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PrideInn Hotel Raphta

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205 Reviews from our TripAdvisor Community

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There are newer reviews for PrideInn Hotel Raphta
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Showing 202: English reviews
2 reviews
5 of 5 stars Reviewed November 8, 2015

In 2015, till date I have visited Pride Inn, Rhapta 4 times for my Official trips. The surroundings are pleasant and peaceful. Staffs are warm and welcoming. The Royal Kitchen food is delicious. Service is fantastic. The manager, Mr. Bachani gives personal attention to each and every guest. Just one thing is missing here is Gym and Pool but overall... More 

Helpful?
Thank Amit B
Mkenya1, Manager at PrideInn Hotel Raphta, responded to this review

Dear Amit B, Thank you very much for the feedback & continued patronage. I have noted that you overall stay at PrideInn Raphta was to your expectations & especially on service delivery, cuisine as well as ambiance. The entire team looks forward to hosting you in future. Kind Regards Muntazil B. General Manager More 

Mombasa, Kenya
1 review
5 of 5 stars Reviewed November 5, 2015

Hi pride inn, It was a great experience staying at your hotel for 2 nights.Checked in late at night noticing the manager Mr.Bachani around who took me to my room & showing me the facilities the hotel provides.Breakfast was elaborated & tasty which made me eat more so i skip my lunch.Restaurant food & menu suggestions were done by manager... More 

Helpful?
Thank assim_shabir
Mkenya1, Manager at PrideInn Hotel Raphta, responded to this review

Dear assim_shabir, Thank you for the positive review. I appreciate your mention of the staff members who ensured that your stay was like a second home. I will be sure to share your sentiments to Mr. Mohamed & Mr. Ben & the entire staff. We at PrideInn Raphta look forward to seeing you soon. Kind Regards Bachani M. General Manager More 

Nairobi Region, Kenya
1 review
5 of 5 stars Reviewed November 2, 2015

My stay with my friends a while back was simply amazing. Great rooms with really good customer service. And the foods were simply to die for. My friends and i are looking forward to another trip come next year.

Helpful?
Thank Virusi C
Mkenya1, Manager at PrideInn Hotel Raphta, responded to this review

Dear Virusi C, Thank you for the feedback. I have noted that you & your friends had a wonderful stay & we all look forward to hosting you once again. Kind Regards Bachani M. General Manager More 

Dar es Salaam, Tanzania
1 review
5 of 5 stars Reviewed October 26, 2015

I was in Pride Inn Rapta for different periods during this month of October. The different rooms I stayed in were all excellent, great look and feel of the whole room, warm bath plus the wide variety of TV stations provided made the whole stay seem short.The customer care service is one of the best I have seen having stayed... More 

Helpful?
Thank j0nas23
Mkenya1, Manager at PrideInn Hotel Raphta, responded to this review

Dear j0nas23, Thank you very much for the review. We appreciate guest feedback as it helps us ensure that you get value for money. I have noted that our guest relations, food variety & generally your stay with us was to your expectations. The entire team is excited about that & look forward to hosting you again at PrideInn Raphta.... More 

1 review
4 of 5 stars Reviewed October 12, 2015 via mobile

Hi Pride Inn, Visited your Mombasa Nyali hotel last week Thursday. I was meant to check out on Friday after I was done with business but the magnificent experience and treatment that was treated with especially by Moses Ngure and Emily (at the reception) made me extend my stay by two days in order to enjoy the "unplanned" holiday. Big... More 

Helpful?
Thank Simon M
Mkenya1, Manager at PrideInn Hotel Raphta, responded to this review

Dear Simon M, Thank you for the very positive review of our PrideInn Raphta & Mombasa. We appreciate your support for the PrideInn Group & look forward to hosting you in future. Kind Regards Edwin O. General Manager More 

Nairobi, Kenya
Level Contributor
582 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
3 of 5 stars Reviewed October 1, 2015

Was in Pride inn Rhapta for a 2 day conference. The room in itself was ok - but in the afternoon the heat was unbearable. 2 ACs on the wall but not helping at all. I guess there is a tin roof over the conference hall making the room behave like an oven when sun shines. But staff supporting the... More 

Helpful?
Thank Hans L
Mkenya1, Manager at PrideInn Hotel Raphta, responded to this review

Dear Hans L, Thank you for the candid review on TripAdvisor as this helps us improve on service delivery. I have noted with concern the AC issue in the conference room & the delay in the restaurant. Rest assured that the issues have been handled & that your next experience at PrideInn Raphta will be positively different. I will be... More 

Nairobi Region, Kenya
1 review
4 of 5 stars Reviewed September 17, 2015

I am a frequent traveller in Africa on business and i tend to prefer smaller hotels where i can get personalized service. That was my experience at Pride Inn in Westlands recently (August 2015). Whilst i was not there on business, i spent one night in one of the newly renovated rooms. The room was basic, comfortable bed, good lighting,... More 

Helpful?
Thank Sera K
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 23, 2015 via mobile

Stayed here about 6 times in the last 2 years and always happy to do so. The staff are very helpful and friendly and will help with phone credit etc. They also go out of their way to remember you. It's a good central location, rooms are adequate, clean and spacious although some could do with some renovation. Breakfast is... More 

Helpful?
Thank Carole G
Hyderabad, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 10, 2015

It was a bad experience - unwelcoming staff; mosquitoes; no hot water; dust all over; and no one who was bothered! Was sent to the restaurant for currency exchange; was charged an exorbitant rate - later realized that they were not authorized to change currency at all. Only good thing was that I was there only for a night!!

Review collected in partnership with this hotel

Helpful?
3 Thank manikapoor
Mkenya1, Manager at PrideInn Hotel Raphta, responded to this review

Dear manoj_kapoor Thank you for the review on TripAdvisor, We have noted your concerns regarding your stay at PrideInn Raphta & would like to assure yiu that the issues highlighted have been fully addressed by management. We would like to have a chance to host you again & show what we have done to improve on guest experience. I look... More 

London, England, United Kingdom
Level Contributor
119 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed August 8, 2015

I hope I never have to stay at this hotel. It is an example of a well located hotel which used to be average but is now completely run down. The rooms themselves are a good size and clean (the cleaners always do a good job) but lack in natural lighting. There is a desk area in the room to... More 

Helpful?
Thank Vishna
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by pristine gardens and lovely flowerbeds, PrideInn Hotel – Raphta offers a haven where business and pleasure seamlessly blend. The hotel is aptly located on Raphta Road in the heart of Nairobi’s upscale Westlands district and offers exquisite facilities and services tailor-made to suit today’s travelers. DISTANCE -Distance: 0.5 kms from Nairobi’s business district -18 kms from Jomo Kenyatta International Airport -3 kms from Nairobi Railway Station CLIMATE -Warm days: Average 24° C -Cooler nights: Average 12° C -Cold months: June – July -Long rains: March – June -Short rains: October – December ... more   less 

Additional Information about PrideInn Hotel Raphta

Address: Raphta Road | Westlands, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range: $78 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — PrideInn Hotel Raphta 3*
Number of rooms: 100
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Hotel Style:
#23 Business Hotel in Nairobi
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