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Reception staff-rude,unhelpful,customer service is very low.Hotel forces guests to pay for breakfast when they want room only.Room attendants-very rude.Bad wifi connection,very dirty towels.Extra water bottle is paid for where in this era? Seriously? Worst hotel cant recommend anyone there.More
Response from Sandton Palace H, Public Relations Manager at Sandton Palace HotelResponded March 16, 2017
Thank you for your feedback.
We however wish to make the following clarifications:
1. We sincerely value all our customers and our receptionists are trained to ensure they treat our customers with respect.
2. We do not have a bed only rate at...More
If you want to stay a center hotel in Nairobi, you can choose this hotel definitely. We arranged transfer via Sandton palace hotel from Jomo Kenyatta airport. They replied all my questions very soon. Their correspondences are very good. Also hotel is at city center...More
Thank Tatilci C
Response from sandton155, Public Relations Manager at Sandton Palace HotelResponded September 28, 2016
We are honored by your generous review of our hotel.
We highly value our guests and it is our intention to always respond to their needs in a timely manner. Our location in the heart of Nairobi is convenient for those who are...More
Again stayed at the Sandton Palace Hotel, Nairobi from 30th May 2016 and left on the morning of Sunday 4th June 2016. I was still met y the expected good hospitality. Most impressively were two employees: Nancy at the reception was ever smiling and was...More
Response from sandton155, Public Relations Manager at Sandton Palace HotelResponded June 12, 2016
We are glad that you enjoyed our hospitality during your stay with us. It
always our pleasure to host you at our hotel.
At Sandton Palace Hotel Customer service is our priority and we are happy when our customers are happy!
The Palace is a lovely place, the location is more than superb, the price is quite affordable, the breakfast buffet is above average for the budget. Overall, I would recommend it for almost anyone.
And, oh, it is quite secret, perfect for those getaways.
1 Thank kimchoge
Response from sandton155, Public Relations Manager at Sandton Palace HotelResponded February 14, 2016
Thank you for paying us a visit.
We are glad that you enjoyed our services during your stay with us and we look forward to hosting you again.
Stayed at the Sandton Palace Hotel, and it just so happens to be one of the best kept secrets! The rooms, retailing for about $36 a night (depending on the exchange rate), are awesome; they are also very quiet. Hot showers, TV with cable...it is...More
Response from sandton155, Public Relations Manager at Sandton Palace HotelResponded January 27, 2016
Thank you so much for your feedback.
We are glad to have hosted you and look forward to your next visit.
$78 - $90 (Based on Average Rates for a Standard Room)
Number of rooms
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