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Sankara Nairobi

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#11 of 161 Hotels in Nairobi
Certificate of Excellence
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Sankara Nairobi
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774 Reviews from our TripAdvisor Community

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Showing 739: English reviews
Nairobi, Kenya
Reviewed 4 weeks ago via mobile

Went with high expectations on scones and pastry but scones were average and no clotted cream surprisingly no jams accept papaya jam strange for such a high standard hotel Staff really needs training as there was no care attitude may not be their fault it seems management needs to relook

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Helpful?
Thank JAYSHANGHAVI
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Jayshanghavi, Thank your for taking the time to share your experience on TripAdvisor Thank you for taking your time to provide feedback of your visit to Sankara Nairobi. On behalf of the entire staff, please accept our sincerest apologies for failing to make your experience as special as you had hoped for. Needless to say, the shortfall in service...

Reviewed 4 weeks ago via mobile

Loved Sankara. It's central with great service. Must say Joyce at front desk made our check in a very welcoming experience. We were tired and cranky after a long sleepless night travelling and she managed to change our mood instantly. The club rooms are lovely and spacious, big comfortable beds with comply pillows options for everyone. The spa... omg (no...

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Helpful?
2Thank Suhaa S
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Suhaa, Thank you for taking the time to share your wonderful review on TripAdvisor. I was very pleased to learn that you had an overall positive and enjoyable experience, thanks to the warming welcome by Joyce during check in, our comfortable rooms and the Spa experience. Your lovely compliments have been shared with Joyce and the rest of Sankara...

London, United Kingdom
Reviewed November 3, 2016

Dickens and Monica at the Front Office- thank you so much guys!! My wife and I will always be grateful. We were so surprised when we got back from dinner to find our favourite wine in the room along with a lovely fruit basket featuring the most delicious grapes ever! We'll be back :)

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Helpful?
Thank 790redricka
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience while staying with us. I am delighted to learn that our Sankara Stars Monicah and Dickens are living the Sankara Mission and you were pleasantly surprised by their gesture. We hope this made your Anniversary extra special. We look forward to welcoming you and your wife back in the not too distant...

Reviewed October 31, 2016 via mobile

World Class Hotel and great ambience, it meets all your expectations and leaves you with a lasting experience. It is a hotel like no other and it's located in a very convenient place reachable to all at any time

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Helpful?
Thank Joshua K
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Joshua, Thank you for sharing your wonderful review on TripAdvisor. Nothing beats the satisfaction of a realised goal and in your case, our goal to create a memorable stay seems to have been realised. We are glad that we have provided convenience and great experiences for your. We look forward to welcome you back to Sankara hopefully soon. Warm...

Reviewed October 31, 2016

I want to preface my note by saying that I absolutely love the Sankara. It is the perfect hotel for business travelers. The staff is wonderful, the art is phenomenal, the food is delicious, the rooms are perfectly laid out, etc...However, I was bitten by bedbugs during my last stay -- all over my arms and back. These are not...

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4Thank Elizabeth E
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Elizabeth, Thank you for taking the time to share your review on TripAdvisor. We are glad that you enjoyed the culinary offering, the rooms, and the art which is one of our signature elements and also found our Sankara Stars to be wonderful. We however noted your disquiet regarding bites on your arms with great concern and we would...

Nairobi, Kenya
Reviewed October 24, 2016

The ambiance is very calm and the service is excellent. I really liked the service the waiters gave us; they are very attentive and pay attention to details. Its a nice place to go for lunch or a quiet dinner.

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Helpful?
Thank Lizborne
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Lizborne, Thank you for sharing your experience while staying with us on TripAdvisor. We are glad that you had an excellent experience thanks to the professionalism of our waiters and the ambiance. We hope to welcome you back for another great experience in the near future. Warm Regards, Crescence Karanja

Juba, South Sudan
Reviewed October 18, 2016

Been to this hotel several times before and as indicated in my previous reviews, I can not get over this amazing experience. I would definetely return to this hotel during my next visit to Nairobi. Excellent service tailored to my needs and requirements and the workers are very knowledgable of the city and surroundings and very helpful.

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Helpful?
Thank Matthew M
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Matthew, Thank you for taking your time to share your Sankara experience on TripAdvisor. It is always a great pleasure hearing from our loyal guests. We are glad that you have always had amazing experiences during your visits and that our aim to offer memorable experiences is fully realised by our guests. We look forward welcoming you back on...

Oslo, Norway
Reviewed October 17, 2016

Visited this hotel during a work week in Nairobi. Arrived late to a friendly and hassle free check-in. Excellent service, comfortable room, good food and safe. Easy check-out. This hotel offered provided the service I needed to let me focus on work.

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Helpful?
Thank Gaute G
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Gaute, Thank you for sharing your Sankara experience on TripAdvisor. It is always a pleasure to learn that our guests stay was nothing short of excellent. Kindly note that we were delighted to host you and are happy to know that you found our food, rooms and service delivery satisfactory. We look forward to another opportunity to host you,...

Reviewed October 16, 2016 via mobile

Been to sankara over n over n the service is incredible. Had the grilled salmon recommended by Julius n it was really nice. Thumbs up to Geoffrey as well for making me feel at home...awesome place to dine n have an amazing time

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Thank emmah w
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Emmah, Thank you ever so much for sharing a review on your experience during your visits. It is our aim to ensure we deliver great service consistently. Thank you so much for your kind comments, especially in regard to Julius and Geoffrey, reviews such as yours help to reward the team as they are recognised for their hard work...

Reviewed October 15, 2016

I was in this hotel for training conference. The services are so excellent, the workers were very welcoming and the food was divine. Sankara Nairobi , is one hotel that has class, constant internet and satellite TV. I was opportuned to spend three nights there and the hospitality, the wonderful services, the food and the strategic location will for ever...

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Helpful?
Thank Eric M
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Eric, Thank you for taking the time to share a review of your experience during your stay with us and for your kind compliments It is a delight to learn that we were able to not only create wonderful memories for you but also offer an enjoyable experience. We hope to welcome you back for another wonderful stay. Warm...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 

Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Location: Kenya > Nairobi
Price Range: $211 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Sankara Nairobi Hotel Nairobi
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Luxury Hotel in Nairobi
#11 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Sankara Nairobi staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Sankara Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“You must have a view”
 of 5 bubbles erichamlin20, 1 week ago | Read review
“Roof top offers best view”
 of 5 bubbles 708prettym, 2 weeks ago | Read review
“Higher floor with view of the city.”
  • Standard room
  • View from the standard room
  • Standard room
  • Nice & comfortable.  Bathroom has separate tub & shower.
  • Nice & comfortable.  View of the bedroom from inside the bathroom.
 of 5 bubbles celestialg2015, 3 weeks ago | Read review
“We good a room facing a garden like outlet - it was lovely”
 of 5 bubbles 790redricka, Nov 3, 2016 | Read review
“The rooms are very good and carpeted.”
 of 5 bubbles Lizborne, Oct 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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