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Southern Sun Mayfair Nairobi

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#11 of 156 Hotels in Nairobi
Certificate of Excellence
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Southern Sun Mayfair Nairobi
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746 Reviews from our TripAdvisor Community

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Showing 647: English reviews
Nairobi, Kenya
1 review
5 of 5 stars Reviewed 5 days ago NEW

It is acceptable. A very pleasant hotel to stay. I would like to recommend this hotel to my friends, and the company I work for. This hotel has good staff and the environment is quite clean and habitable

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank josephiner428
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel. Comfortable beds. Beautiful gardens. Courteous staff. Eating by the pool in the garden setting was a lovely way to start the day. Would thoroughly recommend it. There are two restaurants to choose from. So you don't have to leave the hotel for dinner.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Valerie H
Signal Mountain, Tennessee
2 reviews
5 of 5 stars Reviewed 1 week ago

The Southern Sun is an excellent hotel with good value for the cost. Excellent service, great food, and a reasonable cost. The atmosphere around the pool in the morning during breakfast is outstanding. You do not even know you are in the middle of a large city.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank louisclarkspencer
Mulberry, Arkansas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second review of the Southern Sun and I read all the other reviews since that one before writing this. I agree with all the outstanding ones - and take some issue with the reviews which are less than outstanding. As I stated in my previous review this hotel is - by far - better than all the... More 

Helpful?
Thank mrollinson
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear mrollinson Thank you so much for your very kind comments and your appreciation of our grounds and service delivery - much appreciated. We look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Maputo, Mozambique
1 review
5 of 5 stars Reviewed 2 weeks ago

Apart of the noise of the housekeeping staff on room of my room, I think everything went well and the hotel met exceeded expectations. I would recommend Friends to stay at Southern Sun Mayfair Nairobi

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Carlos M
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Carlos M Thank you for your recent stay at Southern Sun Mayfair Nairobi and thank you for your feedback regarding your experience with us. Please accept our sincerest apologies for the level of noise you experienced from our Housekeeping Team. We have constructively shared your comments with the Housekeeping Team and the appropriate corrective action has been taken. We... More 

Mumbai (Bombay), India
Level Contributor
87 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed just one night while in transit to Masai Mara. The hotel is a bit on the outskirts a good 45 minutes from the Jomo Kenyatta airport, could be longer depending on traffic. Huge grounds, though we were unfortunately not having the time to explore. Did not appear very friendly to the physically challenged as there are no elevators and... More 

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank NSDSVSMS
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear NSDSVSMS Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and for your feedback regarding your experience with us. Thank you for your comments regarding or service delivery - much appreciated and we are delighted that you had an enjoyable stay overall. Please note that we are as you say "physically challenged" friendly. We have... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

This is nice and cosy place to stay while in Nairobi. Love the warmth shown by the entire staff. They welcome and greet you every time they see you whether while entering or even within the premise. Really makes you feel better. While they do not have too many options for Indian Vegetarian but they are willing to cook something... More 

Helpful?
Thank Hemant D
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Hemant D Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and please do not hesitate to ask our Chef to prepare something special for you - it will be our pleasure to do so.... More 

Pretoria, South Africa
1 review
4 of 5 stars Reviewed 3 weeks ago

The room was very clean at times, and hotel staff were very helpful and friendly. The WIFI connectivity needs a bit of upgrading and also more International channels would be appreciated in future especially news and documentaries.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank 562hendricks
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 562hendricks Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our IT Team for consideration and we look forward to welcoming you back to Southern Sun Mayfair... More 

Washington, District of Columbia, United States
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I loved this hotel. The only reason I didn't give it an 'excellent' rating is because the rooms are quite outdated. But it's a very lovely facility with incredible grounds, a fantastic staff, and incredible food.

Helpful?
Thank AdinaLav
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear AdinaLav Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our Development Team for consideration and we look forward to welcoming you back to Southern Sun Mayfair... More 

Windhoek
1 review
5 of 5 stars Reviewed 3 weeks ago

I had difficulties with delayed luggage arrival, and the Southern Sun Mayfair staff did all they could to help me follow up with the airline to retrieve my luggage. The team also surprised me with a birth card and treat, making my birthday special, particularly since I was not at home, and didn't expect anything from anyone in a foreign... More 

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank patriciasZ5628VW
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear patriciasZ5628VW Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed our hospitality and that we had the opportunity to surprise you by wishing you a happy birthday. We look forward to welcoming you back to Southern Sun... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 

Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range: $200 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#11 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
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