This hotel comes highly recommended, with efficient and friendly staff. Great food and atmosphere makes this hotel an excellent choice. The location is good with easy access to local nightlife and the city.

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Thank hein709
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear hein709 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

sonderborg
Reviewed July 19, 2015

this hotel is perfect for business and conferences with the garden rellaxing atmosfere and the service is in top class the gm has made a perfect networking social events therefore we patronise this hotel and recomend it to all our business assioates as well the serviceminded managsment

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Helpful?
Thank egonb639
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear egonb639 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Reviewed July 18, 2015 via mobile

Great ambience, beautiful garden area...restaurant by pool is amazing....staff is very helpful. Gym can be better....when I went at 6 in the morning the tread mill wasn't working and no one was there to help. Other than that great place..will visit again

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Helpful?
Thank Abbas A
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Abbas A Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our Gym Team for consideration and corrective action. We look forward to welcoming you back to...

Mumbai (Bombay), India
Reviewed July 15, 2015

We stayed at this hotel on a family holiday in end June 2015 for 1 night (Actually we arrived late afternoon and left the next day before breakfast). We had a very brief stayover as we were leaving for a Tanzanian Safari very early the next day. We had requested for 2 inter-connecting rooms and we were given the requested...

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Helpful?
Thank hgoradia
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear hgoradia Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 

Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range: $172 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Southern Sun Mayfair Nairobi staff and other travelers.
12 questions
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Preston, United Kingdom
4 months ago
11 days ago
11 days ago
4 months ago

See all questions (12)

Questions? Get answers from Southern Sun Mayfair Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a room overlooking one of the pools or a garden area”
 of 5 bubbles thewilsonswanderings, 6 days ago | Read review
“If you can use some extra money, get a room with pool/garden view - and a terrace.”
 of 5 bubbles Akima0707, 3 weeks ago | Read review
“Quiet side away from street traffic and singling fogs from their pond.”
 of 5 bubbles JimZ687, 3 weeks ago | Read review
“Avoid rooms overlooking main pool area ... can be noisy during functions.”
 of 5 bubbles Williamhh, 4 weeks ago | Read review
“Rooms overlooking the swimming pool contribute to the pleasant and peaceful environment”
 of 5 bubbles GertOpperman, Nov 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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